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Quality Inn & Suites Indiana

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Quality Inn & Suites Indiana
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65 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Mount Joy, Pennsylvania
Level Contributor
89 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This motel is very dated and really needs a renovation. I will say that it appeared to be clean. Breakfast was average for this level of motel. My main issue was with the front desk. My reservation was made by a business associate but, upon checking in, I presented my driver's license, credit card, and Choice Rewards card to ask... More 

Helpful?
Thank Rich O
Renee R, Manager at Quality Inn & Suites Indiana, responded to this review

Thank you for taking the time to send feedback on your recent stay. I am somewhat confused about the issue with your card and CP points and would very much like to get this corrected. Please email me the details or call our front desk and we can get this corrected. We use guest feedback to drive our training and... More 

Lansdale
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

The staff was very nice but the hotel is worn-In need of painting, stained carpets and in general needs updates. There is no elevator. The room seemed clean but the bathroom was disgusting. Looked like it hadn't been cleaned in weeks. Hair/pubic hair all over the floor and in the shower. A gross ring in the toilet bowl. Heavy dust... More 

Helpful?
Thank Traceyj16_11
Renee R, Manager at Quality Inn & Suites Indiana, responded to this review

Thank you for taking the time to send feedback on your recent stay. We take great pride in our staff and in our hotel. It does distress me that you found your room below the standards we hold ourselves. I would like to know what room you were in so that I can follow up with the housekeeping staff. We... More 

Travelers are raving about these Indiana hotels

Martinsburg, West Virginia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My wife and I generally find most Quality Inns to be fair priced and nice hotels. This Quality Inn was neither. It is run down and in need of remodeling. The price for a nights stay is the same as a higher end, newer hotel down the street. We will not return here, very disappointed.

Helpful?
Thank golfr7
Renee R, Manager at Quality Inn & Suites Indiana, responded to this review

Thank you for taking the time to send feedback on your recent stay. I apologize that we failed to exceed your expectations, as this is our goal with each guest at every stay. Since we use feedback to guide our staff training, as well as, our renovating dollars, I would be interested in hearing where specifically we can make the... More 

Hamilton, New Jersey
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed July 10, 2016

This hotel is very clean. It is also pet friendly. The rooms were nice and had no smell. We had a first floor room that I had requested in advance becuase we were bringing our dog. The staff was friendly. The Free breakfast was good, coffee was delicious. Pool was clean and the area around the pool was very nice... More 

Helpful?
Thank fumblelena
Renee R, Manager at Quality Inn & Suites Indiana, responded to this review

Thank you for taking the time to send feedback on your recent stay at the Quality Inn & Suites, Indiana, PA. We take great pride in our hotel and our service and are committed to providing the best accommodations and guest service in the area. We are always happy to have this hard work recognized. As for the comment regarding... More 

Minden, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 7, 2016

The front desk staff demonstrated excellent customer service, extremely kind, courteous and efficient. Our room was on the ground floor and although labeled nonsmoking, the hallway and room had a smell of stale cigarette smoke. I know this corridor was once smoking so perhaps the smell is lingering in the ceiling tiles since the carpet and room decor seemed updated.... More 

Helpful?
Thank annie m
Renee R, Manager at Quality Inn & Suites Indiana, responded to this review

Thank you for taking the time to send feedback on your recent stay with us at the Quality Inn & Suites, Indiana, PA. We use guest feedback in training and in upgrades. It is always nice to get the perspective of a return guest. I am, somewhat concerned that you felt the room had a stale cigarette smell. These rooms... More 

Cleveland, Ohio
2 reviews
3 of 5 stars Reviewed June 20, 2016

Double check your folio before leaving. I was overcharged a night's lodging. Then a second charge of $4.30 appeared on my credit card for a charge that no one can explain . The rooms, somewhat small, are clean with good beds and an ample supply of fresh clean towels.

Helpful?
Thank gwk20162016
Renee R, Manager at Quality Inn & Suites Indiana, responded to this review

I do apologize for the inconvenience you experienced. When you sent your other reviews on our website, I did not understand that you checked out one day early. Unfortunately, the staff member who checked out your reservation was not immediately available for me to investigate the issue. Once a representative from Choice Hotels called me with the details, I was... More 

Ellwood City, Pennsylvania
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 14, 2016

This is a consistent hotel I use when I'm in town because it is budget friendly. the rooms are par for the course but they are usually very clean, quiet, and the service is usually top notch. My last stay I wanted a warm room, builds relaxation, when I keyed into the room, the air was already on to my... More 

Helpful?
Thank Jaythereviewer
Renee R, Manager at Quality Inn & Suites Indiana, responded to this review

Thank you for taking the time to send feedback on your recent stay. We are always very happy to see our repeat guests. I am delighted to hear that we are able to meet all of your travel needs. In my opinion, our staff is the best in the area and we work diligently to improve staff service. It is... More 

1 review
5 of 5 stars Reviewed June 8, 2016 via mobile

Stayed here for 4 days in June 2016. Very courteous staff, clean and well maintained suite, clean and well stocked breakfast area. What more could one want? The foyer and front desk has a warm and welcoming effect, matched by the efficiency. Thank you to all staff 👍 . Will definitely see you again.

Helpful?
Thank SUNNY I
Renee R, Manager at Quality Inn & Suites Indiana, responded to this review

Thank you for taking the time to send feedback on your recent stay. Our goal is to exceed each guest's expectation at every visit. It is always great to hear that we accomplished our goal. I will share your comments with the entire staff. We use all feedback as a training tool and in planning upgrades to our business. We... More 

Cable, Ohio
1 review
3 of 5 stars Reviewed May 26, 2016

John the night auditor at the front desk was very kind and courteous and seems to be knowledgeable of the hotel and general area. The hotel reeks of smoke in hallways and have smokeing rooms. gave low ratings in quality and value due to smoke issues the hotel should go non-smoking.

Helpful?
Thank patch780
Renee R, Manager at Quality Inn & Suites Indiana, responded to this review

Thank you for taking the time to send feedback on your recent stay. We use guest feedback to drive our training and upgrades. We are looking into the possibility of making the hotel non-smoking and will add your voice to those we have already heard. We do offer many more options in non-smoking, the next time you stay with us,... More 

1 review
5 of 5 stars Reviewed April 17, 2016 via mobile

We had a disaster in our home and had to be displaced for a while. This hotel accomodated our every need and went above and beyond to help us. The hotel was always cleaned and neat. We asked for something we got it. Even got upgraded to a suite when we had to go back after thinking we were ok... More 

Helpful?
Thank chtdvycjgnj
Renee R, Manager at Quality Inn & Suites Indiana, responded to this review

Thank you for taking the time to send feedback on your recent stay at the Quality Inn & Suites, Indiana, PA. We appreciate your kind words about our staff and the accommodations. It is our goal to exceed your expectations at every visit and it is nice to hear that we reached that goal. Although the reason for your stay... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Quality Inn & Suites Indiana

Address: 1545 Wayne Ave, Indiana, PA 15701-4702
Location: United States > Pennsylvania > Indiana
Price Range: $73 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Indiana 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Quality Inn & Suites Indiana Hotel Indiana
Quality Inn And Suites Indiana
Quality Inn Indiana
Best Western Indiana
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