Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to our Cotswold hotel, conversion of a 16thVetinery Apothecaries amidst beautiful countryside in the South Cotswold's, just 10 minutes from M4 . Perfect spot to relax and explore... we're in the Tetbury, Malmesbury, Cirencester triangle, nr Cotswolds Lakes and so much more. 22 en-suite rooms inc. Doubles/Twins, Family, Dog Friendly and Accessible. Catering is run by Sasa's modern fusion Indian Kitchen Co which can be enjoyed in our Bar, Restaurant and lovely walled gardens , Dogs Welcome in Bar areas too. Visit Britain approved with Walkers, Cyclists, Pets & Families Welcome awards, Great Local Breakfast Award and Disability level 1 and 2 for Accessible Friendly rooms. Green Tourism SILVER reflecting our commitment to these Glorious Cotswold's. Superb location for a Staycation, exploring the delights of ancient towns or chalk White Horses, shop Bath & Cheltenham or wander Westonbirt Arboretum and the glorious Cotswold Water Park - something for all @ Pettifers, come on down.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Pettifers Freehouse Hotel has garnered appreciation for its excellent service, with guests consistently noting the staff's friendly and attentive nature. The hotel's ambiance is often described as charming and authentic, offering spacious rooms and comfortable beds within a characterful building. Cleanliness is a standout feature, with visitors regularly commending the spotless rooms and well-kept facilities.
Despite some concerns over value, particularly regarding overpriced items and inconsistent room quality, many travelers find the dining options and overall deals satisfactory. The amenities, including well-regarded showers and ample parking, add to the comfort of the stay, although some guests have reported issues with room amenities and special requests.
Atmosphere
Charming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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Lovely little hotel in the heart of the Cotswolds. The hotel was very easy to find and once checked in our room was very spacious, downstairs bar and dining area had a nice feel. Staff were attentive as well as the food tasty, would happily book a return visit!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:For the price not much to complain at!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the minute I walked in I was welcomed in a professional, friendly and unobtrusive way. Immediately relaxing with its lovely lounge, cosy bar, brilliant garden and great looking menu I felt at home. All of the staff were genuinely interested and keen to help may my stay as comfortable and hassle free as they could. The owners are hands on, attentive and treated me (and my dog) like special guests. Turns out the menu didn't just look good on paper but was delicious from top to bottom. A nice mix of starters and mains that I had trouble choosing from as I wanted to try everything. Even the chefs were friendly, interested and wanted to make sure I was happy with everything. My room was great. Light, airy quite and relaxing with all the usual handy bits and bobs to hand. A piping hot shower with the force of niagara falls just complimented the fact that in this Hotel everything just, well...works seamlessly and nothing is too much trouble. I cannot recommend Pettifers highly enough - it has the lot and kept a smile on my face. Returning is a no brainer
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Our small group of walkers stayed at Pettifers for a long weekend. We could not fault it. The staff were so friendly - Mauro served us at breakfast and dinner and was always smiling and helpful. The meals were excellent - I really enjoyed the granola and fruit compote at breakfast along with the eggs benedict. At dinner we enjoyed the table d'hote menu and the house red Chilean Merlot was very drinkable and affordable. The hotel made us feel very welcome and after a day's walking in the beautiful Cotswold countryside we were very happy to return to the hotel for a shower and relax in the garden with a nice G & T! It is good to find a dog friendly hotel which really does cater for our canine friends. We are already talking about our walking programme for our next stay at the hotel.
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My partner has serious mobility problems and is 84 years old, so when I made the booking with Pettifers I requested in writing a room with a walk-in shower and on the ground or first floor. I asked for confirmation of this a few days before we were due to arrive, to be told we could have a “coach house room” if one became available. This was not offered to us on arrival.. At no time was it made clear that we could not have a walk in shower. We were given a room which required us to take three separate flights of stairs and which had a shower over bath. Indeed the room was the least accessible in the whole hotel and the shower was so bad it was little more than a trickle. The hotel was very quiet with few guests .The food in the hotel was good but we were the only diners for our Sunday evening meal and consequently what atmosphere there was was was lacking to say the least!! We will not be returning to Pettifers and our experience was a great disappointment having travelled there from Lancashire.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Make sure you are told exactly what facilities you are going to get before you book.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A birthday treat for my wife. The hell it was! Telephoned direct and enquired about a Saturday night stay, explaining as a well needed break and birthday surprise for my wife. Paid by card there and then asking price £126.00 for the one night in a larger double room. Given room 14. Lady at reception explained there was a noisy dehumidier in the room next door to us as it was damp and she would come up and switch it off. Still going... The room was very cold, radiater was off, we sat on the bed for a bit and looked at one another thinking the same thing. It was really poor and for the amount of money, it was called "taking the piss". Several screws and nails sticking out the wall. Carpet not fitting, thread sticking up all round the edges. Dirt smears on the walls. I paced the actual room size (excl the hall to the entrance door) and roughly 8ft by 12ft. LOL as they say The ensuite was another disappointment, public hair on the mirror, dirt round the shower knob, sink tap not cleaned 100 percent, door with bleach splashed all over it, filth round edges and skirting... £126.00 a night remember! At no stage did anyone say "oh by the way, happy birthday". Nice food and service in dining room. After food I ordered two coffees and two brandies. Coffee arrived but no brandy - "sorry i forgot about it and I'm not sure if was added to the hill or not" she said?! After this was told can't add the dinner bill to hotel bill to pay all extras in one go, had to pay straight away as it was explained a separate business. We left at checkout time in the morning and no one in reception area, left the key on the counter, no one spoke. I drove home thinking of all the places we could have stayed for that money. Wow!
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip:Watch out for dog poo in the garden area.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Unfortunately we seemed to be victim to what seems to be an ongoing trend here. I phoned before booking as my husband is disabled and we needed a ground floor room with a walk in shower. I spoke to a gentleman who was very pleasant on the phone and he said we could have " a very nice large double which has a lovely cotswold stone wetroom". My husbands birthday came around and we set off looking forward to our 2 night break. For me this always involves alot of pre planning but I was confident the room was going to meet our needs and requests. Imagine our surprise when the receptionist gave us the keys and said "just go through that door and up the stairs"!!!!! When I told her of my conversation she said she knew exactly which room he was referring to but he had not put the request on the booking and that room was occupied. We had no alternative but to leave. Thank you to them for ruining our break, adding to our stress and making us feel discriminated against. Watch out if you are making a special request for a room as I have seen 2 previous reviews where it happened to them also. We took our money which we'd have spent on room, meal, drinks etc to spend at somewhere who cared.
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Date of stay: June 2024
Service
Trip type: Traveled as a couple
Room Tip:Don't book here if you have special requests/needs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As we were staying (my mother, wife and I) in one of the self catering cottages linked to the hotel, we booked an evening meal on the first night in the hotel. It was very quiet, with only a few other diners. We ordered a bottle of Picpoul de Pinet, but were told that there was only 1 bottle, which had already been opened, and 1 glass sold. So we asked for a bottle of the NZ sauvignon blanc, which was also out of stock.Eventually, the waitress brought a bottle of French sauvignon blanc which was not on the wine list, but was quite nice but expensive at £33. Two of us wanted the sea bass as our main course, but were told that there was none, leaving only meat dishes. 2 of us decided on the meatballs with spaghetti, but my wife didn’t fancy any of the other meat dishes, so she asked if there were any vegetarian options. She was told that she could have spaghetti with a tomato sauce, or a selection of roasted veg. She decided on the prawn cocktail starter as a main course, which was just shrimps in thousand island dressing. The meatballs were no better than what I could have made at home. We felt sorry for the waitresses .
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is very sad for me to write a poor review of Pettifers ( formerly The Mayfield ) which we as a family over 4 generations have visited for nearly 40 years . We have always so enjoyed being there and appreciated the buildings , the garden the staff friendliness and the meals On this occasion we all felt very disappointed and let down When we booked we did notice on the website mention of their Covid policy, but with no restrictions currently in the country assumed it hadn't been updated. But we found out on our 3 night stay that rooms are not made up during your stay, as no staff are allowed to enter However on one occasion Frank ,the owner,came into our room for a chat , and to let us know a plumber would be sorting out the shower that day ,he was followed by the plumber who came in to see what needed doing, and he then spent the afternoon in our room installing a new shower fitting, which is in total contradiction to the Covid policy they are operating Our second problem was the wait time for meals in the dining room, having young children with us we had to take games with us to pass the time away dinner was generally an hours wait from ordering. On our last day we arrived for breakfast at 9am our orders were taken very promptly and breakfast finally arrived just after 10.15 . The young lady was really apologetic and embarrassed but was unable to offer any explanation I do understand that meals are cooked to order and are always fresh and very enjoyable , but wait times are appalling. Lastly, when we booked there was no dinner menu on the website and it was disappointing to be charged 10% service charge for everything even drinks served at the bar, their menu on the Facebook page has no mention of this although there is now a menu on Pettifers website which does confirm it although says discretionary.. I did try to discuss these points with Frank on our departure but he was not available . I have since sent 3 emails to him with these issues detailed but he has chosen not to respond
It is very sad for me to write this but we shall not return
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Date of stay: October 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'll try and keep this concise, lots of small things that added up to a very poor experience. Our room: no drinking glasses, extractor fan did not work, blinds controls broken, door damaged and fire panel exposed (hope it was not asbestos), paint flaking, radiators made a grinding noise all night, cheap thin economy toilet paper which was unhygienic to use, bed was comfortable. In addition our friends experience of their rooms were: No heating, no hot water, when restored hot water temperature fluctuated from too hot to cold, toilet took an age to refill. General: Side door lock was broken and the door could not be closed properly. This meant the internal doors banged all night and the bar area had a cold draft blowing through it together with leafs. Not enough seating in the bar area. However the bar staff recommended The Potting Shed pub next door which sold good beers and wines and was much more comfortable. Thanks for that recommendation. We did not bother with the hotel bar after that. Dinner was inedible and we left it. No comment when the plates were cleared away so this must be a common event. Full English Breakfast was Small English Breakfast. We were served child portions. The "Large Car Park" was not large enough. Cars were double parked. The lack of staff was very apparent as service was very slow. The Friendly staff that were there worked very hard. This establishment is way too expensive for its standard of quality. However, if some basic maintenance was carried out on this run down building it would make a difference and it could be good and deliver value for money.
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Date of stay: November 2021
Value
Service
Sleep Quality
Room Tip:Hotel is on a busy main road. If possible ask for a room at the back.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not a good experience. Friendly welcoming staff on reception but that’s the best bit.
The menu is as others have said very expensive for what you get. I ordered the burger and chips, £18 for what was a very small meal that looked lost on the plate. It was just an expensive Big Mac meal. Now for the breakfast, I had to leave at 7am but the breakfast starts at 7:30 which was paid for. Most hotels start breakfast much earlier, so sadly I cannot review the breakfast. Should really offer an earlier option.
The room was tired as others have already mentioned, the room was also cold with no heating working, even with the radiator turned on full. A bad nights sleep keeping warm whilst staying fully clothed.
I’m sure Frank will respond with what I’ve already seen on here with some reason or excuse.
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Crudwell area.
PRICE RANGE
$114 - $154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western malmesbury, best western mayfield hotel, best western crudwell, crudwell best western
FORMERLY KNOWN AS
Mayfield House Hotel
LOCATION
United KingdomEnglandCotswoldsCrudwell
NUMBER OF ROOMS
22
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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