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The Craiglands Hotel

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The Craiglands Hotel
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897 Reviews from our TripAdvisor Community

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Showing 891: English reviews
Washington, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Recently attended a Tea Dance here lunch was excellent and music was good. Staff were very friendly and polite. Tea and coffee were served before we left. Would recommend this to anyone who likes to dance.

Helpful?
Thank maureenfarley2016
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you very much for your review, I am delighted that you enjoyed your visit to the Craiglands Hotel to attend one of our Tea Dances. I look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager More 

Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Had the best nights sleep ever in this hotel. Beds are so comfortable, rooms clean and tidy. Food amazing and the staff are really friendly and helpful. loads of free parking available and a small village down the road. Would definatley visit again top marks.

Helpful?
1 Thank emmaW6330LO
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you very much for your review, I am delighted that you enjoyed your visit to the Craiglands Hotel, glad you had the best nights sleep. I look forward to welcoming you back again soon. Kind regards, Gary Naylor General Manager More 

Newcastle upon Tyne, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Good hotel and staff very helpful 5xxxxx Excellent for couples top hotel and bar and restaurant,weekend is a must and will be back. A must go for the night or the week parking is good. Number 1 hotel a must go thank you to all the staff.

Helpful?
Thank dxf1
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager More 

Dunboyne, Ireland
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

stayed here in August for a family wedding, well what can I say , Faulty Towers had nothing on this. while staff were very friendly and helpful. the over all presentation needs to be reviewed. We flew into Leeds Bradford airport and straight to hotel to discover that full payment had already been taken out of our account before we... More 

Helpful?
Thank yvonne562011
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I know you enjoyed the wedding you were attending at the Craiglands, I wish you had an overall better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and although some of our... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Worst food, service and room I have ever had the pleasure of paying £80 for. Never again, I am sure this place was actually dirty, stay at the Wheatley, much better and actually clean and provides a good service, for the same price. Easy option.

Helpful?
Thank Boomting23
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 01423 430001 or gm@craiglands.co.uk. Kind regards, Gary Naylor General Manager More 

Travelers are raving about these Ilkley hotels

Leeds, United Kingdom
Level Contributor
4 reviews
2 of 5 stars Reviewed 3 weeks ago

Nice hotel shame it's out of date lot of money for a shabby room nice breakfast Telly hanging of wall not as clean as you should be parking not good like parking in woods service at bar very slow average hotel but would not stay there again

Helpful?
Thank makefitltd
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. We are undergoing redecoration and refurbishment work at the moment throughout the bedrooms of the hotel and are awaiting a start date to fully redevelop the car park. Kind regards, Gary Naylor General Manager More 

leeds
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My review is obviously different with attending a friends wedding but I have tried not to let a great day influence my judgement ! Yes when entering the car park there is a massive pothole but unless you are arriving at night it is easy to miss but the car park is a mixture of gravel,mud and weeds which would... More 

Helpful?
Thank nigel s
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guesy Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay and friends wedding. I hope to look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager More 

Portugal
Level Contributor
408 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This has obviously been a fantastic house & is in need of some repair so it is a shame to see it the way it is, so I think they could make the most of other aspects though. Firstly I got a curt response when I checked in,the place also smelled a bit musty.My room had the smallest bathroom, a... More 

Helpful?
Thank blueval
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review about your recent visit to Craiglands Hotel, I've very sorry to hear about your car. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

The reviews of this hotel seem to be getting worse after my recent visit it's not hard to see why. Maybe the wedding that took place preoccupied the staff more likely there are not enough staff to cope anyway. After being told no crisps or nuts in the bar asked for still water to take to room that had sold... More 

Helpful?
1 Thank Lindsey C
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on 01943 430001 or gm@craiglands.co.uk to discuss this further. Kind regards, Gary Naylor General Manager More 

Nottingham, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 22, 2016

Location up a steep 10 min walk from town centre. Car park and grounds were a bit scruffy, as was the decking outside the front of the hotel. However the internal space was clean and well decorated. Our room was large, comortable and again well decorated with what appeared to be a new bathroom. A nice touch were the inclusion... More 

Helpful?
Thank StoneyJ176
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I have noted your comments with regard the key cards which I will address with the reception team. I look forward to welcoming you back again very soon.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Craiglands Hotel has been welcoming people from across the globe for more than 150 years. This grand Victorian hotel remains the ideal place for business or pleasure, combining modern comforts and facilities with a warm, friendly welcome.Set in 6 acres of beautiful, landscaped grounds and woodland, Craiglands is just a short walk to the historic spa town of Ilkley and the famous Ilkley Moor, with easy access to Leeds/Bradford airport and major business centres. There are 62 guest rooms and excellent facilities to suit all your requirements - 7 conference and banqueting suites, the newly refurbished Brasserie1 Restaurant & adjoining bar with outside terrace to name but a few. For fine dining, banquets, conferences, large corporate events or just to get away from it all, you really must come to Craiglands! ... more   less 

Additional Information about The Craiglands Hotel

Address: Cowpasture Road, Ilkley LS29 8RQ, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Ilkley
Price Range: $80 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Craiglands Hotel 3*
Number of rooms: 62
Reservation Options:
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Also Known As:
Craiglands Hotel Ilkley
The Craiglands Hotel Ilkley, Yorkshire
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