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The Craiglands Hotel

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The Craiglands Hotel
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890 Reviews from our TripAdvisor Community

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Showing 884: English reviews
leeds
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

My review is obviously different with attending a friends wedding but I have tried not to let a great day influence my judgement ! Yes when entering the car park there is a massive pothole but unless you are arriving at night it is easy to miss but the car park is a mixture of gravel,mud and weeds which would... More 

Helpful?
Thank nigel s
Portugal
Level Contributor
393 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

This has obviously been a fantastic house & is in need of some repair so it is a shame to see it the way it is, so I think they could make the most of other aspects though. Firstly I got a curt response when I checked in,the place also smelled a bit musty.My room had the smallest bathroom, a... More 

Helpful?
Thank blueval
Nottingham, United Kingdom
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Location up a steep 10 min walk from town centre. Car park and grounds were a bit scruffy, as was the decking outside the front of the hotel. However the internal space was clean and well decorated. Our room was large, comortable and again well decorated with what appeared to be a new bathroom. A nice touch were the inclusion... More 

Helpful?
Thank StoneyJ176
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I have noted your comments with regard the key cards which I will address with the reception team. I look forward to welcoming you back again very soon.... More 

Falmouth, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is intriguing. There's a plaque by the front door that says it was built as a Hydro in 1859. Somebody told me the original Victorian water therapy treatment rooms are still there. How I wish I had seen those! Perhaps they could be opened for viewing. Craiglands has clearly outlived its hydro heydays, and we were a bit... More 

Helpful?
Thank Debra W
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review about your recent visit to [hotel name]. I am delighted that you enjoyed your stay and we have noted your comments about red carpet, which we are addressing. I hope to be able to welcome you back to the Craiglands in the future. Kind regards, Gary Naylor General... More 

Kingston-upon-Hull, United Kingdom
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Me and my partner stayed here for two nights in August, when you first arrive the front of the building looks stunning and very grand, unfortunate,y inside is a different matter. Parts have definitely been updated, the bar and restaurant etc and look very nice, but the rooms and corridors look very dated. Our room was very tired, wallpaper peeling,... More 

Helpful?
1 Thank Jimmyodsox
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. We are working through all our bedrooms with a full decoration/refurbishment programme which has been on-going for some time. I'm sorry you were dispointed with your food, I will... More 

Travelers are raving about these Ilkley hotels

Burley in Wharfedale, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago

We came here to seek out a venue for a wedding, as soon as we arrived the place smelt strongly of damp, the red carpet was out for another wedding which was wet and had cigarette burns in it. we had a walk around the place and there is plaster which has not been painted over. We thought that we... More 

Helpful?
Thank Sarah H
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for your feedback. I am really sorry to hear that your visit was not up to expectations. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Gary Naylor General Manager More 

Harrogate, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Spent 2 nights here last weekend for a family wedding. Had a great stay the room was clean and had a lovely view of the gardens, very comfortable & good value. Breakfast was great with a good selection. The food we had during the wedding was fabulous couldn't fault anything. The staff all seemed so happy and couldn't do enough... More 

Helpful?
Thank J-C-9092
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay and the wedding day. I look forward to welcoming you back again very soon. Kind regards, Gary Naylor General Manager More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

We were due to have our wedding menu taster on the 11th August which was was booked at the start of the year. We turned up ready to enjoy a romantic three course meal and what we were met with was absolute chaos. The wedding co-ordinator 'forgot' to tell the chef we were coming to try our wedding menu (which... More 

Helpful?
Thank Faye H
Oxford, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had our wedding reception here over 20 years ago and maybe I had a rose tinted idea of what to expect. Sadly, the rose tints dissipated within the first few minutes of arrival as the front wheel of our car jolted us into shock by plunging into a pot hole at the entrance to the car park. The pot... More 

Helpful?
Thank Mike T
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. The car park and road is due to... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Recently stayed for 2 nights for a wedding. Although the wedding was lovely the hotel stay was definitely not value for money! Our room was extremely dated! Dirty old furniture, wall paper hanging off, chunks out of skirting boards and bed not made properly. There was a new bathroom had been fitted however this wasn't to a good standard!!! The... More 

Helpful?
Thank Kristina M
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. The decking has been repaired and we plan to replace all over the coming weeks. Kind regards Gary Naylor General Manager More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Craiglands Hotel has been welcoming people from across the globe for more than 150 years. This grand Victorian hotel remains the ideal place for business or pleasure, combining modern comforts and facilities with a warm, friendly welcome.Set in 6 acres of beautiful, landscaped grounds and woodland, Craiglands is just a short walk to the historic spa town of Ilkley and the famous Ilkley Moor, with easy access to Leeds/Bradford airport and major business centres. There are 62 guest rooms and excellent facilities to suit all your requirements - 7 conference and banqueting suites, the newly refurbished Brasserie1 Restaurant & adjoining bar with outside terrace to name but a few. For fine dining, banquets, conferences, large corporate events or just to get away from it all, you really must come to Craiglands! ... more   less 

Additional Information about The Craiglands Hotel

Address: Cowpasture Road, Ilkley LS29 8RQ, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Ilkley
Price Range: $88 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Craiglands Hotel 3*
Number of rooms: 62
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Also Known As:
Craiglands Hotel Ilkley
The Craiglands Hotel Ilkley, Yorkshire
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