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The Craiglands Hotel

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932 Reviews from our TripAdvisor Community

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Showing 925: English reviews
Reviewed 1 week ago

We held the end of life celebration in December for our Mum. The staff were lovely and extremely helpful. The food was really excellent and also very reasonable. The staff were keen to make it as good an experience as possible given the sad occasion.They were responsive to all our requests. We had lovely log fires and the hotel itself...

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Helpful?
Thank Ruth W
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Ruth, We are glad we were able to make the experience memorable for all of your family and friends and it was a pleasure to serve you and your group, Best Regards, Rob Cranley Guest Relations Team

Wakefield, United Kingdom
Reviewed 1 week ago

We booked this Gala Ball Event with Accommodation for the recent New Year,having been fed up of being a little repetitive year in year out in the past.Our Booking was taken by Telephone and on our Arrival a few of us were still waiting to be allocated a Room.The wait was not for Long and we were allocated a Nice...

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Helpful?
Thank pavlosrugbypaul
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Guest, Thank you for your kind review, we really enjoyed looking after everyone at the New Years Eve parties, We look forward to welcoming you back to the hotel, Best Regards, Rob Cranley Guest Relations Team

Leeds
Reviewed 2 weeks ago via mobile

My husband booked this hotel as a birthday surprise, it was lovely. Really comfortable and relaxing, pleasant walk into Ilkley where we enjoyed a fabulous evening meal. The staff were friendly, the room was clean & spacious. The hotel is a little pricey but worth the visit. We didn't eat in the hotel as a reservation at a local Indian...

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1Thank SunWorshipperLeeds
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Guest, Thank you for your kind review we strive to acheive the best possible experience for all our guests, Best Regards, Rob Cranley Guest Relations Team

Reviewed 2 weeks ago via mobile

A nice little Hotel from a by gone era is the best way to describe this old stone establishment. With its rickety old wooden panelled lift, slopping stairs and more internal doors to navigate than Jewsons I was expecting Basil Fawlty to greet us in reception. Thankfully he didn't as all of the staff we encountered on our over night...

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Helpful?
Thank MrMarkBennettcom
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Guest, We thank you for your feedback the hotel is currently undergoing a large refurbishment to all the areas of the hotel, Thanks for your review, Best Regards, Rob Cranley Guest Relations Team

Bristol, United Kingdom
Reviewed 2 weeks ago

family room was mouldy (not offered room change), food was cold and swimming in grease, no view from ANY bedroom window due to frosted glass on every window. only a large sheet of wired glazing separating room from corridor. Poor response to complaint with less than satisfactory offer of refund, poor management ref customer complaints.

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Helpful?
Thank MRMRW81
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Guest, Thank you for your review I believe you are currently in discussions with the General Manager, Best Regards, Rob Cranley Guest Relations Team

Leeds, United Kingdom
Reviewed 2 weeks ago

We recently got married at the Craiglands Hotel a few days before Christmas. We just wanted to leave a 5 star review as we were so incredibly looked after from start to finish. Harriet Harding was at the helm and we are so very grateful for everything she did, it all went super smoothly thanks to her. Special thanks also...

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Thank kizzigilpin
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Kizzi, Once again a massive congratulations to you and Mr Dunn may we wish you many happy years together, On behalf of the whole team here may I thank you for your kind words and we will be passing them on to the staff. It was a please to look after yourself on your special day, Best Regards, Rob...

Leeds, United Kingdom
Reviewed 3 weeks ago via mobile

We visited the Craiglands twice in December, once for a children's Christmas party - excellent entertainment. Then on Christmas Day. There was good food but more important for us was the relaxed atmosphere. Although a high chair was available our 20 month granddaughter sat on a chair and clearly enjoyed being all grown up. There was no pressure to rush...

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Thank GILLCOOPS
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Gill, We are glad you enjoyed the hard work of the whole team in making your christmas experience memorable, we look forward to welcoming you back next time and if we can assist you in anyway in the meantime please let us know, Kind Regards, Rob Cranley Guest Relations Team

Ilkley, United Kingdom
Reviewed 3 weeks ago

We had our work's Christmas party here last week and to say it was a great night would be an understatement! The venue itself looked lovely and all of the staff were so friendly and dedicated to making sure we were having a great time. The whole event was so well organised and enjoyable, it was obvious that the Duty...

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Thank miscellaneousPS
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Guest, Thank you for your kind review we will pass all feedback onto the team, please don't hesitate to contact us when you are planning your next event, Kind Regards, Rob Cranley Guest Relations Team

Perth, Australia
Reviewed 4 weeks ago via mobile

All staff were very attentive and helpful, excellent bar and in a great location, definitely worth a visit! We stayed for 3 nights and didn't have any issues, room was comfortable and we spent a very enjoyable night in the house bar. Would definitely recommend for anyone travelling through ilkley

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1Thank dont_wine_about_it
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Guest, Thank you for your kind review, here at the hotel we always striving to hit the top level of customer service and we are glad you enjoyed your stay, Best Regards, Rob Cranley Guest Relations Team

Reviewed 4 weeks ago via mobile

I am just writing to say what a fabulous time I had at the Craiglands at my Christmas party. The staff were attentive and nothing was too much trouble. The accommodation was clean and well maintained and we enjoyed a lively breakfast. We would definitely use the hotel again.

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1Thank Jane C
TheCraiglandsHotel, Guest Relations Manager at The Craiglands Hotel, responded to this review

Dear Guest, Thank you for your kind review, we always appreciate the feedback and the team are delighted that you enjoyed yourself at the party, Best Regards, Rob Cranley Guest Relations Team

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Craiglands Hotel has been welcoming people from across the globe for more than 150 years. This grand Victorian hotel remains the ideal place for business or pleasure, combining modern comforts and facilities with a warm, friendly welcome.Set in 6 acres of beautiful, landscaped grounds and woodland, Craiglands is just a short walk to the historic spa town of Ilkley and the famous Ilkley Moor, with easy access to Leeds/Bradford airport and major business centres. There are 62 guest rooms and excellent facilities to suit all your requirements - 7 conference and banqueting suites, the newly refurbished Brasserie1 Restaurant & adjoining bar with outside terrace to name but a few. For fine dining, banquets, conferences, large corporate events or just to get away from it all, you really must come to Craiglands! ... more   less 

Additional Information about The Craiglands Hotel

Address: Cowpasture Road, Ilkley LS29 8RQ, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Ilkley
Price Range: $65 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Craiglands Hotel 3*
Number of rooms: 62
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Also Known As:
Craiglands Hotel Ilkley
The Craiglands Hotel Ilkley, Yorkshire
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Questions & Answers

Here's what travelers have asked, with answers from The Craiglands Hotel staff and other travelers.
4 questions
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Questions? Get answers from The Craiglands Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Disability Equipped Room 205”
 of 5 bubbles pavlosrugbypaul, 1 week ago | Read review
“Don't bother booking , photos can be deceptive”
 of 5 bubbles MRMRW81, 2 weeks ago | Read review
“133 is quiets at back.”
 of 5 bubbles Hecky1, Dec 11, 2016 | Read review
“Room 118 was at the end of corridor and had lovely views from the front of the hotel over the town”
 of 5 bubbles LizzyH59, Dec 9, 2016 | Read review
“Superior rooms are well worth the extra payment. We had a great room and the views were expansive.”
 of 5 bubbles Pasodoble13, Nov 15, 2016 | Read review
5 of 5
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