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All reviewsfull kitchenbedroom suitesesame placebusiness parkapartment feelbusiness tripplatinum memberyogurtrooms are largethe room was nicebed was very comfortablejoycepropertyvacanciesdishwashercouchaccommodations
I usually do like Residence Inns. Stayed here 2 days in late June.
I think the issue with this location is that it was built, I'm guessing, 10-15 years ago behind a commercial park. The commercial park suffers from a lot of vacancies so I...More
1 Thank Michael S
Response from GMWillowGrove, General Manager at Residence Inn by Marriott Philadelphia Willow GroveResponded 2 weeks ago
Dear Michael S,
Thank you for taking the time to write about your recent visit to our hotel.
First, please accept my apology over the conditions you described in your review. Certainly, we do all that we can to insure that our property is up...More
Had a really great stay with my family while visiting Sesame place. The staff was really welcoming. Room was terrific and breakfast was great.
Maybe a bit more in the gym for the next renovation.Didn't use the pool but it looked nice and clean.
Great hotel with an apartment feel. The rooms are large and clean. The kitchen is actually usable. I am a platinum member and received a handwritten thank you note for staying with them. That was a nice touch.More
1 Thank Rob r
Response from GMWillowGrove, General Manager at Residence Inn by Marriott Philadelphia Willow GroveResponded March 30, 2018
Dear Rob r,
I appreciate your kind words about our hotel. We do attempt to add special touches for our Platinum guests and it is nice to see that they are noticed and appreciated.
Thank you for taking the time to write a review and...More
We attended a family wedding and chose this Marriott to stay for 1 night thinking that it would be like all the other Residence Inns we have used in the past. This is obviously a franchise that isn't overseen by Marriott as it is sub-standard....More
1 Thank Sunshine587
Response from Maureen D, Manager at Residence Inn by Marriott Philadelphia Willow GroveResponded October 11, 2017
Thank you Stephanie R for your feedback. I apologize for the condition you found our grounds to be in. This is definitely not up to our standard and I appreciate you taking the time to inform us of your feedback. I can assure you that...More
We only used the hotel to hold a sales meeting in and did not sleep there. It is a very nice, clean hotel and they seem to take pride in it. We had the pleasure of dealing with Brooke at the front desk and we...More
Thank Ron D
Response from GMWillowGrove, General Manager at Residence Inn by Marriott Philadelphia Willow GroveResponded October 4, 2017
Dear Ron D,
I sincerely appreciate you letting us know of your experience with our Meeting Room last week. It is always nice to get positive reviews about our hotel amenities and staff here at the hotel. I'll be sure to pass on your comments...More