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731 Welcome Lake Road, Hawley, PA 18428
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.

About

#2 of 7 hotels in Hawley
Location
4.6
Cleanliness
4.8
Service
4.8
Value
4.3
2022 Travelers' Choice Best of the Best
GreenLeaders Gold level
This exceptional four-season Poconos family resort nestled in a pristine mountain lake vacation setting is regarded as one of America's "Best Inclusive Family Resorts". Woodloch has been owned and operated with pride by the Kiesendahl family since 1958. Their traditional warm hospitality has been nurturing and embracing the spirit of spending quality time with friends and family for nearly sixty years.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Golf course
Babysitting
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Restaurant
Poolside bar
Hiking
Mini golf
Skiing
Tennis court
Water park
Billiards
Darts
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Books, DVDs, music for children
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Private balcony
Safe
Telephone
Kitchenette
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Lake View
1830Reviews85Q+A100Room tips
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angela745 wrote a review Dec 3
2 contributions
Stayed at the pines and the food plan was literally cafeteria food I couldn’t even eat it, it came back out about a minute after we ordered it and it was near cold. The rooms we stayed in were so outdated and had literal mold growing in the bathrooms. And the amenities in general were just really out dated and not as much to do for the insane price they charge. Will not be coming back here.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brooke James, Owner at Woodloch Resort
Responded today
Angela- Thank you for your recent visit. We appreciate you taking the time to review your stay, but we are also disappointed to hear that we fell short of your expectations. We take great pride in being recognized by TripAdvisor and other publications as one of the top family resorts in the US, and strive to uphold that reputation. Having said that, we hope you were able to speak to our management team during your visit. Concerns can often be addressed easily by speaking to our team leaders. We do our best to provide delicious meals to guests in a timely manner, so that they can both enjoy each other’s company while dining and also make it to their next great endeavor in a timely fashion. We hold our accommodations to the highest standards, as we complete a very thorough checklist before anyone checks in to their hotel room or guest home. In that respect, your comments are a bit surprising. While we certainly embrace some nostalgic charm around our resort, we continually reinvest every year to make improvements and add value to the entire Woodloch experience. We thank you for giving us a chance to share our hospitality with you, even if it wasn’t quite your style. It is our sincere hope that between meals, accommodations, activities and wonderful family memories made that our guests understand the value in staying with us. Once again, we appreciate your feedback. Sincerely, and on behalf of the Woodloch Family, Brooke James, Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stillontheedge901 wrote a review Nov 2022
Lewistown, Pennsylvania3 contributions1 helpful vote
This getaway was just for the spouse and me to celebrate our 25th anniversary. All the kids complained about being left behind for this trip. We stayed in a different room than our norm. This time we were in a Mountain Laurel hotel style room. I was pleasantly surprised by the size of the room. In addition to the two beds, there was a full size sofa and sitting chair. More than enough space for 2 people. I had planned a few surprises for my wife during our trip, and had reached out for some assistance from the staff. Everyone was more than willing to participate. I especially want to thank Emilia, Corey and Carol for the help with the mug on our anniversary morning. The look on her face was worth it. Our plans changed (thank you Erin in Reservations) so we could arrive for the weekend to catch the Theme Show, and we were amazed (again) at the level of performance. To each and every performer and backstage person, let me say a huge THANK YOU. The entire social staff made our entire trip feel special. We always look forward to seeing each of you, even if only for the 2 minutes you have to spare. Sammy and Randy, you both made us feel like honored guests with the way you helped us celebrate our anniversary. Thank you. And a big shout-out to Jackie for doing our caricature picture. It has a treasured place in our home. And everyone at the front desk, thank you for laughing at my jokes and having a good time with us. This trip, we tried to do some different activities than normal, like disc golf. The course is challenging for novices. And the "steps" up to #9 were not necessarily a welcome surprise. A little warning or an alternate path up to the tee box might be in order there. But otherwise, very fun. Thank you all for making our 25th Anniversary trip a memorable one.
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Date of stay: October 2022
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Room Tip: We haven't had a bad room yet. Mountain Laurel and Springbrook are closest to the pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brooke James, Owner at Woodloch Resort
Responded 3 weeks ago
stillontheedge901- Thank you for your recent stay, and congratulations on reaching such a wonderful milestone anniversary! While we feel for your children who missed out on this getaway, we are glad to hear that you were able to celebrate such a special occasion alone with us. The Mountain Laurel complex offers rooms that are not only spacious but offer some truly breathtaking views of our lake, no matter what season you happen to stay with us. We very much appreciate all of the praise and shoutouts for our staff- they are truly what make us who we are. Your kind words are truly appreciated, and we will be certain to pass them along to the appropriate departments. Thank you for choosing to spend such an important anniversary with us- here's to the next 25+! Sincerely, and on behalf of the Woodloch Family, Brooke James, Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dpgc66 wrote a review Oct 2022
3 contributions3 helpful votes
The Grill Room at the springs serves a variety of food. I was told the beef bowl with noodles and stir fried vegetables had broccoli, carrots and some peppers. There were NO carrots and one tiny piece of broccoli. The cod fish dish had over cooked fish and dried out clams with under cooked rice. The onion rings were good. For the price point I would avoid.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brooke James, Owner at Woodloch Resort
Responded Oct 31, 2022
Dpgc66- Thank you for visiting the Grille Room at Woodloch Springs and for providing us some feedback. We are sorry to hear that your experience fell short of your expectations. We strive to provide our guests with delicious a la carte options in an enjoyable environment and we are disappointed hearing that we failed to meet our standards. We are hopeful that you were able to speak with our management team during your meal- we do everything within our power to make things right if they are not up to par. We are passing your feedback on to management. We thank you again for your feedback. Sincerely, and on behalf of the Woodloch Family, Brooke James, Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NYLizzyTish wrote a review Oct 2022
New York90 contributions73 helpful votes
The grounds are beautiful and well kept. It was very nicely decorated for fall. The haunted walk was a lot of fun. The rooms are spacious, clean and comfortable (loved the mattress!) The whole resort is well kept and clean. The staff were all pleasant and many have been there for years. We were a group of 10 and there was something for everyone to enjoy. Paddle boats, go-carts, bumper cars, batting cages, bocce ball, shuffle board, trivia games and "horse racing". The breakfasts were very good. We had 2 dinners and the first night was average, but the 2nd evening everyone really enjoyed their food. I had the pork shank and it was delicious!
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Date of stay: October 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brooke James, Owner at Woodloch Resort
Responded Oct 20, 2022
NYLizzyTish- Thank you for visiting, and for taking the time to share your thoughts and experiences with TripAdvisor. We are delighted to hear that your autumn visit was a memorable one- it certainly is one of our favorite times of the year at the resort. With our Haunted Walks for the bold, as well as Boo-Lympics, Halloween Horse Races and trick or treating for just about everyone else, it's a great season to connect with those you love the most. Couple that with beautiful scenery compliments of Mother Nature and it's a perfect recipe for a memorable getaway. Thank you for your stay, and we hope to see you again soon! Sincerely, and on behalf of the Woodloch Family, Brooke James, Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trina J wrote a review Oct 2022
18 contributions3 helpful votes
I attended my niece's wedding there. The groom's dinner barbecue was great. At the reception, the beef was really tough, but people raved about the haddock. The brunch was great. I stayed in one of their 5 BR guest houses with other attendees: full kitchen, private baths, game room- very nice! The "lanes" were not well marked, and you couldn't see where you were walking at night because the street lights are so dim and few and far between. What I liked least was that when a dining room was reserved for certain hours, the staff started cleaning up long before the time was up. They took away my dessert and water way before I was done. I was taking photos. Yes, maybe someone else had the room reserved after us, in which case they shouldn't schedule events so close together.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brooke James, Owner at Woodloch Resort
Responded Oct 31, 2022
MNmaid- Thank you for attending your niece's wedding at our resort, and for sharing some feedback with us. A Woodloch Wedding can truly be a "destination wedding"- it can be quite wonderful and memorable to gather up with friends and family to enjoy quality time together before and after the wedding itself. We are right now at peak season as far as weddings go, so naturally we are busy. Our team has the ability to completely flip rooms and setups for double events while still honoring our time commitments to the wedding. Our staff works very assertively to provide meal service and then tidy up after the event has concluded- if that happened earlier than it should have, we sincerely apologize for the inconvenience. We are passing this along to our managers and weddings team for further review. Thank you once more for the feedback! Brooke James, Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wanderingfree9 wrote a review Sep 2022
York, PA83 contributions98 helpful votes
I can't believe we have lived in PA all of our lives and just found this place. This place is exceptional. This is essential a cruise on land and instead of cruising to new islands, you are instead embedded in nature and family activities. So rare to find an all inclusive in the US. And the price for all that you get is unbelievable and matches what you find on a cruise or even a Caribbean all inclusive resort. We stayed over Labor Day weekend. There is so much to do outside that is included in what you pay. Paddle boats, kayaks, paddle boards, sail boats, boat rides, water skiiing on the lake. You can swim in the lake of which has a nice beach area, or in the indoor pool, or outdoor pool, or sit in the indoor or outdoor hot tub, and kids have an indoor and outdoor splash zone. There is a slide into the lake and also a nice indoor slide for the kids as well. There is a sauna and work out room. The playground for children is new and awesome, I've never seen anything like it, the kids were loving it. Miniature golf, rock walls, shuffle board, bocce board, corn hole games, ping pong, beach volleyball, basketball courts, all included. Multiple fire pits at night. Bummer cars, bumper boats, archery, carriage rides, petting zoo. Activites all day long including games and trivia events. The night shows are multiple- 2-3 each night, and are amazing. For a small fee there is also trap shooting, rifle shooting, batting cages, bowling, arcade games. There is literally something for everyone. We couldn't believe the quality of the night shows, they were outstanding. Rain or shine, your family will have something to do. Comedian, magician, broadway style show, juggling shows, all amazing. We picked the 3 meal plan and were very happy with it. I am a picker eater and loved the food for all 3 meals. We loved having lunch already planned and the value of lunch versus trying to get it on our own was cost effective, and the wide variety of lunch options (all meals wide variety) also made it worth it. My husband is not picky but food is important to him and he was very happy with the food. Food makes or breaks a vacation to him and he was in love with the different breakfast breads in the mornings and the desserts in particular. The food was consistently good and happy belly meant happy guests. Our server Jean was wonderful. The resort does not ask guests for additional tip for staff and they simply charge you a 15% tip that they divide up among the staff. However, we went out of our way to give a little extra to Jean, as she, just like on a cruise ship, was our consistent server over the weekend. Seeing her face light up like a Christmas tree with the extra tip was worth it. We advise guests to consider bringing some extra cash for your server, they work hard and give up family and weekend time to serve you. Our room->very comfortable mattress and also couch. We wished the tv was on a bracket that would allow it to be moved out so that it could be seen easier from the couch; the room was large enough however that we simply moved the couch instead. The lake view was outstanding. Large balcony with comfortable chairs. The resort will televise their night shows on channel I believe 80 so families that can't make the show such as due to young children bedtime can still watch it in the room. Room was clean and well supplied with towels. Room service can be requested if desired. I will say for those with mobility issues, would recommend staying at pine lodge, same level as dining room, and close to dinning room. Only one elevator here, and rooms towards the end from the dinning room can be quite far. I would recommend just calling to book your reservation if you have mobility issues and let the staff help you pick out the room. Pine resort is lake and main dinning room, and also where the shows are at. There is a second hotel next store that is where the indoor pool is at. We were glad to stay in pine resort lodge. Lake has plenty of shade and lounge chairs and while on a hill down to the lake, there is a wheel chair accessible path to it. Plenty of towels available for quests to use at pool and lake. This resort, despite being crowded, because it has so much to do, it never felt crowded which is really unusual in a good way. The Sunday night show, broadway show, was incredible. Smart song choices for all generations. Moana section very popular with the young children and the singer who played Moana was spot on with her voice. The quality of all the singers, the set, the costumes was shockingly good. Our favorite was Sammy, he is an elderly asian gentleman but his voice is that of someone much younger and he easily kept up with the dancing of the other singers who were likely half his age. He is really something special, he should go on America's got talent. Special shout out to Scott, a long time employee who does the family game events such as scattergories categories, he was right that the games get competitive! He makes the atmosphere lots of fun and is a great host. Special shout out to Dave, the cowboy who did the horse drawn carriage rides and also the petting zoo. We enjoyed our conversation with him during our carriage ride. He is wonderful with the children with the pony rides at the petting zoo he brings Monday mornings, he makes anyone nervous feel comfortable and for the child who cries he will cut the ride short and find a way to end the ride in smiles. His petting zoo animals are well trained, we especially loved the miniature donkey. I was sad to hear that the resort has moved away from horse drawn events in the fall and winter- please bring back horse drawn hay rides and also horse drawn carriage rides for the xmas light!. The horse part is so much more memorable then a truck drawn hay ride. Plus, feed prices are really up this year between shortages and rising diesel prices, please help keep this nice gentlemen stay in business. I would recommend anyone getting married here to inquire about a horse drawn carriage ride for their ceremony. Special shout out to Jim, a nephew of the owners, for his kind conversations with us. It is so wonderful to be at a family owned resort. So rare, usually its corporate owned hotels and resorts. The family touch was felt through out the resort and we loved that by staying here, we were directly supporting our local community. This place is very thoughtful and every detail is planned out, the personal touch of the family that owns this is an easily seen thread in this resort. The service here is Disney level service, you truly feel like part of the family and feel at home (Disney before the pandemic). Many of the workers have been there for decades. Many families, from grandparents to grandchildren, come together and have gone yearly for decades. The dedications on the benches around the resort from these families is so touching to read. This resort is really a special place. Many people were booking for next year when we were checking out. We will be back, we are already looking at coming back in the winter!!
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Date of stay: September 2022
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Room Tip: if you have mobility issues, call the reservation line to have them help you choose the best room...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brooke James, Owner at Woodloch Resort
Responded Sep 13, 2022
Wanderingfree9- Thank you for your recent stay at our resort, and for putting time and effort into sharing your thoughts with us and the TripAdvisor community. Wow! We are humbled to receive such a glowing review of our property! As fellow Pennsylvanians, we are happy to hear that you were able to join us and have some fun as we closed out the summer. It delights us to hear that your first visit was a special one, and hopefully the first of plenty to come! Between your accommodation, meals, games, entertainment and most importantly our staff, we are so glad to know that our efforts to provide an award-winning vacation experience we so appreciated. Thank you for all of the kind words, and we look forward to bringing you plenty of happy vacation memories in the years to come. Sincerely, and on behalf of the Woodloch Family, Brooke James, Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tracey C wrote a review Sep 2022
1 contribution
Tons of things to do in a safe, family friendly, kind environment. The lake is beautiful and peaceful, it never feels too crowded but always bustling with activity. The rooms are nice sizes, clean with a great view of the lake. Every person who works there goes out of their way to make your visit the best it can possibly be. It is not inexpensive but worth every penny. Meals are included which takes away the stress of figuring out where to go and what time. The food is excellent and the service outstanding.
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Date of stay: September 2022
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Room Tip: Take the flexible option and you can save a lot of money
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brooke James, Owner at Woodloch Resort
Responded Sep 8, 2022
Tracey C- Thank you for your recent visit and for following up and sharing your Woodloch experience with the TripAdvisor community. We are humbled by your kind words. We have strived to be a multi-generational family destination since opening our doors in 1958, and are proud to know that is the experience our guests can still enjoy. Between amenities, games, events, and our entertainment, our ultimate goal is to get guests of all ages together to share some true quality time together. We are delighted to hear that is the case with you and your family. We are indeed a busy resort but offer plenty for everyone to keep themselves busy with, hopefully without ever feeling crowded. We are proud of our staff, they are our most important asset and certainly what sets Woodloch apart from other destinations. Guests on our meal plan are served meals in a timely fashion so they are able to enjoy dining with family before heading off to their next exciting event! We once again appreciate the kind words, and look forward to welcoming you and your family back soon. Sincerely, and on behalf of the Woodloch Family, Brooke James, Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Genzano wrote a review Aug 2022
1 contribution1 helpful vote
I was really shocked and disappointed when I pulled up to our 5 bedroom rental. First of all, it was pretty small and extremely dark. Second, it said it accommodated 12 but the kitchen table only sat 6 and the living room had a dingy couch and seating for 6 as well. The furniture was bargain basement furniture and the the decor was non-existent. The price was $7,000 for 5 days and thus I feel completely ripped off.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brooke James, Owner at Woodloch Resort
Responded Aug 15, 2022
Genzano1973- Thank you for your recent visit and feedback following your stay. We are sorry to hear that our accommodations weren't quite up to your expectations. We work hard to showcase our accommodations in an authentic way through our website, booking engine, and reservations team’s explanation, this includes the important point that our vacation rentals are privately owned, furnished and decorated meaning each home is somewhat distinct. Woodloch is the management team for the home rentals and upkeep, and your comments will help us refine and further develop our home décor standards. We want all of our guests to not only enjoy their time at our resort but to also feel at "home" in their respective accommodations while they are away from theirs. Our management team is going to look into the situation and work towards fixing the issues of that particular accommodation, please feel free to call us at 570.685.8047 to inform us of which home this was specifically. We want all of our guests to feel great value when they visit us. It is important to note that the cost of your rental also includes access to one of America's favorite family resorts, featuring more than 30 daily activities, games, and contests as well as dozens of amenities and nightly entertainment. Again, we are sorry to hear of your disappointment, but appreciate you giving us the chance to share our hospitality with you. Thank you for the feedback. Sincerely, and on behalf of the Woodloch Family, Brooke James, Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carisa W wrote a review Aug 2022
1 contribution
There is literally no place more family oriented than Woodloch!! We look forward to our trip there every year and the staff always goes above and beyond to make us feel welcome. The rooms are great and the view of the lake is gorgeous from all points of the property. So so much for the kids to do and the parents too!!!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brooke James, Owner at Woodloch Resort
Responded Aug 7, 2022
Carisa W- Thank you for your recent visit and for sharing your thoughts on our resort! We are delighted to hear that after all these years, Woodloch still holds such a special place in your heart. Our beautiful lakeside location, one-of-a-kind staff, and the willingness of our wonderful guests to have fun truly makes our resort a special place. We are blessed to have so many families and friends return year after year back "home." It's a place for multiple generations to sit back, recharge, and spend true quality time with each other. That is what has made Woodloch such an important place since we opened in 1958. Times may change, but the need for togetherness will always be paramount to our business. Thank you so much for the kind words- we hope to welcome you and your family back soon! Sincerely, and on behalf of the Woodloch Family, Brooke James, Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cindy C wrote a review Jul 2022
2 contributions
The property we stayed look beautiful on the outside but not so much inside. The bathrooms and kitchens were outdated and kitchen. The basement was cold, no separate AC to adjust the temperature for the basement. We had short supplies for our two nights stay.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brooke James, Owner at Woodloch Resort
Responded Jul 4, 2022
Hi Cindy C, Thank you for your recent stay. We are sorry to hear that your Woodloch accommodation did not meet your level of expectations. Our team works very hard to maintain over 200 accommodations, including over 50 houses and are sorry to hear that your particular vacation rental was not up to standard. Please know that our Front Desk is just a phone call away- we are often able to resolve any issues in a timely and efficient manner. Even now, feel free to give us a call at 570.685.8047 so we would be better able to understand and discuss the situation. With over 30 daily activities and dozens of amenities available at our resort and Woodloch Springs, we also hope that you were able to take advantage of all of the great opportunities for fun that were available during your staycation. We appreciate the feedback. Sincerely, and on behalf of the Woodloch Family, Brooke James, Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
woodloch pines hotel hawley, woodloch pines resort, woodloch pines hawley
LOCATION
United StatesPennsylvaniaPocono Mountains RegionHawley
NUMBER OF ROOMS
160
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WOODLOCH RESORT - Updated 2022 Reviews (Hawley, PA)

Frequently Asked Questions about Woodloch Resort
Which popular attractions are close to Woodloch Resort?
Nearby attractions include Ski Big Bear (3.4 miles), Vanderbeek Farm & Equestrian Center (2.1 miles), and The Loft Antiques (2.1 miles).
What are some of the property amenities at Woodloch Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Woodloch Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Woodloch Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Woodloch Resort?
Yes, free parking is available to guests.
What are some restaurants close to Woodloch Resort?
Conveniently located restaurants include TREE Restaurant & Bar, White Owl Tavern & Restaurant, and The Summit Restaurant.
Are there opportunities to exercise at Woodloch Resort?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Woodloch Resort have an airport shuttle?
Yes, Woodloch Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Woodloch Resort?
Yes, laundry service and self serve laundry are offered to guests.
Does Woodloch Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Woodloch Resort have any great views?
Yes, guests often enjoy the lake view available here.