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Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road

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Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road
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414 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road
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Showing 413: English reviews
Syracuse, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 6, 2016 via mobile

Our family of 5 stayed here for two nights -to visit Hershey Park. The rooms are large but old. They had two queen beds and a sofa bed, which we needed. There was a nice complimentary breakfast. The room reeked of pet urine, but we arrived late and just wanted to sleep. At breakfast we found out the water was... More 

Helpful?
1 Thank CarlaInCNY
CIS1025, General Manager at Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road, responded to this review

Thank you for taking the time to complete a review of your recent stay with us. I am sorry to hear that you experienced issues with your room and the service provided. I will personally follow up with the Housekeeping Manager along with the staff member who serviced your room as all rooms should be properly cleaned and ready for... More 

Bayport, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 1, 2016

We stayed for a lacrosse tournament with a few other families. We had the best experience out of all of our friends. Our room was clean and comfortable. The people behind the front desk were not very helpful.

Helpful?
1 Thank G2333EHjamesc
CIS1025, Front Office Manager at Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road, responded to this review

On behave of the staff here at the Country Inn and Suites we are very excited to hear about your experiences here at the hotel. We hope you and your lacrosse family had a good time while in the area. I do want to apologize for lack of help provided from the front desk. We do strive for excellence and... More 

New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 27, 2016

Have stayed at other Country Inn and Suites in the area, and have always been completely satisfied with shape of hotel and cleanliness. Not this time! This hotel is in need of updating. There was a foul smell throughout the hotel/room. The carpets and furniture had stains on them. The room had not been vacuumed (stuff on carpets/hair on bathroom... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 40jerseygirl40
CIS1025, Front Office Manager at Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road, responded to this review

on behave of our housekeeping depart i do want to apologize for you room not being vacuumed, not having toilet paper and the light bulb being out in the bathroom as well just to name a few that you mentioned. we as management do appreciate your feed back as it helps us to properly train our staff to give a... More 

New York City, New York
Level Contributor
67 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed July 22, 2016

Booked this hotel in Harrisburg as part of a weekend trip to Hershey. It's about 20 mins away by car if you want to save a little money over hotels in the immediate Hershey vicinity. The rooms were clean and well set up. The front desk was helpful about switching all of our rooms (several families traveling together) to make... More 

Helpful?
Thank bandito912
CIS1025, Front Office Manager at Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road, responded to this review

I do thank you for staying with us while on your vacation. We do strive to make your stay memorable and I am glad we able to do such for you and your family. However, I want to apologize on behave of our housekeeping department for not servicing your room the day in question. Our hope is the next time... More 

Islip, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 22, 2016

My nightmare happened July 16th. I was there for a lacrosse tournament in Hershey . I booked reservations late on June 27 th and was unable to get the special discount price but figured .. Ahh my mistake . I received a confirmation # and they took all my credit card info. I have done this trip for the last... More 

Helpful?
2 Thank Renee J
CIS1025, Front Office Manager at Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road, responded to this review

Please accept our apologies for the disappointments you experienced during your stay with us. I can assure you this is not the level of service we here at Country Inn and Suites pride ourselves in. Your concerns have been addressed with all staff to ensure we are keeping up with the standard of Country Inn and Suites. Again I do... More 

Holtsville, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 17, 2016

I booked a 2 night stay back in November 2015 for a concert at Hershey Stadium. We arrived only to find out our room was given away. There was a guy at the desk who looked stoned and said we didn't have a room. We come to find out he was just giving rooms out to whoever walked in and... More 

Helpful?
1 Thank goldcat95
CIS1025, Front Office Manager at Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road, responded to this review

I apologize for experience you had at our property. As of Monday July 18th there is a new general manager on the property as well as a new front office manager as of July 25th both of us are going to be addressing our current challenges with guest experiences with our staff to ensure matters like this do not happen... More 

West Warwick, Rhode Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 15, 2016 via mobile

I want to preface this review by saying that the woman working at the front desk at 11:15 pm when we checked in, tried very hard to fix the situation but unfortunately she wasn't given much to work with. We checked into the hotel, went up to our room and there was dirty towels in the bathroom and the beds... More 

Helpful?
1 Thank RhodeTripCpl
CIS1025, Front Office Manager at Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road, responded to this review

Firstly, I do want to extend my deepest apologizes as a member of the management team here at Country inn and suites. Situations such as this is never acceptable and we do want to ensure you that situations such as this are being addressed. We here at the country inn and suites do strive to make your stay with us... More 

Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed July 11, 2016

I checked in real late on 6-5-15. There was no one at the front desk for about 10 minutes. Once I got checked in and went up to my room. There was a used towel and wash cloth still hanging on the bathroom door the tub and sink were dry. I waited until the morning to tell the staff about... More 

Helpful?
Thank Busababy1
CIS1025, General Manager at Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road, responded to this review

Sir I would like to apologize for the inconveniences and service you received with your stay. The hotel General Manger Leona Lewis I can assure you will go above and beyond to ensure your stay is what you would expect when you stay at a hotel. I do hope you will give us another chance should your travels bring you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located off of Interstate 83 and Union Deposit Road, the Country Inn & Suites Harrisburg, PA hotel offers comfortable, spacious accommodations in a prime location. Just minutes from Hersheypark, Giant Center, downtown Harrisburg and Harrisburg International Airport, our Harrisburg lodging features an indoor pool and whirlpool, a Fitness Center and Business Center. With our quality accommodations, signature hospitality and world-class services, guests at the Country Inn & Suites Hotel Harrisburg have an enjoyable stay. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road

Address: 1025 Peiffers Ln, Harrisburg, PA 17109-5910
Location: United States > Pennsylvania > Harrisburg
Price Range: $97 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Harrisburg at Union Deposit Road 2.5*
Number of rooms: 78
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Also Known As:
Country Inn And Suites Harrisburg-Union Deposit
Country Inn & Suites Harrisburg-Union Deposit Hotel Harrisburg
Country Inn Harrisburg
Hotel Style:
#11 Business Hotel in Harrisburg
#14 Family Hotel in Harrisburg
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