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Quick Check-In and Check-Out. I found all the staff professional and courteous. The bed was very comfortable! The hotel exceeded my expectations. I would recommend the hotel for business or solo travelers. Thank you Toni for making my stay pleasant and comfortable!
This was my 2nd time staying at this hotel as I travel from Baltimore to Harrisburg often. My 1st stay was awful about 6 months back but this stay was nothing like I would expected. Upon check-in ( didn't make reservation ) the service far...More
1 Thank bvest2016
Response from Andy B, Guest Relations Manager at Crowne Plaza Harrisburg-HersheyResponded January 17, 2018
Thank you so much for taking the time to send us such kind words in regards to your recent stay. I am so thrilled to know that we have redeemed ourselves from your first stay and I look forward seeing you during your next trip!...More
Came here for a wedding. The place is way past needing an upgrade and the service is poor and chaotic. We arrived at 1pm and followed up on an earlier request for an early check in so we could change. Despite being told at 9am...More
The customer service is terrible. Highly recommend if you enjoy the staff adding charges to your account behind your back. I was improperly charged almost $70.00 for breakfast I was given free coupons for. The assistant manager Tony argued with me for almost 20 minutes...More
1 Thank Global557602
Response from IHGService, Guest Relations Manager at Crowne Plaza Harrisburg-HersheyResponded yesterday
Your thoughts are important, thanks for choosing to stay with us. I'm worried to learn about your troubles with the charges and that we missed the mark in terms of service level. Rest assured that your feedback is shared with the management so...More
I've never seen such poor customer service. Working in hotel service myself, I was in awe at the lack of care given by the ASSISTANT GENERAL MANAGER Tony. We were given free breakfast coupons upon arrival by the front desk worker stating it "comes with...More
1 Thank C C
Response from IHGService, Guest Relations Manager at Crowne Plaza Harrisburg-HersheyResponded 2 weeks ago
Hello C C,
Thank you for choosing us and for leaving a review. I am sad that you were not able to fully enjoy your stay with us due to the level of service you received. I'd like to check on this further. We take...More
Honestly, I have stayed here many times on my way through Harrisburg and I have always used the overnight valet. There is no real parking on the streets that I have seen other than the valet. Personally, I would pay the... More
Honestly, I have stayed here many times on my way through Harrisburg and I have always used the overnight valet. There is no real parking on the streets that I have seen other than the valet. Personally, I would pay the money for the valet as its probably the safest option.