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Crowne Plaza Harrisburg-Hershey

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Crowne Plaza Harrisburg-Hershey
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522 Reviews from our TripAdvisor Community

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Showing 515: English reviews
Nj
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

The only parking they offer is the valet parking. The cost is $20. That was a bit off putting. I did not notice the public parking lot across the street until the next day. I did not check the costs. Check in was ok. The hotel is ok, small. I have stayed at a dozen or more Crowns and this... More 

Helpful?
Thank Magicmanraw
New York City, New York
2 reviews
3 of 5 stars Reviewed yesterday NEW

This hotel is alright. It's clean but is getting pretty old so needs some refurbishment. Service is very good and friendly. The price I received from a third party guessing site was reasonable but parking is expensive. Air conditioning worked very well. Bathroom was very nice but small. Pool is old so it has a nice deep area 9 ft.... More 

Helpful?
Thank Thechidz1
Littleton, CO
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Spent the weekend at this hotel (checked in Fri, 8/19/16). Although dated, and in the middle of renovations, it was a a good selection. The front desk customer service was exceptional!! I was traveling with my 95 year old mother. She uses a walker, but for longer distances/outings, I push her in a transport chair. My reservation (booked online via... More 

Helpful?
Thank John-in-Colorado
Fonda, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were only there for the weekend but everyone (and I mean everyone) was friendly and very welcoming. Even though we arrived later at night the restaurant was open and the food was very good. I have a special dietary need and the manager had the chef come out to our table to discuss it and my options. We ate... More 

Helpful?
Thank SStock1967
Thiensville, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

had to cancel after reserve was done a month ago. One of my kids had to have surgery and we couldn't go. Manager told me that I'll loose the 3 nights. I was excepting to loose only one , but I realized that's one way to make money easy.

Helpful?
Thank lhuck67
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, I would like to apologize for your dissatisfaction with your reservation and being unable to cancel. Being unsure of the actual name on the reservation and I can't be confident in my reply, but given the details that you were unable to cancel, I am thinking it may have been a pre paid third party reservation that has... More 

Annandale, Virginia, United States
Level Contributor
225 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
1 of 5 stars Reviewed 1 week ago

Took us three different rooms before we were able to find one that was clean and the keys worked. Then we found the room in poor repair and the hallway littered with dirty dishes and a vacuum with cord on the floor - a trip hazard. We requested the shower curtain be fixed as it was falling down and the... More 

Helpful?
Thank Barbara A
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Barbara A, First of all, thank you very much for your recent stay at the Crowne Plaza Harrisburg/Hershey. I am so sorry to see you did not enjoy your overall experience with us. We appreciate you taking time to post your valuable feedback, as it helps to improve and enhance our service. We have shared your comments with our... More 

Lehighton, Pennsylvania
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed the night. Room was comfortable but air conditioner was was a bit noisy at times. The staff were exceptional. Rob the restaurant/bar manager was a work horse. He was friendly and interacted very well with all of the guest. Breakfast buffet was above average and tasty. Would go back for another visit.

Helpful?
Thank porembag
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear porembag, Thank you for sharing your positive feedback about your recent stay at our Harrisburg/Hershey Crowne Plaza. We value your business and your comments. Our team is dedicated to providing an excellent level of guest service and love to hear when they have succeeded. We appreciate Rob's dedication to our guests, and thank you for acknowledging him, as well... More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel is tired, our family members stayed there. We were in Harrisburg for a family function. On the Fifth floor they had rowdy children running up and down the halls at different times in the night. Where were their parents? Rooms are very tiny, no small refrigerator or closet doors and no safe. Quite behind the times especially for... More 

Helpful?
Thank Karen L
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Karen L, Thank you for choosing our Crowne Plaza Harrisburg/Hershey for your recent stay. We value our guests and your feedback. Guest comments aid us in providing our guests with the level of service, you deserve. We sincerely appreciate you taking time to post your feedback. I apologize for the challenges you experienced. Our hotel is under renovation and... More 

Wokingham, United Kingdom
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff are very kind and polite and very accommodating, the valet staff were great and really helpful, the front desk folks were great and helped us change to a quieter room straight away, recommendations as to where to eat, great staff make a difference. BUT, the hotel is in desperate need of redecoration and an overhaul, with such good... More 

Helpful?
Thank Wyn G
IHGService, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Wyn G, Many thanks for the review and telling us how much the staff service contributed in making you enjoy your stay. It makes a big difference to the team. I'm so sorry that you found the overall condition at the hotel below satisfactory. Comments like these are of great importance to us and allow us to monitor and... More 

Cape Coral, Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Checked in & the first thing I heard getting out of my car in valet with my 9 yr old was a crazy woman screaming profanities in her phone. Check in was great with a very friendly staff that gave dinner suggestions. The room was clean & modern, but handicapped. I wasn't ask a room preference, but sharing a queen... More 

Helpful?
Thank beverlyward21
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear beverlyward21, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come and see what s new at the Crowne Plaza Hotel Harrisburg Hershey! We are proud to announce the completion of a $3M renovation throughout all areas of the hotel. The friendliest and most welcoming hotel in Harrisburg PA now features new décor and amenities from top to bottom. Discover all that downtown Harrisburg has to offer at the convenient, comfortable Crowne Plaza Harrisburg. You are at the heart of everything, including shopping, dining, entertainment and the arts. You are within easy walking distance of Restaurant Row, Harrisburg s Capitol Complex and State Museum, the Whitaker Center for Science and the Arts and the Susquehanna River s picturesque waterfront. Whether you re coming to Harrisburg for business or just for fun, your room at the Crowne Plaza is your personal retreat. Our intimate rooms welcome you in cozy Boutique fashion, and amenities such as luxurious Sleep Advantage Bedding and complimentary HSIA mean every night is a great night and every day starts right. Centrally located between Interstates 83 & 81, we're only minutes away from PA's biggest attractions, including Hershey Park, Historic Gettysburg, Lancaster Amish Country and Carlisle. Less than 2 miles from the PA Farm Show Complex & Expo Center, we're the hotel of choice for the annual Farm Show, Sports & Outdoor Show, and Horse Show. Stay at the Crowne Plaza Hotel and discover all that Harrisburg has to offer! ... more   less 

Additional Information about Crowne Plaza Harrisburg-Hershey

Address: 23 S 2nd St, Harrisburg, PA 17101-2004
Location: United States > Pennsylvania > Harrisburg
Price Range: $113 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Harrisburg-Hershey 3.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Crowne Plaza Harrisburg-Hershey Hotel Harrisburg
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