Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
400 Evergreen Dr, Glen Mills, PA 19342-1072
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$171
Free cancellation until 07/03/22
$171
Free cancellation until 07/03/22
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 7 hotels in Glen Mills
Location
4.7
Cleanliness
4.7
Service
4.7
Value
4.6
Wilmington - Brandywine Valley Hotel Offers Cozy Extended Stay Accommodations Take a video tour of this hotel! Get comfortable at the Staybridge Suites Extended Stay Hotel in Wilmington - Brandywine Valley. The Staybridge Suites Hotel is centrally located on Route 1 at the Shoppes at Brinton Lake which offer a variety of shopping & dining options. We are minutes from Routes 202, 322 & I-95, a short drive to Wilmington, West Chester, Kennett Square, Philadelphia and the Philadelphia International Airport (PHL). Our Brandywine Valley hotel's location offers access to Southco, Deloitte, SAP, Astra Zeneca, Exelon & Endo Pharmaceuticals. We are minutes from Widener & West Chester Universities, Longwood Gardens in Kennett Square, the historic Brandywine Valley, Valley Forge & King of Prussia, PA. The Staybridge Suites Hotel offers apartment-style suites with the conveniences of home to suit your extended stay or short-term hotel needs. Our pet friendly hotel (fee) offers studio, one- and two-bedroom / two-bathroom suites with fully equipped kitchens, spacious living and work areas, TV w/ HBO, free high-speed, wired & wireless Internet access and direct dial phones with personalized voice mail. Other features include 24-hour business center, a free laundry facility and a fitness center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Business Center with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish
Location
Full view
40Car recommended
Grade: 40 out of 100
30Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
400 Evergreen Dr, Glen Mills, PA 19342-1072
Getting there
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362Reviews2Q+A63Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
We just got back from a one night stay at this hotel and we can't wait to come back. Gwen at the front desk was so incredibly warm and friendly to my whole family, including my two dogs. Great amenities for those traveling with pets, including dog treats in the lobby, a sticker for the door that indicated a pet was in the room, and an area with waste bags outside. The room and hotel were immaculately clean. Wonderful free breakfast with fresh fruit and many hot and cold items. Coffee was delicious, hot and fresh. We asked to borrow a DVD to watch and Gwen helped us pick one out. The woman at the front desk in the morning was also lovely but I didn't catch her name. I don't usually leave reviews but this hotel was so great in every way that I just had to send my compliments. Overall, perfect stay that made us look forward to coming back.…
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Date of stay: April 2022
Location
Cleanliness
Service
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Responded Apr 22, 2022
Thank you for the fantastic review of the Staybridge Suites Wilmington - Brandywine Valley and for letting us know that your stay was nothing short of perfect. We are glad you enjoyed our clean accommodations as well the complimentary breakfast. We are also pleased to read that our associates took good care of you and that the service delivered by Gwen surpassed your expectations; your praises will surely be shared with him. It was our pleasure hosting your visit, and we look forward to welcoming you back soon. Chris Bryant, General Manager
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+1
Very pleased the unit was very clean, friendly staff great kitchenette stocked well.. fishes pots really most what u need👍, nice bathroom with sinks separated. We had double queen was very roomy with a sofa and a side chair & table. Our dog went along so great find pet friendly!!! Wonderful breakfast esp considering the more cut back breakfasts we been having since covid which i find a poor excuse! This had hot eggs, sausage fruit cereal breads pastry pancakes & jimmy dean sausage sandwiches.. and the area has lot surrounding inc wegmans lots restaurants. No doubt this will replace some our longer rides as this is about 35-40 mins from philly. Also if weather was nice there is pool & i think grounds have fire pit bbq etc. only thing might be perfect..is a room with some type table to sit eat this our option was the desk but all in all just great stay…
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Date of stay: January 2022Trip type: Traveled as a couple
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Responded Jan 20, 2022
We are thrilled the Staybridge Suites Wilmington - Brandywine Valley met all your expectations for yourself and your furry friend! We are also happy you were able to start your day with our delicious complimentary breakfast buffet, and you loved your guest room with all the amenities and thoughtful hospitality. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you both again. Chris Bryant General Manager
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Nice hotel with friendly staff. I contacted the hotel prior to my trip to see if I can check in early. The manager, Chris, responded to my email after hours and agreed that this request would be possible and to call again on the day of check in. I called the morning and Chris confirm that my room would be ready by 1:00PM. I stayed with my dog. Staff and guest were friendly to her. Room was very clean and well maintained. Location is convenient with malls, restaurants and a Costco steps away.
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Date of stay: December 2021Trip type: Traveled as a couple
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Responded Dec 15, 2021
Thank you for the glowing review of Staybridge Suites Wilmington - Brandywine Valley. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments about our friendly associates and that our location was convenient for you. We are especially happy that you enjoyed our fresh, comfortable, and well-maintained room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Chris Bryant General Manager
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I honestly cannot say enough good things about the two stays I had at this hotel! I felt welcome and safe, and totally impressed with the cleanliness, the hospitality, and the friendly help provided by the staff. Nothing was too much trouble. They made me feel like part of the family. And I loved the complimentary breakfast. They skimped on nothing in this individually wrapped array of great food choices. I also want to add that the beds and pillows are crazy comfortable. Can’t wait to go back!
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Date of stay: November 2020Trip type: Traveled on business
Helpful
Response from G M, Owner at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Responded Dec 5, 2020
Patsy, thank you for returning to Staybridge Suites Wilmington - Brandywine Valley. We take our responsibility seriously to provide a welcoming, safe, and comfortable environment for our guests, team members, and community. Now, more than ever, we want to ensure that we exceed expectations in this area, and we appreciate your recognition of our efforts. We are also glad you continue to enjoy our hospitality, comfortable accommodations, and complimentary breakfast. We will be sure to share your kind words with our staff. It was our pleasure having you here, and we are excited about your next visit. Chris Bryant General Manager
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Booked this hotel for our Lacrosse team playing in the area. Suites are great size with a full kitchen which our team really liked so we could get takeout and eat in our rooms, no one wanted to do a team dinner at a restaurant right now! hotel was very clean and we all felt good about what they are doing during Covid - everyone had masks, lots of sanitizer stations everywhere. It was nice that the hotel still offered a "grab and go" breakfast, a few hotels we have traveled to recently have not had any food options. Staff was very friendly and accomodating to our team.
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Date of stay: October 2020
Value
Rooms
Service
Room Tip: Even numbered rooms had a very pretty view especially in Fall!
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Helpful
Response from G M, Owner at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Responded Nov 14, 2020
Thank you for sharing your comments with other travelers about your stay at the Staybridge Suites Wilmington - Brandywine Valley. We are glad to know your suite provided all the comforts of home and that our friendly and helpful associates took good care of you and your team. We know in this new environment, travel must be grounded in trust; therefore, we also appreciate your mention of our enhanced health and safety protocols. Furthermore, we are happy to know you could take advantage of our delicious grab-and-go breakfast. It was our pleasure having you all here, and we look forward to seeing you again soon. Chris Bryant General Manager
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We stayed for 20+ days in the 2-bedroom suite, room #500. The 2-bedroom suite is quite expensive. Unfortunately this is a below average hotel with extreme MAINTENANCE PROBLEMS that remain unsolved. You should AVOID this hotel. Here's what happened: • Day 2: Air conditioner main unit in locked closet started beeping profusely. Maintenance guy resets the unit. • Day 3: Kitchen sink ceases draining properly. Maintenance guy plunges the sink. • Day 4: Kitchen sink still not draining. Maintenance guy inspects garbage disposal but does nothing. • Day 5: Air conditioner main unit beeping again. Maintenance guy comes and resets it. • Day 6: We're fed up with the kitchen sink, demand action. Maintenance guy replaces the garbage disposal. • Day 7: Dishwasher unit starts acting strange. Doesn't wash well. Doesn't drain. • Day 8: Maintenance guy checks out the dishwasher. Doesn't do anything about it. • Day 9: Air conditioner starts beeping again. Maintenance guy comes and resets it, but doesn't do anything else. • Day 10: Dishwasher still not working, not draining properly. Maintenance guy checks it out but no action. • Day 11: Dishwasher starts smelling bad due to stagnant water sitting in the unit. We discuss with front desk. They send maintenance guy, he decides to replace unit. Replaces unit, turns on new unit, leaves room. NEW UNIT STARTS FLOODING KITCHEN. Water everywhere, flooded room. • Day 12: Maintenance guy comes to check out dishwasher... A/C starts beeping again, he checks on that too. Pokes around at dishwasher, says fixed. • Day 13: "New" dishwasher unit still doesn't drain properly, doesn't clean dishes, we decide to hand-wash from here on out because tired of it all. • Day 14: Air conditioner unit starts beeping profusely again. Front desk guy comes up, unlocks AC closet, and keeps it unlocked... tells us that we can RESET IT OURSELVES if it starts beeping again. • Day 15: Air conditioner starts beeping again, luckily the closet is unlocked and we can reset it ourselves. • Day 16: Dishwasher unit still doesn't work, air conditioner starts beeping again, kitchen sink seems to work okay shockingly. • Day 17: Big flood near the elevator, water pouring out of the ceiling, broken ceiling panel, buckets collecting the water. • Day 18: Fire alarm goes off. Entire hotel must evacuate. • Day 19: Elevator doesn't work. Bottom line: AVOID this place. MAJOR maintenance issues. Maintenance guy seems not good at actually fixing things. They should hire someone else. Absolutely avoid room #500 as it seems to have extreme maintenance issues. Overall not worth the price paid, very disappointed in the stay. Avoid. …
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Date of stay: July 2020
Location
Cleanliness
Service
2 Helpful votes
Helpful
Response from General Manager, Owner at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Responded Jul 26, 2020
Thank you for evaluating your stay. We are extremely sorry for the issues you encountered during your visit and for failing to solve this in a manner that would have given you a better opinion of us. We understand your frustration and regret the inconvenience this caused. We will address your comments with the appropriate individuals and take action to ensure we are well poised to serve you better. We value your feedback and hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Chris Bryant General Manager
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My family and I booked this hotel. We were excited about the outdoor pool access and outside spaces for social distancing. It was horrible! The entrance was full of people smoking upon entering. Upon checking in we were informed the pool the first night would be unavailable due to the storm and rain. This was understandable we had just driven through a fierce storm. However the next day they closed the pool for cleaning and stated it would not open until noon the next day. After checkout.... the pool was drained completely. During the stay we used the elevator and the smelll of marijuana was so distinct it was almost choking. I spoke to the front desk and they apologized, said they normally call the police but nothing gets done when they do. NONE of the hand sanitizing stations work in the hotel. I mentioned they were out of sanitizer and was told the push mechanisms are broken. And finally after coming back to the hotel after a day out our room remained untouched. No trash removal. No clean towels. No beds made. Another trip to the front desk. I travel about 75 nights per year and this is the single worst hotel experience I have encountered. Do yourself a favor and book elsewhere!!…
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Date of stay: July 2020Trip type: Traveled with family
Helpful
Response from General Manager, Owner at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Responded Jul 26, 2020
We were disheartened to read your review regarding your family's stay. Please accept our sincere apology for the problems you encountered. We are committed to providing a safe environment for our guests that aligns with expert protocols and guidelines. We continue to actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates. We appreciate you bringing these concerns to our attention and will address your comments accordingly. Thank you for staying with us and leaving your feedback. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Chris Bryant General Manager
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The maintenance person Rado was one of the rudest people I have ever met. We had 16 rooms booked for our baseball team for 2 nights. The sign at the pool says closed at 8:30 yet he comes out screaming and cursing that the pool was closed. When I asked for a towel he told me to walk to my room wet to dry off. I will never stay at another Stay bridge if this is the level of service you provide.
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Date of stay: July 2020Trip type: Traveled with friends
Helpful
Response from General Manager, Owner at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Responded Jul 18, 2020
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for the unpleasant encounter you had with one of our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Rest assured, we take all feedback seriously, and we will be working to address the concerns outlined. We hope you will give us another opportunity to regain your trust. Chris Bryant General Manager
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We have stayed her multiple times over the years and have had a great experiences. We were here over Memorial Day weekend and it was disappointing. Our two bedroom suite was fine. However, there was garbage bags and clothing in the hallways and a few of the rooms were having parties with noise late into the night outside by the pool and basketball courts.
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Date of stay: May 2020
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Response from 00gc, General Manager at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Responded Jul 1, 2020
Thank you for always choosing our hotel for your stay. We are very sorry for the disappointment you had with the noise by the other guests at our hotel and also with the cleanliness of the hallways. Your feedback has been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will give us another chance to prove ourselves on a future visit. Chris Bryant General Manager
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We have been staying here several times a year for over 4 years and always loved it. This trip has changed our minds. Being very careful about Covid, I looked into their procedures —-on paper. When we go here...... Mask being worn by gentleman upon check in- that is over his mouth,under his nose- why bother? Many guests strolling around lobby in their wet swimsuits with no mask. I asked front desk why no masks and he said, “we try”, but never said anything to guests. When coming in n out of hotel, females at front desk had no mask on and neither did 99% of guests- chckng band walking around. So no- they don’t try. People walking around common areas drinking booze, with no mask at all and obviously intoxicated. Common areas dirty, plumbing not working. This place has gone so downhill (clientele and conditions) -obviously different owners or management. Asked for no housekeeping as I can’t trust employees to be clean n safe. Such a shame. This place was AWESOME, but now is well below average.…
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Date of stay: June 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from 00gc, General Manager at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Responded Jun 29, 2020
Thank you for returning to our hotel. Please accept our apologies for not meeting your exceptions with your recent stay at our hotel and for all the disappointment you encountered. We realize the importance of all the safety measures in this unprecedented situation, and we will ensure all such protocols are being followed. Your feedback about the cleanliness has also been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We would like to regain your trust and hope to serve you again in the future. Chris Bryant General Manager
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PRICE RANGE
$162 - $222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
staybridge suites wilmington - brandywine valley hotel glen mills, staybridge suites glen mills
LOCATION
United StatesPennsylvaniaGlen Mills
NUMBER OF ROOMS
110
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Claim Your Listing Frequently Asked Questions about Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel
Which popular attractions are close to Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel?
Nearby attractions include The Oasis Family Fun Center (0.3 miles) and Garnet Valley Gherkins Pickleball (0.7 miles).
What are some of the property amenities at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel?
Conveniently located restaurants include Ravanesi Pizzeria Napoletana, Terrain Garden Cafe, and Texas Roadhouse.
Are there opportunities to exercise at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel have an airport shuttle?
Yes, Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staybridge Suites Wilmington - Brandywine Valley, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.