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Staybridge Suites Wilmington - Brandywine Valley

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400 Evergreen Dr, Glen Mills, PA 19342-1072
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (61)
Room & Suite (46)
Dining (6)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Staybridge Suites Wilmington - Brandywine Valley
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 hotels in Glen Mills
Location
Cleanliness
Service
Value
Wilmington - Brandywine Valley Hotel Offers Cozy Extended Stay Accommodations Take a video tour of this hotel! Get comfortable at the Staybridge Suites Extended Stay Hotel in Wilmington - Brandywine Valley. The Staybridge Suites Hotel is centrally located on Route 1 at the Shoppes at Brinton Lake which offer a variety of shopping & dining options. We are minutes from Routes 202, 322 & I-95, a short drive to Wilmington, West Chester, Kennett Square, Philadelphia and the Philadelphia International Airport (PHL). Our Brandywine Valley hotel's location offers access to Southco, Deloitte, SAP, Astra Zeneca, Exelon & Endo Pharmaceuticals. We are minutes from Widener & West Chester Universities, Longwood Gardens in Kennett Square, the historic Brandywine Valley, Valley Forge & King of Prussia, PA. The Staybridge Suites Hotel offers apartment-style suites with the conveniences of home to suit your extended stay or short-term hotel needs. Our pet friendly hotel (fee) offers studio, one- and two-bedroom / two-bathroom suites with fully equipped kitchens, spacious living and work areas, TV w/ HBO, free high-speed, wired & wireless Internet access and direct dial phones with personalized voice mail. Other features include 24-hour business center, a free laundry facility and a fitness center.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Business Center with Internet Access
Conference facilities
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish
357Reviews2Q+A62Room tips

Reviews

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Popular mentions
PatrickM_Travels wrote a review Jul 2020
Washington DC, District of Columbia1,753 contributions450 helpful votes
We stayed for 20+ days in the 2-bedroom suite, room #500. The 2-bedroom suite is quite expensive. Unfortunately this is a below average hotel with extreme MAINTENANCE PROBLEMS that remain unsolved. You should AVOID this hotel. Here's what happened:  • Day 2: Air conditioner main unit in locked closet started beeping profusely. Maintenance guy resets the unit.  • Day 3: Kitchen sink ceases draining properly. Maintenance guy plunges the sink.  • Day 4: Kitchen sink still not draining. Maintenance guy inspects garbage disposal but does nothing.  • Day 5: Air conditioner main unit beeping again. Maintenance guy comes and resets it.  • Day 6: We're fed up with the kitchen sink, demand action. Maintenance guy replaces the garbage disposal.  • Day 7: Dishwasher unit starts acting strange. Doesn't wash well. Doesn't drain.  • Day 8: Maintenance guy checks out the dishwasher. Doesn't do anything about it.  • Day 9: Air conditioner starts beeping again. Maintenance guy comes and resets it, but doesn't do anything else.  • Day 10: Dishwasher still not working, not draining properly. Maintenance guy checks it out but no action.  • Day 11: Dishwasher starts smelling bad due to stagnant water sitting in the unit. We discuss with front desk. They send maintenance guy, he decides to replace unit. Replaces unit, turns on new unit, leaves room. NEW UNIT STARTS FLOODING KITCHEN. Water everywhere, flooded room.  • Day 12: Maintenance guy comes to check out dishwasher... A/C starts beeping again, he checks on that too. Pokes around at dishwasher, says fixed.  • Day 13: "New" dishwasher unit still doesn't drain properly, doesn't clean dishes, we decide to hand-wash from here on out because tired of it all.  • Day 14: Air conditioner unit starts beeping profusely again. Front desk guy comes up, unlocks AC closet, and keeps it unlocked... tells us that we can RESET IT OURSELVES if it starts beeping again. • Day 15: Air conditioner starts beeping again, luckily the closet is unlocked and we can reset it ourselves.  • Day 16: Dishwasher unit still doesn't work, air conditioner starts beeping again, kitchen sink seems to work okay shockingly.  • Day 17: Big flood near the elevator, water pouring out of the ceiling, broken ceiling panel, buckets collecting the water.  • Day 18: Fire alarm goes off. Entire hotel must evacuate.  • Day 19: Elevator doesn't work.  Bottom line: AVOID this place. MAJOR maintenance issues. Maintenance guy seems not good at actually fixing things. They should hire someone else. Absolutely avoid room #500 as it seems to have extreme maintenance issues.  Overall not worth the price paid, very disappointed in the stay. Avoid. 
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Date of stay: July 2020
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Response from General Manager, Owner at Staybridge Suites Wilmington - Brandywine Valley
Responded 2 weeks ago
Thank you for evaluating your stay. We are extremely sorry for the issues you encountered during your visit and for failing to solve this in a manner that would have given you a better opinion of us. We understand your frustration and regret the inconvenience this caused. We will address your comments with the appropriate individuals and take action to ensure we are well poised to serve you better. We value your feedback and hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Chris Bryant General Manager
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J Besaw wrote a review Jul 2020
1 contribution
My family and I booked this hotel. We were excited about the outdoor pool access and outside spaces for social distancing. It was horrible! The entrance was full of people smoking upon entering. Upon checking in we were informed the pool the first night would be unavailable due to the storm and rain. This was understandable we had just driven through a fierce storm. However the next day they closed the pool for cleaning and stated it would not open until noon the next day. After checkout.... the pool was drained completely. During the stay we used the elevator and the smelll of marijuana was so distinct it was almost choking. I spoke to the front desk and they apologized, said they normally call the police but nothing gets done when they do. NONE of the hand sanitizing stations work in the hotel. I mentioned they were out of sanitizer and was told the push mechanisms are broken. And finally after coming back to the hotel after a day out our room remained untouched. No trash removal. No clean towels. No beds made. Another trip to the front desk. I travel about 75 nights per year and this is the single worst hotel experience I have encountered. Do yourself a favor and book elsewhere!!
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Date of stay: July 2020Trip type: Traveled with family
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Response from General Manager, Owner at Staybridge Suites Wilmington - Brandywine Valley
Responded 2 weeks ago
We were disheartened to read your review regarding your family's stay. Please accept our sincere apology for the problems you encountered. We are committed to providing a safe environment for our guests that aligns with expert protocols and guidelines. We continue to actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates. We appreciate you bringing these concerns to our attention and will address your comments accordingly. Thank you for staying with us and leaving your feedback. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Chris Bryant General Manager
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rcapolete wrote a review Jul 2020
Lodi, NJ2 contributions1 helpful vote
The maintenance person Rado was one of the rudest people I have ever met. We had 16 rooms booked for our baseball team for 2 nights. The sign at the pool says closed at 8:30 yet he comes out screaming and cursing that the pool was closed. When I asked for a towel he told me to walk to my room wet to dry off. I will never stay at another Stay bridge if this is the level of service you provide.
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Date of stay: July 2020Trip type: Traveled with friends
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Response from General Manager, Owner at Staybridge Suites Wilmington - Brandywine Valley
Responded 3 weeks ago
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for the unpleasant encounter you had with one of our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Rest assured, we take all feedback seriously, and we will be working to address the concerns outlined. We hope you will give us another opportunity to regain your trust. Chris Bryant General Manager
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Martysue wrote a review Jul 2020
New Jersey185 contributions116 helpful votes
We have stayed her multiple times over the years and have had a great experiences. We were here over Memorial Day weekend and it was disappointing. Our two bedroom suite was fine. However, there was garbage bags and clothing in the hallways and a few of the rooms were having parties with noise late into the night outside by the pool and basketball courts.
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Date of stay: May 2020
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Response from 00gc, General Manager at Staybridge Suites Wilmington - Brandywine Valley
Responded Jul 1, 2020
Thank you for always choosing our hotel for your stay. We are very sorry for the disappointment you had with the noise by the other guests at our hotel and also with the cleanliness of the hallways. Your feedback has been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will give us another chance to prove ourselves on a future visit. Chris Bryant General Manager
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judymster wrote a review Jun 2020
West Haven, Connecticut43 contributions29 helpful votes
We have been staying here several times a year for over 4 years and always loved it. This trip has changed our minds. Being very careful about Covid, I looked into their procedures —-on paper. When we go here...... Mask being worn by gentleman upon check in- that is over his mouth,under his nose- why bother? Many guests strolling around lobby in their wet swimsuits with no mask. I asked front desk why no masks and he said, “we try”, but never said anything to guests. When coming in n out of hotel, females at front desk had no mask on and neither did 99% of guests- chckng band walking around. So no- they don’t try. People walking around common areas drinking booze, with no mask at all and obviously intoxicated. Common areas dirty, plumbing not working. This place has gone so downhill (clientele and conditions) -obviously different owners or management. Asked for no housekeeping as I can’t trust employees to be clean n safe. Such a shame. This place was AWESOME, but now is well below average.
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Date of stay: June 2020Trip type: Traveled with family
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Response from 00gc, General Manager at Staybridge Suites Wilmington - Brandywine Valley
Responded Jun 29, 2020
Thank you for returning to our hotel. Please accept our apologies for not meeting your exceptions with your recent stay at our hotel and for all the disappointment you encountered. We realize the importance of all the safety measures in this unprecedented situation, and we will ensure all such protocols are being followed. Your feedback about the cleanliness has also been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We would like to regain your trust and hope to serve you again in the future. Chris Bryant General Manager
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PRICE RANGE
$103 - $178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
staybridge suites wilmington - brandywine valley hotel glen mills, staybridge suites glen mills
LOCATION
United StatesPennsylvaniaGlen Mills
NUMBER OF ROOMS
110
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Frequently Asked Questions about Staybridge Suites Wilmington - Brandywine Valley
Which popular attractions are close to Staybridge Suites Wilmington - Brandywine Valley?
Nearby attractions include The Oasis Family Fun Center (0.3 miles) and Garnet Valley Gherkins Pickleball (0.7 miles).
What are some of the property amenities at Staybridge Suites Wilmington - Brandywine Valley?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Staybridge Suites Wilmington - Brandywine Valley?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Staybridge Suites Wilmington - Brandywine Valley?
Guests can enjoy free breakfast during their stay.
Is parking available at Staybridge Suites Wilmington - Brandywine Valley?
Yes, free parking is available to guests.
What are some restaurants close to Staybridge Suites Wilmington - Brandywine Valley?
Conveniently located restaurants include Ravanesi Pizzeria Napoletana, Terrain Garden Cafe, and Texas Roadhouse.
Are there opportunities to exercise at Staybridge Suites Wilmington - Brandywine Valley?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Staybridge Suites Wilmington - Brandywine Valley?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Staybridge Suites Wilmington - Brandywine Valley?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staybridge Suites Wilmington - Brandywine Valley offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Staybridge Suites Wilmington - Brandywine Valley?
The staff speaks multiple languages, including English and Spanish.