We had a great overnight stay at this property. Its in great condition, nice lobby, room and amenities were great too. We were in town for a wedding reception onsite at the property and the service was top notch, great food, and very well done. To top it off it has EV charging on site too! Definitely worth the trip and great staff!
Highly recommend this facility. FYI no teal breakfast weekdays and cooked to order weekends for a price. Very easy to arrange a group and staff were on top of things. Plenty of parking and there’s a hot tub available.
Stayed one night for a wedding w family and friends. It is a great venue for over night. The wedding was in another venue. Plenty of parking and rooms for our wedding party. Nice and modern. I will try Hilton gardens again!
Clean room, comfortable bed. No Vent Fan in the Bathroom so the mirror gets fogged up. Important... found only one USB charger (on the back side of the TV) No pens or pencils in the room Plus nothing to write on. Breakfast was $15 NOT Complimentary. Coffee was weak.
Horrible experience and terrible service.did not have the services that were advertised. Heater made loud noise in room. Restaurant and bar closed. Dirty and staff that did not have any regard for personal hygiene.
The only reason I didn’t give it a 1 is because the room itself was clean and comfortable. Everything else about this one night stay was a disaster. I booked this room as part of a block for my friends wedding. It was booked for the babysitters taking care of my and the brides babies. I was asked to send in a credit card verification form since someone other than myself would be checking in. I sent in the form and received a verification that it had been received. I was then charged $600 for the send away brunch that was suppose to be put in the brides credit card. I was never informed that this happened. I only noticed by looking at my credit card statement. Two days before the wedding I called to double check that everything would be good to go for the babysitters to check in. I spoke with Tina, and was told that there was no credit card authorization on file. That it may be in another office but it would be “easier” if I just sent it in again. She said she would send me another form but she never did. After resending the form, I emailed the person in charge of room blocks. She told me that the form was received and that the babysitters wouldn’t have any issues checking in. Well the babysitters were met by Tina that night and were told there was no reservation made for them, even though I had provided them with a confirmation number. They were finally able to get a room but only after having to give push back….we also had an issue with our own room. The bride had booked the room for my fiancé and I. During the same call that I made To verify that everyone would be ok to check in, Tina made it sound like it was an easy fix to just change the name of the reservation from the brides name to my fiancé’s name since he would be the one checking in. Why didn’t she offer this for the babysitters? When he showed up to check in, she told him there was no reservation for him, for me or for the bride. He had to make a new reservation and then ended up missing the shuttle to the wedding…when we told Tina of all the mistakes made in the morning, she stated that she didn’t remember doing any of that and offered no apologies. This is just added onto a long line of complaints from the bride and groom. Worst service I’ve ever encountered.…
My wife and I recently booked this hotel for our wedding weekend, including a block of rooms for our guests. Out of all of the details involved with planning a wedding, this hotel quickly became our biggest headache. Multiple "missing" room reservations, miserable front desk employees, and just O.K. rooms, made this one of the few negatives of our wedding weekend. We even booked a $1,000 farewell brunch on Sunday, BUT still did not qualify for a bride/groom room discount because we only booked 13 rooms from our block; short of the minimum. I would like to give a very positive review to Leon who managed (single-handedly) our Sunday farewell brunch. He was one of the few happy, and friendly members of the hotel staff we ever saw. Leon did an awesome job taking care of us on Sunday morning. Thanks, Leon! I honestly don't want to waste any more of my time commenting on how poor the service and professionalism is/was at this location, so I will leave it at this; look elsewhere. There are plenty of much nicer places to stay (especially for special events) in this area.…
Welcoming, clean, quiet. Everything you’d need or want in your room. Central to lots of shopping, touring, eating and fun activities. Bed and linens SO comfortable. Can work out, rest, get down to business. Don’t forget your swim suit!
The only staff member that was nice and professional was the African American young lady that checked me in. The bed was so hard and unclean, the bathroom tube kept clogging up. While at the hotel the next morning the lady at the front desk was very rude, she was on her phone the whole time, she barely had time for myself or anyone else that walked up to the front desk. The staff that was suppose to be working at the party was very unprofessional, the woman passing out the horderves was passing it out to just anyone that was at the bar, she never walked into the party to pass out the food. she only walked around 4 times, 2 with each tray. The man working the carving station was not there for basically the whole party. There was a guy walking around the party the whole night and making the guest feel very uncomfortable. When I first came down before the party started I asked the bar tender where was the second bar tender he said oh she will be out once I start to get busy she has stuff to do. I walked back out serval times and it was still just him working. Finally close to the end of the party the event planner was behind the bar helping him. The same event planner came to the dj and pulled out a contract and told him that there was no fog machine allowed. She should of came to Collette or one of her three children to discuss this with them not the DJ. very unprofessional. The lady who was passing out the horderves was cleaning off the tables and not asking the guess were they finish and throwing away there food and drinks from the bar that they paid for. A guest mentioned to her that a bug crawled on the table and her response was well one of you must have brought it. That was not ok nor was it professional. The same guy that circled the party was very rude and disrespectful to the DJ and Collette and her son. …
I’m always satisfied with Hilton. The rooms are clean, the staff is pleasant. We were attending AAU Basketball tournaments and there were plenty of other hotels. If Hilton has a product where I’m going they are always my first choice.