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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Exton / West Chester
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 10 hotels in Exton
Location
4.6
Cleanliness
4.7
Service
4.5
Value
4.4
GreenLeaders Silver level
With a premier location off the Pennsylvania Turnpike (I-76) and directly across from the Eagleview Corporate Center, the inviting Hilton Garden Inn Exton/West Chester hotel is an ideal base for business and leisure guests in the beautiful Brandywine Valley area. Major companies, including West Pharmaceuticals, Shire Pharmaceuticals, Bentley Systems and DSM, are all easily reached from our modern Exton, PA hotel. Enjoy proximity to sports venues including United Sports Training Center in Downingtown and Iceline in West Chester. The hotel is a great location to host out of town wedding guests with ample space for guests to congregate in our lobby, bar and outdoor patio areas. Feel at home in a spacious guest room or suite equipped with a microwave, mini-refrigerator and MP3 alarm clock/radio. Watch movies on the HDTV and check emails at the desk area with complimentary WiFi. Take advantage of the complimentary 24-hour business center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Electric vehicle charging station
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
ATM on site
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English
Location
Full view
Contact
720 Eagleview Boulevard East, Exton, PA 19341-1123
Getting there
Rental CarsSee all Exton rental cars
595Reviews4Q+A40Room tips
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We had a great overnight stay at this property. Its in great condition, nice lobby, room and amenities were great too. We were in town for a wedding reception onsite at the property and the service was top notch, great food, and very well done. To top it off it has EV charging on site too! Definitely worth the trip and great staff!
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Date of stay: June 2022
Rooms
Cleanliness
Service
Helpful
Hotel's Favorite
Highly recommend this facility. FYI no teal breakfast weekdays and cooked to order weekends for a price. Very easy to arrange a group and staff were on top of things. Plenty of parking and there’s a hot tub available.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2021
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Helpful
Response from David Hirsch, General Manager at Hilton Garden Inn Exton / West Chester
Responded Oct 28, 2021
Thanks very much missionbox for both the 5 star rating and for providing some important and straightforward comments and tips. We appreciate your business and hope you'll continue to have some great travel experiences.
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Stayed one night for a wedding w family and friends. It is a great venue for over night. The wedding was in another venue. Plenty of parking and rooms for our wedding party. Nice and modern. I will try Hilton gardens again!
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Review collected in partnership with Hilton Garden Inn
Date of stay: June 2022
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Location
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Helpful
Response from David Hirsch, General Manager at Hilton Garden Inn Exton / West Chester
Responded 1 week ago
Thank you so much Janeped for staying with us over the recent wedding weekend. We love hosting wedding groups as they help make such as festive and happy environment in the hotel. Best wishes to the bride and groom and it's great to know that we've earned your future loyalty. All the best.
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Clean room, comfortable bed. No Vent Fan in the Bathroom so the mirror gets fogged up. Important... found only one USB charger (on the back side of the TV) No pens or pencils in the room Plus nothing to write on. Breakfast was $15 NOT Complimentary. Coffee was weak.
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Date of stay: February 2022
Rooms
Location
Service
Room Tip: BYO USB Chargers for Phones, Tablets and Hearing Aids.
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Helpful
Response from David Hirsch, General Manager at Hilton Garden Inn Exton / West Chester
Responded Feb 28, 2022
Thank you SeaDog64 for staying with us and as always, for the feedback on your stay, particularly that the important essentials of a clean room and a comfortable bed were on the mark. Currently, it is true that while the guestroom has numerous outlets, we do not yet have dedicated USB ports, but that is obviously only a matter of time before we upgrade the guestroom with this feature. During the Covid-19 era, Hilton in order to minimize guest touch points, removed the pens and paper from the rooms. It is our hope that this standard offering will return in the near future. Lastly, you are 100% accurate in that since all Hilton Garden Inn hotels have a restaurant on-site, breakifast is not free. However, compared to the pre-frozen and pre-packaged breakfast offerings given out on a complimentary basis, our restaurant features eggs produced in Lancaster County, PA. Bacon and Sausage are produced in nearby Hatfield, PA, and the mushrooms served on our made to order omelletes are produced in Kennett Square, PA. Whenever possible, we integrate key local ingredients to our menus. Thank you again!
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Horrible experience and terrible service.did not have the services that were advertised. Heater made loud noise in room. Restaurant and bar closed. Dirty and staff that did not have any regard for personal hygiene.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2021
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Location
Cleanliness
Service
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Helpful
Response from David Hirsch, General Manager at Hilton Garden Inn Exton / West Chester
Responded Jan 20, 2022
For the benefit of all TripAdvisor travelers and this first time reviewer, we highly encourage any guest to engage directly with the management of the hotel while the guest is still at the hotel versus writing a review afterwards. We want to provide a great experience to our guests and try to correct any issues while the guest is still with us. This reviewer appeared to have stayed around Christmas for example, and both our bar and restaurant were closed on Christmas Day. Otherwise as of the date of this response, our restaurant and bar are available to hotel guests 7 days a week. It is also difficult at best to know the specifics of the personal hygiene comments as we've never gotten a comment of this nature before. We encourage this reviewer to contact the hotel directly and we will always treat our guests respectfully and fairly. Thank you.
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The only reason I didn’t give it a 1 is because the room itself was clean and comfortable. Everything else about this one night stay was a disaster. I booked this room as part of a block for my friends wedding. It was booked for the babysitters taking care of my and the brides babies. I was asked to send in a credit card verification form since someone other than myself would be checking in. I sent in the form and received a verification that it had been received. I was then charged $600 for the send away brunch that was suppose to be put in the brides credit card. I was never informed that this happened. I only noticed by looking at my credit card statement. Two days before the wedding I called to double check that everything would be good to go for the babysitters to check in. I spoke with Tina, and was told that there was no credit card authorization on file. That it may be in another office but it would be “easier” if I just sent it in again. She said she would send me another form but she never did. After resending the form, I emailed the person in charge of room blocks. She told me that the form was received and that the babysitters wouldn’t have any issues checking in. Well the babysitters were met by Tina that night and were told there was no reservation made for them, even though I had provided them with a confirmation number. They were finally able to get a room but only after having to give push back….we also had an issue with our own room. The bride had booked the room for my fiancé and I. During the same call that I made To verify that everyone would be ok to check in, Tina made it sound like it was an easy fix to just change the name of the reservation from the brides name to my fiancé’s name since he would be the one checking in. Why didn’t she offer this for the babysitters? When he showed up to check in, she told him there was no reservation for him, for me or for the bride. He had to make a new reservation and then ended up missing the shuttle to the wedding…when we told Tina of all the mistakes made in the morning, she stated that she didn’t remember doing any of that and offered no apologies. This is just added onto a long line of complaints from the bride and groom. Worst service I’ve ever encountered.…
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Date of stay: November 2021Trip type: Traveled with friends
1 Helpful vote
Helpful
Response from David Hirsch, General Manager at Hilton Garden Inn Exton / West Chester
Responded Jan 20, 2022
First, welcome to the TripAdvisor community as a first time reviewer. We regret that your first ever review was a negative one and apologize for what appears to be a lot of confusion and disappointment. Our staff very much cares about our guests and want to do the right things for them. Therefore, rather than engage in a public back and forth about differing accounts, we will promise to always strive to provide consistently great service, particularly to our wedding groups. We take all feedback very seriously and will look for every single opportunity to better ourselves. We are not perfect and our staff really does care. Thank you.
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My wife and I recently booked this hotel for our wedding weekend, including a block of rooms for our guests. Out of all of the details involved with planning a wedding, this hotel quickly became our biggest headache. Multiple "missing" room reservations, miserable front desk employees, and just O.K. rooms, made this one of the few negatives of our wedding weekend. We even booked a $1,000 farewell brunch on Sunday, BUT still did not qualify for a bride/groom room discount because we only booked 13 rooms from our block; short of the minimum. I would like to give a very positive review to Leon who managed (single-handedly) our Sunday farewell brunch. He was one of the few happy, and friendly members of the hotel staff we ever saw. Leon did an awesome job taking care of us on Sunday morning. Thanks, Leon! I honestly don't want to waste any more of my time commenting on how poor the service and professionalism is/was at this location, so I will leave it at this; look elsewhere. There are plenty of much nicer places to stay (especially for special events) in this area.…
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Date of stay: November 2021
Rooms
Location
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Helpful
Response from David Hirsch, General Manager at Hilton Garden Inn Exton / West Chester
Responded Jan 20, 2022
Congratulations on your new life together as a couple. As a first time reviewer on TripAdvisor, we very much respect your opinions. We wish you many years of happiness, health, and prosperity together.
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Welcoming, clean, quiet. Everything you’d need or want in your room. Central to lots of shopping, touring, eating and fun activities. Bed and linens SO comfortable. Can work out, rest, get down to business. Don’t forget your swim suit!
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
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Helpful
Response from David Hirsch, General Manager at Hilton Garden Inn Exton / West Chester
Responded Jan 27, 2022
Thank you so much seckinger504 for staying with us and for the wonderful and helpful comments you made. And welcome to the TripAdvisor community! We hope you'll have the opportunity to visit our area again and our staff will continue to work hard to earn your business. All the best.
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The only staff member that was nice and professional was the African American young lady that checked me in. The bed was so hard and unclean, the bathroom tube kept clogging up. While at the hotel the next morning the lady at the front desk was very rude, she was on her phone the whole time, she barely had time for myself or anyone else that walked up to the front desk. The staff that was suppose to be working at the party was very unprofessional, the woman passing out the horderves was passing it out to just anyone that was at the bar, she never walked into the party to pass out the food. she only walked around 4 times, 2 with each tray. The man working the carving station was not there for basically the whole party. There was a guy walking around the party the whole night and making the guest feel very uncomfortable. When I first came down before the party started I asked the bar tender where was the second bar tender he said oh she will be out once I start to get busy she has stuff to do. I walked back out serval times and it was still just him working. Finally close to the end of the party the event planner was behind the bar helping him. The same event planner came to the dj and pulled out a contract and told him that there was no fog machine allowed. She should of came to Collette or one of her three children to discuss this with them not the DJ. very unprofessional. The lady who was passing out the horderves was cleaning off the tables and not asking the guess were they finish and throwing away there food and drinks from the bar that they paid for. A guest mentioned to her that a bug crawled on the table and her response was well one of you must have brought it. That was not ok nor was it professional. The same guy that circled the party was very rude and disrespectful to the DJ and Collette and her son. …
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from David Hirsch, General Manager at Hilton Garden Inn Exton / West Chester
Responded Nov 5, 2021
For the benefit of all TripAdvisor travelers, this first time reviewer is recounting issues that were addressed and resolved amicably in an in-person meeting between the the hotel's management team and a family having an event recently. We can only assume that this review was created prior to the meeting. While we respectfully disagree with some aspects of what was recounted, we always will deal with all guests with respect and dignity in person and fully acknowledge that we have never been, nor will ever be perfect, and we strive every day to be the best at our profession. We hope all TripAdvisor travelers take a multitude of reviews into consideration when making their traveling decisions, particularly those from frequent travelers and contributors of the TripAdvisor community.
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I’m always satisfied with Hilton. The rooms are clean, the staff is pleasant. We were attending AAU Basketball tournaments and there were plenty of other hotels. If Hilton has a product where I’m going they are always my first choice.
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from David Hirsch, General Manager at Hilton Garden Inn Exton / West Chester
Responded Oct 28, 2021
First, thank you! Second, we hope it was a fun and exciting basketball tournament. A lot of parents like you go on the road like this in support of their children's sports aspirations and you end up knowing your way around hotels after a while. It means that much more to get such great compliments about our hotel and staff. Thanks again and best wishes for making more memories with your children.
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PRICE RANGE
$154 - $208 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaExton
NUMBER OF ROOMS
135
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Exton / West Chester
Which popular attractions are close to Hilton Garden Inn Exton / West Chester?
Nearby attractions include The Struble Trail (3.8 miles), Marsh Creek State Park (2.3 miles), and Ron's Original Bar & Grille (1.4 miles).
What are some of the property amenities at Hilton Garden Inn Exton / West Chester?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Exton / West Chester?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Exton / West Chester?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Exton / West Chester?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Exton / West Chester?
Conveniently located restaurants include Chester Springs Creamery at Milky Way Farms, Pomodoro Pizza & Italian Restuarant, and Station Taproom.
Are there opportunities to exercise at Hilton Garden Inn Exton / West Chester?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Hilton Garden Inn Exton / West Chester have an airport shuttle?
Yes, Hilton Garden Inn Exton / West Chester offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Exton / West Chester?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Exton / West Chester offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Exton / West Chester?
Many travelers enjoy visiting The Mill at Anselma (2.0 miles).