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The Avalon Hotel and Conference Center

Booking.com$68*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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The Avalon Hotel and Conference Center
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411 Reviews from our TripAdvisor Community

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There are newer reviews for The Avalon Hotel and Conference Center
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Showing 411: English reviews
Erie, Pennsylvania
Reviewed September 27, 2014

I attended a family wedding reception here at the Avalon in the last couple weeks. I had only been to the Avalon a couple times before and I remember the place being a dump back then. So I decided to attend this reception with an open mind. Note: this review is of the banquet not of the rooms, I did...

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Helpful?
Thank Erie_PA_1994
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for taking the time to express your thoughts. We apologize if our banquet facility did not meet your standards. Our dance floor is connected with screws and we were unaware that it came apart, everyone must have been dancing and having a good time! Our bar packages include several different options and at times there are items that...

Reviewed September 15, 2014

I don't think I have ever stayed in a hotel this bad! I was almost denied a room b/c they were overbooked. NOT my fault....I had a paid reservation. My room smelled like cigarettes. There were stains on the walls from heaven knows what. I barely had lukewarm water for a shower. The coffee pot in the room was disgustingly...

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Helpful?
2Thank SloopyGurl
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for taking the time to express your thoughts and we apologize for the noise that was going on in the ballrooms, we did have two wedding receptions. I hope that you stayed in one of our renovated guest rooms. AT time our online agents overbook the hotel when we are sold out which is of course not your...

Randolph, Massachusetts
Reviewed September 14, 2014

But i am not sure how. checkin was the only good part. When we went up to the room, bed unmade. not other rooms available. called down, desk said they would take care of it. Upon arriving back at room about 10PM, fresh linen laying on dresser, WE HAD TO MAKE OUR OWN BED. Wife noticed we were out of...

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Helpful?
2Thank tim b
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank your for taking the time to express your thoughts. You should never of had to make your own bed. This is something that our housekeeping staff should have completed as part of their daily responsibilities. We would have been more than willing to offer you an upgraded room or had our housekeeping staff complete the proper cleaning of your...

New York City, New York
Reviewed September 7, 2014

I have a paid reservation and when I arrived, they said they have no room and was overbooked. the african guy at the reception was rude and even said that they have the right to deny me even if I had a paid reservation! Unbelievable! The tub is clogged and gets flooded while you shower. light in room is busted....

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Helpful?
2Thank Ignacio L
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for taking the time to express your thoughts. I am very sorry that your stay with us was not to your satisfaction. At times our on line agents overbook us which is beyond our control, but unfortunate that you had to experience this. All rooms are complete and cleaned at the time of check-in. If we have guests...

Pittsburgh, PA
Reviewed September 6, 2014

After several previous visits to Erie and bypassing this hotel as a result of the reviews, after some more recent mixed reviews (with some positive instead of all negative) as well as an option of a superior (i.e. more renovated) room, wanting to stay downtown, I took a chance on it last year and had a reasonably good experience so...

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Helpful?
Thank Bill L
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

First and foremost, we would like to thank you for your continued support of the Avalon. As renovations have been started we have not fully completed them and have hopes to do so in the future. We must have been thinking the same thing, as we have just been discussing to change the floors in the elevators. It is true...

Columbus, Ohio, United States
Reviewed September 5, 2014

I would not rent a room from this hotel if you paid me. We had reservations for 8/9 and 8/10/14. When we got there, our reservation had been lost. They were fully booked until I got louder at the front desk. They gave us a "Deluxe Room." When we got to the room, there was fecal matter in the toilet,...

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Helpful?
1Thank Nancy F
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Hello Nancy, We apologize for you discomfort during your stay with us. Our housekeeping staff really have fell short this time and we will be looking into this internally. Please contact us directly so we can discuss this matter further 459-2220 Ext 100

Reviewed September 2, 2014

I am staying at their handicapped room for 2 months now, and really liked it. The second floor is so quiet, and the room has a balcony.They come to clean the room once every week. Also the staff are nice and helpful .. Norma, Mansi, Kathy .. everyone Would recommend it for the students who are looking for an acceptable...

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Helpful?
Thank Hiba Q
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for your kind words Hiba! It is nice to hear that you are enjoying your stay with us while attending Gannon. The second floor is usually quiet and we hope you are taking advantage of our complimentary laundry services too. If you ever need assistance please do not hesitate to contact us at any time.!

Reviewed August 31, 2014

This hotel has been filthy....The window in our room has green moss growing in the track....we opened the window and there is no screen...it also opens all the way. A child or adult could fall right out...we had to go to the front desk to get ice as not one ice machine on any floor works or is missing..the lobby,...

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Helpful?
2Thank missleggypeggy
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for your feedback Peggy, it seems as though we have had a large issue with the window that we are unaware of. This will be taken care of immediately as well as the open access of the window. We apologize for any inconvenience this may have caused you and will use your feedback as a tool to guide...

Reviewed August 31, 2014 via mobile

My family recently stayed one night at the Avalon over Labor Day weekend. I was late in booking a room & took a gamble on the Avalon. It didn't pay off. We were in one of the renovated rooms. Here are the highlights: 1. Out of practice snuggling? Two queen beds here = two full beds, so you're set! 2....

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Helpful?
3Thank Jenn H
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank your for taking the time to review the Avalon. I apologize that you did not get to park in our complimentary garage and hope that our front desk agents made you aware of our overflow lots. I will be sure to have our maintenance crew check the shower heads to ensure proper plumbing. Our lighting in the bathrooms are...

Toronto, Canada
Reviewed August 31, 2014 via mobile

Recently spent a few nights here and by the third night I contemplated sleeping in my car. This hotel is in desperate need of a full renovation from top to bottom. 1) Furniture is all battered and worn and dirty. 2) Bathroom filthy. Towels don't even dry your body. 3) The air conditioner technically works as it does turn on,...

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Helpful?
1Thank baseballguy83
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

It seems as if your stay was not as pleasant as expected. I want to thank you for addressing your concerns and I am glad that you moved into a superior guest room which have been renovated. Our standard rooms have not yet received renovations but we are anticipating in the future. The downtown location is great for night life...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
The Avalon Hotel is, without exception, a luxurious conference quality hotel. Located in the heart of downtown Erie, our exquisite ballrooms & smaller private rooms will accommodate 20 to 1000 for showers, concerts, receptions, conventions, meetings & much more! Whether you are looking for a modern traditional wedding, daily meetings with custom menus or overnight accommodations the Avalon is the place to be. ... more   less 

Additional Information about The Avalon Hotel and Conference Center

Address: 16 W 10th St, Erie, PA 16501-1402 (Formerly Hotel Pure Avalon)
Location: United States > Pennsylvania > Erie
Price Range: $72 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Avalon Hotel and Conference Center 2.5*
Number of rooms: 187
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Also Known As:
The Avalon Hotel Erie
Avalon Hotel Erie
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Questions & Answers

Here's what travelers have asked, with answers from The Avalon Hotel and Conference Center staff and other travelers.
3 questions
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Pittsburgh, Pennsylvania
over a year ago

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Questions? Get answers from The Avalon Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book somewhere else!”
Cruisingrace, Nov 3, 2016 | Read review
“I call hotel directly.”
KayD11662, Oct 1, 2016 | Read review
“Pay the additional small amount for the superior room”
  • Note the damaged wall on the right.
  • Some rough spots, but overall an okay bathroom
coasterlink, Sep 23, 2016 | Read review
“Ok for a cheap place to sleep but not worth the $95 it cost; should be more like $75.”
edied2013, Sep 4, 2016 | Read review
“AVOID this hotel”
marb_11, Jul 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$68* /night
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Expedia.com$73
Hotwire.com$73
Priceline$68
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*Disclaimer
Prices are for 1 room, 2 adults
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