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Hilton Garden Inn Erie

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#7 of 39 Hotels in Erie
Certificate of Excellence
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Hilton Garden Inn Erie
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637 Reviews from our TripAdvisor Community

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Showing 635: English reviews
Gilbertsville, Pennsylvania
Reviewed 4 days ago NEWvia mobile

My husband as well as my sister and her family visited Erie PA for my niece gymnastic competition. We stayed at the Hilton garden inn. The room was cold even with the heat set on 74. (Sister room was also cold ) The mattress was sunk in. There was hairs on the floor in the bathroom. Tub looked stained wasn't...

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Helpful?
1Thank 694janice
Jen F, Supervisor at Hilton Garden Inn Erie, responded to this review

We appreciate you taking the time to review the Hilton Garden Inn Erie. Even though this is a review we do not like to receive, we do appreciate hearing our guest's feedback. Your comments have been forwarded to the Housekeeping Manager so this may not happen again. Our staff takes pride in their work and strive for perfection each and...

Reviewed 5 days ago NEW

The hotel is right off I 90. Easy to get to. Room was Executive Junior and was as expected. Wish there was a door between the Bedroom and Sitting room and that the furniture was a little better. Love the Krueig Coffee Maker. Used the Pool and Hot Tub. They were small but worked very nice for our needs. Staff...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 938kennithd
Jen F, Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Erie. I am very pleased to hear you enjoyed your time with us and got to experience the great amenities our hotel offers. Our staff strives daily to provide the best customer service to our guests and it is nice to hear positive comments. We appreciate your kind...

Erie, Pennsylvania
Reviewed 5 days ago NEW

The electricity during this visit went out multiple times, leaving me in a cold room lacking any entertainment. The rooms cleanliness was subpar. The team did nothing to address the electrical issue nor did they take no proactive steps to make sure proper temperatures were kept.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank V6574CXmatthews
Jen F, Supervisor at Hilton Garden Inn Erie, responded to this review

We appreciate you taking the time to review your stay at the Hilton Garden Inn Erie. Let me start off by apologizing for the condition of your guest room. Our housekeeping staff works very hard to provide clean, comfortable rooms for our valued guests. Your comments have been noted to the Housekeeping Manager. The Erie area experienced extremely strong winds...

Reviewed 5 days ago NEW

Stayed here for two nights during the BK Classic. Great first impression when you walk in the lobby as it is large and nicely furnished. FRESH BAKED COOKIES every afternoon are deelish. Nice touch with the complimentary water, coffee, etc. The rooms are nice and the beds very comfy. I highly recommend this hotel!

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Helpful?
Thank Rick B
Jen F, Supervisor at Hilton Garden Inn Erie, responded to this review

We appreciate you taking the time to provide a review of your stay at the Hilton Garden Inn Erie. We are very happy to hear that you enjoyed your time with us; our staff works very hard to ensure our guest's are comfortable. We hope you also enjoyed your time in the great city of Erie for the BK Classic....

Reviewed 1 week ago

I am a Hilton Honors Diamond member. I was charged 2x. Once, when I booked the reservation on 12/28/16; and then again upon checkout on 1/2/17 which posted to my credit card on 1/3/17. I have called the diamond desk twice and Hilton Advance Purchase once and I have not received an appropriate level of support. I was told that...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank mjs325xi
Jen F, Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review the Hilton Garden Inn Erie and I apologize that you incurred issues during your stay. Hilton Advance Purchase information is sent to the hotel weekly. Your payment information had not yet been sent to us when you arrived, that is why payment was requested at check in. As you are aware, I...

Erie, Pennsylvania
Reviewed 2 weeks ago

Room was clean and comfortable. Dinner package was well worth it at Safari Grille. Staff goes above and beyond to make sure your stay is perfect for you. Attractive lobby, restaurant and rooms. Indoor pool and hot tub as well aroommputer and exercise room.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank kristen2017
Jen F, Supervisor at Hilton Garden Inn Erie, responded to this review

Wow! Thank you so much for the great review. The staff at the Hilton Garden Inn Erie truly appreciates your comments as we strive to go above and beyond each and everyday for our valued guests. We guarantee your satisfaction. We hope you come back to visit us again soon and thank you again for your review.

New Castle, Pennsylvania
Reviewed 2 weeks ago

Stayed here for New Years Eve with the kids for Splash Lagoon. I was a little hesitant that the hotel was not 'connected' to Splash Lagoon - it was not a problem at all. The shuttle service is awesome. The front desk team was excellent, friendly, and helpful. Room was well appointed, very comfortable, and super clean. With this hotel...

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Helpful?
Thank Adam B
Jen F, Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review your stay at the Hilton Garden Inn Erie. We appreciate you choosing to stay with us while visiting Splash Lagoon. Our shuttle service is very prompt and always eager to transport our Splash guests. We are very happy to hear you experience exceptional service and clean, comfortable rooms. That is our #1...

Syracuse, New York
Reviewed 2 weeks ago

Great hotel! Staff, room, facility, breakfast - all great! Easy check in. Room was clean and updated and very comfortable. Appreciated the kureig in the room - bed was a sleep number bed and very comfortable

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jbt1957
Jen F, Supervisor at Hilton Garden Inn Erie, responded to this review

What a great review! Thank you so much for your review of your stay at the Hilton Garden Inn Erie. Our staff works hard everyday to provide clean, comfortable rooms for our guest. We love hearing that our hard work is paying off. Please come back to visit us again soon and Happy New Year!

Buffalo, New York
Reviewed 2 weeks ago

Stayed here instead of the hotel connected to Splash Lagoon. Didn't want all the kid-chaos at the hotel. The Hilton is very nice. Rooms are clean and updated. The pool is small, but clean and the kids enjoyed it. Only 2 minor issues...and I mean, minor. The vending machines were all sold out on several floors. However, the front desk...

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Helpful?
Thank LittleJeffyD
Jen F, Supervisor at Hilton Garden Inn Erie, responded to this review

Thank you for taking the time to review your stay at Hilton Garden Inn Erie. We appreciate your kind comments and are pleased you enjoyed your time with us. The vending machines have recently been stocked up; we apologize for the inconvenience. Thank you again for your review and have a Happy New Year!

Brockport, New York
Reviewed 3 weeks ago

Large comfortable room - could stay a week there. Quiet. Possible to make it dark. Friendly people. Breakfast was good - cost $12 / per person - buffet plus eggs-to-order. Lots of plugs for electronics. Electric car charging stations.

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Helpful?
Thank David N
Jen F, Supervisor at Hilton Garden Inn Erie, responded to this review

We appreciate you taking the time to review the Hilton Garden Inn Erie. Our staff works very hard to provide the best for our valued guests and we always love hearing from our guests that our hard work has paid off. Please come back to visit us again soon and thank you again for the review.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
The Hilton Garden Inn Erie hotel is located nine miles away from the Erie International Airport in the heart of the Peace Street Business District - with downtown Erie and the waterfront Bayfront District only ten minutes away. You'll also find that we're near the Splash Lagoon Indoor Water Park, Waldameer Water World, the Erie Zoo, Presque Isle State Park, and the Presque Isle Downs & Casino. Guests who stay at our hotel enjoy our free WiFi, on-site lounge/restaurant, fitness center, indoor pool with hot tub, room service, flat-screen HDTVs with premium cable, in-room microwaves and refrigerators, as well as our 24-hour business center and on-site convenient store. Upgrade to a suite with separate sitting area and large whirlpool tub. We're also adjacent to the Ambassador Banquet and Conference Center featuring 21,000 sq. ft. of event space. ... more   less 

Additional Information about Hilton Garden Inn Erie

Address: 2225 Downs Drive, Erie, PA 16509
Location: United States > Pennsylvania > Erie
Price Range: $87 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Erie 3*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hilton Hotels Direct, Priceline, Hotels.com, Travelocity and HotelsforEveryone so you can book your Hilton Garden Inn Erie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Erie Hotel Erie
Hotel Style:
#4 Business Hotel in Erie
#5 Family Hotel in Erie
#7 Romantic Hotel in Erie
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Erie staff and other travelers.
10 questions
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Questions? Get answers from Hilton Garden Inn Erie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid the first floor- you will be near the pool and a loud hallway.”
 of 5 bubbles BrianO271, Nov 30, 2016 | Read review
“Low Floor facing lake....quieter”
 of 5 bubbles davidhF9671IR, Nov 5, 2016 | Read review
“ask about an upgrade!! :)”
 of 5 bubbles michmoo, Sep 30, 2016 | Read review
“Stay away from noisy elevators.”
 of 5 bubbles 815jh, Aug 18, 2016 | Read review
“High Floor”
 of 5 bubbles BrianO271, Aug 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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