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This hotel occupies a charming location and exploits its grand past as well as its current surroundings. But in fact the place is worn-out, understaffed, and has extreme mismanagement issues. The walls are paper-thin and things seem cheaply constructed. Years ago it converted into failed condos. Then it returned to functioning primarily as a hotel. It’s also frequently host to large loud gatherings and local events. Reading about the history of the Grand Eastonian gives you a sense of missed opportunity, flooding and decades of mismanagement. Sadly, a closer look at the workmanship reveals a physical embarrassment to the industry. The breakfast room is drab and windowless, the elevator is old and slow and lots of other things are just plain confusing. These tourist reviews of the hotel published here offer a very limited scope because the town of Easton itself has a lot to offer. In particular the art community is vibrant, active and compelling. At the Grand Eastonian I have seen happy people in the hallways; not so much about the hotel as about the bars, booze and other things :) The hotel has a bizarre heating and cooling system with noise levels that are off the charts. In the room it often sounds industrial - like maybe you’re at an airport or something? With the exception of a couple of professional and seemingly heroic woman most of the hotel staff appear to be miserable working here. The people in authority that I spoke to act beleaguered, uncaring, and unprofessional. Several representatives seem ignorant about the basics of the hospitality industry. This poorly run hotel should be avoided. Stay somewhere else. If you are a professional business traveler or a self-respecting tourist another choice is the Homewood Suites in Center Valley. You can also enjoy the lovely offerings of nearby Bethlehem and Allentown that way. Here’s a FREE gem: when you’re in Easton be sure to go to the amazing sculpture of local resident Larry Holmes. It’s along the river behind the hotel. This American athlete and icon, along with his family, continue to inspire travelers like myself. The statue itself by artist Brian Hamlin is worth a visit to the hometown of the world renowned “Easton Assassin.” To stand next to this local legend’s singular left jab immortalized in bronze is a powerful experience. The hotel overlooks Larry Holmes Plaza; online you can watch a beautiful film called Sweat Effect about this great Eastonian civic leader and his gracious wife. They share the story of their fiercest opponent yet, diabetes. In true knockout fashion the two of them work together to get the disease under control. A team of diverse medical professionals at a local hospital saved this American hero’s life. Thank you! If you’re lucky enough to catch Larry Holmes’ nephew performing live on guitar and vocals then a stay in Easton, Pennsylvania can seem beautiful and almost perfect. Easton has treasures and musical artist Pentley Holmes is definitely one. And so is an extraordinary yoga studio called Lift, also adjacent to this hotel. Too bad the Grand Eastonian management does not deliver professionalism or hospitality from the top down. Rather it’s left to the few shining and seemingly invalidated staff who work with them. From my experience it was the natural gifts of a few —gifts such as grace, professionalism and hospitality — as well as their visible commitment to their jobs that carried the burdens of the place for me. I really appreciated them during my extended stay in downtown Easton. If by fate they should be the ones to assume the vacant management positions then I would gladly give them my business - without hesitation!…
As noted, this is a great location for everything downtown Easton has to offer. Pleasant helpful reception staff, smallish room with strange industrial concrete ceiling, good large bathroom, individual heater/air conditioner, nice hardwood floors and spacious closet. Rather basic continental breakfast included but there is a small cafe on the ground floor of the hotel that offers a better option. Would stay here again if visiting Lafayette College or enjoying the Lehigh Valley area. Good value and it's definitely not a chain!
I’ve stayed at this hotel plenty of times and just this past weekend for the polar express train ride which was GREAT. My family and I love everything about this this hotel. From the location (everything is in a 2-block radius) to the vintage charm and even the amazing staff. One staff member in particular always seems to make our trip so wonderful is Mary Ann. Every time I stay there, she is always smiling and welcoming. She is very knowledgeable with the area and always seem to go above and beyond. I saw her from when I checked in to when I checked out and not once was, she not smiling. I’ve traveled the world and stayed at hundreds of hotels and I never experienced such a warm person. Whenever I visit Easton I will be staying at The Grand Eastonian and I hope that Mary Ann is working.…
You can't beat the location. Walking distance from many activities as well as restaurants and bars. Rooms were large enough for a weekend stay, Hotel had told me rooms were very small. The unfinished ceiling in room was a bit too industrial for my taste. Staff was attentive and helpful.
I will start this review with I would stay there again. Mainly for fabulous location. I think my stay would have been better if their website was clearer. For example is says restaurant on site. To me that means breakfast lunch and dinner. Or at least lunch and dinner. Well it’s not. It’s a cafe that rents space there. It’s only open to 5pm. The website states limited hour room service but nothing about such limited hours and restaurant. Also it is LOUD! There is supposedly quiet hours between 11-8. Not when we were there. There was a party in the lobby that went on well past midnight. Which is fine if our room wasn’t so close we could make out every conversation practically and sing along to the music. Also they are in the middle of a renovation, also not on their website. We rented a king size room with a jetted tub. We got one of the new rooms which was beautiful but does not at all reflect the charm of the beautiful old building. It’s modern and cold (not temperature wise) and only a shower no jetted tub. The staff is super nice!!!! Everyone went out of their way to be friendly. They are also in a prime location. You can walk to anything you want in the whole downtown. We had show tickets and it was an easy walk to the theatre. The workout room was ok. The pool looked very nice but it’s all glass facing a parking lot so anyone can watch you so I didn’t feel comfortable going in. …