It is Aug 3, 6:37pm. We called to make a reservation for a room. We called three times and let it ring until the phone hung up. At the fourth time, someone at the front desk finally answered. I mentioned that we have called three times and the phone kept ringing and then disconnected me. The respond from the person at the front desk was "we never pick up the phone" and chuckled. If this is the normal customer service that we can expect at Mendenhall Inn, I (and other family members) who had made reservations decided to cancel and go to a nearby hotel instead.
What a wonderful place to stay, it's off the beaten path and yet so close to Longwood Gardens. The staff were really friendly and the room was incredibly clean. The restaurant on property was amazingly delicious. Breakfast in the hotel was very good also.
We stayed here only one night but it was clean and updated and the location was great for visiting Longwood Gardens and Winterthur. We didn't take advantage of it, but they offered a free breakfast. The room was clean and bright and the bathroom was nice and updated. For us, the mattress was too firm, but we find that to be the case in most hotels. Wish there was a way to request some sort of extra mattress topper for those who prefer a softer bed but other than that, this place is simply lovely. If it was offered, even at an extra cost, I'd pay it. My back was killing me after only a few hours and I ended up sleeping in the chair with a footstool but at least that was an option. Also, I'm not sure what it is about today's hotels that they have pillows that are barely filled and are not comfortable. In that regard, this hotel is no different. We brought our own pillows so it really helped. We were glad to find this hotel and would probably return.…
The service was excellent with friendly staff. The property is beautifully well lit at night with outside seating to enjoy your cocktail. This place is beautiful, and we will return when in the area. We came for a visit to Longwood Gardens, and were pleased that this hotel was only two miles from there.
Excellent place to stay if you are visiting Longwood Gardens. Clean and comfortable, and in a very quiet and convenient location. It's only about a 6-minute drive (less than 3 miles) from Longwood. Has a nice lounge area on the second floor above the lobby. The breakfast spread is reasonably good. We've stayed here at least three times and have never been disappointed. No complaints.
Room was a bit worn out but very clean. Sheets and towels were fairly new. There was plenty of water pressure in the shower. Everything worked fine and it even has a Keurig in the lobby and in the room. We brought our own favorite pods. Breakfast could have been a lot better. Eggs were watery and seemed like powered eggs. There was no bacon and the hashbrowns were not cooked long enough and were very greasy. All the other foods and drinks were good.
We highly recommend the Inn At Mendenhall. The location is very convenient and the room was very clean and private. There is very nice attention to detail. We enjoyed the breakfast selections and the service was fantastic. There is also a very nice seating area outside.
I picked this hotel at 5 am after a sleepless night at a fancy hotel in Cooperstown. I needed a place for the two nights we weren't going to stay in that place. We were headed to Pennsylvania anyway and decided to go early. The Inn at Mendenhall was our reward. The place was clean and comfortable. The bedding and towels were generous. They had really nice soap. The breakfast is lovely and served with real cutlery and plates. Best of all, the staff were warm, helpful, and courteous. They seemed genuinely glad we were there.
My husband and I stayed here after our visit to Longwood Gardens. The hotel is very clean and welcoming and the front desk staff were very professional. When we got to our room at about 4p, the thermostat was at 76. It was a very warm day (95 degrees). He turned it down and we went to dinner. We got back to the room around 8:30p and it was still 76. He called the front desk. A woman named Tina came up to the room and checked it out. After about a half hour it didn’t move; she called back and checked on us. He told her it was the same. She informed us the hotel was full, but she would do her best to get in contact with the maintenance person. About an hour later she came up to the room and told us there was a room down the hall that was booked but the reservation never arrived. She moved us to that room, which was much more comfortable. Her consideration was most appreciated. Most people don’t put that much concern into a guest’s stay. I would recommend this hotel for a variety of reasons but the consideration was most appreciated.…
We decided to stay here on the way to Philadelphia. It was a great choice for many reasons. The hotel is conveniently located to the various Revolutionary War battlefields as well as the Wyeth museum (which we were too late to visit). Our room had an outside door to the parking lot, which was great, and yet still was quiet at night. There was a wedding party at the hotel, but it didn't affect us at all. It seems like a good place to have that type of event. The bar/restaurant looked good, but I had made a dinner reservation at the Gables. The breakfast was the same kind of thing you'd find at a Hilton property. Powdered eggs, sausages, bacon, toast, bagels, cereal, yogurt, fruit, tea, coffee, and bad juice. The only thing I liked was the tea and make your own waffle! I've come to not expect much from these free breakfasts. The room had all the things one needs in a hotel room. Definitely recommend.…