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Holiday Inn Bensalem - Philadelphia Area

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Holiday Inn Bensalem - Philadelphia Area
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92 Reviews from our TripAdvisor Community

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Showing 91: English reviews
Suffolk, Virginia
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Very nice and stylish Holiday Inn right next to the PARX casino and a few minutes from Sesame Place. Very convenient to the interstate and shopping and restaurants all around. Great A/C and comfortable beds!. Front desk staff is very nice. Will stay here next time I'm in the area!

Helpful?
Thank Jeff M
Level Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have stayed at Holiday Inn Bensalem two times for a total of 6 days. We were very pleased with our room both times. The rooms are large and updated, include an in room safe, refrigerator and microwave, they also have an outdoor pool. We stay at Holiday Inn quite often and Holiday Inn Express occasionally and this is the... More 

Helpful?
Thank 22Destep
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My family and I stayed 4th of July weekend to go to Sesame Place. We found a decent deal and last minute booked it. The hotel itself is very nice- clean, well maintained, newly renovated. The rooms were also a nice size and very clean. My gripe is more with the guest services. We went down for breakfast around 9:15.... More 

Helpful?
Thank Mariana K
Management S, Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

I am sorry to hear of the issues you encountered during you stay with us and understand how frustrating it can be having to wait all that time for breakfast. We have addressed these issues and will be well prepared going forward so that you or other guests wont encounter a situation like that again. I would like to apologize... More 

Viera, Florida
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

It's a pretty nice hotel that looks like it's been recently redone. We wanted to avoid the traffic and cost of center city hotels during the Democratic National Convention so we chose this place. It's located right next to Parx Casino if you're into that sort of thing. Other than some minor cosmetic fails, the hallways are bright and cheery,... More 

Helpful?
Thank Miso_N_Grey
Management S, Director of Sales at Holiday Inn Bensalem - Philadelphia Area, responded to this review

Thank you for your review and compliments regarding our newly renovated hotel, we love getting feedback from our guests! The comfortable beds are one of the main reasons I personally love staying here, I fall asleep instantly! Thank you for bringing the issues about the bedside outlet, bathroom lighting and WiFi to our attention so that we may look into... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed for two nights through booking with Hotwire hot deals. We were staying in room 623 on the top floor the hotel was nicely updated with an awesome view of Parx casino. The design was awesome but the air conditioner needs work on the hot days didn't feel like it was on. We enjoyed the restaurant burger, it was... More 

Helpful?
Thank Helen J
IHGService, Guest Relations Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

Dear Helen J, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel.... More 

Level Contributor
9 reviews
2 of 5 stars Reviewed 5 weeks ago via mobile

Bartender is good, unfortunately all other previous complaints still exist! Went there for a wedding last weekend, we showed up at 2:30pm to check-in with the long line this process took over 40 minutes! We figured we would order a snack and drink while we waited but the bar and restaurant close for lunch until 5pm! There was a man... More 

Helpful?
Thank Marc R
Management S, Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

These reviews are not ones we are happy to receive as it shows that we did not meet our goal of making each of our guests stays an enjoyable one. I would like to apologize for the multiple issues you brought to our attention in this review and understand how that can have a negative impact on your view of... More 

atlanta
Level Contributor
74 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed July 22, 2016 via mobile

We stayed here before a wedding with our family. We thought the rooms were nice and comfortable. Clean, good shower, and cold AC! The front desk staff was very good. They corrected small issues fast and we're going out of their way to help us all. Hotel is walking distance from the casino. 1 mile away from the mall and... More 

Helpful?
Thank georgiaman
Management S, Director of Sales at Holiday Inn Bensalem - Philadelphia Area, responded to this review

It always makes my day when we get a great review! Thank you for your kind words regarding our staff and newly renovated hotel. I’m so glad you and your family had an enjoyable stay with us, I hope you had a fun time at the wedding too! You’ll have to stay with us again when you are back in... More 

Chicago, Illinois
Level Contributor
211 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
1 of 5 stars Reviewed July 15, 2016 via mobile

We made a booking for 4 nights and 3 days, the stay was comfortable. The rooms were spacious and clean but after checking out we got charged thrice for the room. How can someone make such a mistake twice, even after calling them to payback the second charge they make it again third time. The breakfast is not included so... More 

Helpful?
Thank kavi91189
Management S, Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

I am happy to hear that you loved how spacious and clean your room was while staying with us but completely understand how frustrating a billing issue can be. If this issue still has not been resolved please feel free to reach out to me directly at the hotel and I would be glad to straighten that out for you. More 

Charlotte, North Carolina
1 review
2 of 5 stars Reviewed July 13, 2016

The air in the room was not working very well called the front desk twice and they said they would send someone to look at it and no one showed. Next morning the Keurig machine did not work and asked the front desk and they stated they had no maintenance crew available to change machines for us to come down... More 

Helpful?
Thank r0se401
IHGService, Guest Relations Manager at Holiday Inn Bensalem - Philadelphia Area, responded to this review

Dear r0se401, Thank you so much for staying with us and for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you liked our location and I apologize if the room assigned to you fell below your expectations. It... More 

Mount Wolf, Pennsylvania
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 3, 2016 via mobile

Arrived around 9pm. Front desk was quite busy. A bit much for one person to handle. First room had a door that wouldn't lock completely. Had to go back down and ask for another room. Second room was very nice and clean. Bed was comfortable. Would have thought that being a Spire member that breakfast would be included (like other... More 

Helpful?
Thank JenSmith6363
Management S, Director of Sales at Holiday Inn Bensalem - Philadelphia Area, responded to this review

I am very sorry that you had to switch rooms due to a lock issue and that you had to wait upon arriving at the hotel. We want all of our guests to get checked in promptly so they are able to relax. As an IHG Rewards member, we appreciate your loyalty to our brand. All Holiday Inn hotels recently... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Discover comfortable accommodations at one of Bensalem, PA's hotels, the new Holiday Inn Bensalem-Philadelphia Area. Featuring a thoughtful selection of amenities perfect for business and leisure travelers, this hotel in Bensalem welcomes travelers to experience spacious and comfortable rooms just minutes from downtown Philadelphia. This hotel provides the most modern hotel package around. Our ideal location puts guests near popular attractions, such as the PARX Casino and Racetrack, family-friendly Sesame Place, historic downtown Philadelphia sites. Upon returning to the comfortable Holiday Inn Bensalem, guests will enjoy great amenities. Connect with friends, family and the office with both wired and wireless complimentary high-speed Internet access. Make a splash in the seasonal outdoor pool. Grab a bite to eat for breakfast or dinner at the delicious on-site restaurant. Work up a sweat and stay in shape even on the go thanks to our 24-hour Fitness Center. Each of the spacious and private guest rooms affords even more comforts. Sleep soundly on luxury bedding and thick mattresses. In the mornings, perk up thanks to an in-room Keurig coffee maker. Unwind at the end of the day with premium cable channels. Spacious work areas, ergonomic seating and a well-lit environment offer business travelers a chance to get work done on the road. ... more   less 

Additional Information about Holiday Inn Bensalem - Philadelphia Area

Address: 3327 Street Rd, Located Next to Parx Casino, Bensalem, PA 19020-2021 (Formerly InnPlace Hotel Bensalem)
Location: United States > Pennsylvania > Bucks County > Bensalem
Price Range: $132 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Bensalem - Philadelphia Area 3.5*
Number of rooms: 167
Reservation Options:
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Also Known As:
Courtyard By Marriott Philadelphia Bensalem Hotel Bensalem
Courtyard Philadelphia Bensalem
Courtyard Bensalem
Bensalem Marriott
Bensalem Courtyard
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