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Extended Stay America - Philadelphia - Bensalem

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136 Reviews from our TripAdvisor Community

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Showing 135: English reviews
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Reviewed yesterday NEW

The front desk made a made a mistake and billed me for a night that had been cancelled. The worker to whom I spoke to regarding the cancellation and assured me it would be taken care of, lied and told her supervisor that she had not spoken to me at all. Her name was Janae. Please, if there are any...

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Helpful?
Thank Brenda L
Bel Air, Maryland
Reviewed 1 week ago NEW

I paid approx $80/nite (AAA discount) for a room on a with a single queen size bed. The room would have been $10 more if booked with "daily housekeeping" - which I didn't care about for just a few days' stay (re-use my towels, etc.) Got a bin with a coffeemaker, toaster, plates, utensils and a few pots so I...

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Helpful?
Thank elaineking
00esa, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for being our guest at Extended Stay America - Philadelphia - Bensalem. We are delighted to know you liked your well-equipped and spotless room and our convenient location. We appreciate your observation and hope to be at your service whenever your travels bring you this way. Sincerely, General Manager

Reviewed 1 week ago

It is directly across the road from the casino, racetrack, and around great restaurants. Less than 3 minutes from the PA Turnpike and less than 30 minutes from center city in Philadelphia. The hotel itself has a full kitchen with all the amenities. The staff are very professional and knowledgeable in making your stay an experience to remember.

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Helpful?
Thank Marvin W
00esa, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Marvin, thank you for highlighting the positive aspects of your visit to Extended Stay America - Philadelphia - Bensalem. We are delighted to know our convenient location and the exceptional service from our staff helped make your stay a memorable one. We appreciate your business and look forward to welcoming you back in the future. Sincerely, General Manager

Pennsylvania
Reviewed January 22, 2017 via mobile

Just returned home from a weekend away with my husband. The front desk people were very polite and friendly upon checking in and out. This hotel is right across the street from Parx Casino and close to everything. At checkout the woman asked me how did I enjoy my stay and I told her good but I told her that...

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1Thank preciouspennsylvania
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to share your experience. It is great to see you enjoyed our convenient location and the politeness of our staff. However, our staff have been addressed about making sure the door is not propped. We appreciate you bringing this to our attention. Thank you again for sharing your comments with us. We look forward...

Philadelphia, Pennsylvania
Reviewed January 10, 2017

When I checked in on 12/31/2016 the room was not cleaned prior to me checking in. The bed was unmade, and therefore sheets unchanged, used towels and wash clothes left about the room and also the refrigerator did not work. Since the facility was booked up for the night there was no option to change rooms. I had to go...

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Thank CRIV_215
Tampa, Florida
Reviewed December 30, 2016 via mobile

Booked through hotels.com. Got to the hotel and had to tell for someone because no one was at the desk (this was at 1:45am). Someone finally came and I have them my reservation number. They "couldn't find it" so they made me pay for a full price room! Luckily hotels.com refunded my payment. Room was small, toilet ran all night,...

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Thank bctribbett
A TripAdvisor Member
Level Contributor
5 reviews
3 hotel reviews
1 helpful vote
Reviewed November 25, 2016 via mobile

Usually like extended stay hotels because they are roomy and typically clean. This one was absolutely gross!! Front desk staff (if you can find them) were not helpful. Exterior doors broken and propped open. Trash accumulated at base of exterior door. Never ever again.

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Thank A TripAdvisor Member
Rahway, New Jersey
Reviewed November 14, 2016

I enjoyed my stay here. The room had everything I needed. The staff were very friendly. It was reasonably priced. The facility was clean. The location was close to where I wanted to entertain myself - Parx Casino.

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Thank attguy98
Lake City, Florida
Reviewed October 30, 2016

This hotel was reasonably clean, and the front desk ladies were very nice. The bed was comfortable enough. There is a refrigerator, and area to cook (I think). But this is pretty bare bones- not even a box of kleenex, drawer front messed up, etc. The grab and go breakfast is a granola bar or muffin kind of thing. They...

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Thank grn11
East Meadow, New York
Reviewed October 29, 2016

Extended stay is good if you are going to be out for long periods but be prepared to live basic. Cooking facilities were small and be prepared to bring some Brillo. The hotel offers no accommodations of a standard hotel.

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Thank Allen L
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Philadelphia - Bensalem

Address: 3216 Tillman Dr, Bensalem, PA 19020-2027
Location: United States > Pennsylvania > Bucks County > Bensalem
Price Range: $76 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Bensalem 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Booking.com, Hotels.com and Priceline so you can book your Extended Stay America - Philadelphia - Bensalem reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Bensalem
Bensalem Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Philadelphia - Bensalem staff and other travelers.
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Questions? Get answers from Extended Stay America - Philadelphia - Bensalem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Anew staff is needed. Janae should be disciplined for lyng”
 of 5 bubbles brendalR3695EO, yesterday | Read review
“Directly across from the casino with clean rooms that are sunny and bright.”
 of 5 bubbles 351marvinw, 1 week ago | Read review
“Cooking facility, long term stay”
 of 5 bubbles 282allenl, Oct 29, 2016 | Read review
“Just very relaxing being on the third floor.”
 of 5 bubbles alexkT3451EF, Oct 26, 2016 | Read review
“go elsewhere”
 of 5 bubbles barbaradetz, Oct 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question