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Extended Stay America - Philadelphia - Bensalem

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Extended Stay America - Philadelphia - Bensalem
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133 Reviews from our TripAdvisor Community

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Showing 132: English reviews
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Reviewed January 22, 2017 via mobile

Just returned home from a weekend away with my husband. The front desk people were very polite and friendly upon checking in and out. This hotel is right across the street from Parx Casino and close to everything. At checkout the woman asked me how did I enjoy my stay and I told her good but I told her that...

1Thank preciouspennsylvania
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to share your experience. It is great to see you enjoyed our convenient location and the politeness of our staff. However, our staff have been addressed about making sure the door is not propped. We appreciate you bringing this to our attention. Thank you again for sharing your comments with us. We look forward...

Philadelphia, Pennsylvania
Reviewed January 10, 2017

When I checked in on 12/31/2016 the room was not cleaned prior to me checking in. The bed was unmade, and therefore sheets unchanged, used towels and wash clothes left about the room and also the refrigerator did not work. Since the facility was booked up for the night there was no option to change rooms. I had to go...

Thank CRIV_215
Tampa, Florida
Reviewed December 30, 2016 via mobile

Booked through hotels.com. Got to the hotel and had to tell for someone because no one was at the desk (this was at 1:45am). Someone finally came and I have them my reservation number. They "couldn't find it" so they made me pay for a full price room! Luckily hotels.com refunded my payment. Room was small, toilet ran all night,...

Thank bctribbett
A TripAdvisor Member
Level Contributor
5 reviews
3 hotel reviews
1 helpful vote
Reviewed November 25, 2016 via mobile

Usually like extended stay hotels because they are roomy and typically clean. This one was absolutely gross!! Front desk staff (if you can find them) were not helpful. Exterior doors broken and propped open. Trash accumulated at base of exterior door. Never ever again.

Thank A TripAdvisor Member
Rahway, New Jersey
Reviewed November 14, 2016

I enjoyed my stay here. The room had everything I needed. The staff were very friendly. It was reasonably priced. The facility was clean. The location was close to where I wanted to entertain myself - Parx Casino.

Thank attguy98
Lake City, Florida
Reviewed October 30, 2016

This hotel was reasonably clean, and the front desk ladies were very nice. The bed was comfortable enough. There is a refrigerator, and area to cook (I think). But this is pretty bare bones- not even a box of kleenex, drawer front messed up, etc. The grab and go breakfast is a granola bar or muffin kind of thing. They...

Thank grn11
East Meadow, New York
Reviewed October 29, 2016

Extended stay is good if you are going to be out for long periods but be prepared to live basic. Cooking facilities were small and be prepared to bring some Brillo. The hotel offers no accommodations of a standard hotel.

Thank Allen L
Reviewed October 26, 2016

Dave helped me with checking in and brief what was available by Extended Stay Hotel at Horsham. They will assist with request of items needed to make you stay comfortable. They have a nice layout of Breakfast item as much as you want.

Thank Alex K
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to share your experience. Reading the great customer service you received from our staff and how you favored the layout of your room is satisfying. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed October 26, 2016 via mobile

Whole hotel smelled like marijuana. All exterior doors kept open 24 hours so anyone can enter which is not safe. Someone tried pulling on my door around 1am...room was average. No showtime as advertised on nightstand.

Thank Courtney P
Philadelphia, Pennsylvania
Reviewed October 19, 2016

No amenities. Had to ask for even shampoo. Bathroom door does not shut unless you stand sideways away from toilet. Kitchen is void of everything including a coffee brewer. Grab and go breakfast consisted of a coffee station - out of regular coffee, and a basket of granola bars - no fruit.

Thank conshie
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Philadelphia - Bensalem

Address: 3216 Tillman Drive, Bensalem, PA 19020-2027
Location: United States > Pennsylvania > Bucks County > Bensalem
Price Range: $67 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Bensalem 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Bensalem
Bensalem Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Philadelphia - Bensalem staff and other travelers.
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Questions? Get answers from Extended Stay America - Philadelphia - Bensalem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Cooking facility, long term stay”
 of 5 bubbles 282allenl, Oct 29, 2016 | Read review
“Just very relaxing being on the third floor.”
 of 5 bubbles alexkT3451EF, Oct 26, 2016 | Read review
“go elsewhere”
 of 5 bubbles barbaradetz, Oct 1, 2016 | Read review
“Rooms on the end are more isolated than are other rooms.”
 of 5 bubbles 399jeffd, Aug 18, 2016 | Read review
“All rooms are about the same, if you stay on the first floor you don't need to use the elevator.”
 of 5 bubbles lkrause0, Jun 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question