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Extended Stay America - Philadelphia - Bensalem

152 reviews
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Traveler (21)
Room & Suite (9)
Dining (1)
Overview
  • Excellent46%
  • Very good15%
  • Average16%
  • Poor8%
  • Terrible15%
Travelers talk about
“grab and go”(9 reviews)
“parx casino”(26 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Fitness center
Kitchenette
Pets Allowed
Wheelchair access
2.5 Star Hotel
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Reviews (152)Write a Review
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All reviewsgrab and goparx casinohome away from homefull kitchenwashers and dryersexcellent comfortstay shortlaundry roomfast foodclean linensnearby restaurantfree wifichange roomschecking inquiet locationbusiness tripflat screen tv
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1 - 5 of 151 reviews
Reviewed 2 weeks ago

We've stayed at multiple Extended Stay hotels over the years and have been pleased, After this visit, it's going to be hard to go back to any of them, which shows how much of an impact our stay had. When we arrived at around 7pm,...More

Thank KM1714
Response from 00esa, Manager at Extended Stay America - Philadelphia - BensalemResponded 2 weeks ago

Thank you for your stay at our hotel and for your detailed feedback. We apologize for the cleanliness and service issues you encountered and regret the inconvenience it caused. I would like to inform you that, we provide housekeeping services to guests who stay eight...More

Property's Favorite Review
Reviewed April 11, 2017 via mobile

Very nice place with everything you need available to you! I was just looking for a good night sleep but all the amenities were there for a pleasant few nights.....full aparyment size kitchen!!......which made for a nice stay while on business especially if you just...More

Thank RickyWy
Response from 00esa, General Manager at Extended Stay America - Philadelphia - BensalemResponded April 12, 2017

Ricky. thank you very much for your nice review. We are pleased that you had a good night's sleep and our facilities was to your satisfaction. Thanks for being our guest, and we look forward to hosting you again at Extended Stay America - Philadelphia...More

Reviewed November 10, 2017

I started coming here in 2005 and have never been sorry for the choice to stay here. Pet friendly with reasonable surcharge by the day or month. The room are clean and spacious beds are comfortable. The staff has changed over the years The welcome...More

Thank mrbillsr
Response from 00esa, Manager at Extended Stay America - Philadelphia - BensalemResponded November 10, 2017

Thanks for being a loyal guest and making Extended Stay America your home away from home. We are delighted to read you liked our pet-friendly policy and impressed by the courteous service provided by our staff. Your compliments are shared with our entire team for...More

Reviewed November 6, 2017

The front desk service was not welcoming. They were rude and inefficient. If they were at least nice and caring about it, then it wouldn't matter that they were inefficient. When I arrived to check in, 3 of your employees stood behind the counter discussing...More

Review collected in partnership with Extended Stay
Thank NightlyReview563
Response from 00esa, Manager at Extended Stay America - Philadelphia - BensalemResponded November 7, 2017

Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared...More

Reviewed November 1, 2017

Very quiet location away from the main road. Close to many stores and a good variety of restaurants. The staff were very nice. There is a nice selection of coffee and tea across from the Desk along with Nature Valley granola bars. The Philadelphia Mills,...More

Review collected in partnership with Extended Stay
Thank 85margaretk
Response from 00esa, Manager at Extended Stay America - Philadelphia - BensalemResponded November 2, 2017

Thank you for choosing to stay at Extended Stay America. We are delighted to know our location close to various attractions of the city was ideal for your needs and that you were impressed with the attentive service provided by our staff. It was a...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Center with Gym / Workout Room
Details
Price range
$78 - $111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$78 - $111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (21)
Room & Suite (9)
Dining (1)
Hotel & Grounds (18)
Bathroom (3)
Family and Play Areas (2)
Questions & Answers
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scottwg5233
August 28, 2016|
AnswerShow all 4 answers
Response from arlenew40 | Reviewed this property |
Also, you will have to connect to the Market-Frankford elevated train to get to downtown Philly from the bus that you take. You can call SEPTA at 215-580-7800.
1
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Room Tips
"The casino is across the highway"
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"Don't stay at this hotel, your money can be better spent elsewhere."
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"Anew staff is needed. Janae should be disciplined for lyng"
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"Directly across from the casino with clean rooms that are sunny and bright."
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