The suite we booked smelled like mildew and had numerous maintenance issues (burned out light bulbs, loud AC unit, spotty internet/satellite tv, broken/sticky doors. The mattresses were hard. The bathrooms had absolutely no counter space and the shower had very low water pressure, which may have been caused by the type of shower head that was installed in the bathroom: one of those rain shower-type heads. The grounds looked like they had seen better days: more weeds than grass, dead plants in planters, garbage in some spots, wood decks that look like they need a little tending, door locks that have been replaced but the outline of the old locks remain. I'll bet that pre-pandemic this was a nice, well-maintained (probably beautiful) property. Hopefully enough people will stay, allowing the property to hire the appropriate amount of staff and turn it around. On the positive side the staff were wonderful, welcoming, eager to assist and cared about the quality of our stay. The front desk clerk who checked us in gave us excellent information about Mt. Hood hikes and other tips on local attractions. We had dinner in The Altitude restaurant that was delicious (French Dip and Fries for me and "the best grilled cheese ever" for my husband). We were so impressed with our dinner that we tried out the restaurant for breakfast. Sadly breakfast was not a good experience/bummer. Anything we brought to the attention of the front desk was quickly addressed and corrected. The room itself was quiet but we stayed during the week when not a lot of people were staying at the resort. The staff in the restaurant were prompt in taking our orders and serving. The staff and their cheerful dedication to service were who saved our stay. Otherwise the room quality and the grounds/resort was not worth the room rate we paid However, the resort's close proximity to Mt. Hood made going on hikes and scenic drives very easy.…
A beautiful resort in a great location. It served our group well. Due to Covid they had limited staff, so daily service was not available, but they were very accommodating when asked for something. No restaurants open for breakfast and we were told by others that the food quality in their restaurants was overpriced and not exceptional. All in all, a great place to hold a big event like ours.
This resort is not as nice as the pictures look online. Don't get me wrong, it's a nice resort, but it is not worth $280 a night. If this place was $200 a night I would be much more willing to recommend.
This is a 2 or 3 star place, max. Picture randomly fell off the wall, the heating/cooling is noisy and doesn’t regulate temperature properly, sunrise suites are wasted space - nowhere to really sit comfortably - and a kitchenette that’s only used for counter space. It’s too bad, it could be better as an amenity. Coffee was the cheap packets with the powdered creamer and breakfast didn’t open till 8am. There was no guidance on whether there was a fitness room, the pool is outdoors and isn’t much better than a typical hotel pool. Slightly better. I found mouse feces and urine on my bed. Seemed the room had been empty for awhile. Wouldn’t stay here again, unless the advertising reflected its true level and the rates were cheaper. It was $665 for 2 nights. Overpriced, could have stayed 15 minutes down the road in Sandy for cheaper. …
The grounds are quite beautiful in a forested setting Pool area is very nice. It seemed like we were staying in their off season. The facility seemed to be understaffed. The room wasn't ready for check in at the appropriate time even though the facility seemed to be mostly empty.
The resort was an added benefit even though we didn't get to utilize all the amenties. But the room was perfect...good for 4 people. Our room overlooked the pool. And the bonus here was the amazing fireplace. Can't say enough about the desk clerk....i'm sorry I forgot here name...young and blonde. Then there was the bartender Autumn who was running the whole show with the restaurant as a Server and the Bar as a great Bartender taking care of everybody even though busy.
The golf course bathrooms for during play at Pinecone, Thistle are full of toilet paper and urine and doors are broken with do not enter tape. My wife was appalled and they have been in this condition for months. Resort fee of $60 should be refunded!
Room wasn't particularly clean. Large pile of dead ants in the bathroom. Live and on most bathroom surfaces including towels. Only one person working bar and restaurant. Serving, bussing, bartending. Took over a week and multiple calls and messages to hear back from the spa only for them to tell me they were booked.
The website is a little misleading. It’s a glorified motel. The room was clean but outdated. The mattress was worn out on the corners. Likely had dead springs in it. I’m not sure what the $25 per night resort fee is going to. I’ve stayed at plenty of regular hotels that offer the same if not more amenities. We had to call to request towels, I don’t think there was turn down service.
It’s like going out in the woods and having the quiet and restful atmosphere all around you. But yet at the same time you get a nice hot tub warm pool beautiful view out your hotel room. Comfortable bed hot shower. Rest and relaxation.