I had a great experience from checking in to checking out. After a long day of snowboarding it was so nice to be able to order food take out to bring back to the room and not have to worry about driving to find something to help. I’m also pregnant and making my mind up for what I wanted was difficult but the staff was very patient. I appreciate you all!
A beautiful resort in a great location. It served our group well. Due to Covid they had limited staff, so daily service was not available, but they were very accommodating when asked for something. No restaurants open for breakfast and we were told by others that the food quality in their restaurants was overpriced and not exceptional. All in all, a great place to hold a big event like ours.
Wonderful stay at Mt Hood Oregon Resort. Very close to mountain. Beautiful views. Excellent staff. Would definitely stay again. Highly recommend this resort to families visiting Mt Hood for vacations!
Our room was very nice and clean. We had one with a fireplace and utilized it - didn't get too warm but was just warm enough for the room and enjoyed the ambiance. Staff there was incredibly nice and helpful. Dinner time meal was delicious (large portions) and desert was incredible as well! The resort was tucked away a bit from the main road so it took us a minute to find but was easy enough to find. The grounds were beautiful and snow covered (we stayed late February). I highly recommend this cute little resort!
This is a beautiful place. We booked it pretty last minute for a ski weekend and were pleasantly surprised. The room was spacious, comfortable, and clean. Loved the pool and hot tub even in February. Would stay here again.
Overall we had a wonderful time and already rescheduled to come back! All the staff was wonderful and accommodating, if anything we felt bad for them because they were understaffed. We ate dinner at the Altitude which despite the fact that it was extremely slow, due to understaffing our server was wonderful. We came back for breakfast, because they had a "breakfast menu" but were told they were only doing buffet style that morning and they wanted $15 per adult and $8 for kids and the food looked terrible and like it had been sitting out since the day before- so we did not eat the breakfast. Also on the website I purchased the stay on, it advertises "plush terry bath robes" which was not exactly the case and you had to ask for them as well as towels for the pool (which is weird). Extra towels were definitely needed- due to the design of the showers, it is almost impossible to shower without getting the entire bathroom wet. The pool definitely was in need of some maintenance- Needed cleaning, bricks were falling off, jets didn't work in the hot tub & safety rails in the pool were missing. …
I wanted to share the experience that I had here at what was Inn At The Mountain several years ago with my girlfriend for her birthday. Upon checking we went out to s local restaurants for a fantastic dinner and live music. Returned to our room hoping to relax by the fire and watch a movie. I realize it is difficult to sterilize a room, however there was hair in sink and on the bed spread. Being late at night we took it upon ourselves to clean up these minor issues. Soon fell asleep. Upon. Waking in the morning noticed we both were covered in small red bite marks. While getting ready to shower and enjoy the say.my girlfriend pointed out the thick layer of sust,dirt on the headboard. We decided to shower and head out. In the shower I noticed dark spots I. The grout. Initially figured it was stained. A few min into showering a piece if dark mold washed off the wall I took a washcloth wiped the wall and it became stai ed with a multicolor black,green yellow moldy residue. At this point we decided that we would not extend our stay as originally planned. While getting dressed, I noticed a black bug on my girlfriends leg. To discover it was a flea. Immediately we loaded up our Belongings and went to the office. The girl at the desk was very pleasant as she dismissed the issues I brought to her attention. When I asked to speak to a manager I was informed that no one was available. I could wait or come back later. I have stayed at Wyndham properties many times a year.well over 60 days out of tge 180 days average that I travel a year. Two years ago had an additionally disturbing issue at a Wyndham property at the coast.that was blown off due to being told they were in the process of changing management. Honestly I took the saying fleabag motel as a joke until this experience. If I wanted this class of stay I would have opted for one of the run down places on the nail highway that charge under $100 a night. Not a place that feels justified in charging well over $300 per night. I have not been this disappointed and felt so ripped off in as long as I remember. Thank you for missing leading me, and making something I was planning as a special occasion for a loved one out to be a disappointing embarrassment.…
Although I reserved a king room with fireplace and pull out sofa, that is not what we received. When we arrived we were told that the room did not have a sofa bed but a rolling bed would be provided. Upon arrival to the room we noticed there was no fireplace either. When we called down to the front desk we were assured that the rolling bed would be brought to the room "within a few hours". It never arrived. We had to call down again late at night just to get extra blankets for our son to sleep on the ground! The robes provided were ridden with holes, would not be delivered to our room and the hot tub water was murky like a pond. The shuttle to inner tubing did not align with the tubing schedule, so it did us no good.
The Mt. Hood Golf Club hosted our annual President’s Party at the Resort this year and it was a huge success thanks to Tina and her crew. She had the room tastefully decorated for the holidays and our social committee was relieved of all responsibilities which allowed us to have a wonderful evening. The event was held in the Hunchback and Huckleberry Rooms. We had 75 in attendance for a buffet dinner and dancing. The food was excellent, I am still getting comments on the beef tenderloin that was cooked to perfection! A big thanks to the kitchen staff as well! We will be back next year!
I reserved 2 nights in a specific room in Sept to make sure we got the room we wanted. When I arrived we were not in that room because the one I requested was under construction but I was never notified. We switched our room to the lower floor to accommodate our dog. Remember to ask for pool towels, robes and a menu because they dont offer it to everyone. Their restaurant also doesn't take breakfast orders which they don't mention ahead of time. The room was not what I was expecting, the porch lights don't work and the heaters sometimes don't work. The bed was comfortable. After 1 night the hotel called me to tell me they were charging me for another night even though at Check in it was confirmed 2, but they told me to bring proof. They locked us out of our room and I had to leave our family outing to deal with it. Once it was confirmed they messed up the manager said he would waive the resort fees. When we left, my bank account showed charges for that mix up and the resort fees. I again had to call and talk with a manager to fix this. I'm still waiting for my bank to reflect the changes. Overall, this was such a stressful and disappointing experience that I will not be going back, but hopefully this can help others take other steps I didn't to have a better experience. …
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