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Mt Hood Oregon Resort, BW Premier Collection

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68010 E Fairway Ave Mt Hood Golf Resort, Welches, OR 97067
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (199)
Room & Suite (87)
Pool & Beach (17)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Welches
Location
4.4
Cleanliness
4.3
Service
4.1
Value
3.9
Best Western welcomes you to the Premier life. At the Mt Hood Oregon Resort, BW Premier Collection, our biggest priority is leaving a lasting impression, long after you check out. You'll notice our Premier's distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler's favor. Located in Welches,OR the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Skiing
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Tennis court
Kids club
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Non-smoking hotel
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English
978Reviews9Q+A100Room tips
Traveler rating
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Victoria72784 wrote a review Sep 2022
Eden Prairie, Minnesota22 contributions4 helpful votes
We got to our dark, dingy room and it had an odor. Had to air out the room. Went to turn on the television and it did not work, so I tried to call the office...only the phone did not work. Walked to the office and they sent out a man that explained you need to manually turn on the television. One remote was for the channel and the other was for the volume. Had only 10-12 channels to chose from and they were cartoons, old movies and things I did not want to see.
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Date of stay: September 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jamie Hansen, Owner at Mt Hood Oregon Resort, BW Premier Collection
Responded 1 week ago
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wjhickey wrote a review Jul 2021
Portland, Oregon11 contributions1 helpful vote
Hotel's Favorite
A beautiful resort in a great location. It served our group well. Due to Covid they had limited staff, so daily service was not available, but they were very accommodating when asked for something. No restaurants open for breakfast and we were told by others that the food quality in their restaurants was overpriced and not exceptional. All in all, a great place to hold a big event like ours.
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christopher Skipper, Owner at Mt Hood Oregon Resort, BW Premier Collection
Responded Aug 3, 2021
Thank you for your review and your business.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lindsay wrote a review Aug 2022
Minneapolis, Minnesota10 contributions9 helpful votes
This may have been a nice property at one time, but as other recent reviews indicate the property is in BAD shape post-COVID. The landscape has been neglected for a while... weeds, trash, broken branches, and dead plants litter the property. The dirty rooms/buildings are not much better. Between our two rooms (had to move) we experienced non-working internet, a heavy mildew stench masked by overpowering cleaning chemicals, and very cold showers. When I called the front desk about the lack of hot water they knew about the problem, explained it was a broken circulator pump, and to just run the shower for 10-15 minutes. Are you kidding? Why would you even put guests in a building with a known hot water problem? I can only assume every building has some significant maintenance issue. Its a shame because the surroundings of the valley are spectacular. We contacted the resort manager about the poor stay and requested a partial refund - not a big ask IMO considering this place does not nearly justify their rates. He has been apathetic and incredibly unresponsive... several emails from me might result in one boilerplate response from him, and a general promise to get back to me with a resolution. Haven't heard from him in a month. It should be noted several of the amenities listed on the BW website are no longer available (i.e. grille at the golf course, nature concierge, etc.).
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: Stay elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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allisonjenkinson wrote a review Aug 2022
1 contribution
Stayed at this resort for a conference. Horrible set up. Meetings are held in main building and exhibits and food was help in a tent on the golf course. Had to make walk back and forth mutlple times a day. Did not promote interaction with vendors and attendees for our type of conference. Where the tent was everything was extremely wet due to sprinklers on golf course, and NO RUNNING RESTROOOMS.. who does that during a conference. Had multiple porta potty available but zero hand washing stations. This did include golf club house and restaurant Porta potty only, had to walk back to your room or hotel lobby to use a good distance across the way. About .3 to ,5miles. Rooms extremely outdated, water damage on doors caused them not to close, torn curtains, sliding door to pation access was located on wrong side and had to have curtains completely open to access and go outside- if on bottom floor everyone can see into your room. Air condtioner didnt work, and if wanted fresh air everyone saw you relaxing in room etc. Run down property , broken items from hotel in random spots, weeds everywhere. Pool area was best part of resort but hot tub was broken. Only attempted to eat breakfast once.. buffet only, empty food bins, or dried food only messy area no service staff to help. I would stay in Government Camp if your looking for a place or some of the the other places in the area..
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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pauldinunz wrote a review Aug 2022
1 contribution
Very old and tired property. Lanscaping is not well maintained around the whole property. Buildings exteriors and interiors are old and worn. Room has musty odor. Old in-wall airconditioning unit was noisy. Old carpeting didn't feel very clean. Overall, it's just old and tired. They also charged us $50 "Resort Fee" for two nights. Note.... this is no "resort". Rooms open to outside walkway. Find another motel/hotel that doesn't come with a "resort fee", and is newer. They didn't even have any USB ports in the room... it's 2022, time for that! Every other hotel and resort we stayed in over the two weeks have these amenities.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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985toddh wrote a review Jul 2022
La Verne, California2 contributions
Understaffed, old dirty hotel. No reason to satay here. The few staff that they have really do not care. Needs a good cleaning and remodel. They bill themselves as a resort but offer no resort features.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christopher Skipper, General Manager at Mt Hood Oregon Resort, BW Premier Collection
Responded 1 week ago
Thank you for leaving a review and sharing your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503.622.2207. Sincerely, Christopher Skipper
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JJC wrote a review Jul 2022
Prineville, Oregon151 contributions78 helpful votes
We arrived early and checked in with ease. The check in staff were great, but that's where it ended. Our room was a suite. It smelled old and looked old. One of the two room door locks was broken. One of the two air conditioning units was broken. The bed was very uncomfortable. One of our two room number signs was made of cardboard. The grounds were old an run down. The food at the Resort was sub-par. It was disappointing to see a once great place look so sad.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christopher Skipper, General Manager at Mt Hood Oregon Resort, BW Premier Collection
Responded 1 week ago
Thank you for leaving a review and sharing your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503.622.2207. Sincerely, Christopher Skipper
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Coastie2022 wrote a review Jul 2022
Oregon’s Mt. Hood Territory, Oregon1 contribution
The rooms are clean but regrettably they have no screen doors on the porch so bugs can fly right in if you are wanting fresh air and few accessible outlets for charging electronics. Televisions are very old and have no USB ports to connect Roku, etc.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Christopher Skipper, General Manager at Mt Hood Oregon Resort, BW Premier Collection
Responded 2 weeks ago
Hello, Thank you for leaving your feedback about your stay with us. Your loyalty is very important to us. We have been delayed with Covid set backs in upgrading our guest rooms. But we are working to get the rooms upgrade to keep up with the current expectations of our current cliental. Thank you for your business and I hope you can come stay with us again in the future. Sincerely, Christopher Skipper Director Of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
whefner2022 wrote a review Jul 2022
1 contribution
This was a beautiful property 40 years ago (or at least I could imagine). The decor throughout was dated. The rooms and the common areas in the main building were filthy- carpets were not just worn, they were literally dirty. The beds had matresses that sagged in the middle, the hot water didn't work sometimes (even after letting it run for a period of time). They were extremely short staffed with just two people working the catering and banquet for more than 60 people. Upon check in they even shared that they were short key cards to the rooms. Having said all of that, this "resort" is tucked away in an incredibly beautiful area that is minutes away from breathtaking trails, golf, and of course, minutes from Mt Hood Summit. If your sole need in lodging is a place to lay your head between adventurous days, this place will meet (but definitely not exceed) your expectations.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Christopher Skipper, General Manager at Mt Hood Oregon Resort, BW Premier Collection
Responded 1 week ago
Thank you for leaving a review and sharing your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503.622.2207. Sincerely, Christopher Skipper
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
samantha g wrote a review Jul 2022
New York City, New York11 contributions3 helpful votes
Stayed here for a race in Timothy lake (the Mt Hood 25k / 50k). Rooms were spacious and clean (had a king with fireplace), and most importantly , quiet. When I asked if I could be placed in a room further away from the pool / patio, the team was really helpful and considerate. The property is walkable and pretty. You can access some trails as well. The hospitality industry is still hurting, and this property is not immune. Due to short staffing, housekeeping was not a daily service (you could request it, however) and breakfast was switched from a la carte to buffet. Not a huge issue otherwise, but because I was there for a race, I went to breakfast with the goal of getting some toast / bread for pre-race breakfast only to find out that it was a buffet with pastries and some hot food. But no bread. Not the biggest deal in the grand scheme of things, but managing guests’ expectations would be helpful. There are tons of in-town spots for food shopping, great bakeries, etc. I wouldn’t seek the resort out as a destination, but for what we needed, it more than served its purpose and I’d probably stay here again for the race next year.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Christopher Skipper, General Manager at Mt Hood Oregon Resort, BW Premier Collection
Responded 2 weeks ago
Hello, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503.622.2207. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Christopher Skipper Director Of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$170 - $207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the resort at the mountain hotel welches, hotel at the mountain, resort at the mountain
FORMERLY KNOWN AS
Resort At The Mountain, Best Western Premier Collection
LOCATION
United StatesOregonClackamas CountyWelches
NUMBER OF ROOMS
157
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Frequently Asked Questions about Mt Hood Oregon Resort, BW Premier Collection
Which popular attractions are close to Mt Hood Oregon Resort, BW Premier Collection?
Nearby attractions include Mount Hood National Forest (2.2 miles), Salmon River Trail (0.8 miles), and Wildwood Recreation Site (1.7 miles).
What are some of the property amenities at Mt Hood Oregon Resort, BW Premier Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mt Hood Oregon Resort, BW Premier Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mt Hood Oregon Resort, BW Premier Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mt Hood Oregon Resort, BW Premier Collection?
Yes, free parking is available to guests.
What are some restaurants close to Mt Hood Oregon Resort, BW Premier Collection?
Conveniently located restaurants include Rendezvous Grill, Dragonfly Cafe and Bakery, and Barlow Trail Roadhouse.
Are there opportunities to exercise at Mt Hood Oregon Resort, BW Premier Collection?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Mt Hood Oregon Resort, BW Premier Collection located near the city center?
Yes, it is 0.7 miles away from the center of Welches.
Are pets allowed at Mt Hood Oregon Resort, BW Premier Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mt Hood Oregon Resort, BW Premier Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Is Mt Hood Oregon Resort, BW Premier Collection accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.