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Room & Suite (75)
Pool & Beach (17)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 2 hotels in Welches
Location
Cleanliness
Service
Value
Oregon's Best Kept Secret! Nestled in the western highlands of Mt. Hood less than an hour above Portland, Mt. Hood Oregon Resort is a premier Oregon golf, ski & meeting resort. With a unique ambiance, exceptional service, and the natural beauty of national forests and clear running streams, The Resort offers a wonderful array of experiences for couples, families, outdoor enthusiasts and meeting or event groups.
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Room & Suite (75)75
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Skiing
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Non-smoking hotel
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
English
Location
Full view
Contact
68010 E Fairway Ave Mt Hood Golf Resort, Welches, OR 97067-9706
Getting there
Rental CarsSee all Welches rental cars
907Reviews9Q+A100Room tips
Reviews
Traveler rating
- 435
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- 92
- 64
- 62
Time of year
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Popular mentions
Best Western's Mt. Hood Oregon "RESORT" is a Motel 6 level property that Motel 6 would be ashamed of. This might have been a very nice property at some point in the past. It is obvious that Best Western is taking advantage of consumers looking for a decent place to stay during the ski season. We stayed in the off season (August). The place is old and busted down. Old can be very nice if properly maintained / upgraded. This place feels as if they haven't done serious maintenance since the 1990s. Rusty water, noisy vibrating vent fans, broken toilette seat, ice machine out of order, filthy balcony (bird poop everywhere), ratty old carpet, not enough electrical plug ins, no availability of in-room movies and very weird "humps" in front of each room entry that are trip hazards. What's with the humps? DO NOT pay $200 per night for this crap-tastic property. …
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Review collected in partnership with Best Western
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Responded Aug 23, 2020
Hello Sir, I’m Christopher and I work as The Resort Manager for The Resort. Thank you so much for taking the time to write to us. We make it a point to be known for customer service, so this situation caught us a little off guard. Would you mind reaching out to me at Christopher.skipper@mthood-resort.com with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Thank you so much, and I look forward to hearing from you! Gratefully yours,
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Hotel's Favorite
awesome room. Huge deck and room. Very quiet. Chose the king suite on the golf course. Got early checkin. Looking forward to coming back. Wonderful bed.Didn't dine there but other in party did and said it was awesome
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Review collected in partnership with Best Western
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Responded Aug 23, 2020
Dear Kacy, It was a pleasure serving you and your family. I really appreciate you taking the time to share your feedback and being so open with us. I'm glad you enjoyed your stay with us! We hope you'll come and see us again soon! Thank you,
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Stayed August 13 thru August 16, 2020. On first night ants were found in the room. Notified front desk. They came up and wiped down counter. Next day found more, including ants nest in cover maker. Ants got into baggage and medicine bag...also on bed spread. Informed front desk again. We were never offered another room. It was obvious the room was never cleaned and made ready for guests...especially considering the covid 19 issues. Management did offer one night reimbursement but refused to give me the contact of a superior to discuss these issues with. In fact, they threatened legal action if I kept asking for a contact. Totally disappointed with our experience there.
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Date of stay: August 2020
Cleanliness
1 Helpful vote
Helpful
Responded Aug 23, 2020
Hello sir, I’m Christopher, and I work as The Resort Manager for The Resort. Thank you so much for taking the time to write to us. At this time we take extra precautions and measures to make sure our guest rooms are cleaned to a high standard so that our guests can feel safe and restful. The guest staying in the room informed the front desk agent that they had seen ants near the coffee station. We did offer for the guest to move rooms which is our standard procedure. She said that she would prefer to stay in the room, so we had an agent go over and wipe down the area where the ants had been seen. Early the next morning we had an agent go over and remove the coffee make and replace it with a new one. After this, the front desk agent was told by the guest that the issue was resolved. We make it a point to be known for customer service. As you know we have touched base after the stay and we were able to evaluate situation. We offered compensation for the inconvenience based on the information we received. Thank you, Christopher
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This was not our first stay here. And we understood going in that it would be different because of Covid restrictions. So we called ahead to confirm what activities would be available for our family of 7. We were assured that the only things closed were the pool and spa. However, upon arrival, we learned that we had not be given an accurate picture. Golfing was still available, which was great, but that appeared to be the only activity. Through some perseverance, we were able to persuade the golf shop to give out the croquet equipment, but the horseshoes, tennis, and basketball courts were closed. That presented quite a challenging issue for energetic children. Had we known going in, we could have brought some things with us. It was not fair or prudent to not be upfront about the closures. In addition, we were disappointed to see the condition of the golf villa (house). It was covered with spider webs inside and out. The patio had not been cleaned of dead leaves and debris. Upon retrieving an item from under a bed, we discovered the carpets there were deep with dust. There was no dishwasher soap, and we were told by the front desk clerk that she was too busy to bring any. We had to wait another day to get some. With the heightened alerts about extra sanitizing because of the pandemic, I would have expected the lodging to be at its best. This was not the case. Only the golf cafe, The Mallard, was open for meals. We understood that at booking. We ate there 3 times during our stay. During 2 of the 3 meals, the manager served a nearby table of golfers and offered them a different menu from the limited one our server recited to us. Overall, we expected more from this well-established resort. We'll be looking elsewhere for our next family vacation. Such a shame.…
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Date of stay: August 2020
Value
Cleanliness
Service
Helpful
Responded Aug 23, 2020
Hello sir, I'm Christopher, and I work as The Resort Manager for The Resort. Thank you for taking the time to write a review. I wanted to let you know how sorry we are for the frustrations with your stay. Here at The Resort, we pride ourselves on our excellent customer service and quality accommodations. I am sorry that we did not meet your standard. We appreciate you choosing to stay with us in our Villa and having dinner at our restaurant. We will be bring up your comments with our management to help avoid these issues in the future. We hope you can come stay again and have a better experience. Gratefully yours,
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Booked to attend a wedding that cancelled (Covid) After countless calls, texts, and weeks (still waiting) there is no resolve. Others in same situation stopped fighting and are going to the hotel just to go because they cannot get refund. 1 person in this chain is trying to help but I get less optimistic with each passing day. NEVER!
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Date of stay: July 2020
Service
Room Tip: Try another hotel
See more room tips
Helpful
Responded Aug 23, 2020
Hello Sir, I’m Christopher and I work as The Resort Manager for The Resort. Thank you so much for taking the time to write to us. We make it a point to be known for customer service, so this situation caught us a little off guard. Would you mind reaching out to me at Christopher.skipper@mthood-resort.com with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Thank you so much, and I look forward to hearing from you! Gratefully yours,
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PRICE RANGE
$155 - $248 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the resort at the mountain hotel welches, hotel at the mountain, resort at the mountain
FORMERLY KNOWN AS
Resort At The Mountain, Best Western Premier Collection
LOCATION
United StatesOregonClackamas CountyWelches
NUMBER OF ROOMS
157
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Claim Your Listing Frequently Asked Questions about Mt. Hood Oregon Resort
Which popular attractions are close to Mt. Hood Oregon Resort?
Nearby attractions include Mount Hood National Forest (2.2 miles), Salmon River Trail (0.8 miles), and Ramona Falls Trail (3.6 miles).
What are some of the property amenities at Mt. Hood Oregon Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mt. Hood Oregon Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mt. Hood Oregon Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mt. Hood Oregon Resort?
Yes, free parking is available to guests.
What are some restaurants close to Mt. Hood Oregon Resort?
Conveniently located restaurants include Rendezvous Grill, Dragonfly Cafe and Bakery, and Barlow Trail Roadhouse.
Are there opportunities to exercise at Mt. Hood Oregon Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Mt. Hood Oregon Resort located near the city center?
Yes, it is 0.7 miles away from the center of Welches.
Are pets allowed at Mt. Hood Oregon Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mt. Hood Oregon Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Is Mt. Hood Oregon Resort accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.