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BEST WESTERN PLUS Cascade Inn & Suites

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BEST WESTERN PLUS Cascade Inn & Suites
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425 Reviews from our TripAdvisor Community

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Showing 420: English reviews
Pasco, Washington
Reviewed yesterday NEW

Our star was only one ought but was clean and quiet! Only complaint was the bed was not super comfy. The staff was professional. The hot tub/ sauna was nice! Large selection for breakfast! The price for our stay was very reasonable

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Helpful?
Thank 763britnit
Kennewick
Reviewed 4 days ago NEW

A day that started at 6am with a 6 hour train ride and two flights that was supposed to end at 11pm with a short 50min flight. As the boarding process started at 10 pm, they quickly announced that the flight had been cancelled. The next flight was the next day at 2pm and oh, there is one seat left....

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Helpful?
Thank B4456AXpeterd
Pendleton, Oregon
Reviewed 5 days ago NEWvia mobile

We stayed here with family while traveling back and forth between Hood River for the Polar Express Train Ride. We chose to commute so we'd be closer to PDX and shopping. Only problem we encountered was the iron didn't work in my mother and aunt's room. But I just gave them ours from our room and let the front desk...

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Helpful?
Thank Dara W
Bend, Oregon
Reviewed 4 weeks ago

In summary I'd say this motel, where we've stayed often because it is close to friends, does not currently rate a Plus from Best Western. Over the last 8 years we've stayed at this motel 2 or 3 times/year because of location. I might stretch my rating to 3.5. There are some good features: ~ Motel is located just 2...

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Helpful?
Thank brandoca
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review

Thank you for staying with us. We value your business and appreciate your comments. We do have a couple new employees in training and your opinions will be used to further their training. Have a safe and happy holiday season, Kim & Staff

Joliet, United States
Reviewed 4 weeks ago

Nice location, rooms and breakfast. Very clean pool, spa and sauna. Very friendly people and quiet. Saw reviews of folks complaining about certain things, I had no issues and would stay again. Some people just like to complain and crab

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Helpful?
1Thank Anthony S
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review

Thank you for your business and writing a review. We value both your opinion and your business and we are very happy to hear you enjoyed your stay and we look forward to seeing you again. Thank you, Kim & Staff

Charleston, South Carolina
Reviewed 4 weeks ago

Located about 12 miles outside Portland at the beginning of the Columbia River scenic highway. Multi story hotel with l arge standard rooms with very good bed and good bathroom. Fridge microwave in room, Continental breakfast included. Friendly staff. Recommend, Hope this helps.

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Helpful?
Thank Howard P
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review

Thank you for staying with us and writing a review. We value your business and opinion and hope to see you again. Kim & Staff

Seattle, United States
Reviewed 5 weeks ago

This was a nice location for the most part, however it would have been a courtesy to let me know they were in the middle of construction project. This caused a limited number of parking spaces and restricted maneuvering in the parking lot. I did have damage to my rear bumper from someone backing into me.

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Helpful?
Thank Sean C
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review

Thank you for your review. We appreciate your business and comments. You must be talking about the city sidewalk that is be leveled since we don't have any construction going on in the hotel. The crew did block off a few spaces in the row by the street but we still have plenty of parking available. Even when we are...

Goodyear, Arizona
Reviewed October 26, 2016

Very clean and recently renovated hotel. Has microwave, refrigerator, hair dryer that ISN'T attached to a wall! Free internet. Good location for us as family was just down the street. The bed was comfy, although the pillows were small.

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Helpful?
Thank laurmeister
Houston, Texas
Reviewed October 25, 2016 via mobile

We've traveled to the Columbia River Gorge a few times each year for the past 5 years. We've nearly always stayed at this hotel the night we get into town or the night before we leave, or both. Gets you close to PDX, but just outside the busy fray. Never again. It's clearly under new management or something has happened....

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Helpful?
Thank agreenlawyer
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review

Thank you for your business over the last few years and thank you for writing this review to let us know about our short comings during this stay. We are sorry to hear about your experience this time. Our ownership/management has never changed. We are 100% non-smoking and no pets so no room should ever smell like an ashtray or...

Ft. Lauderdale,, United States
Reviewed October 24, 2016

Hotel guest room services were lacking. No one came to make up the room until 4:30 pm. Breakfast food service was disappointing. Trays stayed empty waiting for eggs and coffee to be refilled. I waited for 15 minutes for a tray of eggs to come out of the prep microwave and to be put on the buffet. Coffee pots were...

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Helpful?
Thank Sylvia P
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review

Thank you for staying with us and writing a review. We hope you enjoyed the wedding your were here to attend. We are sorry breakfast was so busy during your stay. With the two wedding groups here over the weekend our staff did fall behind in housekeeping as well. We apologize for the late afternoon cleaning service and the 15...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
This Ultra Clean Troutdale, Oregon hotel is situated in the heart of Oregon's best natural wonders and attractions. Located at the mouth of the Columbia River Gorge but just minutes from downtown Portland, visitors can experience breathtaking Gorge sights without staying too far from the state's urban capital. Guests of BEST WESTERN PLUS Cascade Inn & Suites will enjoy friendly service and deluxe hotel amenities - like satellite television, luxurious pillow top mattresses, high-speed Internet access, complimentary hot breakfast, free parking, complimentary newspapers, and an evening soup and cookie reception every Monday through Thursday. This Troutdale hotel also features an indoor heated pool, hot tub, steam room, and exercise room, is completely non-smoking and pet-free. ... more   less 

Additional Information about BEST WESTERN PLUS Cascade Inn & Suites

Address: 23525 NE Halsey St, Troutdale, OR 97060-2814
Location: United States > Oregon > Troutdale
Price Range: $90 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Cascade Inn & Suites 2.5*
Number of rooms: 60
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Also Known As:
Best Western Troutdale
Troutdale Best Western
Best Western Cascade Hotel
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Cascade Inn & Suites staff and other travelers.
4 questions
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boston
2 months ago
McCall, Idaho
9 months ago
Virginia
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Cascade Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No rooms have views but the many we've stayed in are equally quiet.”
 of 5 bubbles brandoca, 4 weeks ago | Read review
“Find a better deal....”
 of 5 bubbles TheCrazy, Oct 17, 2016 | Read review
“I don't think there are any "views" from this hotel. We had a room in the back which was very quiet.”
 of 5 bubbles sandybeaches23, Oct 15, 2016 | Read review
“Ask for the king room!”
 of 5 bubbles Shasta5Lady, Sep 9, 2016 | Read review
“Stay in top floor in front because the back of the hotel faces the expressway.”
 of 5 bubbles christineb260, Aug 3, 2016 | Read review
5 of 5
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