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The Grand Hotel in Salem

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#3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
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The Grand Hotel in Salem
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506 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Hotel in Salem
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Showing 499: English reviews
London, United Kingdom
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 21, 2014

Stayed one night on a road tip. Room spacious and clean. Front desk staff recommended a lovely local restaurant which we ate at then we went to Bentley's the onsite bar for a drink. The hotel and bar are part of the convention centre so it does seem a little big and unfriendly at first but this was soon remedied.... More 

Helpful?
Thank Becxzs
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Becxzs, Thank you for the kind words regarding your recent visit. We appreciate the comments regarding the elevators and will work to help people that wish to utilize the stairs know which ones to use to not have to exit the building. The South staircase that you used is for a fire exit our North staircase opens up to... More 

Vancouver, Canada
Level Contributor
198 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed September 20, 2014

We find this hotel after a long day driving and is probably the only hotel right in downtown core of Salem. The lobby area is large, clean, and gives the appearance of a very expensive and luxury place. To our surprise we found the rates to be fairly reasonable considering the location and the luxury. The hotel also boasts a... More 

Helpful?
Thank smrgeog
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear smrgeog, We are glad that you found us! We have several people compliment Tyler on his outstanding service, this type of feedback is a great motivator. Thank you very much and we look forward to your return visits, Scott Snyder General Manager More 

Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed September 14, 2014 via mobile

We stayed at the Grand during Willamette University's Homecoming Weekend (and my 30-year reunion). I've stayed here several times in the past, and have enjoyed it each time. It's conveniently located, with plenty of FREE parking. The rooms are clean and well-appointed. And the staff--particularly housekeeping--are warm, friendly, and responsive to requests. We will continue to make the Grand our... More 

Helpful?
Thank Deedubs2
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Donal W, Thank you for the wonderful comments, I appreciate in particular the praise for our Housekeeping staff. Coincidentally, this is National Housekeeping week, I share all of the great comments we receive, but your's will certainly help them to understand what type of impact they have on our hotel's success. Thank you very much, Scott Snyder More 

Portland, Oregon
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 13, 2014

Was in Salem on business, was a nice place conveniently located to where I needed to be for my business. Comfortable beds and they went out of their way to accommodate my special needs. On site Parking Many restaurants and activities to explore when you have the time to.

Helpful?
Thank treeman97123
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear treeman97123, I am glad to see that the hotel was convenient for your business trip to Salem. It looks like you were able to take advantage of the bulk of our amenities and appreciated the Green Initiatives that we embrace as a company. I did want to let you know that this Winter/early Spring, we are projecting a pretty... More 

Lebanon, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 5, 2014

First impression is the lobby which is large and well. quite "grand" . Check in staff was very courteous and there were enough people to take care of the two or three of us checking in at once. The room was very clean with no little issues like bumps in the carpet or tiles coming up in the bathroom. We... More 

Helpful?
Thank SGinOR
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

SGinOR, Thank you for the wonderful review of your stay with us! I'm very happy that we could be a part of making your Anniversary special. Many more, Scott Snyder General Manager More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 3, 2014

This hotel is only a few blocks from the State Capitol and in the middle of a busy restaurant district. That said, we clearly heard street traffic from our 4th floor room. Otherwise, the room was fine - nothing special but nothing to complain about either. It is a pretty good size. Free parking in the garage is great! The... More 

Helpful?
1 Thank Lisa G
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Lisa G, Thank your for choosing our hotel, I'm very glad that you rated our staff so highly. We certainly look for individuals that have a real desire to serve. I would suggest requesting an interior facing room, being a downtown facility, we do have many guests that prefer the non street side and we happily accommodate. Hope to... More 

Bradenton, Florida
Level Contributor
79 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed September 3, 2014

We found this hotel exceptional in every way. Downtown Salem location, free parking, great rates, large modern rooms, great in-house restaurant, and very good breakfast buffet included in the room rate. Room was very comfortable.

Helpful?
Thank Randall M
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Randall M, Wow, thank you very much! We really appreciate the comment about our staff. That will really make them feel proud and appreciated. Scott Snyder General Manager More 

San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

We have stayed here at least 10 times in the last 4 years and have never been disappointed. Rooms are large and clean, and the staff are all very friendly and helpful. Parking and hot breakfast are included in the price of the room so it's a great deal too. The restaurant has a full bar, great wine list and... More 

Helpful?
Thank Creit
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Creit, Thank you for the wonderful comments, that is very encouraging that your impression over the past 4 years has been consistently pleasant. We are fortunate to have a consistent team in housekeeping and the front desk and very much enjoy building relationships with our guests. See you next time, Scott Snyder General Manager More 

Montreal, Canada
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 2, 2014

A plain, clean, not too original place. My two sons were happy, the internet was kind of fast, the AC worked well, and the beds were comfy. What else is there to say; not too much of a soul in there, a bit too over done with the decor...good value, well located, garage...really it is a fine place but without... More 

Helpful?
Thank ulluriat
Fort Lauderdale, Florida
Level Contributor
123 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed September 2, 2014

The room is pretty standard, I don't recommend the hotel breakfast...head out and find a little local eatery...the location is great for getting around. Took a while for our AC to work but it eventually did kick in.

Helpful?
Thank Jennifer C
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Jennifer C, Thank you for the review of your stay with us. We believe that our hot breakfast buffet is a deciding factor for our guests choosing our hotel. I will be following up with our breakfast attendants and Chef for any ideas to help keep the breakfast line plentiful and appealing when we have 400 plus guests in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Oversized, Well-Appointed, and newly renovated Hotel Accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon! ... more   less 

Additional Information about The Grand Hotel in Salem

Address: 201 Liberty St SE, Adjacent to the Salem Convention Center, Salem, OR 97301-3509
Location: United States > Oregon > Salem
Price Range: $156 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
The Grand Hotel In Salem Oregon
Hotel Style:
#1 Green Hotel in Salem
#3 Business Hotel in Salem
#3 Family Hotel in Salem
#3 Romantic Hotel in Salem
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