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The Grand Hotel in Salem

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#3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
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520 Reviews from our TripAdvisor Community

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Showing 513: English reviews
San Francisco, California
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed yesterday NEW

I don't think that there are many luxury hotel options in Salem, so it is what it is. This place is very similar to Embassy Suites - the free continental breakfast, the room had a living room + bedroom, same price points, pool/hot tub area, etc. I did like that the front desk makes cookies in the late afternoon/early evening.... More 

Helpful?
Thank vanillachalk
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The lobby looks nice, but the rooms are outdated, beds are poor quality and the bathroom is below average. The free breakfast seemed like a cattle call. I am not trying to be harsh but unless you choose the Grand for a wedding or because of its location, you can spend less and probably get a better stay at some... More 

Helpful?
Thank john d
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear john d, Thank you for staying with us and taking the time to complete a review. We do have the incredible opportunity to host many large events being associated with the Convention Center and being the with the closest proximity to everything vibrant in Salem. We are not promoting a "boutique" lodging experience. If your travels should bring you... More 

Palo Alto, California
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at The Grand Hotel many times since it opened. The staff has always been friendly and helpful. The hotel lobby is beautiful. The hotel is always clean and well maintained. During my recent stay I reserved a King Suite Room. These are large rooms and well furnished. A guest may notice a little bit of road noise... More 

Helpful?
Thank Stu C
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Stu C, Thank you for the recommendations. We appreciate the staff and facility acknowledgements. Scott Snyder General Manager More 

Mukilteo, Washington
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed at this property several times, and the staff are excellent. But, the guest behavior has behavior has continually gone down hill. Now the hotel is noisy and starting to look very worn and rough around the edges. Kids were jumping up and down a banquet in the lobby, the parent and the staff did and said nothing.... More 

Helpful?
Thank Steven I
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Steven I, Thank you for the comments, I am going to presume that this most recent visit was on a weekend, we do host 7-8 wedding groups per weekend and the crowd has a very different feel than the weekday business. If there is a tactful way to ask parents to control their children, we would excitedly incorporate it... More 

Washington, DC
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel meets all travel needs in Salem. If you are part of a wedding block or otherwise have to make reservations over the phone, you may have a challenging time- they asked if they could call me back later- an odd experience in 2016. It would be good if they could update their reservations system. The hotel itself is... More 

Helpful?
Thank Camdc
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Camdc, Thank you for the comments. We understand that the staff gets pushed with phone and desk commitments. We do our best to not inconvenience anyone by incorporating as many efficiencies as we can through training and scheduling of staff. Sometimes the required employee breaks and guest needs are conflicting. We are glad that your overall experience was enjoyable... More 

Coquille, Oregon
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We wanted to stay downtown and the Grand Hotel is in the heart of the Capitol. Close to State Government buildings, restaurants and night life. Hotel has 5 stories, with on site Bentley's Restaurant and Lounge, pool, fitness center and great complimentary hot breakfast and free parking. Friendly staff and attractive large lobby.

Helpful?
Thank Genelle H
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Genelle H, Thank you for choosing our hotel for your visit to Salem, we are so glad that you found us! Scott Snyder General Manager More 

Bainbridge Island, Washington
Level Contributor
100 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very close to Willamette University this is a spacious hotel with very nice rooms and great service. Underground self-parking. It can be a bit of a trick to get to until you figure out it is surrounded by one-way streets. The only place on our trip where the desk person pronounced my name correctly.

Helpful?
Thank Michael S
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Michael S., We hope that as your son or daughter continues their Willamette University experience that we will see you many times. Thank you for choosing our hotel, Scott Snyder General Manager More 

Vienna, Virginia
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We had a king suite. Very comfy with sitting room comfy sofa, chair with microwave coffee maker. Restaurant is good probably great for Salem. Free breakfast bar more than adequate Staff pleasant and accommodating. In the center of town

Helpful?
Thank drRBM
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear drRBM, We really appreciate the compliments and hope to host you again in the future. Scott Snyder General Manager More 

Woodland, CA
Level Contributor
136 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I almost never give a 5 star rating but the Grand Hotel deserves it. I had a mini suite which includes a nice sitting area which is separate from the bedroom. The wet bar area is nice and includes a frig and microwave. A hotel of this caliber should provide a safe for valuables. My only complaint is the road... More 

Helpful?
Thank Bill F
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Bill F, Thank you for the wonderful comments, we don't take that for granted! As you point out, we don't have a safe in the room but we do have safe deposit boxes available for guest use at the front desk. We will happily assign a room on the non street facing side if you let us know at... More 

Pittsburgh
Level Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Agree with most prior reviews. Pro: nice grand lobby-more like a 5 star. Nice pool area with large hot tub. large well decorated halls. Rooms big with love seat and larger than normal desk. Granite bathroom counters and granite shower walls. Small microwave and small frig. Good lighting in bathroom with lighted make-up mirror. Clean. Convenient underground parking. Location good... More 

Helpful?
Thank PittsburghFamilyof4
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear PittsburghFamilyof4, Thank you for the review, we have focused our renovation efforts to the guest rooms so far but the lobby area and fitness room are next on the agenda. The number of times that we see every piece of equipment being used highlights how important guests feel exercise is to their traveling experience. We hope to host you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Breakfast
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Oversized, Well-Appointed, and newly renovated Hotel Accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon! ... more   less 

Additional Information about The Grand Hotel in Salem

Address: 201 Liberty St SE, Adjacent to the Salem Convention Center, Salem, OR 97301-3509
Location: United States > Oregon > Salem
Price Range: $175 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
The Grand Hotel In Salem Oregon
Hotel Style:
#1 Green Hotel in Salem
#3 Family Hotel in Salem
#3 Business Hotel in Salem
#3 Romantic Hotel in Salem
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