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Shilo Inn Suites - Salem

2.5 of 5
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3304 Market St NE, Salem, OR 97301
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1 room 1 adult
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Shilo Inn Suites - Salem
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158 Reviews from our TripAdvisor Community

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Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

I arrive for check-in to a suite that I booked online at about 9PM to an empty lobby. Then a lady comes out and the first thing that she wants to do is authorize another charge on my credit card which ended up never being refunded BTW. This hotel is in a shady part of town and while I am... More 

Helpful?
Thank PDXtrent
Bellevue
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Checked in late but the hotel staff were friendly. Decent spacious room, the bathroom was clean. Finding the place was a little harder, the GPS directed us wrong but the hotel is right along the exit to I5. The breakfast was alright and it was included in our stay.

Helpful?
Thank Malini K
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Malini K, Thank you for your review. I'm glad you enjoyed your stay with us and hope that now you can find the hotel you will stay with us the next time your travels bring you to Salem. Sincerely, Pam Urben-General Manager More 

Cut Bank, MT
Level Contributor
156 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed January 4, 2016

First of all, hard to find drive into the motel. Greeting a the desk was great - very helpful and friend clerk! Room on the 4th floor - nice and spacious with lots of seating/tables. Bedding is nice, mattresses are old and visibly lumpy. Everything was sort of ok, not bad considering price, until we headed to the hot tub.... More 

Helpful?
Thank bonniebo40
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Bonniebo 40, Thank you for your review. I do apologize for your first impression of our pool and hot tub area. I have spoken with our maintenance department to correct the issues you mentioned. I'm glad that overall you had a good stay, we are in the process of updating our rooms and hope that you will come back... More 

Travelers are raving about these Salem hotels

2 reviews
2 of 5 stars Reviewed December 30, 2015

On Christmas Eve, we booked this property online without seeing it, which was a big mistake. As soon as we pulled up, I had a bad feeling. It shares the parking lot with a small run down strip mall, including a pot shop. Check in was fine, and the guy behind the desk is the only reason why this property... More 

Helpful?
Thank Katie A
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Katie A., Thank you for your review. I do apologize that you had such a bad experience. We are a non smoking hotel and in the process of updating our rooms. Your stay has been refunded and I hope that given another opportunity you will have a much better experience. Sincerely, Pam Urben-General Manager More 

Redding, Connecticut
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 15, 2015

This property shares a driveway with a small strip mall and is behind a restaurant. They said I had to pay for my entire stay upfront even though I was paying with a credit card. There is a sign that if someone is paying with a debit card that payment needs to be made upfront, but no mention of a... More 

Helpful?
Thank WearyTraveler40
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Weary Traveler, Thank you for your review, I'm sorry you were left with a bad impression of our hotel. We are in the process of updating our rooms and hope that next time you are in Salem you will give us another chance and let us know what you think. Sincerely, Pam Urben-General Manager More 

Roseburg Oregon, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 8, 2015

I had the opportunity to stay in Salem Oregon on October 10th 2015. Shilo Inn's usually have a reputation of a nice place. However; please be cautioned, this place needs some serious updating. First, the staff for this hotel is top notch, very accommodating. The overall appearance of the hotel is decent. It's only when you get into your room... More 

Helpful?
2 Thank Daniel V
Chicago, Illinois
1 review
5 of 5 stars Reviewed October 15, 2015

My fiance and I were flying in from Chicago to visit my parents in Salem. We had searched online trying to find the best bang for our buck but to no avail... Until we stumbled across the Shilo Inn Suites. At a fraction of the cost of the other hotels, this is truly a bargain. Friendly staff who greet you... More 

Helpful?
Thank Brittany B
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Brittany B, Thank you so much for such an awesome review. We love to hear when a guest has had such a great experience. We are pretty proud of our hotel and glad that you were able to take advantage of our many amenities as you mentioned. We hope that next time you travel to Salem you'll come back... More 

Portland, Oregon
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed October 13, 2015

I do not recommend this hotel to others. The price is low, but the property is in need of a lot of maintenance. To list a few problems, the only access to the upper floors from the lobby is by a single elevator. The elevator broke (with guests in it) while we were there and was non-functional for about 10... More 

Helpful?
1 Thank nelsuza
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Nelsuza, thank you for your review of our hotel. We appreciate your feedback and want to let you know that we are in the process of updating our hotel. I hope that given another chance you could stay in one of those rooms and let us know how we are doing. Sincerely, Pam Urben-General Manager More 

Ocean Shores, Washington
1 review
2 of 5 stars Reviewed October 1, 2015

No reservation when I arrived. Hotel said they did not work with get-a-room. It was 6 pm Friday night and after a 2 hour wait I had to pay again to stay there. Shilo dropped the ball big time. I showed all confirmation paperwork to hotel upon arrival. I was out several hundred dollars for over a month before get-a-room... More 

Helpful?
Thank 681claire
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this review

Dear Claire, I am so sorry that you were left with such a bad impression of Shilo Inn, this is not normally the case and hope that if given another opportunity in the future it would be a much better experience. Sincerely, Pam Urben-General Manager More 

Roseburg, Oregon
Level Contributor
141 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed September 21, 2015 via mobile

This hotel has easy access to I-5. I checked in late. Check in was quick and efficient. My room was on the 3rd floor on the north side. The state fair was having its fireworks display so I was able to view them from the room. The room was very clean and quiet. It had all the standard amenities refrig,... More 

Helpful?
Thank WorldTrvlr13
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