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Crossland Economy Studios - Salem - North

2.0 of 5
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3535 Fisher Road N.E., Salem, OR 97305-1419 (Formerly Crossland - Salem)
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1 room 1 adult
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Crossland Economy Studios - Salem - North
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91 Reviews from our TripAdvisor Community

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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 11, 2015

Front desk was very curt and asks for, and photocopies, ids of all adults (saying it is for security reasons). Does not do housecleaning unless you ask. One day I went to get some new towels for the two rooms we rented and they would only give me towels for the room I was in, not my children's room. My... More 

Helpful?
1 Thank UpCountryBoy
Roseburg, Oregon
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 9, 2015

I stayed here in Sept. 2015 to attend the OR State Fair-Salem and never got the amenities asked for in the 2 days I stayed. Friends of the guests were sleeping in their cars out in the parking lot, no security cameras to watch parking lots or hotel at all, and it looked like there were people just flopping there... More 

Helpful?
1 Thank jim a

Travelers are raving about these Salem hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 31, 2015 via mobile

Outstanding, A home away from home as advertised. First person (desk)very professional but too rigid, losing humanity as to personal requests. (refusals to accept early payments, forgetting our identity when cards don't work due RF interplay and refusing to exchange toaster when causing fire/smoke alarms squeal). We found the property to be well-tended, but there are areas of concerns. Like... More 

Helpful?
1 Thank craz69
Manager_11525, General Manager at Crossland Economy Studios - Salem - North, responded to this review

Thank you for your review. We're sorry to hear about the housekeeping issues you experienced; however, we're glad that you enjoyed your "home away from home". We will review your feedback with our housekeeping staff to address the concerns you mentioned. Thank you again for your kind words. We look forward to seeing you again in the future. More 

Portland, Oregon
1 review
5 of 5 stars Reviewed August 8, 2015

This was my second extended stay at this location in as many years as I traveled for work. If you're looking for a well run hotel with friendly and professional staff, consistent and professional housekeeping, and a great location near the interstate and a main street with every kind of restaurant and amenity, this is it. The staff accommodated my... More 

Helpful?
Thank Rick A
Manager_11525, General Manager at Crossland Economy Studios - Salem - North, responded to this review

Thank you for providing us with details about your stay. We appreciate your kind comments about our staff and how we went the extra mile for you. I’m thrilled we were able to provide you with a home away from home experience! Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in... More 

Salem, Oregon
1 review
2 of 5 stars Reviewed August 4, 2015 via mobile

I have stayed there for few months wile purchasing a house. Here is a ran down of them. 1. Housekeepers admitted that there place of bossiness is unprofessional. There own housekeepers don't understand why anyone stays there by choice. 2. Every other day they need to come in to your room to do some kind of test. Washer and dryers... More 

Helpful?
Thank joe1989n
Manager_11525, General Manager at Crossland Economy Studios - Salem - North, responded to this review

Thank you for providing us with details about your stay. Please know that we are sincerely sorry that your stay was not to your satisfaction. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. The staff and I appreciate your... More 

Sacramento, California
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed July 30, 2015

In fact, this motel offered clean, nice sized rooms. If my expectations had been properly set ahead of time, I might have been OK staying here, but there were too many surprises. Check in was slow, with several folks ahead of me, and one had some sort of problem. Even though there seemed to be additional office staff available, only... More 

Helpful?
Thank BiffCanlett
Manager_11525, General Manager at Crossland Economy Studios - Salem - North, responded to this review

Thank you for the feedback about your stay at our hotel. I appreciate your comments regarding our rooms; however, I am disappointed to hear that we were not able to provide you with the amenities needed. As this hotel’s manager, I can assure you that I will be meeting with our front desk staff to ensure we are clearly communicating... More 

1 review
1 of 5 stars Reviewed July 23, 2015

Rooms are old, no hair dryers, have to take towels to front desk to get new ones, 2 washers out of 5 not working, will not use this or a property with this name again, economy is an understatement, terrible!!!

Helpful?
Thank Daryl C
Manager_11525, General Manager at Crossland Economy Studios - Salem - North, responded to this review

The staff and I read your comments about your stay with us. Please know that we are sincerely sorry that we were not able to meet your needs during your stay. To uphold our company's high standards, we make sure we clearly communicating our amenities as well as making sure our rooms meet our company’s high standards. The staff and... More 

Roseburg, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 17, 2015

Had to stay here while our apartment was being fixed! Dirty, beds are very hard, potato bugs dead and alive in the bath room. We had a used bottle of shampoo in the shower! Had to go get our toilet paper from the front desk and for clean towels you HAD TO turn in the dirty ones first!!! 2 packs... More 

Helpful?
1 Thank Linda G
Manager_11525, General Manager at Crossland Economy Studios - Salem - North, responded to this review

Thank you for providing us with details about your stay. I am sorry to hear that you had issues with our services and amenities. In response to your feedback, I am going take steps to improve the cleanliness of the rooms and the scheduling of freezer defrost. I am grateful for the feedback you provided so we are able to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 3, 2015

I am 60 years old and have stayed in many hotels/motels and this is by far the worst. Filthy decks and stairs; garbage cans overflowing; our "non-smoking" room smelled like an ashtray; bed like plywood, absolutley nothing in the "kitchenette" - no coffee maker, dishes, silverware, glasses. After 30 minutes I could not breath and had enough. I took the... More 

Helpful?
1 Thank Steve C
Manager_11525, General Manager at Crossland Economy Studios - Salem - North, responded to this review

Thank you for the feedback about your stay at our hotel. I am sorry to hear that your room smelled like smoke. I discussed your comments with the team, and we are going to review our treatment of rooms on the third floor. The third floor on the back side are all smoking rooms, so this may have been the... More 

Union, Oregon
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 30, 2015

This used to be an awesome place to stay, I will never stay here again. The beds are so hard you feel like you are sleeping on concrete. Free wi-fi you will be told it is unsecure by your browser, so if you pay the hotel will upgrade you. Broken remote, no ashtray in a smoking room. I was highly... More 

Helpful?
Thank Connie N
Manager_11525, General Manager at Crossland Economy Studios - Salem - North, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the issues you experienced with your bed, Wi-Fi and overall condition of your room. I will be reviewing your comments with our staff to ensure your experience is not repeated. Thank you again for your feedback. If you have any additional feedback, please reach... More 

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