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Phoenix Inn Suites South Salem

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#7 of 23 Hotels in Salem
Certificate of Excellence
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Phoenix Inn Suites South Salem
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222 Reviews from our TripAdvisor Community

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Showing 221: English reviews
WA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Friendly staff, comfortable bed, very clean room - which I really appreciate! Room was good size. I did not have the breakfast so can't comment on that. The only con was that they have sheer drapes so light comes in. If you have a hard time sleeping without it being dark, I recommend bringing a sleeping mask - or throw... More 

Helpful?
Thank PalouseReviewer
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

PalouseReviewer, Thank you so much for your excellent review! It's great to hear you enjoyed your stay. I apologize about the trouble with the curtains, we have black out curtains in every room they are just behind the sheer curtains closest to the window. Thank you again for your review, we hope to see you again next time you're in... More 

2 reviews
4 of 5 stars Reviewed 1 week ago NEW

The property appears to be fairly new or recently updated. Double queen room is larger than most hotels. Good quality linens. Bathroom is nice and clean. Wi-fi was pretty good with decent speed. Breakfast was standard fare, service was outstanding. The lady in the breakfast room was diligently refilling the trays and keeping the tables clean. Would highly recommend this... More 

Helpful?
Thank Fymido L
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Fymido L, Thank you so much for your review! We are glad to hear you enjoyed your stay and appreciate the kind words about our property and staff. They work very hard and really cherish the positive feed back. We hope your travels will bring you our way again. More 

New York City, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

This place was a treat. It was inexpensive and staff was extremely friendly. She recommended visiting the waterfalls upon our stay. When we woke up, we found printed directions under our door. How thoughtful! The room was modern, well-adorned, and cozy with microwave and refrigerator. Breakfast was good and the staff was hospitable. Location is great surrounded by many stores... More 

Helpful?
Thank prsw4u
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

prsw4u, Thank you so much for your excellent review! It's great to hear you enjoyed your stay. We take great pride in our staff and will share your comments with them. Thank you again for your review and we hope to see you again! More 

Mount Vernon, Washington
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Spending the weekend and enjoyed this clean, comfortable motel. Good staff, well maintained rooms- ours had a King sized bed and sitting area with a roomy leather love seat and chairs. Microwave, mini fridge, personal coffee maker. Plenty of space for our friends to visit snd chat. Quiet room, excellent linen and wonderful mattress. Didn't have time for pool or... More 

Helpful?
Thank Kascha N
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Kascha N, Thank you so much for your review! It's great to hear you enjoyed your stay. I'm glad you liked the layout of your room and was able to enjoy a peaceful nights sleep. I will make sure to share your review with the rest of the staff! We look forward to welcoming you back the next time you're... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Rachel at Phoenix Inn is a super star! Went to Steam Up at Antique Powerland last weekend in the Salem area. After perusing the reviews and prices, chose Phoenix Inn for a Friday and Saturday night stay. There were cheaper places available and way more expensive places, but I made the right choice. Got waaaaaay more than I paid for.... More 

Helpful?
1 Thank Mike M
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Mike M, Thank you so much for the kind words about our property and staff! We are so happy to hear you enjoyed your stay. I will make sure to share your kudos to Rachel and the rest of the staff! We look forward to welcoming you back next time you're in Salem. More 

Atlanta, Georgia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Checkin was easy, Rooms were room bathroom large. Free breakfast was more than a muffin n coffee. Had waffles, eggs, cereal, yogurt, fruit. Staff in breakfast were friendly and helpful. I would stay here again.

Helpful?
Thank 751elviraf
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

751elviraf Thank you for the review, we are pleased that the experience you had was pleasant and we look forward to your return visits. More 

Oakridge, Oregon
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago via mobile

We had a room on the ground floor, actually the floor below the lobby floor. The bed was fine. It was clean. It felt kind of tired like it needed a new coat of paint and a little maintenance. For example the bathroom fan cover was hanging off the wall. The breakfast had a nice variety of choices. The thing... More 

Helpful?
1 Thank Jill19830
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

Jill19830, Thank you for your review. We're always looking for areas to improve upon so we appreciate your comments, I'll make sure to discuss them with the staff. As for our curtains, every room in our hotel has a set of blackout curtains they are in between the window and the sheers that provide total coverage of the windows when... More 

Seattle, Washington
Level Contributor
178 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed July 23, 2016

The room was a 2 bedroom and comfortable for us. There was enough closet space as well as room for suitcases and other bags. We made good use of the refrigerator but didn't use the microwave. The dresser had 3 large drawers. The bathroom was small with a tub/shower combo. The 2 sinks were next to the closet. They do... More 

Helpful?
1 Thank jav9206
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

jav9206, Thank you for your review, it's great to hear you enjoyed your stay. I appreciate the feedback on the A/C unit and will discuss it with my maintenance engineer. We look forward to welcoming you back next time you're in Salem! More 

Eagle River, Alaska
Level Contributor
499 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
3 of 5 stars Reviewed July 22, 2016 via mobile

My assessment of this hotel has changed since last year. I almost gave this hotel a two star rating...the only thing that convinced me to give them a three was that they upgraded us to a king suite without our even asking for it upon check in (we reserved a single queen room). I wished to make use of their... More 

Helpful?
1 Thank AKcabingirlA
Michelle D, General Manager at Phoenix Inn Suites South Salem, responded to this review

AKcabingirlA, Thank you for your review and feedback. From reading your review, there were areas where we fell short in providing you the experience you deserve and enjoyed on previous trips. I am surprised to hear the issue with the pool and can tell you this is not a frequent occurrence. I have addressed the issue with our maintenance staff... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 22, 2016 via mobile

Not really impressed by this place first off we when we made the reservations that they would be king rooms and in a tall guy so when I get to my room to realize that it was a queen I was really disappointed. When I went to the front desk to find out why it wasn't a king size bed... More 

Helpful?
1 Thank Douglas P
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Phoenix Inn Suites South Salem

Address: 4370 Commercial St SE, Salem, OR 97302-3914
Location: United States > Oregon > Salem
Price Range: $88 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Phoenix Inn Suites South Salem 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Phoenix Inn Suites South Salem Hotel Salem
Phoenix Hotel South Salem
Phoenix Inn Suites South Salem Oregon
Hotel Style:
#5 Family Hotel in Salem
#8 Business Hotel in Salem
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