This place was fantastic. I accidentally booked a room with two beds instead of one, they fixed the problem immediately with no hesitation, fee or even phone call. I sent them a message, they responded within 5 minutes with the problem fixed! Great staff, great communication, quiet room, great views and decor, great location. We came for my wife’s birthday and the staff wrote a note for her and left it in the room.
I would definitely give this rating a 10 . The stay was excellent from the cleanliness to the customer service . Everything was great even though i was only here for the weekend i definitely enjoy my stay here.
Very nice hotel right in the middle of downtown Portland. They had complimentary drinks and snacks and staff was very nice. The room that we stayed in was really nice. House keeping does not enter the rooms but it was really easy to get fresh towels so it was not a big deal at all. I would definitely recommend this hotel and I would definitely stay here again. 10/10
Very classy property in an excellent location. Staff was courteous and attentive, room was beautifully furnished, well maintained and very comfortable. I will definitely stay here again on future trips to Portland
Two Complimentary Pilsners (or IPA if you choose) right at check-in! Beautiful Portland city view from our super comfy king sized bed. Love that they have separate shower/soaking tub and robes to wear. At the moment there is no hotel restaurant/bar however the Bullard across the street provides room service and their food is excellent. We absolutely will be back... the next time we are able to get a sitter ;)
I stayed at the Dossier for 3 nights this week and would not recommend it. Disorderly, unclean, thin walls, and staff are uneducated on hotel procedures and offerings. Before booking a room, I called the hotel to ask about parking, amenities, and general questions. I was told they have first come, first served valet parking available for guests but that was about all. When I arrived, I learned that there's a non-refundable "amenities fee" of $20/night + tax. The fee was not disclosed when I booked online nor was it mentioned during that earlier phone call. So I asked what was included and was told "I'm not actually totally sure but it's like the wifi and that kind of stuff. If you have questions about it, you can text our virtual concierge." (That was after the receptionist interrupted my check in to quickly join a game of hide and seek with her half-masked colleagues, in the middle of the lobby). When I got to my room it was pretty clear that it hadn't been properly cleaned after the previous guests left and I'm not about staying in a dirty hotel room. There are also SO many issues with this apparent lack of covid-safe hygienic practices. I tried using the virtual concierge to sort out a room change but I never got a response so I assume it's broken. But let's get back to this mystery fee. I've copy and pasted what should be included from the Dossier's website and added my experience in parenthesis. - Sleep experience (I'm pretty sure that translates to a bed) - Spiritual menu (there is literally no menu anywhere I could find) - Accredited cleaning (debatable) - Paige, our Virtual Concierge (debatably broken) - Complimentary Wi-Fi (more like $20/night - pre tax) - Complimentary bike rentals to explore the city (bikes are nowhere to be seen and no one mentions them) - Fitness center featuring Peloton bikes & MIRROR (WHERE?!?! THERE ARE NO SIGNS AND NO INFORMATION ON WHERE THIS MYSTERY GYM IS LOCATED) - Well+Fit Kit (aka an iPad full of workout videos you can request to be sent to your room) - Car charging station - Bottled water at check-in (Nope, and there wasn't a bottle in my room either) - Complimentary coffee, pastries and fruit. Served daily. Monday through Friday 6am - 9am and weekends 7am - 10am. (There was fruit 1 morning. Every other morning the only option was an assortment of sugary pastries) - Guest reception with complimentary welcome beverage (Also nope) Long story short, this fee is crap and a way to steal money from guests who are already paying a lot to stay at a mediocre hotel.…
Booked a one night stay to. attend a local Basketball game. Located RIGHT downtown (perfect. location) this place has everything going for it. Beautiful property and rooms, great staff, and exceptionally clean. Having stayed in Portland a number of times, this is the nicest place I have stay for an exceptional price.
Cute and stylish boutique hotel in DT PDX. I was in town for work for 2 days/3 nights. I loved the hotel’s artwork, the view from my room and the large soaking tub. All of the staff I interacted with were young, but very friendly. I did witness the staff discussing a guest text message in the lobby. The guest they were discussing was me, so there’s a training opportunity there. Those aren’t conversations that a hospitality professional has in the lobby or in front of guests. The lack of coffee maker in the room, inconsistency of coffee availability in the lobby and exorbitant incidental fees, negatively impacted my experience. The coffee situation is a deal breaker for me personally, so not sure if this hotel will be the best fit for me on future trips. Wanting a cup of coffee when I wake up at 6 am is not unreasonable. After I raised the issue of no coffee at 6 am, they had it ready on time the next two mornings. They authorized nearly double the cost of my stay at checkin because of their incidentals policy. Be sure to budget accordingly. A $400 stay required a nearly $700 cc hold. I’m from LA so the minor homelessness around the hotel and in DT PDX in general didn’t phase me. They offer housekeeping every 3rd day rather than daily. Since there’s no coffee maker in the room and therefore no coffee to replenish, it didn’t bother me.…
First time in Portland and happy to be staying at Dossier. Lovely, upscale hotel with a very friendly and accommodating front desk staff. The on-site restaurant looks great but isn’t open yet due to staffing shortages. Fortunately, there are other places to go nearby. The hotel is also a short walk from The Pearl District with lots of fun restaurants and stores. If you’re new to Portland like we were, brace yourself for the large number of tent clusters on the streets. They are everywhere in the city.
We stayed here for 4 nights and were very pleased with the hotel, location and staff. This was our first time in Portland so we were here to explore the area. We were told that getting around was very easy and this proved to be true between the buses, trains and the occasional use of Lyft. Our room had a nice view and staff were quite helpful with recommendations for restaurants and directions.