Fabulous team from the front desk to the bell hop service, wait staff and housekeeping. Everyone did such an amazing job for us. Robert and Victor for the valet service and bringing out stuff to our room. Robert even ensured we got into our room sooner.
I had a difficult time making my hotel reservation from a different site - I called the Hilton to confirm, etc. I was really lucky that CHELSY @ the front desk picked up my call. What a pleasure it was to interact with CHELSY. Professional, articulate, every so pleasant, gave clear succinct responses to my question(s). CHELSY even addressed me by my last name - & I think once called me sir. How polite. She is a great ambassador for Hilton and Portland, OR. I hope that I get to meet her and thank her in person. Great job! Dr. DC Mayer
Great room..great food and drinks at the hopcity tavern. The interactive texts throughout my stay were helpful. It was better than I expected. Being a block away from light rail makes the city incredibly accessible as well.
Even though I had booked hotel considering they had valet parking, I was asked by the lady valet to find parking myself. Maybe jt was just a casual racism thing, but I felt very uncomfortable after this at the hotel. Mostly because I could see her parking other cars.
We stayed here for our business trip. The location is superb. A lot of nice restaurants and nice shopping area. what I like the most is Luke who delivered the great customer service and very helpful.
Great hotel and staff. They went above and beyond. There was a minor issue with my room and they got me into a new one immediately. They constantly checked to make sure everything was okay. Now my second time staying here and won’t be my last.
We came to Portland for my brides work and the location of this place is ideal! The front desk staff were extremely kind and helpful, especially Candi and Clarissa! The beds are comfortable and if a big TV is your thing then you will be pleased. I would definitely stay here again. Also, they have two Peloton bikes which was a pleasant surprise.
We enjoyed our stay while visiting Portland for a wedding. Check-in was a breeze, very clean hotel, room was great, and had a nice city view. The bed was extremely comfy. We really like that we were offered on how often we wanted housekeeping to tend our room. The bartender at the hotel bar was friendly and makes a great cocktail. We'd definitely stay here again!
Nice Hotel. Reasonable Price. Horrible experience at this hotel. I had a 3 night stay at Hilton Portland downtown. Response to my concern prompted me to cancel the last day of the reservation and find a different hotel. I witnessed a hotel employee doing some untoward things to a homeless person on the property. Downright evil. I expressed my concern with what i witnessed to front desk staff with a response of "I have emailed a director and they will handle it tomorrow". I advised i would return at 11:30am the following day so i could hear the response. I showed up at 11:30 and was told manager on duty was in a meeting and would reach back out to me shortly. 2.5 hours later and no response. I went back downstairs and was again given a "someone will help you shortly" response. I advised i was going upstairs to pack my belongings and would like out of my last day of the reservation if the response or no response wasnt satisfactory. When i returned, they had my receipt printed out. I asked the manager "Ryan" if they were going to respond and if they took the complaint serious. He asked me what i relayed to the night shift front desk. I advised what i had witnessed and he responded a director of security would reach out. I received a call about 15min later after i had gathered my receipt and left the property. The conversation started out well with Director taking responsibility for his employee action and not doing enough to instill the right culture. His corrective action however left much to be desired. He advised he would "address" it with the employee. No request for description of employee, no attempt to get me to stay at the hotel, no apology for the poor response time from 10:30 the previous night, no investigation into the incident, no offer to follow up with what corrective action would be, nothing. I asked Mr. Director if that was his response, that he would address it with the employee? His response was yes as if that was a sufficient response. Not even an inquiry whether i would like another follow up. He did offer if i wanted to speak to someone else to call the number he called me on. Never been more upset with Hilton Customer Service. …
I don’t know if it was the long weekend or the conference that was there, but everyone in the service industry seemed overwhelmed, except our bartender Saturday night, Matt. He was really friendly and fun to talk to. The room I had booked was not available. I was eligible for an upgrade and was supposed to have an upper corner room. Adrian at the front desk tried all avenues and we were put in a lower level room. We didn’t realize it was an assisted room, which had an open shower where water went everywhere and looking at a parking garage. The morning buffet was cold, which we decided to try because the wait staff was so busy the girl practically threw our menus at us and ran away. Another girl came back, much more calm. Jordan apologized and made things right, we then realized the restaurant wasn’t that busy after all. The fun continued when the taxi we asked for went to the train station and didn’t pick us up. The front desk made the reservation. We were at least 15 minutes late being picked up and almost missed our train. I doubt we will stay here again.…
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