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A note from Hilton Portland Downtown
Updated 03/03/22
About
#50 of 165 in Portland
Location
4.6
Cleanliness
4.5
Service
4.4
Value
3.8
GreenLeaders Gold level
When searching for a downtown Portland hotel that is located in the heart of the city center and only a block away from the MAX Light Rail system, look no further than the Hilton Portland Downtown. Because we are so close to the MAX system, you will have easy access to many of Portland's premier attractions as well as the Oregon Convention Center. MAX also provides transportation to and from the Portland International Airport in just 30 minutes as well as to surrounding cities. Once you arrive at the Hilton Portland Downtown hotel, we hope that you will notice our efforts as a leader in sustainability, but if you don't, that is ok because "green" doesn't mean a different guest experience, just a friendlier experience. As of 2007, we are proud to be the largest Green Seal Certified hotel on the West Coast.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
24-hour security
Paid public parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Gift shop
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Spanish, Arabic
Location
Full view
100Great for walkers
Grade: 100 out of 100
293Restaurantswithin 0.3 miles
59Attractionswithin 0.3 miles
Contact
921 SW 6th Ave, Portland, OR 97204-1124
Getting there
Union Station17 min
Rental CarsSee rental cars from $25/day
883Reviews17Q+A94Room tips
Reviews
Traveler rating
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Most Recent
The shower was covered in long human hair. Our room got changed. We were woke up at 1:30AM by security banging on the door to ask us if we knew the man sleeping outside our door. We did not. Cigarette butts on the carpet. No room servicing. No restaurant. Could order food at the bar only.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded 6 days ago
Dear Donna, Guest feedback is always appreciated as we consider it to be a valuable learning opportunity. We sincerely appreciate you taking the time to share your experience with us. Please accept our apologies for not providing you with an experience that fits your needs and our own standards. We will use your feedback to continue improving our services and wish you safe travels on your next adventure. Sincerely, Dwight Tabales, General Manager
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Hotel's Favorite
I had a difficult time making my hotel reservation from a different site - I called the Hilton to confirm, etc. I was really lucky that CHELSY @ the front desk picked up my call. What a pleasure it was to interact with CHELSY. Professional, articulate, every so pleasant, gave clear succinct responses to my question(s). CHELSY even addressed me by my last name - & I think once called me sir. How polite. She is a great ambassador for Hilton and Portland, OR. I hope that I get to meet her and thank her in person. Great job! Dr. DC Mayer
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Date of stay: July 2021Trip type: Traveled
Service
Helpful
Very tiny room with little available for making coffee or tea and no availability of snack foods or stores near by (for munchies). Sad decor, particularly in the lobby-lots of black and gray. Magnetic key stopped working three times--twice for me and once for my spouse. Understaffed at the desk to help guests. Shower did not drain well, although it was fixed promptly. "Post COVID" and everyone is struggling, but they could do better.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded 1 week ago
Dear Mitchell, We're saddened to learn you did not enjoy your visit. Please accept our apologies for any disappointment with the in-room amenities and decor as well as for any issues with the shower. We'll look into your comments further. In addition, we apologize for any difficulty with the keys. It's important to keep them away from cell phones and similar devices. Should you be in the area again, please consider coming back to stay with us. Sincerely, Dwight Tabales, General Manager
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Beautiful decor in the lobby but rooms are small. Parking is also very pricey at $55 per night when I swear I read it was only $35. Receptionist had told me they can put a rollaway bed in my room. When I check in weeks later I find out that it was never a possibility. One of my party had to sleep on the floor that night bc no one was available that late to approve a comp’d room for the misinformation. Trey and Raymond were the ones who corrected this mishap for me. Otherwise it would have been a one star experience. Stoned young guy at the front desk who made me explain the situation to him for like 10 minutes sucked. He should be fired. Breakfast was only offered as a buffet for $25. Other options should have been available at such a big hotel. Sadly that made me miss Holiday Inns. Overall I wouldn’t come here again. There are so many hotel options that this experience was NOT worth it.…
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Date of stay: April 2022Trip type: Traveled
Room Tip: Location was fine. There a LOT of sketchy areas in downtown Portland and it goes from block to...
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Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded 2 weeks ago
Thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve. We are so happy to hear that Trey and Raymond were able to help put things right. Please accept our deepest apologies for the misinformation and inconveniences you experienced during your time with us. It certainly is not the norm and we would appreciate a second chance to prove that to you. Sincerely, Dwight Tabales, General Manager
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Stayed here a few nights for work. Comfortable, clean, and friendly staff. Walking distance to the business district and bars/restaurants (just watch where you step). My room on a higher floor had a really cool view of Portland.
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Date of stay: May 2021Trip type: Traveled
Location
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Apr 11, 2022
With our gorgeous views and comfy accommodations, you can always expect to have a fantastic experience at Hilton Portland Downtown. Thank you so much for the review. Come back and visit us again anytime. Sincerely, Dwight Tabales, General Manager
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We stayed at the Hilton Downtown one night in March because we had tickets for an event at the Newmark Theatre, just a block and a half away. I'm surprised at some of the reviews because I found the hotel very nice. The lobby is very attractive ... almost spectacular. The room was not huge but certainly adequate and very clean. I can't remember if I reserved a corner room but I got one, which provided for lots of light. The bed was very comfortable. The bathroom is admittedly small - in fact, a very large person might not fit in the space between the wall and sink where the toilet is wedged in - but, as I reminded my husband, not nearly as small as the cruise ship cabin we are going to be in for 3 weeks this summer. The breakfast buffet is a little pricey at $25, but there is a cook on duty if you want to order an omelet or eggs. The staff at the front desk was very friendly and helpful. We didn't try dinner (evidently the breakfast area becomes a brewpub later in the day) because Fogo de Chao is right across the street - too tempting! (be sure to make a reservation) The only drawback I saw was there is a small space to pull into for valet parking and the valets have a hard time parking the cars quick enough to avoid a backup into the street. I'm sure we will be back at some point.…
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Date of stay: March 2022
Location
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Mar 30, 2022
We were delighted to welcome you to Hilton Portland Downtown. Our downtown location is near so many destinations and activities, and we hope you enjoyed your event at the Newmark Theatre! We take pride in delivering clean and comfortable accommodations, so we're pleased to have earned your compliments. Rest assured, your insights will be shared with our valet team, and rest assured, they'll continue to work diligently to provide an efficient service. Come back and see us again next time you return to Portland! Sincerely, Dwight Tabales, General Manager
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+1
The staff of this hotel were very helpful and nice. They helped with any question. The higher floor you get the better as there are nice views. The lobby is very large and has a couple places to get food. It’s on the cleaner side of downtown. The rooms are quite nice.
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Mar 27, 2022
Wow! What an amazing review. With our gorgeous views and cozy accommodations, you can always expect to have a fantastic experience at Hilton Portland Downtown. Thank you so much for sharing, and we can't wait to welcome you back again soon. Sincerely, Dwight Tabales, General Manager
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Poorest excuse for a quality business hotel in my 30 years as a traveling professional. My "Conference Rate" for an academic conference was higher than the available rate thru Priceline. My "Deluxe King" Upgrade room was smaller than my walk-in closet. The temperature control made the room either ice cold, or sauna hot. Water in a room was $3, even after I paid more to stay in a closet than the room rate on Priceline, and a quarter-pounder with cheese was $21 IN PORTLAND, OREGON. No business center in a hotel where an academic conference was being held??? Really??? Hotel employee even denied a request to make a copy of a paper being presented at the conference. All- in- all, an absolutely terrible experience. Oh, yes... and the bed may have been the least comfortable "4-Star" bed I've slept in, in thirty years.…
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Mar 15, 2022
Dear Jack, Thank you for taking the time to share your experience. Please know we want to ensure every guest enjoys a clean, comfortable stay and we sincerely apologize on this occasion we did not meet your expectations. Your feedback is important to us and will be communicated to the relevant departments so we can work on improving on these issues. We wish you safe future travels.
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COVID appears to have taken a serious toll on Portland. This hotel seems to be dying. I'll begin by saying that the people who work in the hotel are great. They really try to be accommodating. They just don't have much to work with. There are few amenities -- e.g., there is an ice bucket in the room, but to get ice, one must carry the bucket to the lobby bar, as there is no ice machine. Similarly, bottled water is available only at the reception desk. The market, shown with full shelves on the website, is nearly empty, offering only bottled drinks (but not water) and pizza. There isn't a restaurant. One orders from a menu at the bar and carries the food to a lobby table. The only breakfast offering is a buffet for $25/person. There are no nearby groceries or even restaurants serving breakfast, and there are no rooms in the hotel with refrigerators. So food is a problem. This is an old hotel that probably was in its prime in the 1950s. Rooms are small, housekeeping is sketchy, and there isn't room to open a suitcase without covering the air vents. There is no way to control the temperature of the room. No extra towels are provided in the bathroom. The neighborhood is sketchy. Not many people on the streets. There's a Trader Joe's thats a 25-minute walk from the hotel and the only real opportunity for breakfast fare. So if you're used to 21st-century accommodations, you may find this hotel lacking. Our decision was to check out after one night, though reserved for four.…
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Date of stay: March 2022
Rooms
Location
Service
Room Tip: Go to a different hotel.
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Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Mar 11, 2022
Dear Carol, Thank you for your detailed feedback on your recent visit. While we are glad that you appreciated our attentive staff, we apologize for any aspects of your stay that you feel missed the mark this time around. Our team is dedicated to positive change, and we will be sure to review all of your feedback with the relevant parties as we move forward. Your insights are much appreciated, and we wish you all the best in your future travels!
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Frequent traveler here averaging about 50 nights a year in Hilton hotels. This is easily the worst experience i have had, and wish i had stayed at another one of the close by locations. here it goes: Good- noon check out (we left asap, but nice to have) Bad: -No hot water- at least three people mentioned this each time i was in the lobby. other reviews mention this too. really great way to start the day. -Parking- valet only at$55 per day is a little steep. I had an email stating it was comped, but it took about 20 minutes for the front desk to agree to Hiltons terms. Valet line- the hotel is right on the street, so cars waiting to park wrap around the block. Add an hour of parking time to your check in during the afternoon. -Valet drop off- because the line was so long, i had to leave my car on the back side of he hotel, per front desk instructions. The Valet refused to pick up the car, and told me to get in the hour long line. He made a threat that my car would get towed if i left it in the check in only parking too long. After connecting with the font desk, another valet finally helped out. - Valet pick up- Valets lost the keys to the key safe, adding an extra 30 minutes to our departure and almost causing us to miss a flight. - Random charges- i had a random $30 charge on my credit card, despite no note on my invoice. Good luck getting in touch with anyone to sort it out. - Room size- much smaller than any Hilton Room i have been in. Not sure whats going on here. The lobby constantly smells like weed, the rooms need maintenance, and the entre place is understaffed. This location badly needs new management (or a wrecking ball)…
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Mar 9, 2022
Dear Jim, Thank you for taking the time to leave us your feedback on your recent visit, and it's unfortunate to hear that you didn't have a good experience. Please accept our apologies for any issues with the hot water, as well as for any inconvenience surrounding our parking policies. We'll discuss your comments internally to ensure this doesn't happen again in the future. Thanks again, and we wish you all the best.
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PRICE RANGE
$184 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton portland & executive tower hotel portland, hilton portland and executive tower, hilton portland executive hotel, portland hilton
FORMERLY KNOWN AS
Hilton Portland & Executive Tower
LOCATION
United StatesOregonPortlandDowntown
NUMBER OF ROOMS
455
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Claim Your Listing Frequently Asked Questions about Hilton Portland Downtown
Which popular attractions are close to Hilton Portland Downtown?
Nearby attractions include Arlene Schnitzer Concert Hall (0.09 miles), Portland Art Museum (0.2 miles), and Oregon Historical Society (0.2 miles).
What are some of the property amenities at Hilton Portland Downtown?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Hilton Portland Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hilton Portland Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Portland Downtown?
Yes, a parking garage, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Portland Downtown?
Conveniently located restaurants include Mucca Osteria, Q Restaurant & Bar, and Southpark Seafood.
Are there opportunities to exercise at Hilton Portland Downtown?
Yes, guests have access to a fitness center during their stay.
Is Hilton Portland Downtown located near the city center?
Yes, it is 0.07 miles away from the center of Portland.
Are any cleaning services offered at Hilton Portland Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Portland Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Portland Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.