I had a difficult time making my hotel reservation from a different site - I called the Hilton to confirm, etc. I was really lucky that CHELSY @ the front desk picked up my call. What a pleasure it was to interact with CHELSY. Professional, articulate, every so pleasant, gave clear succinct responses to my question(s). CHELSY even addressed me by my last name - & I think once called me sir. How polite. She is a great ambassador for Hilton and Portland, OR. I hope that I get to meet her and thank her in person. Great job! Dr. DC Mayer
We happen to have reservations at the Hilton Portland Downtown, and it just happened to be one of the hottest days in Portland unfortunately. Upon arrival the hotel was closed, I was able to get in through one of the side doors and a security guard approached me and said the hotel was closed that I would be staying at the sister property which was the Duniway Portland Hilton Hotel. Well on the website it never said anything about this hotel being closed. After walking a short distance across the street there was an extremely long line of people waiting to check in. There were only two customer service agents checking people in, people behind me were mumbling about if I could get my money back or get out of my reservation it would be best. While waiting in line I was calling the Hilton customer service number to see if there is any nearby hotels that were available. Unfortunately, there was none everything was booked up, by the time I reached the front desk the agent told me that there were no rooms available that I could check in at this time. I asked him when the earliest I could check in, this was around 5:30 PM he said he didn't have an answer because the laundry had shut down and they didn't have any clean linen to change or make up the rooms. He said he would give me a call as soon as a room became available. Now the next thing was trying to find a restaurant that was open and would be willing to service while it was 114°. We were able to find something in Vancouver Washington, but oh of course we had to set outside. Around 9 PM I hadn't heard from the hotel, so I headed back downtown. The agent at the Duniway had told me they opened the Hilton Portland downtown for guest to check-in I was to head across the street there. Of course, there was a line thereto after checking in and getting the wrong room the first time and returning to the front desk to get another room for my family we finally settled in about 10 PM. In the morning we woke up above our air conditioner in the ceiling was a leaking roof with a small drip onto arc air conditioner I called down the maintenance and reported it, and they said they would send someone up to look at it. Upon checking out they asked for a credit card I told him I had already gave one when I checked in, they said they needed one, so I went ahead. After walking to the parking garage, I noticed that I had been double charged on the room I went back up there in the customer service agent said it should eventually come off. Well after a week went by, I ended up having to call the hotel back because they did double charge me. It was an easy fix they were able to credit me one of those charges. No, I don't like to complain a whole lot and I understand that he had a lot to do with the situation, I appreciate the patients that both the customer service agents had and having to deal with all the people during this heat wave. Overall, the rooms are very nice looks like the hotel was recently upgraded or updated really enjoyed the standup shower in the bathrooms. I'm sure that the pandemic didn't help with the situation the hotel was going through, I may give it another try under different circumstances.…
Like numerous other visitors, I scheduled a stay here and was re-directed to the Duniway. Is there any indication when the Hilton Portland Downtown was closed? How is it acceptable to do this to a visitor?
The room was sealed and even the remote had a sealer on it to prove it had been cleaned so we felt quite comfortable with the cleanliness of the room. Beds are comfortable and location is an easy walk to everywhere including the waterfront which I like to walk in the morning. The only drawback is the bar and restaurant don’t open until 5pm and we generally like to go in and get a snack or a drink whenever but that’s the current world. Highly recommend this Hilton.
We've very rarely had an issue with any of the Hilton properties and prefer staying there. This one is very close to many good restaurants in a nice area downtown. Will definitely be staying here again!