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About
#49 of 161 hotels in Portland
Location
4.6
Cleanliness
4.5
Service
4.4
Value
3.8
GreenLeaders Gold level
Our contemporary hotel places guests in the heart of downtown Portland and serves as a gateway to the Oregon Coast and Mt. Hood. We are in walking distance to Pioneer Courthouse Square, Arlene Schnitzer Concert Hall, Portland Art Museum, Portland State University and Pioneer Place shopping mall. Light rail links connect us to the Moda Center, Convention Center and OMSI. Enjoy our on-site restaurant, lobby bar, grab-and-go market and fitness center. Pets are welcome.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
24-hour security
Paid private parking nearby
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Spanish, Arabic
Location
100Great for walkers
Grade: 100 out of 100
189Restaurantswithin 0.3 miles
62Attractionswithin 0.3 miles
Contact
921 SW 6th Ave, Portland, OR 97204-1124
Getting there
Union Station17 min
Rental CarsSee rental cars from $25/day
917Reviews17Q+A100Room tips
Reviews
Traveler rating
- 504
- 225
- 105
- 44
- 39
Time of year
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Popular mentions
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Most Recent
Fabulous team from the front desk to the bell hop service, wait staff and housekeeping. Everyone did such an amazing job for us. Robert and Victor for the valet service and bringing out stuff to our room. Robert even ensured we got into our room sooner.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Great restaurants within walking distance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded 3 weeks ago
Dear Brad, It brightens our day to know you had a fantastic stay with us! We're thrilled that you appreciated our phenomenal staff, and we'll be sure to share your compliments. Thanks for choosing Hilton Portland Downtown, and please come back to see us again. Sincerely, Dwight Tabales, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
I had a difficult time making my hotel reservation from a different site - I called the Hilton to confirm, etc. I was really lucky that CHELSY @ the front desk picked up my call. What a pleasure it was to interact with CHELSY. Professional, articulate, every so pleasant, gave clear succinct responses to my question(s). CHELSY even addressed me by my last name - & I think once called me sir. How polite. She is a great ambassador for Hilton and Portland, OR. I hope that I get to meet her and thank her in person. Great job! Dr. DC Mayer
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Date of stay: July 2021Trip type: Traveled on business
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great room..great food and drinks at the hopcity tavern. The interactive texts throughout my stay were helpful. It was better than I expected. Being a block away from light rail makes the city incredibly accessible as well.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded 3 weeks ago
Dear Larry, It was a pleasure hosting you at Hilton Portland Downtown! We're glad our tasty food, convenient location, and helpful service impressed you. If you find yourself back in the area, please come see us again. Sincerely, Dwight Tabales, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Even though I had booked hotel considering they had valet parking, I was asked by the lady valet to find parking myself. Maybe jt was just a casual racism thing, but I felt very uncomfortable after this at the hotel. Mostly because I could see her parking other cars.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded 4 weeks ago
Dear Vibhu, Thank you for taking a moment to leave us a review. Please accept our apologies as well as every assurance that we will be working to address the concern outlined in your review. Our hotel has a zero-tolerance policy against discrimination of any kind, and we apologize for your experience. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is important to us as it helps to improve our guest experience, and we hope you will give us another chance in the future to provide you with the experience you expect and deserve. Sincerely, Dwight Tabales, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for our business trip. The location is superb. A lot of nice restaurants and nice shopping area. what I like the most is Luke who delivered the great customer service and very helpful.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Feb 19, 2023
It is wonderful to know that you had an excellent experience with us! At Hilton Portland Downtown, we work hard to offer high-quality service to every guest. We will make sure to share this feedback with Luke to give him the recognition that he deserves. We're thrilled you were able to take advantage of the convenience our great location offers our guests, and we appreciate you highlighting its convenience to your fellow travelers. Thank you so much for your kind words, and please allow us another chance to serve you at our lovely property! Sincerely, Dwight Tabales, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel and staff. They went above and beyond. There was a minor issue with my room and they got me into a new one immediately. They constantly checked to make sure everything was okay. Now my second time staying here and won’t be my last.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Feb 16, 2023
Our amazing staff works hard to ensure all our guests have everything they need and will be glad you appreciated their efforts. Thank you for the kind review. Please come stay at Hilton Portland Downtown again soon! Sincerely, Dwight Tabales, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came to Portland for my brides work and the location of this place is ideal! The front desk staff were extremely kind and helpful, especially Candi and Clarissa! The beds are comfortable and if a big TV is your thing then you will be pleased. I would definitely stay here again. Also, they have two Peloton bikes which was a pleasant surprise.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Jan 27, 2023
We were pleased to welcome you to Hilton Portland Downtown. It's terrific that our desirable location in downtown Portland worked well for your trip, and that you appreciated our helpful service and cozy beds! On behalf of Candi, Clarissa, and the rest of our team, we're looking forward to your next stay! Sincerely, Dwight Tabales, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aimee D wrote a review Jan 2023
We enjoyed our stay while visiting Portland for a wedding. Check-in was a breeze, very clean hotel, room was great, and had a nice city view. The bed was extremely comfy. We really like that we were offered on how often we wanted housekeeping to tend our room. The bartender at the hotel bar was friendly and makes a great cocktail. We'd definitely stay here again!
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Jan 26, 2023
Our top priority is to provide our guests with a memorable experience, and we are delighted we achieved that during your time with us! It's wonderful you enjoyed panoramic views of our bustling downtown from your room, and we hope you had time to fully explore the streets below after sipping on a hand-crafted cocktail from our lively bar. The next time your travels bring you our way, we would be privileged to host you again at Hilton Portland Downtown! Sincerely, Dwight Tabales, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice Hotel. Reasonable Price. Horrible experience at this hotel. I had a 3 night stay at Hilton Portland downtown. Response to my concern prompted me to cancel the last day of the reservation and find a different hotel. I witnessed a hotel employee doing some untoward things to a homeless person on the property. Downright evil. I expressed my concern with what i witnessed to front desk staff with a response of "I have emailed a director and they will handle it tomorrow". I advised i would return at 11:30am the following day so i could hear the response. I showed up at 11:30 and was told manager on duty was in a meeting and would reach back out to me shortly. 2.5 hours later and no response. I went back downstairs and was again given a "someone will help you shortly" response. I advised i was going upstairs to pack my belongings and would like out of my last day of the reservation if the response or no response wasnt satisfactory. When i returned, they had my receipt printed out. I asked the manager "Ryan" if they were going to respond and if they took the complaint serious. He asked me what i relayed to the night shift front desk. I advised what i had witnessed and he responded a director of security would reach out. I received a call about 15min later after i had gathered my receipt and left the property. The conversation started out well with Director taking responsibility for his employee action and not doing enough to instill the right culture. His corrective action however left much to be desired. He advised he would "address" it with the employee. No request for description of employee, no attempt to get me to stay at the hotel, no apology for the poor response time from 10:30 the previous night, no investigation into the incident, no offer to follow up with what corrective action would be, nothing. I asked Mr. Director if that was his response, that he would address it with the employee? His response was yes as if that was a sufficient response. Not even an inquiry whether i would like another follow up. He did offer if i wanted to speak to someone else to call the number he called me on. Never been more upset with Hilton Customer Service. …
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Date of stay: January 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Jan 20, 2023
Dear Jermaine, Once again, we are deeply sorry for the incident you observed, and we assure you that this matter was not taken lightly. As mentioned, we take full responsibility for the action of said team member and we are following all necessary protocols to ensure an experience like this does not repeat itself. Should you wish to speak with us further about your experience, please call us at your convenience. Sincerely, Dwight Tabales, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t know if it was the long weekend or the conference that was there, but everyone in the service industry seemed overwhelmed, except our bartender Saturday night, Matt. He was really friendly and fun to talk to. The room I had booked was not available. I was eligible for an upgrade and was supposed to have an upper corner room. Adrian at the front desk tried all avenues and we were put in a lower level room. We didn’t realize it was an assisted room, which had an open shower where water went everywhere and looking at a parking garage. The morning buffet was cold, which we decided to try because the wait staff was so busy the girl practically threw our menus at us and ran away. Another girl came back, much more calm. Jordan apologized and made things right, we then realized the restaurant wasn’t that busy after all. The fun continued when the taxi we asked for went to the train station and didn’t pick us up. The front desk made the reservation. We were at least 15 minutes late being picked up and almost missed our train. I doubt we will stay here again.…
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Check on your reservations ahead of time and don’t bank on the $25 buffet being hot or good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from General Manager, General Manager at Hilton Portland Downtown
Responded Jan 18, 2023
Dear Gina, Thank you for taking a moment to share your thoughts. While we do get busy at times, that is never an excuse for providing poor service, and we sincerely apologize for your experience. We greatly appreciate your constructive feedback and will use it to help us improve the level of hospitality we give to our guests. Thank you for staying with us, and we hope you'll give us another chance to change your impression of our hotel. Sincerely, Dwight Tabales, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$158 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton portland & executive tower hotel portland, hilton portland and executive tower, hilton portland executive hotel, portland hilton
FORMERLY KNOWN AS
Hilton Portland & Executive Tower
LOCATION
United StatesOregonPortlandDowntown
NUMBER OF ROOMS
455
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Frequently Asked Questions about Hilton Portland Downtown
Which popular attractions are close to Hilton Portland Downtown?
Nearby attractions include Arlene Schnitzer Concert Hall (0.09 miles), Portland Art Museum (0.2 miles), and Oregon Historical Society (0.2 miles).
What are some of the property amenities at Hilton Portland Downtown?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Hilton Portland Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hilton Portland Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Portland Downtown?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Hilton Portland Downtown?
Conveniently located restaurants include Q Restaurant & Bar, Mucca Osteria, and Southpark Seafood.
Are there opportunities to exercise at Hilton Portland Downtown?
Yes, guests have access to a fitness center during their stay.
Is Hilton Portland Downtown located near the city center?
Yes, it is 0.07 miles away from the center of Portland.
Are any cleaning services offered at Hilton Portland Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Portland Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Portland Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.