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Hi-Lo Hotel, Autograph Collection

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320 SW Stark Street, Portland, OR 97204
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (176)
Room & Suite (103)
Dining (14)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hi-Lo Hotel, Autograph Collection
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#54 of 156 hotels in Portland
Location
Cleanliness
Service
Value
Travelers' Choice
Find the perfect balance between modern luxury and a true Portland experience at Hi-Lo Hotel, Autograph Collection. Our hotel in Portland, Oregon is designed for the savvy traveler staying in the city for work or pleasure. We offer upscale boutique accommodations catering to artists, foodies and professionals looking for a terrific room in Downtown Portland, within a few blocks of Pine Street Market and the Waterfront.
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Room & Suite (103)103
Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Restaurant
Breakfast available
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Trendy
Languages Spoken
English, Spanish
Hotel links
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188Reviews2Q+A38Room tips
Traveler rating
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Popular mentions
A Oceana wrote a review Jul 2020
Boston, Massachusetts5 contributions
This was a very quick trip as I found myself in Portland later than expected and decided to stick around instead of driving back to Seattle. I checked in late and Rachel was very nice during the check in process. In the morning upon check out, Preston was very helpful in storing my bags and letting me know where things were.
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Date of stay: July 2020Trip type: Traveled solo
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Gail wrote a review Mar 2020
1 contribution
We had a 3pm check-in time and our room wasn't ready until around 5pm. We had valet service and when we got my boyfriend's vehicle back, it had been burglarized. Among the items stolen were the keys to my car, which was missing when we returned to our home in Seattle.
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Date of stay: February 2020
Value
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Response from AnthonyColunga, Front Office Manager at Hi-Lo Hotel, Autograph Collection
Responded Mar 5, 2020
Dear lepidotura, Thank you for your candid response on TripAdvisor for the Hi-Lo Hotel. I apologize for the experience you had during your stay with us and want to make it right the best way I can. Please feel free to reach out to me at your convenience if there is anything I can do to resolve this issue. Thank you again for your response and have a wonderful week.
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chris_suisse wrote a review Feb 2020
Basel5 contributions6 helpful votes
Worst travel experience of my life - traveling for 30+ years, twice a month. I had a reservation. I am a member of the Marriott Bonvoy program with Platinum status and the hotel manager informed me after a seven hour flight that they were oversold and had no room for me and that he had been working on a solution but could not find any rooms in the area. He spoken on in a soft and pleasant tone but had nothing positive to say and was incapable of his job. On the chance that they do the same to you, do NOT stay here. After two hours, I was shuffled off to a Residence Inn and the polite staff there explained the whole process to me and asked for a voucher so that they could charge the guilty hotel. I had none. When the residence inn called the manager, he didn’t know what the process was or what had to be provided. So now I have been charged $440 for one night at a residence inn when the original hotel was $160 (a supposedly much nicer place) and I have to hope that I am reimbursed Luckily I know my Bonvoy rights or else I would not have received the cash and points due to the displacement. None was offered to me by the offending manager. Do NOT stay here. Any Bonvoy management reading this - retrain or replace your staff. The residence inn woman was 10x better. And if you value your Platinum customers, don’t displace them from a hotel with 100s of rooms when you are oversold by 4.
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Date of stay: February 2020Trip type: Traveled with family
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Response from AnthonyColunga, Front Office Manager at Hi-Lo Hotel, Autograph Collection
Responded Feb 16, 2020
Dear chris_suisse, Thank you for your honest and candid review. We deeply apologize for the experience you had and especially after such a long trip into Portland from the east coast. We have since spoken about the billing issue and are in the process of rectifying it as soon as possible. Your guaranteed benefits were discussed in the process and have since been issued immediately. I want to assure you this is not a normal practice for our property and do typically thrive in our customer service experience but we want to make it right. Please let me know if there is anything we can do to assist you and I will make certain your current stay is nothing short of perfect! Thank you and have a wonderful week. Hospitably yours, Anthony Colunga Front Office Manager
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ConnaSir wrote a review Feb 2020
San Francisco, California33 contributions17 helpful votes
+1
Wow. That’s all I can say. I have to go to Portland periodically for work. It’s tough duty but I got the short straw. I booked the Hi Lo based on its web photos. Whomever took those photos is the Michelangelo of marketing because they bear zero resemblance to the actual hotel. It’s a converted office building in a lousy part of town (think pawn shops, run down parking lots, and ambulances during the night). The renovation was done cheaply and without care. Service is amateurish, almost to the point of being laughable. The rooms are small and poorly appointed. And I booked an upgrade. The hotel looks like a single room occupancy tenement. It’s shameful that Marriott would try to pass this dog onto loyal customers like it was a serviceable property. Dear friends, if you are seeking anything close to passable in this abysmal downtown area, then the Nines is really your only choice.
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
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Response from AnthonyColunga, Front Office Manager at Hi-Lo Hotel, Autograph Collection
Responded Feb 13, 2020
Dear ConnaSir, Thank you for your candid response and review. We are very sorry to hear about your experience with us and hope that you continue to have faith in the Autograph Collection brand by Marriott. We typically receive the utmost praise about our service and find it very unfortunate that wasn't your recent experience. Please reach out to me if there is anything I can post stay with us and I am more than happy to help. Have a wonderful weekend! Hospitably yours,
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Christian Pico wrote a review Feb 2020
Seattle, Washington8 contributions2 helpful votes
Stayed here after my go-to hotel was sold out. I pulled up out front of the hotel and looked in the big windows and saw what was likely the front desk. There were 4 people standing there. I got my bags out of the car and a schlepped them into the hotel and to the front desk. I asked if this was the hotel and if they had valet service. The valet that was standing there said yes and asked for my keys. No one to help with bags, open the door, welcome me to the hotel...nothing. The beds are hard, the pillows are even harder. The flat sheets they substitute for the fitted sheets aren’t large enough to cover the mattress which leads to a night of the sheets getting wadded up. They say there is filtered water left of the elevator...nothing there. There are signs to the ice maker and there is no ice maker. On the plus side the staff that are in the hotel are nice and the food in the restaurant was good. It’s within walking distance to many things downtown. This could be a great hotel if they would just step up their game just a bit.
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
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Response from AnthonyColunga, Front Office Manager at Hi-Lo Hotel, Autograph Collection
Responded Feb 9, 2020
Dear ChristianPico, Thank you for choosing us for your recent stay! We deeply apologize for missing the mark for both service and approach during your experience. Please use me as your personal concierge whenever your travels bring your back to Portland and I will be sure your stay with us is nothing is short of perfect! I have addressed your housekeeping/bedding issue to the appropriate departments to ensure this was an isolated issue and corrected immediately moving forward. Please do not hesitate to contact me if you need assistance furthermore. Thank you and have a great week!
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PRICE RANGE
$192 - $372 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOregonPortlandDowntown
NUMBER OF ROOMS
120
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Frequently Asked Questions about Hi-Lo Hotel, Autograph Collection
Which popular attractions are close to Hi-Lo Hotel, Autograph Collection?
Nearby attractions include Portland Saturday Market (0.3 miles), Ground Kontrol Classic Arcade (0.3 miles), and Pioneer Courthouse Square (0.2 miles).
What are some of the property amenities at Hi-Lo Hotel, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hi-Lo Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hi-Lo Hotel, Autograph Collection?
Yes, paid private parking nearby, secured parking, and street parking are available to guests.
What are some restaurants close to Hi-Lo Hotel, Autograph Collection?
Conveniently located restaurants include Q Restaurant & Bar, Mother's Bistro & Bar, and Veggie Grill.
Are there opportunities to exercise at Hi-Lo Hotel, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is Hi-Lo Hotel, Autograph Collection located near the city center?
Yes, it is 0.4 miles away from the center of Portland.
Are any cleaning services offered at Hi-Lo Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hi-Lo Hotel, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hi-Lo Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hi-Lo Hotel, Autograph Collection?
The staff speaks multiple languages, including English and Spanish.