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Room & Suite (120)
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About
#56 of 160 hotels in Portland
Location
4.5
Cleanliness
4.8
Service
4.7
Value
4.2
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Restaurant
Breakfast available
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Trendy
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
245Restaurantswithin 0.3 miles
71Attractionswithin 0.3 miles
Contact
320 SW Harvey Milk Street, Portland, OR 97204
Getting there
Union Station12 min
Rental CarsSee rental cars from $25/day
Nearby restaurants
Q Restaurant & Bar
533 reviews6 minAmerican
Lechon
294 reviews5 minLatin
Mother's Bistro & Bar
3,232 reviews3 minInternational
Pine Street Market
195 reviews3 minChinese
See all nearby restaurantsNearby attractions
Portland Saturday Market
1,109 reviews6 minFlea & Street Markets
Pioneer Courthouse Square
627 reviews5 minPoints of Interest & Landmarks
Ground Kontrol Classic Arcade
184 reviews6 minGame & Entertainment Centers
The Portland Wine Bar and Winery Tasting Room
67 reviews5 minWineries & Vineyards
See all nearby attractions204Reviews2Q+A41Room tips
Reviews
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Not a bad hotel, but not sure it's up to Autograph standards to be honest. The room was clean, bathroom great and large. Room generally on the smaller side. The neighborhood is not the best--not the worst either--and a short walk anywhere downtown or to most parts of Pearl District. When I arrived around 9pm on a Friday the valet was on his phone inside--did not greet us. In fact, I had to stand in front of him for 15 seconds before asking if he was the valet. Other valets however the rest of the stay were great and on point. Front desk is not always staffed, but they are friendly enough. Not really above or beyond, but do what is expected. Restaurant is understaffed (only the bartender works busy breakfasts). I spotted this and sat at the bar expecting faster service. Nope. One morning, two tables asked where their food was--and it suddenly appeared once the bartender ran in back. Portions are large for breakfast. Hotel has a bit of an industrial feel, but it falls short. Ice machines are small (they are like home ice machines) and slow. You don't get a lot of ice out of them. Double room has double beds--not queens--and are tight for two people to sleep in one. The hotel is fine if you are looking for Marriott points and want easy in/easy out of downtown, or to walk around during the day. The homeless problem around the hotel itself was not bad, and there is a line of late night food trucks right across the street which is cool. You can walk easily to a number of bars and restaurants in the area. They messed up on my room package, which was to include breakfast and valet (they charged me), but were pleasant and reactive to fix it after a phone call later that day. Glad I tried it, but won't necessarily be drawn to return. Too many great Marriott options in Downtown Portland.…
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Date of stay: October 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dennis McKibban, General Manager at Hi-Lo Hotel, Autograph Collection
Responded Oct 18, 2022
Dear PSPFLYER, Thank you so much for taking the time to give feedback about your stay with us. We are so thrilled that you found the room clean and enjoyed the size of it. We are so sorry so that about the service you received at the valet upon arrival and have addressed it with our management team. We also appreciate the feedback about your dining experience and we are working with our team to address the opportunities that you mentioned. We look forward in welcoming you back and thank you again for sharing with us! Best regards, Dennis McKibban
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
This property was on my list to stay at for quite a while. I opted for the two double, premium guest room with the large window. The welcome gift in the room was a fantastic touch, the valet was incredibly quick and the front desk staff were a joy. The hotel was in a great location, with food trucks right across the street, a great lobby to serve as a gathering place with ample furniture as well a nice restaurant. The location was a bit odd as this building seemed like a diamond in the rough. Most of the block was deserted and/or stuck in some type of funk. Something I wish I would have taken into account before booking was the actual size of the room. It was very small... so small, in fact, that the rooms don't come standard with a fridge (a first for me in my travels). Unfortunately, we weren't informed of this and only later found out much later in our stay. In all, it was a pleasant stay, but for the $300+ I spent, I would have expected a slightly larger room, with slightly larger beds (don't expect to comfortably sleep more than one to a bed here).…
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Richard P, General Manager at Hi-Lo Hotel, Autograph Collection
Responded Sep 5, 2022
Dear LoganL1992, Thank you for your candid review and for choosing to stay with us. We happy to hear that you enjoyed our hotel amenities and staff service. We are sorry to hear that the guest room size didn't meet your expectations. We would love it if you let us know next time after you book with us so that we offer some different room types that may fit what you are looking for. Thank you again and we look forward to seeing you soon. Richard. P
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wanted to start off by saying that this beautiful gem (4 star Autograph Collection Hotel) couldn't have been any more accommodating. Staff is excellent. Hotel and room were clean. Food was good. Bar was cozy. Rate was excellent and in budget. Beautiful structure for its age (city's first iconic concrete building; est. 1910). Atmosphere makes you feel as if you were at a Bed and Breakfast type establishment. Don't let the area fool you. Although a little difficult on the eyes, it is very safe to walk about during the day, and use Uber to get to any other location outside walking distance. I would strongly recommend this hotel if you need to do any work or business downtown. Also, there is ample space to for any meetings or special events. If I ever return Portland, this is the best place to stay. Sincerely. …
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Date of stay: October 2022Trip type: Traveled on business
Value
Location
Service
Room Tip: Location is great. Area can be a little tough on the eyes. Recommend a room on the top floors,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dennis McKibban, General Manager at Hi-Lo Hotel, Autograph Collection
Responded 4 weeks ago
Dear Billyboy2391, Thank you so much for the review and we are so happy that you enjoyed your experience with us. Also, thank you for taking the time to mention how clean the room was, how much you enjoyed the service and that you enjoyed your dining experience! Our team really appreciates this feedback and we look forward to welcoming you back! Best regards, Dennis McKibban
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location was good, but this block was a bit funky, as the surrounding area was pretty run down, but once inside the hotel we felt comfortable and safe. Not the kind of place you would just go out on an evening stroll though. Get an uber/lyft (there seems to be way more lyft drivers than uber, so keep that in mind) and there are many really cool places to hang in Portland. The breakfast was excellent. We even took pastries to go. Wait staff very helpful and friendly.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: A view of the river is nice.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Richard P, General Manager at Hi-Lo Hotel, Autograph Collection
Responded Sep 5, 2022
Dear Chuckiet4me, Thank you for staying with us at the Hi-Lo autograph collection. We appreciate your candid review and are happy to hear you had a good stay with us. We look forward to welcoming you again on your next visit to Portland, Richard. P
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very basic accommodations. Woken to gun fire three nights in a row. Very sketchy surroundings. Stay aware if you have to stay here. Maid service was nonexistent. Food service nonexistent. Security nonexistent. I wish I hadn’t come to this meeting.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Richard P, General Manager at Hi-Lo Hotel, Autograph Collection
Responded Aug 9, 2022
BigBill10300- Thank you for taking the time to write this review. We are sorry to hear that we have not met your stay expectations. It would be helpful for us if you can contact us with some more details regarding your stay as we have been open in the restaurant for breakfast/Lunch/dinner, and we are staffed in all departments appropriately. We apologize if we we have made you feel otherwise. Please reach us at Info@hi-lo-hotel.com with more details. Best regards, Richard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I cannot recommend this hotel highly enough. It’s a great location and I love the design. Our room was beautiful and so comfortable. Beyond everything else, Hope and everyone at the front desk were the best! They made us feel welcome and called us by name when we entered. Hope scheduled a taxi for our return to the airport. Tommy in the bar was so much fun. It felt like everyone in the lobby truly works as a team to make guests feel at home.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Richard P, General Manager at Hi-Lo Hotel, Autograph Collection
Responded Aug 3, 2022
Dear Lammayo, Thank you for choosing to stay with us and for your kind review. We are glad you enjoyed your stay and that we have met your expectations. On behalf of team at hotel HiLo, I thank you, for taking the time to share your experience with us and the world. Your comments inspire us to keep striving to do more to make all our guests feel at home. I have shared your review with the team members you have mentioned and celebrated their impact on your stay. I wish you a happy and wonderful summer. We look forward to welcoming you again to hotel HiLo, your home away from home. Richard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Central location to many areas and located right by some awesome food trucks however the neighborhood is desolate and by some strip clubs. Comfortable bed and pillows. Staff was nice. Great shower head water pressure. Room needed some better daily maintenance (wall nicks/scuffs, chipped edge on bathroom mirror, cracked glass tile in the shower) Terrible room acoustics. Could hear literally everything going on in the room next door (their toilet seat lid opening and closing, their tv on and I even heard a fart, no joke.)
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Peter DiOrio, General Manager at Hi-Lo Hotel, Autograph Collection
Responded May 24, 2022
Sharon W - Thank you for your review. I appreciate the feedback on the hotel and staff. I can confidently say we have seen positive movement with local businesses returning over the last few months. There is actually significant movement in efforts to clean up downtown Portland that we hope picks up national press. I will check on the room you stayed in as we have not heard any complaints regarding noise between rooms. However, there is always opportunity to improve and I look forward to educating myself more. Thanks again for the review and hope to host you again soon! Thanks, Pete
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A portion of our family recently stayed at the Hi-LO. While the rooms were comfortable and the food in the restaurant was excellent, what impressed us most was the friendliness and kindness of the people who worked there. Without exception everyone (receptionists, door people, bartenders and cleaning people) was cheerful and helpful.
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Peter DiOrio, General Manager at Hi-Lo Hotel, Autograph Collection
Responded May 24, 2022
katedL36QU - Thank you for the generous review. We are grateful for the opportunity to host your family members. Please don't be strangers as we would be excited to host you again soon. Thanks, Pete
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Hi-Lo Hotel in March while in town for a work conference. The hotel itself was wonderful. The staff were incredibly helpful and friendly. On my last morning there, I had to ship some things back that wouldn't fit in my luggage and Aalayah went above and beyond to help me get my shipping label printed and get my package picked up by USPS. The hotel does have valet parking, and the desk was usually staffed and they would also open main door for you as you came and went. The room itself was a good size and had high ceilings. I had a room with 2 double beds and they were very comfortable. The beds were fairly low which wasn't a problem for me, but could be a problem for others. The room had excellent windows and daylight. The view was nothing spectacular and looked out on to a parking lot with food carts. You heard some street noise, but it was fairly quiet after 10 PM. The soundproofing between rooms was excellent as I never heard any of my neighbors above or next door. The bathroom was spacious and had a rainfall shower and an hose attachment. Inside the shower, they had shampoo, lotion, and body wash mounted on the wall. Next to the sink, they had liquid hand soap and lotion mounted to the wall as well. The room did not have a lot of storage. It had a space to hang some things and 2 drawers- and one had a safe and iron inside. There was a cabinet above the area to hang things, but I was too short to use it. I guess if you were one person or only staying a night or two it might have been okay. I didn't utilize most of the amenities of the hotel, but they did have filtered water and ice on each floor. They also had ice buckets and empty carafes for you to fill and bring back to your room. There was a microwave in this area as well, but the rooms didn't have a refrigerator. The location of the hotel was okay. It is only a few blocks away from a green/yellow or blue/red TriMet station. I used the green line to get to and from the Convention Center easily (there is also a Starbucks at that station). Depending on your timing, once you were on the Tri-Met, it took about 15 minutes to get to the Convention Center. You are also a few blocks (~5 min walk) from a Stumptown Coffee and VooDoo Doughnuts. There are also several other restaurants within walking distance. There are a few parking lots on the street across from the hotel, but the hotel warned us that break ins have happened at those lots. Sure enough, when we walked by, there was a car with a smashed window. We opted to use the hotel's valet which was $48 per night and the car was kept in a private garage off site. When we called for the vehicle, it was ready within 10-15 minutes. The location of the hotel felt fairly safe, but another member of my party felt a bit more on edge in the area. It really depends on what your comfort levels are. I would say the hotel is on the outer area of "downtown" so you will see tents on the sidewalks. If that is something that worries you, maybe just be prepared to rely on Uber/Lyft to get around instead of walking. If you do decide that walking works for you, just be aware of your surroundings.…
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Date of stay: March 2022Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Peter DiOrio, General Manager at Hi-Lo Hotel, Autograph Collection
Responded May 24, 2022
Kalfini92 - Thank you for the wonderful and incredibly detailed review! I can happily report that the tents in the area from March have now been removed thanks to an organized effort by several groups working to restore downtown Portland to it's former glory. I am optimistic you will see the change the next time you return to the hotel. Thanks, Pete Thanks, Pete
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I recently stayed one night at the Hi-Lo Hotel while on a layover in Portland, Oregon. I was quite excited when I found this property given its historical significance and uniqueness. It’s part of Marriott’s Autograph Collection so I had absolutely no concerns about the cleanliness or value for money. Upon arriving, I had to be buzzed in by the front desk agent. While I understand why each guest is buzzed in given the hotel's location, it did feel a bit awkward and unsettling needing to be "allowed in" to what is supposed to be a premium hotel. It isn’t the most inviting entrance either, but I appreciated the historical plaques outside that explained a bit of the building's pastime. I've stayed in many different hotels in major cities across the world and have never seen anything to this degree. Personally, I think it would be much more welcoming if the guest simply received a PIN to enter into a keypad, or if they had a bellman to greet guests as they arrive, or even simply just have key carded elevators like many hotels in major cities do. I booked a King Deluxe with a City View and was assigned room 408. When I got settled into my room, I began to notice some issues. Underneath the couch cushions hadn't been cleaned and there were crumbs scattered everywhere. There was a candy wrapper under the couch, and a lone sock that was left by the previous guest in one of the closet cubbies. I understand that mistakes do happen and sometimes housekeeping will miss things, but this room was obviously not thoroughly cleaned between guests which is totally unacceptable. When I went downstairs to see about getting a different room, the agent explained that each room is cleaned after each guest is checked out, but she wasn’t sure what the cleaning procedures for their couches were. I found this all a bit confusing given that the couch is part of the room and therefore should receive just as much attention for cleaning as everything else. I decided not to push the matter at the time because she was the only one there to run the desk and was friendly enough when I had first arrived. I was reassigned to room 522, which while she did inform me ahead of time didn’t have a view, she didn’t tell me it was a different (and appeared to be a downgraded) room type. This room appeared to be a bit smaller and looked more like the standard rooms which are a bit cheaper. I was never offered a refund for the difference in price upon being switched to this smaller, room either. It was, however, clean for the most part except for a single chocolate chip that was left under the cushions of the much smaller couch by the last guest that had occupied this room. With all this being said I think this hotel does have a lot of potential! The bed was very comfortable, and I really liked the overall design of the property and enjoyed the glass for filtered water that is provided in the room. I also loved all the little details like the gold accents in the bathroom, and the reclaimed Pioneer Millworks wood on the accent walls. The hotel's location is just a few blocks from the MAX Light Rail and isn’t too far of a walk from Downtown Portland. With a little bit more upkeep and better housekeeping, I think this hotel has the potential to live up to the Autograph Collection brand. Unfortunately, there were quite a few flaws with my stay at the Hi-Lo. Next time my travels bring me to Portland, I’ll likely select a different property to stay at unless the price here is significantly lower than the rate I paid for this stay.…
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Date of stay: January 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Peter DiOrio, General Manager at Hi-Lo Hotel, Autograph Collection
Responded Jan 31, 2022
57danl - Thank you for the detailed review regarding your recent stay. First, let me apologize for the cleanliness issues specifically pertaining to the couch. You are absolutely correct that they should be cleaned after every guest and are supposed to be. We will review this immediately with our Housekeeping team. I am also very happy to report that our valet/door/bell service will resume by mid-February at which time the doors will unlocked except during the overnight hours. We are thrilled to have the service back and believe it is an integral part of the experience that we will provide. I look forward to connecting with you further offline and hope to see you again soon. Thanks, Pete
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$167 - $216 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOregonPortlandDowntown
NUMBER OF ROOMS
120
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Claim Your ListingHI-LO HOTEL, AUTOGRAPH COLLECTION $152 ($̶1̶6̶9̶) - Updated 2022 Prices & Reviews - Portland, OR
Frequently Asked Questions about Hi-Lo Hotel, Autograph Collection
Which popular attractions are close to Hi-Lo Hotel, Autograph Collection?
Nearby attractions include Portland Saturday Market (0.3 miles), Pioneer Courthouse Square (0.2 miles), and Ground Kontrol Classic Arcade (0.3 miles).
What are some of the property amenities at Hi-Lo Hotel, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hi-Lo Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hi-Lo Hotel, Autograph Collection?
Yes, paid private parking nearby, secured parking, and street parking are available to guests.
What are some restaurants close to Hi-Lo Hotel, Autograph Collection?
Conveniently located restaurants include Q Restaurant & Bar, Lechon, and Mother's Bistro & Bar.
Are there opportunities to exercise at Hi-Lo Hotel, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is Hi-Lo Hotel, Autograph Collection located near the city center?
Yes, it is 0.4 miles away from the center of Portland.
Are any cleaning services offered at Hi-Lo Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hi-Lo Hotel, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hi-Lo Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hi-Lo Hotel, Autograph Collection?
The staff speaks multiple languages, including English and Spanish.