This was a very quick trip as I found myself in Portland later than expected and decided to stick around instead of driving back to Seattle. I checked in late and Rachel was very nice during the check in process. In the morning upon check out, Preston was very helpful in storing my bags and letting me know where things were.
We had a 3pm check-in time and our room wasn't ready until around 5pm. We had valet service and when we got my boyfriend's vehicle back, it had been burglarized. Among the items stolen were the keys to my car, which was missing when we returned to our home in Seattle.
Worst travel experience of my life - traveling for 30+ years, twice a month. I had a reservation. I am a member of the Marriott Bonvoy program with Platinum status and the hotel manager informed me after a seven hour flight that they were oversold and had no room for me and that he had been working on a solution but could not find any rooms in the area. He spoken on in a soft and pleasant tone but had nothing positive to say and was incapable of his job. On the chance that they do the same to you, do NOT stay here. After two hours, I was shuffled off to a Residence Inn and the polite staff there explained the whole process to me and asked for a voucher so that they could charge the guilty hotel. I had none. When the residence inn called the manager, he didn’t know what the process was or what had to be provided. So now I have been charged $440 for one night at a residence inn when the original hotel was $160 (a supposedly much nicer place) and I have to hope that I am reimbursed Luckily I know my Bonvoy rights or else I would not have received the cash and points due to the displacement. None was offered to me by the offending manager. Do NOT stay here. Any Bonvoy management reading this - retrain or replace your staff. The residence inn woman was 10x better. And if you value your Platinum customers, don’t displace them from a hotel with 100s of rooms when you are oversold by 4.…
Wow. That’s all I can say. I have to go to Portland periodically for work. It’s tough duty but I got the short straw. I booked the Hi Lo based on its web photos. Whomever took those photos is the Michelangelo of marketing because they bear zero resemblance to the actual hotel. It’s a converted office building in a lousy part of town (think pawn shops, run down parking lots, and ambulances during the night). The renovation was done cheaply and without care. Service is amateurish, almost to the point of being laughable. The rooms are small and poorly appointed. And I booked an upgrade. The hotel looks like a single room occupancy tenement. It’s shameful that Marriott would try to pass this dog onto loyal customers like it was a serviceable property. Dear friends, if you are seeking anything close to passable in this abysmal downtown area, then the Nines is really your only choice. …
Stayed here after my go-to hotel was sold out. I pulled up out front of the hotel and looked in the big windows and saw what was likely the front desk. There were 4 people standing there. I got my bags out of the car and a schlepped them into the hotel and to the front desk. I asked if this was the hotel and if they had valet service. The valet that was standing there said yes and asked for my keys. No one to help with bags, open the door, welcome me to the hotel...nothing. The beds are hard, the pillows are even harder. The flat sheets they substitute for the fitted sheets aren’t large enough to cover the mattress which leads to a night of the sheets getting wadded up. They say there is filtered water left of the elevator...nothing there. There are signs to the ice maker and there is no ice maker. On the plus side the staff that are in the hotel are nice and the food in the restaurant was good. It’s within walking distance to many things downtown. This could be a great hotel if they would just step up their game just a bit. …
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