Ace Hotel Portland
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About
#60 of 159 hotels in Portland
Location
4.7
Cleanliness
4.4
Service
4.0
Value
3.6
This property has identified as LGBTQIA+-owned and Women-owned.
Tripadvisor does not verify the accuracy of this information.
A friendly, urbanized version of the welcoming country inn along a country lane.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Baggage storage
Concierge
Wifi
Coffee shop
Complimentary tea
Snack bar
Gift shop
Non-smoking hotel
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Housekeeping
Seating area
Sofa
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Boutique
Languages Spoken
English
Location
1022 SW Stark St, Portland, OR 97205-2610
Ace Hotel Portland
Getting there
Great for walkers
Grade: 100 out of 100
100
193 Restaurants
within 0.3 miles
538Reviews4Q+A100Room tips
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The breakfast needs to be reviewed. For a trendy hotel a few sweet pastries, banana or apple and tea/coffee was not good. There was no yogurt, granola or porridge on the 2 days I was visiting. You would expect some bread and a toaster as minimum. Small rooms with a sink in the room corner, instead of in the bathroom. Comfy large bed which was perfect and I like the Ace style touches on the room. The staff could have more enthusiasm, but maybe part of Portland laid back vibes!
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stuart Coates, Guest Services / Front Office at Ace Hotel Portland
Responded 2 days ago
Thank you for your feedback. We do offer oatmeal and yogurt as part of our breakfast selection. The absence of these items during your visit was an anomaly which we've addressed. We're sorry this impacted your stay. As for the room layout, the configuration you encountered, with a sink outside the bathroom, is specific to that type of room. We offer an array of room types, some of which feature a more traditional bathroom layout. The choice of room configurations allows guests to select an option that best suits their needs. Thank you again for sharing your insights, they're invaluable to our continuous improvement.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location. Had everything I needed in the room. Super friendly staff. Just what I had needed for my 6-nights-stay in Portland, OR. If I ever return, this would definitely be the place I'd stay again.
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stuart Coates, Guest Services / Front Office at Ace Hotel Portland
Responded 1 week ago
We're so glad you enjoyed your stay! Until next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It seems like Ace is cutting back on quality and services in all the wrong places. Our bed was super uncomfortable, and there were weird, small pillows instead of normal ones to sleep on. In the morning we were given stale pastries, I imagine day-old. We missed the Malin & Goetz toiletries from previous stays and the restaurant and deli that appears on their website is no longer open. ‘Valet parking’ requires you to walk to a different hotel to retrieve your car. All in all there are many hotels in the area for the same price / even less with better services and value.
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stuart Coates, Guest Services / Front Office at Ace Hotel Portland
Responded 1 week ago
Thank you for your candid feedback. We apologize for not meeting the expectations set from your previous stays. Sometimes, transitional periods can present challenges. The transition from Malin & Goetz toiletries and the reimagining of our restaurant spaces are part of a strategic reassessment focused on guest experience. Your feedback is integral for us to make the right adjustments. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From pre-check in to check out, our stay was top-notch. Our room was ultra-hip, giant, and squeaky clean. The bed was comfortable and the turntable and vinyl is a nice touch. The staff met our every request with a smile and were very helpful with requests for local advice. There's no question we'll return.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stuart Coates, Guest Services / Front Office at Ace Hotel Portland
Responded 1 week ago
We're glad you appreciated the small touches like contactless check in and the vinyl record player! Thanks for trusting us on our recommendations. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was just perfect, starting with the design and all the details that make this hotel one of a kind, and finishing with the delicious coffee they serve during the free lunch. And the location couldn't be better.
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stuart Coates, Guest Services / Front Office at Ace Hotel Portland
Responded 1 week ago
Great to hear you enjoyed your time here! It's awesome that our location hit the mark. We <3 the West End. Thanks for taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first time staying in an Ace Hotel and the Portland location was fantastic! We had a private 2-bed room, and while not the largest hotel room, it was clean, the beds were comfortable, and we had all we needed for a comfortable and relaxing stay. While other reviews comment on the need for earplugs, we didn't notice anything out of the ordinary sound-wise, but that could have been because we had a private room on the 3rd floor. Breakfast was simple, but of much higher quality than most continental breakfasts out there, and there were a fair number of vegan options available for the two members of our party who have vegetarian and non-dairy requirements. If we weren't satisfied with the options, the Stumptown cafe attached to the lobby had great coffee, and there were a number of breakfast options nearby. If you're looking for an affordable hotel that still has a lot of charm and is right in the heart of downtown Portland, this is the place to stay!…
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stuart Coates, Guest Services / Front Office at Ace Hotel Portland
Responded 1 week ago
Thank you for the kind words! You've captured us well, we're proud to offer options for those with dietary restrictions/preferences. We hope to have you with us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Over the top friendly and helpful staff, clean rooms and common areas, fantastic pastries for breakfast (they have vegan options😍) and super quiet rooms! Not only did I get the best sleep but I felt very safe in this chaotic city. Would (and will) book this hotel again next time I visit.
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Loved this experience. The staff were wonderful, the vibe was calm, interesting bits all around. We had to give a heads up that we were early risers as there was no hot water for the shower on the first morning, also no coffee available. The hot water issue was resolved on day 2.
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Really enjoyed my stay. Love the small touches in the room, especially the record player. The team at the front desk were very pleasant and helpful. They provided some great recommendations. 100% would stay again.
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Date of stay: July 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I tend to like the Ace and their concept, but not the Portland one. This place should be priced as a hostel for no more than $70-80 / night. We rented a Studio which is their basic room with its own bathroom. The room was just super plain, nothing on walls, bad lighting, tv old, small and super outdated, the room was incredibly small, and had no character at all. It did not look like the photos online. Not at all. And the worse part, there was a heat wave that week and the A/C just did not work well AT ALL. SO, we requested another room with A/C that worked but when we got to the new room, the A\C had the exact same problem. Then we heard other guests in elevator complaining about their A/C too. It is when we realized that all of their A\C units are just way too old and barely work. We did not enjoy our stay and I would never go back. The one and only thing they do have in their favor is the good location, but they seriously need to invest in fixing and upgrading this property. It’s just falling apart it feels like. I definitely do not recommend it.…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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PRICE RANGE
$152 - $186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel portland
LOCATION
United StatesOregonPortlandDowntown
NUMBER OF ROOMS
78
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Frequently Asked Questions about Ace Hotel Portland
Which popular attractions are close to Ace Hotel Portland?
Nearby attractions include Powell's City of Books (0.09 miles), Portland Center Stage at The Armory (0.1 miles), and Pearl District (0.3 miles).
What are some of the property amenities at Ace Hotel Portland?
Some of the more popular amenities offered include free wifi, free breakfast, and laundry service.
Which room amenities are available at Ace Hotel Portland?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel Portland?
Guests can enjoy free breakfast, complimentary tea, and a snack bar during their stay.
Is parking available at Ace Hotel Portland?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Ace Hotel Portland?
Conveniently located restaurants include Mediterranean Exploration Company, Mucca Osteria, and Cheryl's on12th.
Is Ace Hotel Portland located near the city center?
Yes, it is 0.4 miles away from the center of Portland.
Are pets allowed at Ace Hotel Portland?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Ace Hotel Portland?
Many travelers enjoy visiting Portland Center Stage at The Armory (0.1 miles), Old Church (0.5 miles), and Japanese American Historical Plaza (0.6 miles).
Does Ace Hotel Portland have any great views?
Yes, guests often enjoy the city view available here.
Is Ace Hotel Portland accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.