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SpringHill Suites Portland Airport

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SpringHill Suites Portland Airport
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234 Reviews from our TripAdvisor Community

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Showing 231: English reviews
salida, CO
1 review
1 of 5 stars Reviewed yesterday NEW

We checked into a room near the Portland Intl airport and found this motel to be the dirtiest of any Marriott we've stayed in. There were stains on the carpet, sunflower seeds and cracker crumbs that had not been cleaned. The room smelled like a dog. We kindly asked for a room change, where once again the carpet was soiled... More 

Helpful?
Thank Beddindown
San Francisco Bay Area
Level Contributor
135 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The building is older. Dirty corners in room. Dinged up furnishings. Tv remote didn't work. Heat a/c under-window unit is noisy and inconsistent. Next door hotel being completely re-roofed...not their fault at Springhill, but still annoying. Key card quit working daily, so had to go back down slow elevators and then back up. Housekeeper insists on making bow ties and... More 

Helpful?
Thank ryans69
PDXSH, General Manager at SpringHill Suites Portland Airport, responded to this review

ryans69, I am very sorry you had a less the exceptional stay with us. We try to make everyone's stay the best and most pleasant we can. I have passed along the cleanliness issues to our housekeeping manager. They try to make the towels and tissue decorative so you will remember our property. Sorry to hear that you thought is... More 

Honolulu
Level Contributor
110 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I found the SpringHill Suites just alright. My room was beginning to show it age. It was clean, but ready for a makeover. The staff were friendly and helpful. Breakfast was good. I wasn't fond of the location. If you don't have a car, the only real options for eating are fast food restaurants. There is a shuttle to and... More 

Helpful?
Thank DKHNL
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear DKHNL, Thank you for choosing to stay with us at the SpringHill suites Portland Airport. We take pride in giving our guest a wonderful experience and meeting all expectations. I do apologize we fell short of your expectations. We are a little down the road from the Cascade station where there is many more places to eat and shop.... More 

East Greenwich, Rhode Island
Level Contributor
246 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I recently spent one night at the Springhill Suites Portland Airport. I normally like Springhill Suites hotels as I find the rooms to be a good size for the value and their newer properties are generally well designed and comfortable. For the most part this property did not disappoint. I used the free hotel shuttle pickup from the airport and... More 

Helpful?
Thank ChewInRI
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear ChewInRi, Thank you for choosing to stay with us at the Springhill suites Portland Airport. We apologize for the lack and placement of outlets in the rooms. We appreciate you bringing it to our attention. We will share your message appropriately within the organization to come up with a solution. Also our apologies for the room feeling drab, We... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Eek. As a Marriott Platinum Rewards member I booked a two night stay without doing my homework. Shame on me. Previous Springhill properties have been extremely pleasant surprises, most notably Oceanside, CA (amazing!) and Bellingham, WA (charming and lovely). Both properties (as well as another in Colorado somewhere) had an onsite restaurant . Not this property. As a business traveler,... More 

Helpful?
Thank Jeanne A
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear Jeanne,Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I apologize you had some issues with our internet service. I understand this can be very inconvenient and I will make sure this gets fixed. We don't have a restaurant on property but we do have some close... More 

Cary, North Carolina
Level Contributor
621 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 stars Reviewed July 25, 2016

Last 2 nights of our almost 3 week trip to the Pacific Northwest & Alaska. We have stayed here before because it is so close to the airport and our son's house in the Hollywood District. Front desk personnel were friendly & helpful. Breakfast buffet is pretty standard SpringHill Suites fare. Not exceptional but a little of everything we wanted.... More 

Helpful?
Thank Levon M
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear levon, I am happy to hear you had a god stay with us. Thank you for staying at the SpringHill Suites Portland Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Portland. Ambrosia-Front office manager More 

Marietta, Ohio, United States
Level Contributor
125 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed July 17, 2016

I stayed here during the week, though I was here for a work week in Longview, WA. The drive was good from here, as was the drive to downtown. I'd place this property on the older end of Springhill Suites current places, and I really didn't enjoy the lobby. The front desk folks were fine, I didn't get the air... More 

Helpful?
1 Thank Scott T
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear Scott T, Looks like we fell short of your expectations. I do apologize you didn't enjoy our facility's. We follow Marriott's layout guidelines and don't have a lot of say in the design unfortunately. I am happy that you felt comfortable in your room and was able to use the internet with no problems. Your feedback is integral to... More 

San Francisco, California
Level Contributor
68 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 14, 2016 via mobile

We stayed here one night after being in Seattle for a couple of days. The hotel was clean. The layout of our room with a king bed and sofa bed was ok but it wasn't a good use of space with the desk area so close to the sofa bed once the bed was opened. Also the placement of the... More 

Helpful?
Thank Soulfultrvlr
PDXSH, General Manager at SpringHill Suites Portland Airport, responded to this review

Soulfultrvlr, Thank you for the feed back on the design and placement of furniture in our guest rooms. We try to work with the furniture and layout plans that Marriott gives us. I do understand that the layout is not ideal for everyone. Please try out the SpringHill Suites Portland Airport the next time you are in town to utilize... More 

Menifee, California, United States
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed July 6, 2016 via mobile

We stayed here one night and had no issues. The hotel is close to the airport and freeway so it was really convenient. The front desk clerk was really friendly and offered great advice as we were headed to Portland for dinner. There are restaurants close by and a mall on the other side of the freeway including an IKEA.... More 

Helpful?
Thank David D
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear David D, Thank you for taking the time to share your recent experience at the SpringHill Suites Portland Airport with us.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest , your feedback will be shared with the... More 

Calgary, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 27, 2016

The best plus of this hotel is the staff. The manager, Jocelyn Thurber, was one of the best. She made me feel like I was the only one there and gave me her personal attention. All the staff I dealt with were professional, personable and helpful. The hotel has been renovated, my bathroom could have used some attention but was... More 

Helpful?
Thank anitaincalgary
PDXSH, Front Office Manager at SpringHill Suites Portland Airport, responded to this review

Dear Anitaincalgary, I am so delighted to hear that our staff provided a wonderful impression. We take pride in customer service and making all of our ghuest feel welcomed. Yes we are doing some renovations and still have some to do in the bathrooms . Thank you for your feedback and I will share your comments with the staff .... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about SpringHill Suites Portland Airport

Address: 11922 NE Airport Way, Portland, OR 97220-1078
Location: United States > Oregon > Portland
Price Range: $164 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Portland Airport 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Springhill Suites Portland Airport Hotel Portland
Portland Springhill Suites
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