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Candlewood Suites - Portland Airport

#57 of 135 Hotels in Portland
Certificate of Excellence
GreenLeadersGold level
2.0 of 5
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11250 NE Holman, Portland, OR 97220
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Candlewood Suites - Portland Airport
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189 Reviews from our TripAdvisor Community

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Idaho
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 12, 2015 via mobile

I have never stayed at a Candlewood Suites, so I was not sure what to expect. However, I found it to be conveniently located, quiet, clean, and well priced. They are an "extended stay" hotel (we only stayed one night) so they do not offer continental breakfast, but the rooms have a kitchenette.

Helpful?
Thank nicki_wicki
Tocia C, General Manager at Candlewood Suites - Portland Airport, responded to this review

Dear Nicki_Wicki, We appreciate your review. Wish you could of stayed with us longer to experience The Candlewood Cupboard where it is possible to buy food items to cook in your room. Our complimentary shuttle that could have taken you to a near by grocery store to stock your kitchen so you could enjoy cooking in your room and complete... More 

Boston, Massachusetts
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 23, 2015

We stayed here at the middle of a multi-city vacation, we specifically chose this hotel because it offered free use of it's laundry facilities. We only stayed one night but we'll definitely be back next time we're in PDX. It's nothing fancy but it's got every utility you could want or need, with clean rooms/bathrooms. This hotel is EXTREMELY close... More 

Helpful?
Thank omgitshp
Tocia C, General Manager at Candlewood Suites - Portland Airport, responded to this review

Dear OMGITSHP, We appreciate your business and your review. Thank you for your kind words. We hope to see you return to our fabulous city and to our great extended stay hotel. Thank you and happy travels. More 

UK
Level Contributor
128 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed November 22, 2015 via mobile

This place is a bit strange, the whole Candlewood Suites experience is weird, seems to be a place where people live rather than a hotel. I guess if this is what you need then it might suit you. I found it mildly disconcerting. There's nowhere to eat or drink which I wasn't aware of when I booked, maybe that was... More 

Helpful?
Thank TimBrooksbank
Tocia C, General Manager at Candlewood Suites - Portland Airport, responded to this review

Dear Mr. Brooksbank, Thank you for staying with The Candlewood Suites PDX. This hotel is an extended stay hotel which means it is very muck like have a little apartment while in the Portland area. Our business model is simple give a home like experience with no muss and fuss and very little interruptions for business people to complete their... More 

Anchorage, AK
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 19, 2015

We didn't expect much because it was an inexpensive option for Portland. What a pleasant surprise. The rooms are clean, good sized and have small kitchenettes with all the appropriate equipment. they have a small shop with soda, cereal, milk, etc. They even have a loaner cabinet if you would like to borrow anything from a toaster to a dvd... More 

Helpful?
Thank Sitkalyn
Tocia C, General Manager at Candlewood Suites - Portland Airport, responded to this review

Dear Sitkalyn, Thank you for your review. We appreciate your business no matter how much you pay us! The airport shuttle is complimentary and will take you 2.5 miles from hotel to the surrounding areas; where we have the neatest and very large shopping area called Cascade Station. The Candlewood Suites believes in privacy so we clean your room once... More 

Vila Velha, ES
Level Contributor
331 reviews
260 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
5 of 5 stars Reviewed November 1, 2015

We enjoyed our night at the Candlewood Portland airport. The room was great and super-clean. The outdoor sitting is great for having a smoke, drinking a glass of wine and to meet fellow travelers. Staff was friendly and helpful. Thumps up!

Helpful?
1 Thank Doffa
Tocia C, General Manager at Candlewood Suites - Portland Airport, responded to this review

Dear Doffa, Thank you so much for your review. Your business is important to us and we appreciate your time always. The outdoor covered gazebo grilling area is a great social place. We all appreciate our privacy but it is nice to meet, talk and enjoy other people once in a while. This area is open 24 hours a day... More 

Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 19, 2015

The room and hotel was very nice but I had an unpleasant experience with the staff. I was charged for a smoking fee (which I have never smoked in a hotel and never would). I smoked outside and then came back in the room to hang out. They told me they reimbursed the money to my account but when I... More 

Helpful?
2 Thank Nicole O
Tocia C, General Manager at Candlewood Suites - Portland Airport, responded to this review

Dear Nicole O, We are a completely non smoking hotel and upon inspection of the room it was discovered that someone smoked in the room. Your credit card was charged the smoking fee of $250.00 just like you signed on the registration card when you checked in. I told you I would reverse the charge as long as you agreed... More 

Miami, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 14, 2015

No breakfast,pool or hot tub. Full size fridge and two burner stove in the room. Maid service in once per week. If you need towels you have to ask. Nothing to eat within walking distance. Sitting area outside is a smoking area and really is gross. If you need a clean place and plan to cook own meals then it's... More 

Helpful?
Thank dande67
Tocia C, General Manager at Candlewood Suites - Portland Airport, responded to this review

Dear Dande67, Thank you for your review. I would like to answer your review. I wish people had a better understanding of extended stay hotels. We are extended stay which means if you are looking for a room that you can privately cook, do your business and have a comfortable apartment living style this hotel is for you. We do... More 

Kauai, Hawaii
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed October 5, 2015

Throughout the reviews, there seems to be some confusion about Candlewood Suites and what kind of place it is. There also seems to be some disappointment between what is advertised and what people end up with. If Candlewood needs to work on anything it is this: Be very clear in aligning your advertising with people's expectations. That way you avoid... More 

Helpful?
Thank BlueKauai21
Tocia C, General Manager at Candlewood Suites - Portland Airport, responded to this review

Dear BlueKauai21, Thank you for your extensive and intense review. We do appreciate you staying with us. As for the chair we explained to upon check in that we would have a new chair tomorrow we were waiting on a delivery and we left old one in room so the room did not want it to look like it was... More 

Columbus, Ohio
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 2, 2015

Pros: quality facility; reasonably priced; very very close (same street) to some of the rental car pickup and drop off points (e.g., Budget); convenient to Rte 205 for those headed to the sites east of Portland. Quiet, comfortable, clean facility. Cons: may be an isolated episode related only to us, but I recommend you monitor your credit card account used... More 

Helpful?
1 Thank JerryVirginia
Tocia C, General Manager at Candlewood Suites - Portland Airport, responded to this review

Dear JerryVirginia, Thank you for your business and your review. We appreciate you contacting General Manager to get issue resolved first. Any problem related to GM will be handled to your satisfaction in a timely manner. It can be confusing on a billing statement that is emailed to determine between authorizations and charges especially when using a debit card and... More 

Dallas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 8, 2015

I have stayed at this property about 10 days in past 3 weeks and this is a different type of review as I just checked in for a 10 night stay. I am a IHG Platinum Member and after this 10 night stay will be 11 nights away from spire elite membership. You would think you would get a suite... More 

Helpful?
1 Thank Steven L
Tocia C, General Manager at Candlewood Suites - Portland Airport, responded to this review

Dear Mr. Steven L, Thank you for taking the opportunity and time to review the hotel you are currently residing at. Although I appreciate where you are coming from you were not honest or fair. The hotel was sold out when you checked in and we are sold out for the next three days. The front desk agent and myself... More 

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