We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The bathroom was not clean when we arrived. We told a janitor about it, she came and just flushed the toilet.
We had to clean the bathroom ourselves...
Room is not clean and is very dark.
We are far from the lobby in an annex...More
Response from Nerissa M, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205Responded 1 week ago
Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback are certainly going to be taken into...More
This place is gross. I will admit I was looking for a bargain on a budget. I am not really high maintenance so I booked this place because of the proximity to the venue I was attending. They had a hard time finding the actual...More
Response from Nerissa M, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205Responded 2 weeks ago
Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience....More
Great location and price. Reason for 3 star instead of 5 star was as follows. 2 night stay. Only 1 wash towel for two people, fan in bathroom was not working and really fogged up the mirror. We came back late and housekeeping turned the...More
Response from Nerissa M, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205Responded 5 weeks ago
Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered with our bathroom fan during your stay. This is certainly not the kind of experience we would like for our valued guests to have. We wish you...More
I’m pretty sure bedbugs is really all that needs to be said here… but there’s a 200 word minimum so I will add is a complete shitshow from the moment I arrived. It was shortly after 5 PM and the maids we’re still cleaning the...More
Thank Amy S
Response from Nerissa M, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205Responded 4 weeks ago
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The room was thoroughly inspected the next morning and no bugs were found and also the room was rented out, with no further complaints. I want...More
I knew this place had poor reviews and a bit of a flea bag place which was proven during my 2 night stay. Rude checkin and treated like low life. I guess that is their normal clientele. First morning I informed the desk person there...More
1 Thank larry87120
Response from Nerissa M, Guest Relations Manager at Chestnut Tree Inn Portland Mall 205Responded July 10, 2018
We are very sorry to hear the unprofessional act of the clerk. We already informed the management about this for necessary actions. We value our customers well and we apologize for mistake of the clerk. We assure you that this is not to happen...More