We made the unfortunate mistake of staying somewhere other than the Benson. We stumbled upon it when looking for somewhere close to eat. We met Carl. The most suave, amazing server. Kind. Engaging. Genuine. The food and drinks were fabulous. We purposely returned the next evening for drinks in hopes of engaging with Carl again. He truly epitomizes what excellent customer service should be. We plan to return again this evening and will most definitely book at the Benson on our next visit to Portland. Such classy professionalism that seems to be lost in other hotels.
We selected The Benson for our getaway, as we were able to use timeshare points through RCI. Although downtown Portland is definitely still struggling to recover from the past year plus of pandemic and social unrest, the staff at The Benson are definitely maintaining the welcoming atmosphere and level of service Mr. Simon Benson would have expected. This beautiful building is a site to behold, and has many lovely touches to be enjoyed, including the "Historic Stairwell" that was fun to visit. The Palm Court Restaurant was not yet open, but Linda provided us with our satisfactory Grab & Go breakfast each morning, and there's a great kiosk across the street, Oak Street Coffee, if you want a latte or other espresso beverage rather than brewed coffee in the lobby. Many places to visit are within walking distance, including Powell's City of Books, Stumptown Coffee Roasters and the waterfront. Portland also has a pretty nice public transit system, which includes light rail that will transport you between airport and hotel for $2.50 - just keep in mind it's about a 45-minute ride.…
We love to come to Portland to see shows and visit the Saturday Market. When ever we visit - there is ONLY one place I ever want to stay and that's the Benson. It's perfectly located to the Roseland Theater, Dante's and Voodoo Donuts. The staff are wonderful and always friendly. The exterior and interior are of a classic era ... and possibly haunted (love!) but mostly I come for one reason ... Bobby Wong. The first thing I do after checking in is to head to the restaurant and check if Bobby's working. He has an effervescent personality. He can keep you engaged with his stories of the hotel or local secret hot spots ... and all while drinking one of his famous bloody marys. If you visit Portland, stay at the Benson and if you can't, at least come in for a bloody from Bobby. Keep Portland Weird -- forever!…
Well kept older building and guest services responsive and great. Ate at the Palm Court for breakfast. Bobby and Sandy were the servers and exceptional service with attention to detail - recommendations were honest and on point, and coffee refilled with new cup of hot coffee without asking. Really superb.
The Benson exceeded our expectations at every turn. Greeted warmly and informatively. Room was clean and spacious. Lunch was excellent. Staff was uniformly attentive and helpful. Location was convenient and parking was good with valet. A perfect stay.
Staying at this hotel is magical… place is very comfortable… renovations of a building built in early 1900s can be daunting but they did a wonderful job… kept the beautiful wood and marble updated pretty much everything else… palm court restaurant is limited but excellent and the service by John and Bobby in particular was superb… all the staff were friendly and helpful… will recommend to everyone coming to Portland..
My husband and I enjoyed our stay at The Benson. Excellent friendly service from the front desk to the valet and bar staff. Our room was impeccably maintained by the housekeeping staff. Great food and drinks in the hotel bar. Stop in for a night cap and say hello to John. John is fantastic at his job. We loved him.
First time visiting Portland and we loved staying at the Benson. The staff was friendly - especially Bobby! Thank you for all of your helpful tips and tricks about the city. Would definitely come back to the Benson on our next visit
I stay here at the Benson for business but this time I had the opportunity to have breakfast at the lobby restaurant. Bobby at the bar/restaurant made the experience all the better, very friendly and attentive.
Rooms are excellent, clean and comfortable. Bobby down in the lounge, provided excellent service, and excellent food. Valet services were also excellent, and exceptionally helpful. The Benson definitely went above and beyond in providing a very enjoyable experience.