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Embassy Suites by Hilton Portland - Downtown

319 SW Pine St, Portland, OR 97204-2725
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Located in the heart of downtown Portland, the Historic Embassy Suites Portland -Downtown features large two-room guest suites and a well-known foyer adorned in grandeur and architectural beauty. Built in 1912, the building combines it's original classic style and features along with modern comfort. The hotel is within walking distance of tax-free shopping, restaurants, nightlife, Portland’s revered Voo-Doo doughnuts and Powell’s books. The hotel also offers a luxurious Jacuzzi and Indoor pool for you to warm up to.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Paid wifi
Paid internet
Internet
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Microwave
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Classic
Languages Spoken
English
Hotel links
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2,747Reviews35Q+A100Room tips
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Popular mentions
We love the open rooms and homey feeling of Embassy Suites. This one did not disappoint. The app allowed us to communicate with the front desk, which was a nice bonus. This location is downtown and has a historic aura. The happy hour is in the basement and so is the pool. The room was very quiet. Mother's Bistro Restaurant is connected and was very convenient. China town is walking distance, as is Voodoo Doughnuts and Stumptown Coffee.
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Hotel's Favorite
We were in Portland on Family business and stayed at The Embassy Suites in downtown Portland, Oregon. A great place to stay for a few days that began by being greeted for a friendly and professional front desk clerk who check us in and made sure our stay got off to a great start. Our room was modern and very clean. Mother's restaurant that was in the same building was a convenient place for meals and the food and service were very good and moderately priced. The hotel ammendities included a pool, gym, large lobby with seating for many around a fireplace and a complimentary happy hour with snacks. It was very convenient to all downtown businesses, activities and close to a beautiful river walk along the Williamette River.
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Response from EmbassySuites319, Front Office Manager at Embassy Suites by Hilton Portland - Downtown
Responded Apr 14, 2019
We too are so excited that Mothers Bistro moved in this year to our hotel Thank you for staying with us and for giving us 5 star rating We hope to see you soon
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Started out with the ability to pay to check in early...so important and much appreciated. Room was very spacious and well appointed with good linens and towels. Breakfast was amazing...catered to all and omelette station was super. Evening reception was a nice way to wind down and provided something to nosh on before dinner...amazed at the bar selection. Location was good for us , close to the beautiful river walk and shopping in the downtown area. Also very close to weekend market. Good restaurants within easy walk. Very nice gift shop on premise and Mother’s Bistro attached to the hotel was handy. Staff were helpful and provided service immediately when requested. I give this hotel full marks.
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We picked this hotel as we were here for an important meeting and needed to make sure we had room to spread out. We took the two bedroom suite which has two bathrooms as well. In that regard, the hotel was great. It was also within walking distance to our event. Bedding was great. Bathrooms were spacious and small fridge in room helpful. Breakfast was good with hot omelettes to order every morning. The hotel itself was a historic hotel which I appreciated. However, many of these older hotels have an updated look inside and this hotel is still very much an older style inside as well. Carpeting in the dining area needs to be replaced, was sticky and dirty. Even though we were pretty high up, we could still hear the street and of course, the guy playing music right next to Voodoo donuts. We contacted the staff and they did call the local police and let us know about the local ordinance for quiet hours after 10 pm. So if you are sensitive to noise, ask for room away from that side of the street. Staff was great. Area around the hotel is just ok, like most downtowns a fair number of homeless on the streets around the hotel. The biggest plus for this hotel is more space than most hotels and the hot breakfasts.
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We have regularly visited at this hotel and have found it pleasant. The App allows us to check in the day before and we selected our favorite room which is 825. This evening when we arrived and went to room 825 the digital key did not work. We stood in the hallway for ten minutes with our suitcases trying to get the key to work. Turns out they had changed the room without informing us. When we went to the front desk Katie told us the people in room 825 had decided to extend their stay! The fact that the room was not available for that extension did not seem to matter. When I spoke to the manager she explained the situation further. Yes, we understand that sometimes things happen, but a phone call or notification about the change would have made a significant difference. A call letting us know what had happened and asking us our room preference vs assigning us a comparable room would have been respectful and professional.
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Response from EmbassySuites319, Front Office Manager at Embassy Suites by Hilton Portland - Downtown
Responded 1 week ago
Thank you for your feedback, once again please accept our apologies for the lack of notification about changing your room preference. We hope you are enjoying your stay with us and will give us another try in the near future.
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PRICE RANGE
$181 - $397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites portland - downtown hotel portland, portland embassy suites
LOCATION
United StatesOregonPortlandDowntown
NUMBER OF ROOMS
276
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