We loved this place. The rooms were large, clean and decorated with a funky flair. The front desk accidentally gave us the incorrect room when we checked in, so our key card didn't work. When we went down the tell them they gave us a great bottle of wine for the inconvenience. It was so thoughtful of them and not necessary. They also had complimentary tea and coffee set up on the weekends for guests to enjoy. I would for sure stay there again.
From the moment I arrived I felt welcomed and valued. Joel and Scott at the front desk are rock stars! Super friendly and knowledgeable about the area. The meetings team knocked it out of the park. Erin, Casey, Stephen were phenomenal and Chef blew us all away. Can’t wait to come back when the restaurant reopens. Big rooms. Wonderfully decorated! It’s in a great location too. Walkable to everything. Give it a try. You’ll be happy you did!
This is my 2nd stay here - I came a few years ago when it was a Kimpton property. The decor is quirky and so charming. Love the design from the wallpaper to the carpet to the light fittings. The hotel lacks a few of the amenities you might expect for a hotel at this price point - no refrigerator in the room, ice machine on our floor was broken so with not fridge and no ice you had to keep going down a floor, sometimes a doorman was there but mostly no one present to help with doors or luggage etc. I will stay here again because the bed is comfortable and the rooms are a good size. It would be nice to see some of the previous Kimpton charms return e.g the complimentary happy hour they used to do
Rooms are so eclectic and very clean! Beautiful place to lay your head at night. Directly surrounding area not so beautiful. Staff not overly friendly or offering tips to Portland visitors. No breakfast on site. I'd stay here again for the room and price...unless other hotels near by are similar...
We stayed at the Sonesta on a recent one night stay in downtown Portland. It is an older building that has been beautifully restored and eclectically decorated. Definite charm. If a lack of monotone colour bothers you - don't stay here. We had a king suite on the 9th floor. It was lovely and spacious. The bed was very comfortable with nice linens. Strangely, only one bathrobe provided. The light fixtures in the room and throughout the hotel were really special. The hallway carpets would be distressing if you were impaired in anyway and, to be honest, there were moments where we half expected to see twin girls in blue dresses standing in the hallway (The Shining). Note: if you haven't been to Portland, the downtown area is home to a significant number of closed businesses and a high population of homeless people. When we arrived at the hotel, there was someone "asleep" in the doorway of the next building. When I checked in, I was told that the restaurant and bar were once again open from 4 until 10 but that room service was not offered yet. When we asked later to see a menu for the restaurant, we were told that the restaurant was not open. This turned out to be a happy thing as we ended up going to Huber's for dinner. End of the day, the Royal Sonesta is a cool spot, affordable and easily accessible.…
The hotel staff was great, and the room and interior was clean. To my surprise, about half of my second floor room was constantly vibrating, as if it was placed directly above an HVAC unit with no vibration abatement. It was a lot harder to enjoy the room when it felt like I had "early-onset" hand tremor while sitting there.
Major issues w/third party bookings - availability/ room types vs actual hotel inventory. Our stay was all wonky. Experienced several issues upon check in - which made for an awkward and unsettled hotel stay. We made a reservation on hotels.com (a huge mistake) At check in the front desk staff said the hotel had been oversold, but to not worry -- and to 'hold tight' as they had rooms on standby 'OOO' that still needed to be checked out. This sort of thing (per staff) always happened, because third party bookings don't hold up and next time should we book, to book, or to do so direct... So we waited for this said back up OOO room. and waited... we finally got into a room (we met a valet team member, or guest services team member at the actual room ) a bit after 2am. We were told nothing about any of the hotel offerings available or room specs, what to expect, etc...When i asked about our key (where do we get this?) along with our check out date details, the valet/guest services team member replied with a 'its all been taken care and to stop by the front desk for a key'. So, we picked up our hotel key after 2am and reconfirmed the reservation / check out date. i wanted bed. sleep. i thought, no big deal about not getting more hotel / area info at that point; i knew i'd have time to dive in / explore and get more info the next day, no problem... Calls from the hotel staff / front desk started the next morning; the team member seemed upset / annoyed when we spoke. We found out the front desk staff (who completed our check in) made no note of our reservation issue, or check in issue prior. Apparently we needed to make a new reservation direct through the hotel in order to stay, or would be checked out... because the initial booking had been made through a third party???...hmmmm. Therefore, no changes or updates could be made, even though the front desk had confirmed / offered / completed our check in hours prior...all said offerings made because of the several issues experienced at check in.... my head is still spinning. feeling unwelcome. don't want to stay here again. I called this third party for more clarity after speaking with the front desk - apparently, all can be done by the hotel - so it's actually up to the hotel to make the call, or honor any changes, or refunds , etc.…
Check in was a breeze. I was coming in a day early for a conference and they had to combine my two reservations and it was as easy as could be. Hotel is lovely.Room was quiet and comfortable, but in the smaller side. Not New York small, but smaller. Bed was very comfortable and shower run strong and hot. A good, solid place to stay in downtown Portland.
If you’re looking for something stylish and quirky, this is the place . Great furniture and colour choices . Super comfy beds and rooms . Restaurant and bar mostly currently closed ( bar open Thursday - Sunday) but you can order in breakfast from Cheryl’s . Helpful staff and convenient location .
I have never visited Portland before, however, I do regularly stay at Royal Sonesta hotels. The hotel staff have already made this a great stay! Andrew is an excellent bellman and the front desk staff is amazing also!