Cimarron Inn & Suites Klamath Falls
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Avg. $197 /night, 9/20 - 9/21
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4.0
#2 of 9 motels in Klamath FallsLocation
4.2
Cleanliness
4.4
Service
4.4
Value
4.4
Located in the heart of Klamath Falls, Cimarron Inn Klamath Falls is just minutes from historic downtown, Klamath Museum, shopping venues and the award winning Running Y golf course. Complimentary amenities include Breakfast Buffet, High Speed Wi-Fi, Premium Bedding and Seasonal Heated Outdoor Pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Non-smoking hotel
Sun loungers / beach chairs
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Breakfast buffet
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English
Location
3060 S 6th St, Klamath Falls, OR 97603-4610
48 Restaurants
within 0.75 miles
823Reviews5Q+A100Room tips
Reviews
Traveler rating
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Detailed Reviews
I had a hard time deciding whether to give this place 2 or 3 stars... Ultimately decided to be generous and give it 3 stars because there were a few things wrong with our experience here, but we’ve definitely stayed in worse places.
We had 2 rooms and neither room was very clean. They weren’t the dirtiest, but it was similar to doing the bare minimum to make the room look somewhat presentable. One particularly gross problem on this front was that a previous guest’s leftovers were still in the fridge. And of course, in 2020, any lack of cleanliness should sound an alarm.
Klamath Falls in general seemed like one of those communities who don’t believe COVID-19 is real, or at least don’t take it seriously. Between Cimarron Inn, 2 restaurants, and a gas station we visited, there were many ppl without masks and employees who begrudgingly put masks on when interacting with customers (one even told us that she wouldn’t bother if her employer didn’t make her).
Anyway, back to Cimarron Inn specifically...
Other problems: The laundry machines were broken and the hotel staff was a mixed bag of polite and rude. Some were fairly nice. Some were a little standoffish.
All that being said, it wasn’t all bad. The beds were fairly comfortable and we slept well. There was a pool that looked clean and would be fun to use in non-pandemic times, though it was crowded with people who don’t care about pandemics.
Overall, I give this something between 2 or 3 stars, something a little below average. If you’re on a tight budget, this’ll do without being the worst. But if you have high standards, you can definitely do better than this. I survived my time here, but if I’m ever in Klamath Falls again, I’m staying elsewhere.
We had 2 rooms and neither room was very clean. They weren’t the dirtiest, but it was similar to doing the bare minimum to make the room look somewhat presentable. One particularly gross problem on this front was that a previous guest’s leftovers were still in the fridge. And of course, in 2020, any lack of cleanliness should sound an alarm.
Klamath Falls in general seemed like one of those communities who don’t believe COVID-19 is real, or at least don’t take it seriously. Between Cimarron Inn, 2 restaurants, and a gas station we visited, there were many ppl without masks and employees who begrudgingly put masks on when interacting with customers (one even told us that she wouldn’t bother if her employer didn’t make her).
Anyway, back to Cimarron Inn specifically...
Other problems: The laundry machines were broken and the hotel staff was a mixed bag of polite and rude. Some were fairly nice. Some were a little standoffish.
All that being said, it wasn’t all bad. The beds were fairly comfortable and we slept well. There was a pool that looked clean and would be fun to use in non-pandemic times, though it was crowded with people who don’t care about pandemics.
Overall, I give this something between 2 or 3 stars, something a little below average. If you’re on a tight budget, this’ll do without being the worst. But if you have high standards, you can definitely do better than this. I survived my time here, but if I’m ever in Klamath Falls again, I’m staying elsewhere.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, General Manager at Cimarron Inn & Suites Klamath Falls
Responded Nov 9, 2020
Dear Valued Guest, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Thank you for taking the time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations especially with our services and amenities. Actions shall be taken to improve everything on priority and you can have a better stay next time. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here July 22, 2021 on business. With overnight runs between Klamath Falls and Sacramento, we needed to rest during the day. The room has blackout curtains which kept the room dark and the bed was extremely comfortable. I slept right through the day without being disturbed. The room was clean and included a refrigerator (with small freezer section), microwave, and coffee maker, as well as a TV and alarm clock. The bathroom and shower were well maintained and there was plenty of hot water. The staff was friendly and receptive. If I ever do the overnight to Klamath Falls, I'm sure I will stay here again.
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Date of stay: July 2021Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: Building #2 is farther from the pool and quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Cimarron Inn & Suites Klamath Falls
Responded Aug 16, 2021
Hi 574tje, Thank you for letting us know how impressed you were with our services and amenities. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel. You have described the hotel in such a positive light that we take great pride in. I’m very glad you enjoyed your stay with us. It will be our pleasure to have you with us again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a nice stay here during our trip to Crater Lake. Check in was extremely pleasant, the friendly receptionist explained everything that was different during covid times so we were aware of the changes. For example the pool was open but there was a sign off sheet, no housekeeping during stay, if you needed supplies you could come to the lobby to get it.
She also had food recommendations and told us restaurants that were open for dine in, which we really appreciated.
The rooms are large with a sofa, a fridge and nice TV. They have WIFI but I didn’t use it. The bed is comfortable and they give you plenty of pillows. Everything was clean but the bathroom was a little dated and could use some TLC, the shower was great with lots of water pressure. This would not prevent me from staying on the property again. The prices are good here and the cleanliness and service were very good.
Checkout was fast and just as friendly as check in.
She also had food recommendations and told us restaurants that were open for dine in, which we really appreciated.
The rooms are large with a sofa, a fridge and nice TV. They have WIFI but I didn’t use it. The bed is comfortable and they give you plenty of pillows. Everything was clean but the bathroom was a little dated and could use some TLC, the shower was great with lots of water pressure. This would not prevent me from staying on the property again. The prices are good here and the cleanliness and service were very good.
Checkout was fast and just as friendly as check in.
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, General Manager at Cimarron Inn & Suites Klamath Falls
Responded Sep 13, 2020
Hi Binturong9, Thank you for letting us know how satisfied you are with our services and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. Once again thank you so much for your high rating. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked three rooms for my family of 7. One room held three family members, room 101. They did not discover till midnight that the shower was nonfunctional. The knob was frozen in place and would not turn on.
My daughter, age 20, made 3 trips to the office to ask for help or a different room. The lady in the office said they were full and said they would have maintenance check it the next day. This was no help for a one-night stay. My daughter and son told me about this the next morning and I went to the office. The lady in the lobby did not apologize for the inconvenience or express any regret at all. She said my daughter should have asked for another room which she did but was denied. I asked for a partial refund for this $170+ room which she said she could not give me but would call the manager who would call me. We checked out and left. He did not call. I called the hotel the next day and spoke to the manager who was extremely rude, did not apologize at all for the inconvenience. He refused any refund at all.
He implied we were lying about the shower or too stupid to turn it on. He kept changing his story- they had no staff in the lobby at midnight, he'd have to check the security cameras, that maintenance checked the shower and that there was no problem (4 strong adults in our family tried the shower knob and none could turn it on) and he claimed they were full the night we stayed so they couldn't give my 3 family members another room though there were less than 10 cars in the parking lot that night. My advice is DO NOT STAY HERE!
My daughter, age 20, made 3 trips to the office to ask for help or a different room. The lady in the office said they were full and said they would have maintenance check it the next day. This was no help for a one-night stay. My daughter and son told me about this the next morning and I went to the office. The lady in the lobby did not apologize for the inconvenience or express any regret at all. She said my daughter should have asked for another room which she did but was denied. I asked for a partial refund for this $170+ room which she said she could not give me but would call the manager who would call me. We checked out and left. He did not call. I called the hotel the next day and spoke to the manager who was extremely rude, did not apologize at all for the inconvenience. He refused any refund at all.
He implied we were lying about the shower or too stupid to turn it on. He kept changing his story- they had no staff in the lobby at midnight, he'd have to check the security cameras, that maintenance checked the shower and that there was no problem (4 strong adults in our family tried the shower knob and none could turn it on) and he claimed they were full the night we stayed so they couldn't give my 3 family members another room though there were less than 10 cars in the parking lot that night. My advice is DO NOT STAY HERE!
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Date of stay: May 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Cimarron Inn & Suites Klamath Falls
Responded Jun 8, 2021
Dear Navigator700477, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff especially with the condition of the shower. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. Steps shall be taken to ensure no future guests will experience the same. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed Sept. 16, 2021. Room was very dirty, cobwebs on ceiling, cobwebs and dead bugs on windows, Cheerios on floor, the tv remote did not work, a lamp went on & off constantly. The air conditioner vent had Kleenex and chips in it. Walking across floor made our feet black. The fridge was very loud, unplugged it. Outside the back window were homeless people living in cars, outside the front window the traffic was loud. No breakfast. The room was very overpriced. When I explained everything to the lady at the front desk the next morning, all she did was take off 15 percent of the room cost. It was a terrible experience.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Cimarron Inn & Suites Klamath Falls
Responded Sep 29, 2021
Dear waynelW2952JG, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately. Once again, I thank you for your feedback and apologize for not providing you with a better stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a large, two-story motel (not what I could call and Inn). Our first impression was not all that great. They told us they only had one room left which is a story we heard at every place we stopped (must be a Klamath Falls lodging thing to say). The staff person was not very friendly or helpful. When we asked about things to do in the area she replied “Nothing”. She said our room was in the newly remodeled building. It may have had new furniture but that’s about all. Access to the room via the sidewalk was blocked by an always open door to the service area. We had to walk through the flowerbeds. The fridge was not level so it wobbled, there was no freezer compartment. One lamp was missing a bulb. The “new” table and two chairs were too big for the area they were in. They were crammed right against the air conditioner (which made it not function properly) and only allowed about 8” between the large table and the bed so it was difficult for anyone sleeping on that side to get in and out of bed. The room was clean, except for a dirty toilet paper dispenser, and quiet. There was a large vanity in the bathroom area. The bed was comfortable.
Regarding it being the “last room”…we stayed multiple nights and the parking lot was never even half full. Walking by other rooms that had curtains open it was obvious they had not been occupied.
Breakfast was in a large room behind the lobby. They offered a waffle maker, had two kinds of cereal, muffins, bagels, instant oatmeal, hard boiled eggs and yogurt. So there was a nice selection however they were out of orange juice and napkins. The exterior door to that room, clearly labeled that it had to been unlocked during business hours, was always locked.
At nearly $200 a night this motel is overpriced. They offered no housekeeping service. For less than that we stayed at luxury inns on the coast a few days later.
Regarding it being the “last room”…we stayed multiple nights and the parking lot was never even half full. Walking by other rooms that had curtains open it was obvious they had not been occupied.
Breakfast was in a large room behind the lobby. They offered a waffle maker, had two kinds of cereal, muffins, bagels, instant oatmeal, hard boiled eggs and yogurt. So there was a nice selection however they were out of orange juice and napkins. The exterior door to that room, clearly labeled that it had to been unlocked during business hours, was always locked.
At nearly $200 a night this motel is overpriced. They offered no housekeeping service. For less than that we stayed at luxury inns on the coast a few days later.
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Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jerre Leahy, Marketing at Cimarron Inn & Suites Klamath Falls
Responded Oct 19, 2022
Thank you for your review and being our guest. We apologize for failing to meet your expectations and the issues you experienced with your room. We will work to improve to be better for future guests. We hope to welcome you back for a better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was actually fairly large, and budget priced. Very old electronic key system, Mercer seen it before, see photo.
Friendly staff, actually provided soup, crackers and cookies in the evening and a full breakfast in the morning, only regular coffee would have liked some decaf.
Overall good experience
Friendly staff, actually provided soup, crackers and cookies in the evening and a full breakfast in the morning, only regular coffee would have liked some decaf.
Overall good experience
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, Guest Relations Manager at Cimarron Inn & Suites Klamath Falls
Responded Mar 3, 2020
Hi advcards, We are happy to hear that you enjoyed our service, staff and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. Thank you very much.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I hate leaving bad reviews. I should give it 1 star but the lady at the front desk did rectify the issue. We had our well-trained 8 lb dog with us and even paid an extra pet fee. The room was not cleaned and there were huge stains on the carpet. It looked really rough and gross. The bed was not made and the bathroom was dirty. We promptly went to the front desk and complained. She seemed embarrassed about the situation. We got a different room and it was completely different and clean. It did have a heavy air freshener smell. How did this happen to us? Is it because we had a dog or that I used my Chase points? I'm disappointed that this hotel showed in my Chase Rewards search too.
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Date of stay: October 2020
Value
Service
Sleep Quality
Room Tip: Avoid this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, General Manager at Cimarron Inn & Suites Klamath Falls
Responded Nov 24, 2020
Dear Valued Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I wanted to personally address the complaint about your stay at our hotel. We take such claims very seriously. Our housekeeping protocols are very important to us and we make sure that we inspect all of our rooms before check-in. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Situated on the edge of town, we were really happy to find this gem. The motel appears to be family-owned. The reception area was just upgraded and so was our room, with new carpets and TV. Amazingly, the pool was open despite the Covid for our travel-weary children. Across the street there is a Dollar Store and a Dutch Brothers Coffer. Behind the motel is the Wood Line State trail, so you can take nice jog in the arid desert climate. There is also a dog park next to the trail for your pooch. The motel is offset from the main drag so traffic noise was not too bad.
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Date of stay: June 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest_Relations_MHR, Guest Relations Manager at Cimarron Inn & Suites Klamath Falls
Responded Jul 5, 2020
Hi Seattle_Dude33, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our location, great amenities, our pool and our services. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We are glad you enjoy staying with us and we hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NO POOL ! After a long day of driving, my grandson was looking forward to some pool time ( Which was falsely advertised with my reservation ) The pool looks like it has been out of commission for some time. The staff was not apologetic or friendly.. The location was busy and a bit loud from surrounding people and street noise. The beds are very firm but the pillows are comfy and the sheets were clean.
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: I would not stay here again.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Cimarron Inn & Suites Klamath Falls
Responded Jun 20, 2023
Dear 267suzannej, Thank you for staying with us and for sharing your feedback. We are glad you liked the pillows and the sheets were clean. However, we apologize for the concerns you had with your room and we appreciate your patience. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for being our guest, and we look forward to hosting you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you for contacting us. Yes, we do have in-room air conditioning.
Thank you for contacting us. Our Pet Policy specifically states that pets are not to be left unattended in our rooms. This policy is presented to all guests checking-in with a pet and requires their signature. If you are at our hotel, and it is clear an animal has been left unattended, please contact our front desk and we will address the situation immediately. In addition, we have rooms that are designated pet friendly, so you may request to be away from any pet friendly rooms when staying with us. Hope this helps - please let us know if we can assist further!
"Read the damage deposit policy and know they will catch you on any kind of technicality to keep the excessive $300 damage deposit."Read full review
"Don't plan on the amenities listed - anybody can say they have coffee makers or ice makers - doesn't mean they work. "Read full review
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PRICE RANGE
$76 - $112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cimarron inn klamath falls hotel klamath falls, cimarron hotel klamath falls, cimarron motel klamath falls
LOCATION
United StatesOregonKlamath Falls
NUMBER OF ROOMS
107
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Cimarron Inn & Suites Klamath Falls
Which popular attractions are close to Cimarron Inn & Suites Klamath Falls?
Nearby attractions include OC and E Woods Line State Trail (0.2 miles), The Oregon Gift Store (0.4 miles), and Ross Dress for Less (0.2 miles).
What are some of the property amenities at Cimarron Inn & Suites Klamath Falls?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Cimarron Inn & Suites Klamath Falls?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Cimarron Inn & Suites Klamath Falls?
Guests can enjoy free breakfast during their stay.
Is parking available at Cimarron Inn & Suites Klamath Falls?
Yes, free parking is available to guests.
What are some restaurants close to Cimarron Inn & Suites Klamath Falls?
Conveniently located restaurants include Nibbley's, Wubba's BBQ Shack, and Los Potrillos.
Are there opportunities to exercise at Cimarron Inn & Suites Klamath Falls?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Cimarron Inn & Suites Klamath Falls?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Cimarron Inn & Suites Klamath Falls?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Is Cimarron Inn & Suites Klamath Falls accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.