This was a fun, comfortable, old-time hotel with real history. Established in 1904, it has been freshly renovated, but don't expect a modern refurbishing...they've done a great job keeping it memorable with special touches like an old standup phones with hanging ear piece that actually works. Great location on the cliffs above the Columbia Gorge River. We paid extra for the river view, but there are plenty of grounds around the hotel to wander and look at the view. I was totally charmed by the old Otis elevator with its original gorgeously polished according gate. It also has its old operating lever, which requires hotel staff to operate for you...a treat! Very nice restaurant on premises with excellent meals from breakfast to dinner. You'll be walking in the footsteps of Rudy Valentino, Shirley Temple, and others, they say. Great place for weddings. Near the amazing Western Antique Aeroplane and Automobile Museum (WAAAM), Multnomah Falls, numerous micro breweries, and the wonderful Bette's restaurant for home-cooked pastries and more.…
I stayed here alone, while taking a detour during a business trip. It is clear this hotel is geared toward the romantic. It is a becautiful location, and everything is very tasteful. But even though it was odd for me to be alone, I was treated well, the WIFI was good for my meeting, the room was clean. And the restaurant is excellent.
We came for a quick weekend of R&R. The whole place looks tidy although it's tired and is suffering from understaffing. We had to wait about an hour for check-in. Only 2 housekeepers were available to turn over the entire hotel. The front desk manager and the maintenance team were all recruited as guests piled up in the lobby. The bed was worn down but reasonably comfortable, the luggage racks were torn, and the room was basically clean, but you could feel the rushed atmosphere. We found litter under the chair and hairs in the bathroom, but we didn't fear for our lives. There was a mini fridge that desperately needed a defrost and the hairdryer was sadly in need of replacement. There was good water pressure in both the sink & shower. We had a "garden view" which meant we were on the freeway side of the building, but the road noise did not distract our sleep - the windows worked. We ate dinner in the restaurant, which was freezing cold. It's a big place, and wearing a coat would have been helpful. Our meals were 3.5. Nothing really spectacular except the price. The seafood pasta was tasty, but the muscles and clams weren't opened, didn't get to eat about a third of the delicious seafood. Dang! Our other meal, salmon, was good. It was tasty and presented with some care. We split it to make up for the pasta situation. The rolls were warm, fresh out of the microwave and chewy. Dessert tasted like a frozen and reheat item. There probably wasn't a baker on site. The staff was friendly and sufficient in the dining room. The live piano was fun, the singer sounded to me like a cowboy covering Billy Joel. Interesting mix. The gardens are lovely and full of spectacular views of the Gorge. So we enjoyed our stay, and hope they can find some $$ to renovate and bring back some more of the majesty of the original Columbia Gorge Hotel.…
Nice, older Hotel. Staff was professional and efficient. Two drawbacks, elevator was old and ancient and had to be operated by a staff member. The bed was only a Queen when we ordered a king online and the bed was so high off the ground it was hard for a 77 & a 75 year old to get in without trouble. Next time we will make sure we have a king bed and ask for a step stool to climb into bed.
We stayed in the corner room with a fireplace facing the river on the top floor. It was fantastic. Best shower water pressure of any hotel I've started in over 30 years. Friendly and courteous service. The hotel is about a 100 years old but they've obviously updated it constantly. The breakfast was really good. I can highly recommend staying there.
What a beautiful place. Old world charm with all the amenities. Tara and Alicia at the front desk are absolutely fantastic. There was a small mix up on the room but they went over and above to make everything better than right. Great nite in a great comfortable room. And i love the elevator! Aesome
The Hotel was wonderful from a historic standpoint and the grounds were absolutely stunning to walk around. The view of the Columbia river gorge was fantastic! The lack of coffee in the hotel rooms was disappointing and the cable tv remote was difficult to operate.
Room 229, pet friendly, and our Boston Terroir, Buddy was right at home in front of the fireplace! Old school world charm and love that there were no clocks in the rooms. All meals from the Cliff House restaurant. whether eaten in our room or enjoyed in dining room by window were exceptional and very tasty. We loved our total weekend anniversary getaway here and are already planning a future return visit! All hotel staff very friendly and approachable. Thank you all for making our special weekend a most enjoyable experience! Mark and Kathy
great rooms with a killer view-nice people and a great lounge with a good piano player-great sights and great grounds-worth a visit-great staff who were very helpful and friendly-good food and great grounds to walk around
I had always wanted to stay at this historic hotel on the Columbia River so booked one night's stay the evening before my daughter's wedding, well in advance of her big day. I arrived at 4:30p and waited in the lobby for 20 minutes before an employee showed up to check me in. I was assigned a 'Garden Room' which is on the freeway side and, this particular room was also over the dumpster area. Hoping for a good night sleep I tried to change my room, but I was told none were available. The bathtub didn't drain so by the end of my shower I was standing in soapy water up to my mid-calf. The water was at the same level the next morning. The shower soap dispenser also didn't work. And, all four pillows were flat and as hard as rocks to sleep on. Needless to say, this along with the constant traffic/semi-truck noise didn't make for a restful night. I woke with a headache and was completely exhausted. Upon checking out, I told the front desk clerk about my experience, and she just looked at me and said, "Sorry about that, we'll look into the maintenance issues. This is my second day." I had lost some earrings and I tried calling to speak with a manager several times throughout the next week. I called in the morning, in the afternoon and evenings and no one ever answered the 1-800 number. It was ridiculous. On the 4th day someone finally picked up and said a manager would call me back. Didn't hear a word. I called several times over the next couple of days and finally someone pick up again. The manager looked for my earrings and was sympathetic to my experience but to me, by this point, the words felt flat. He never addressed why the main phone lines were not answered for an entire week. The two front desk staff I delt with were friendly but not very helpful because they were brand new to their role. I will say, the bartender working the evening of 10/6 was fantastic and offered excellent service even though she was extremely busy. The hotel and grounds are beautiful, and the rooms are nicely decorated however, for me, the overall guest experience was not great, and it was an awful feeling being that tired the next morning for the wedding day activities. …