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Extended Stay America - Portland - Gresham

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Extended Stay America - Portland - Gresham
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103 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Cleveland, Ohio
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Our room was nonsmoking but on the smoking floor (third floor) and so the entire room have a smell of cigarette smoke. It wasn't too overwhelming and after being in the room a while it wasn't too noticeable but after leaving I did notice out laundry etc smelled of it. I did if our room could be changed but they... More 

Helpful?
Thank asmakhatri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 25, 2016 via mobile

The whole place including the non -smoking room smelled like smoke. Most people there live at the hotel full time. We slept in our full clothes on top of the bedcovers. If it wasn't so late we we arrived we would have left. Not worth low price.

Helpful?
Thank Erin131313

Travelers are raving about these Gresham hotels

Los Angeles, California
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 25, 2016

This was about 15-20 outside of downtown Portland and has a great view of Mount Hood. The staff was friendly and really helpful in answering all our questions. The rooms were clean and tidy but the walls were really thin and you could constantly hear people walking around in other rooms. The town itself is nothing too exciting. A good... More 

Helpful?
Thank Jessica B
Boise
1 review
1 of 5 stars Reviewed July 21, 2016

When we were at the front desk, I noticed the ceiling taped together, covered in plastic, in two places. When we got to our room, one light was out. Plus, no drinking glasses, no shampoo or hand cream. I do not take shampoo with me when we stay at a motel, assuming it is provided. We decided to call the... More 

Helpful?
Thank Val L
2 reviews
1 of 5 stars Reviewed June 13, 2016 via mobile

Smells of cigarettes and sweat throughout the entire hotel, stains on the carpet, towels, and furniture. The staff wasn't exactly the friendliest, cheap bedding, toilet seat falling apart, location wasn't exactly the greatest, But to top it off I found pubic hair in the sheets. Not worth the price at all- might as well have stayed in a cheap motel.... More 

Helpful?
Thank Itsel F
Vancouver, Washington
1 review
5 of 5 stars Reviewed April 26, 2016

We stayed at the Extended Stay Gresham and loved the experience. Easy to find, very clean and the staff was very friendly. Free Coffee, fruit, Wi-Fi all excellent quality. The room was very nice, plenty of tv channels, lots of natural light and plenty of lamps.

Helpful?
Thank Filadelphia F
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our friendly customer service, convenient amenities, and our comfortable accommodations. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us... More 

Bucks. UK
Level Contributor
385 reviews
207 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
3 of 5 stars Reviewed April 24, 2016

Right by the I-84 so easy to find but also right under the flight path for Portland Airport and we found the rooms were really not very well soundproofed from the outside or inside so the noise of planes landing was intrusive. We had a room on the non-interstate side which was otherwise quiet from outside, but the rooms facing... More 

Helpful?
Thank helenakitt
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to the amenities at the hotel are much appreciated; yet, I was disheartened to read about the service issues you experienced. To make sure this doesn't happen again, I am going to retrain our front desk staff to ensure each... More 

Lompoc
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 2, 2016 via mobile

We had paid the $35.00 fee plus additional $5.00 daily fee to have our room serviced to have our bed made, trash taken out and new towels. Greatest concern is the trash as I booked the room for a week because it had a kitchen and I did cook. I didn't think food trash in the room was a good... More 

Helpful?
1 Thank Mary W
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the housekeeping issues you experienced. As this hotel’s manager, I can assure you that I have coached our staff to ensure we are responding to guest needs in a timely manner. Thank you very much for providing us with your feedback. Please contact me, at gre@extendedstay.com, if... More 

Vancouver, Washington
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 26, 2015

Did not go with high expectations. The room turned out to be ok. While the room was clean enough, it needed a good deep cleaning. The kitchen area was very basic. There was a 2 burner cooktop, a single sink, a full size fridge, and a small microwave. The room did not come stocked with dishes. However they had dishes... More 

Helpful?
Thank Bill D
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that we were unable to exceed your expectations. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as clearly communicating our amenities. Thank you very much for providing us with your feedback. If you would like to... More 

Los Angeles, California
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed December 25, 2015

Christmas gifts for my family were left in room, and went missing. After numerous inquiries they could not be located, a promised phone call from manager was never received. Suspect these items were stolen by hotel staff as nobody else had access to room.

Helpful?
Thank skigeoff02
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for taking the time to write a review of your stay. The situation and lack of follow through you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will use your comments as a training tool to ensure that our communication is improved. Thank you very much for providing us with... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Portland - Gresham

Address: 17777 NE Sacramento St, Gresham, OR 97230-5951
Location: United States > Oregon > Gresham
Price Range: $80 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Portland - Gresham 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America Portland
Extended Stay Portland
Portland Extended Stay
Extended Stayamerica Portland Gresham
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