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1000 Valley River Way, Eugene, OR 97401-2215
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Traveler (269)
Room & Suite (188)
Dining (33)

About

#12 of 40 hotels in Eugene
Location
4.5
Cleanliness
4.3
Service
4.3
Value
4.0
GreenLeaders Silver level
Find tastefully appointed accommodations and upscale amenities in a stunning riverfront location at Valley River Inn. Our historic hotel in Eugene, Oregon offers 257 spacious suites & guest rooms with patios or balconies offering gorgeous views of the Willamette River, the Owen Rose Garden, and our beautifully landscaped courtyards. In addition to our cozy rooms and suites, our Eugene hotel offers an outdoor pool, indoor whirlpool, 24-hour fitness center, and on-site restaurant—the award-winning SweetWaters on the River—that serves innovative Pan-Pacific Northwest cuisine in an elegant riverfront setting. We’re located in the heart of Willamette Valley, close to everything you want to see and do in Eugene. Visit your favorite student at the University of Oregon, and take in an Oregon Ducks football game at nearby Autzen Stadium. Enjoy great shopping and dining next door at Valley River Center. Or spend the day touring local wineries and breweries. Valley River Inn has it all.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Happy hour
Vending machine
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Mid-range
1062Reviews16Q+A100Room tips
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Laura M wrote a review Yesterday
los angeles15 contributions12 helpful votes
We had a double queen river view room on the 2nd floor. The view is great. There is a nice patio or you can see the river from the room. Everything was clean and well laid out. Very comfy bed and nice single cup Keurig in the room as well. We had dinner at the restaurant and it was delicious and peaceful watching the sunset next to the river. Thank you to Heather for great service. Isabelle at the front desk was also very helpful with all our needs.
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: Definitely book a river view room!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Subaru S wrote a review Sep 21
2 contributions1 helpful vote
Another bad experience with the VRI. We stay here for business a few times and week and have a contract for a ride to work from the hotel. Isabell from the front desk ignored our request for the shuttle to drive us to work. She claims she called a taxi, which never showed up. Luckily we spotted the van driver near the lobby and asked is he could drive us. He said Isabell and the front desk never told him about a ride. Luckily the driver came through and drove us. The front desk staff definitely needs some training in customer service. Take your business elsewhere. The other hotels in the area are professional and courteous.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from A K, General Manager at Valley River Inn
Responded 4 days ago
We appreciate the time you took to give us feedback, Nuprin503. Our staff takes a lot of pride in the one kind of a service we provide. It's very disappointing to see your experience with us was not the standard we're accustomed to sharing. We always strive to exceed all of the needs of our guests. We'll be sure to address your concerns internally and we would love to show you how hard we work to give our guests the best service in the future. We hope to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heather M wrote a review Sep 9
Olympia, Washington7 contributions
The hotel is in need of some updating but the prices reflect that. There are also some rooms with lovely views of the river. That being said the patio of our room was encased in spider webs and there were large spiders visible. When I reported to the front desk and asked for a broom they happily delivered a broom. I physically showed the clerk the patio and her response was that there is no way to clean the patio of spiders in Oregon. The simply return immediately according to her. My husband used the broom to clean the patio and remove spiders. Guess what they still weren’t there at Che k out. The front desk was also less than fourth coming about available rooms. I had to show them on my phone what was currently being advertised on their website. It seems they wanted everyone to stay on a bottom or second level room for some reason. FYI parking is $10 per night
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from A K, General Manager at Valley River Inn
Responded 2 weeks ago
Thank you for sharing your feedback, HeatherM2627. We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve in the future. We hope you'll give us another chance to show you the service we're truly capable of providing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark Duncan wrote a review Sep 4
Newport, Oregon2 contributions
I was raised in Eugene and VRI used to be something pretty special I even took my prom date there in 1977 Just went back and stayed with my family WOW The place was so dated and dead Sweetwaters was dead! Room was the same since 77 Very very dated and sad We will not be back I have stayed at normal motels a lot nicer!
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Avoid Waste of money
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from A K, General Manager at Valley River Inn
Responded 3 weeks ago
We appreciate the feedback, Marksboob. We're disappointed that your stay with us was less than perfect. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our management team moving forward. We hope for the opportunity to host you again soon for a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paul M wrote a review Aug 2022
Tacoma, Washington227 contributions89 helpful votes
Property did not live up to expectations. Dated interiors and really odd access to the building. Broken patio door latches and stained curtains. At 3 in the morning, we heard every footstep above us, every argument in the hall and the loud rush of water in the building pipes with every shower in the building. Numerous disruptive and disruptable clients in the surrounding rooms. Not at all what we expected.
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Date of stay: August 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from A K, General Manager at Valley River Inn
Responded 4 weeks ago
Thank you for sharing, Paul. We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better. We hope you will come back and visit us again soon for a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patty M wrote a review Aug 2022
4 contributions
My sister and I were at the INN from Thurs. to Monday. Everyday we put out the service the room card and each evening when we got back, no service. We called the office but no one answered. By Sat. we really needed clean towels and specially washrags as we had only 3 for the whole time, once again we called to complain and try to get some towels and they said they would take care of it. We were gone until evening and when we got back there was a pile of towels sitting on the floor in front of our door and no washrags! We complained again and they said that they don't service the rooms when they're occupied because of Covid....They should tell people that up front.....
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from A K, General Manager at Valley River Inn
Responded 4 weeks ago
We appreciate your feedback. We're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. It's unfortunate our accommodations were not on par with the high standard we're accustomed to sharing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of providing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terry Little wrote a review Jul 2022
1 contribution
Booked shuttle for 1045 to airport. Arrived at desk at 1030 and told to wait out front. Sat on bench outside lobby ….. 1054 I go in to ask about shuttle… only to be told it left!! Had to pay $25 to airport in Uber. NOT acceptable! Hotel should be paying for my Uber!! 😡😡😡
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from A K, General Manager at Valley River Inn
Responded Jul 29, 2022
Thank you for bringing this to our attention, islandtlit1. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our shuttle services didn't meet your expectations. We regret the inconveniences you faced so we will be sure to address this with our management team so it may not happen again. We do hope you allow us to host you again so we can share a more positive experience with you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JLA wrote a review Jul 2022
1 contribution1 helpful vote
+1
I just returned home from a very disappointing overnight here. I will say that booked this hotel specifically because it had a whirlpool tub. I sprang for the Casanova Suite as a treat to myself and my aching back. Listening to the description from booking, I expected something really special, but what I actually got was a room that, much like Casanova himself, had probably seen much better days, in “younger” years. The room was definitely very large and spacious and the tub was massive, but neither felt “luxurious” or special, especially for the price. The tub, although large, was incredibly shallow (think kiddie pool), so you couldn’t really access the jets unless you laid down, in which case, the jets were literally on your neck as you strained to keep your head above water. If you sat, there really was no way to comfortably lean back, because it was so low. Not quite what one imagines when they’re looking for a jetted tub. I also sat on something in the tub and found a strange piece of hard plastic tubing that had been cut on a very sharp angle, narrowly avoiding that sharp end. The jet fixtures were also so old that little fragments of the finish ended up blowing around the tub with me. The tub and fans were so incredibly loud, that it made trying to enjoy it that much more difficult. The room itself felt very run-down. There were multiple holes/dents in the walls, chipped/scratched paint and the doors were in similar shape. The bathroom fixtures were rusting, towel bars bent and the finish was worn off. There was no hair dryer in the room and there was also soap scum in the shape of the previous occupant’s bar of soap on the bathroom sink, which left little faith in the sanitization of the bathroom itself. It wiped off easily, but it’s something basic and easily seen that should’ve been cleaned with the room. The sitting area came with a lamp that behaved like a strobe light and the kitchenette’s climate control had a dead battery, so it was unusable. Fortunately, there were other working lights to use. At that point, I decided to open the balcony doors to let some fresh evening air in. Then I noticed that the screen doors to the balconies were actually ripped and also didn’t close all the way. I was so excited and so hopeful when I initially booked this stay. It was expensive (not to mention also having to pay an additional fee to park my car in their lot overnight and finding out that there was also a $100 hold placed on my credit card that was never mentioned at check in), but I thought I would treat myself to a special getaway and some relaxation in a nice tub, because it sounded simply wonderful. I really wanted to give this place a great review, but it would be dishonest, as that was certainly not my experience. The positive things I can say, is that the staff was friendly, nice view of the river and I managed to sleep well. This place has lots of potential and it looks like it was once very nice. Unfortunately, it hasn’t been maintained very well. If you’re just looking for a big room, the suite is large, but if you’re looking for a well kept room with a great jetted tub to soak in, save your money and keep looking.
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from A K, General Manager at Valley River Inn
Responded Jul 6, 2022
Thank you for sharing your feedback. We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future. We hope you'll give us another opportunity to provide you with the quality experience​ we pride ourselves in providing. Thank you again for taking the time to share your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jwmwww wrote a review Jun 2022
Myrtle Creek, Oregon2 contributions1 helpful vote
Made a park n fly reservation for June on 28 March 2022. Arrived at property about 3:30 p.m. on the day of reservation and was told that I had no reservation and that the one I did have was for July which was incorrect as I had not made reservations online but with the actual reservations clerk. After much back and forth the somewhat snippy hotel clerk told me that they had a room that I could book but instead of the original $297 it would be $598. She would not adjust the amount as she refused to consider that it was there mistake. I told her what to do with her room and left, which left me hunting for a hotel. After vacation I called back to make sure the reservation for July was cancelled and found out there was never one for July and I did have one for June which according to reservations was cancelled by front office on the day I arrived. No one has returned my call so obviously they don't care. Read another review that this happened to another person 9 days after my incident also including the price hike. Book this hotel at your own risk. By the way the hilton and others are far less expensive than this one and in much better shape
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Date of stay: June 2022
Rooms
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from A K, General Manager at Valley River Inn
Responded Jun 30, 2022
Thank you for sharing your experience. We would like the opportunity to speak with you more and see what went wrong on our end so that our team can use this as a learning opportunity. We appreciate your business and apologize that your stay was not as expected.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tom s wrote a review May 2022
Duvall, Washington256 contributions53 helpful votes
Stayed there in April, and the rooms were nice and large, beds comfortable, but the bathroom, especially the fans are awful. The neighbor next to us left their fan on all night, so sleeping was not as good as it should have been without that noisy sucker going off all night. I would stay there again, but hope they do something to up-date this property. The main restaurant was being "up-graded" so Sweetwaters was the only place to eat there, our waitress was very good, the food marginal, so I would rate this part of the property about a "5".
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip: River view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from A K, General Manager at Valley River Inn
Responded May 9, 2022
Thank you for taking the time to share your 4/5 review with us, Tom. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$128 - $188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the valley river hotel eugene, valley river hotel
LOCATION
United StatesOregonEugene
NUMBER OF ROOMS
257
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Frequently Asked Questions about Valley River Inn
Which popular attractions are close to Valley River Inn?
Nearby attractions include Willamette River bike trail (0.2 miles), Owen Rose Garden (0.2 miles), and Spencer Butte (0.2 miles).
What are some of the property amenities at Valley River Inn?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Valley River Inn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Valley River Inn?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Valley River Inn?
Conveniently located restaurants include SweetWaters, Texas Roadhouse, and BJ's Restaurant & Brewhouse.
Are there opportunities to exercise at Valley River Inn?
Yes, guests have access to a pool and a fitness center during their stay.
Does Valley River Inn have airport transportation?
Yes, Valley River Inn offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Valley River Inn?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Valley River Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Valley River Inn offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Valley River Inn have any great views?
Yes, guests often enjoy the river view available here.