I stayed here last night, O my what a pleasure my stay wasknowledge of the surrounding area and very helpful. My room was most beautiful everything was so perfect. The pool here was amazing! Han at the front desk was so polite and helpful when I checked in and out. What a gem he is for this hotel. He has so much the water was so enjoyable. Aaron was also most helpful for any of our needs our at the pool, Aaron rocks too! Valley River inn I will be back. I highly recommend to anyone. This is a landmark in the Eugene area one of the most beautiful hotels and unique experience to be had! So much history here and Northwest Hospitality from Han and Aaron.
On 051021 I booked a stay at Valley River Inn as I, my wife, and her brother and his wife were flying to Mexico the next morning on vacation. The hotel said they offered a flight and stay, where you could leave your car for up to 2 weeks, for the low cost of $50,00. Since we were going to be gone for 7 days, we paid the extra and took their shuttle. When we returned on the 18th I called the Inn from Denver and advised we would be landing at 9:15pm. I asked how to schedule the return shuttle and was told by Hans "no shuttle was available". When I explained I had paid for this service, I was told again it wasn't available and I would have to hire a taxi or Uber. I arrived on time and found there were no ride shares available. I had to call 4 taxi companies before I found one working, then was told I would have to get 2 taxis because they weren't large enough to handle 4 people. When the first taxi arrived, I was placing my luggage in the trunk when I was almost struck by a shuttle leaving the airport. You guessed it, it was the Valley River inn shuttle that "wasn't available". When we flagged it down, it held the flight crew from a plane that landed 30 minutes after our flight. The shuttle was not full and the driver agreed to take us back to our vehicle and the Inn. The problem was, I had already ordered and paid for the taxi, so while I was able to cancel 1 taxi, I had to pay $25 for the first one. I followed the shuttle back to the Inn and contacted Hans, asking why he had lied. Hans continued to insist a shuttle wasn't available, even though it had eventually picked up my brother-in-law and his wife. The purpose of this review is to warn future travelers DO NOT TRUST Valley River inn, as this cost more than parking at the airport myself. And by the way, I attempted to contact their General Manager, leaving 3 voice mails, to date he has failed to return my call. What a shame!!!…
My family and I recently took a weekend getaway to Eugene and stayed at the Valley River Inn. We had not stayed at the property before. Our room had a balcony and beautiful view of the river. The rooms were very clean and spacious. We dined in Sweet Waters for dinner & breakfast and had great experiences both times. Sam helped us with a to go order since the restaurant was close to closing. Everything was exactly how we ordered it and it was a great way to end our first day in Eugene. Sarah was our server for breakfast and always checked to make sure we were doing well and we were in and out for breakfast very quickly. Would highly recommend this Hotel and definitely will be staying there again on our next trip to Eugene!
Staff was friendly upon check-in. I would not return however due to the noise that could be heard throughout the night. We could hear everything from the neighboring room in the upwards of 1:00AM as if the walls are thin or poorly insulated. We were offered breakfast vouchers to make up for our lack of sleep, however we passed. We were not offered any other type of compensation at that point.
Upon arrival the lobby is unmarked. Difficult to figure to enter the left or right building. The accommodations were clean but very dated. The bathroom fan next door was on ALL night keeping us awake. When mentioned the response was,” Yeah, they are all very loud. We are remodelling this year”. As mentioned in other reviews, I found after our stay, with no mention beforehand you are charged $10 parking and $40 pet fee. No mention on site or mention that the Pool was closed. The front desk is understaffed and the employee was nice enough but evident that she is over worked. The upside is the towels are thirsty and the King bed was comfy. Nice shampoo/conditioner/body wash provided.