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Eugene University Inn & Suites

Traveler (19)
Room & Suite (48)
Dining (1)

About

#28 of 38 hotels in Eugene
Location
Cleanliness
Service
Value
EUGENE HOTEL - QUALITY UNIVERSITY LODGING Welcome to University Inn & Suites, a 100% smoke-free, family-friendly Eugene, Oregon hotel. You'll enjoy well-appointed accommodations, exceptional service, and an array of amenities to make your visit a most pleasurable and memorable one. An ideal location provides easy access to jogging and biking trails, shopping and dining options, and the Eugene Airport. When you're our guest, you'll always be within close proximity of fun things to do. Eugene attractions range from Lane County Fairgrounds and Alton Baker Park to Autzen Stadium, home of the University of Oregon Ducks football team.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Pool
Business Center with Internet Access
Heated pool
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Budget
Centrally Located
HOTEL CLASS
171Reviews
83Photos
1Q+A
31Room tips
Traveler rating
  • 43
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  • 31
  • 16
  • 29
Time of year
Traveler type
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  • English
Popular mentions
+1
Customer service was good. They took a very, very long time to release the hold on my card which was super irritating. The bathroom towel had black hair all over it (my boyfriend is bald and I am blonde) which made wanting to use any of the towels less than appealing. The
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Response from Nerissa M, Guest Relations Manager at Eugene University Inn & Suites
Responded Jan 29, 2019
Camiro88, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am so sorry to hear about the difficulties that you experienced with the towel, heater and the coffee, though I’m glad you found our location to be convenient. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.
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That's about all. I almost don't want to tell you all about this place. Might you raise the price, or book out all the rooms so that I'll have to stay at the Hampton, or the overrated Marriott hotel. .
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Response from Nerissa M, Guest Relations Manager at Eugene University Inn & Suites
Responded Jan 24, 2019
AdamCO001, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to serving you again and giving you another five star experience here at the Eugene University Inn & Suites Hotel.
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Easy to find just off Hwy 5. Check-in was quick and easy. We had a second floor room. It was clean, and the bed comfortable. WiFi works great. There is just not much more you can ask for in a budget motel. I would be happy to stay here again. I think that if you want and
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Response from Nerissa M, Guest Relations Manager at Eugene University Inn & Suites
Responded Sep 10, 2018
zip98221, We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. So excited to hear that we have been an important part of your travel convenience. We would love to have you back and we do hope to see you again soon.
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there were ants everywhere in my room. they covered the countertops and ended up all over my toilet trees. we had to switch rooms in the morning because of it and still ended up with ants the following morning. i was told i would get a refund and still havent gotten anything.
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Response from CiCi M, Guest Relations Manager at Eugene University Inn & Suites
Responded Sep 6, 2018
hannahwilson2690, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. This is certainly distressing to hear and we want you to know that we are addressing the issue as guest service and satisfaction are our top priorities. I am so sorry to hear about the difficulties that you experienced for your refund request which didn't grant. Please feel free to contact us if this situation has not been resolved to your satisfaction. We hope to see you again someday and to transform your opinion of our hotel and service.
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University Inn is a great little getaway hotel in downtown Eugene. It's got a private parking lot and a great pool. The staff is really friendly. The rooms are clean with a comfy bed. For Oregon fans it is right across the street from Matthew Knight Arena
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Response from CiCi M, Guest Relations Manager at Eugene University Inn & Suites
Responded Aug 21, 2018
Hi Anne G, Thank you for taking the time to let us know how you enjoyed your stay of Eugene University Inn & Suites Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We welcome you to visit our hotel again in the near future. Have a great day!
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we used a debit card...reserved the room with the same card. when we arrived ALL OF THE SUDDEN there is a 150 refundable deposit we must pay or go get cash. using a TRUE credit card we wouldn't have the fee. who's stupid idea was that? makes no sense.
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"No, you figure out that much for yourselfs., no way are you taking my room preferred from me someday. : )"
"As in advance if you want a room on the first floor."
"I’d request an upper floor, just to be above the parking area."
"I would not recommend at all."
"Upstairs rooms are quieter."
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PRICE RANGE
$74 - $145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
university hotel eugene
FORMERLY KNOWN AS
Franklin Inn & Suites
LOCATION
United StatesOregonEugene
NUMBER OF ROOMS
40
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