Every one of the people we had contact with acted like they had an investment in the success of this resort. They were friendly, attentive, and helpful. This is a beautiful area. We chose it because it was convenient to Crater Lake. We were only staying one night. I can see why people would choose to stay several nights. There are all sorts of water activities. It was enjoyable to just sit by the water. The food was delicious and reasonably priced. The rooms were nothing fancy but clean and comfortable.
The staff at the resort were great but the rooms do suffer a bit. No phones in the rooms, No wifi on site and very spotty cell service. They have a fridge with a small freezer in the rooms. The walls are very thin and could hear everything in the next room. Room was cleaned but are dated for sure. There is a tv in the room but dont open the doors because of the bugs outside. Close drive to crater lake which is a must see.
I read the reviews ahead of time but my husband stayed here when he was a boy with his family and wanted to relive some memories. Driving in to the resort the lake and mountains were breathtaking! Unfortunately the bugs were so bad we couldn’t enjoy sitting by the lake or walking around. The studio was in need of a better bed but mostly clean accommodations until I opened the windows. Old rotten dirty bugs and massive amounts of the midge flies. I cleaned them myself. We left the next morning because I couldn’t take all the swarming midge flies.
Don't listen to the people that come here looking for 5 star Accommodations in the Cascades. This resort is all about the beautiful sights and the amazing outdoor sporting things available to you. The cabins and motel units are clean and old. If you don't like old go somewhere else. My family and friends have been coming here for close to 60 years. We have had and will continue to have amazing times here at Diamond Lake. The restaurants are old but have great views and have good food. The Diamond Lounge is warm and fun with ancient decor and excellent cocktails and great service. The fishing in Diamond lake is amazing in spring and fall and summer fly fishing is fantastic. The fish grow fast and are legendary. The average Rainbow Trout is 12-13 inches. Many are bigger and the boats at the resort are comfortable and reasonably priced. I am not even going to mention the other fishing and hiking options available other than Crater Lake National park is 13 miles away. North Umpqua River down Hwy 138 is amazing too! This is a 5 star resort. I love it here.…
I stayed in a second floor room in the motel. The only amenity in the room was a TV, no refrigerator or microwave. When two families moved into adjoining rooms the noise was unbelievable through the walls. Luckily they calmed down after 10 pm. Staff was very friendly. Lots of noise from snowmobiles jamming around the buildings. Try to book a cabin and not a room.
It was terrible, not clean sheets dirty, a ghetto hotel would be cleaner. The coffee maker doesn't work in the rooms. Went to have dinner at lodge not enough room, was sent 35 miles away to prospect. We were so disappointed not the place it use to be.
It is tragic that a place with such a beautiful view, close to Crater Lake, listed on the National Park website (how embarrassing for our country), is such a horrid disappointment. There is no excuse for this place. It needs to be maintained. The motel is unbelievably crappy, dirty and outdated (and not in a cool retro way). The whole "resort" (ahem!) needs extreme cleaning, landscaping, painting, maintenance, etc. The restaurant was too horrid for words--no way would we even dare have a beer there. We looked around and decided we'd rather sleep in the car than stay in this creepy, gross place. I've stayed in a lot of places, many of them not fancy, but this was out of the question. RUN AWAY
I was very nervous about renting a cabin, because of all the really bad reviews. But we were counting on going to Diamond Lake, and had already paid for the boat rental for the day. We had a campsite reserved, but when Oregon banned campfires - even in the rings for the summer, we started thinking tent camping with no way to warm up if it got cold at night wasn’t such a hot idea! (Pun intended). So, with great trepidation, I reserved Fireside Cabin #65, packed the Lysol Disinfecting wipes, and tried to set really low expectations with my family. My fears were totally unfounded! The cabin was fine! The cabins are dated. You have to know that going in. You aren’t staying at a luxury resort!! The whole purpose is to have a place to eat and sleep while you go enjoy the outdoors!! But the cabin was clean and well maintained. It had also been updated with a nice TV, modern couches, and glass-top stove. Now, I suppose if you LOOKED for something to nitpick, you could find it. I did notice dust on top of the refrigerator - but then there is dust on top of my refrigerator at home too!!! The beds are very firm, and my husband complained about that a bit, but I slept fine. I was worried because the map shows cabin 65 right at the edge of the parking lot. So I wasn’t sure how much noise we would get. First of all, Diamond Lake is pretty empty this year, so it wouldn’t have mattered - but also, the cabin is actually set back quite a bit from the parking lot, so I don’t think it would have been a problem anyway. The only thing is that there IS a small glow from the parking lot lights that comes through the blinds in the master bedroom - if that bothers you. But frankly, it didn’t bother us at all. We had a great time, and I ended up wishing I had made our reservation longer!…
Where do I begin? Hair in the shower, food caked on chairs, kitchen faucet full of gunk, cobwebs, nothing worked-not the tv or the toilet or half the lights. Dirty and awful. Not worth the price at all.
Sorry to say the service especially in restaurants is bad. Room was ok but grounds definitely need cleaned up. I wouldn't recommend! No employee welcomed or greeted like you'd expect. We waited for our check after dishes were cleared, ended up finding waitress to pay!!