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Monarch Hotel and Conference Center

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12566 SE 93rd Ave, Clackamas, OR 97015-9760
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Room & Suite (35)
Dining (8)

About

#2 of 7 hotels in Clackamas
The Monarch Hotel & Conference Center is a full service hotel located at the intersection of I-205 and Sunnyside Road. We are right across from the Clackamas Town Center and Clackamas Promenade with over 250 shops and restaurants combined. The Clackamas Town Center also features a 20 screen tiered theater and a MAX light rail station (green line). Free parking and free airport transportation. Free transportation is also available within one mile of the hotel. de Fuego Grille and Whiskey Bar is open daily for breakfast, lunch and dinner as well as Sunday Brunch. Room service is available during restaurant hours. All rooms have Serta pillowtop beds, refrigerators, hairdryers, coffee makers and full size iron & iron board. The Monarch has over 20,000 sq. ft. of flexible banquet & meeting space with full on-site and off-site catering services available.
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Location

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67Somewhat walkable
Grade: 67 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
12566 SE 93rd Ave, Clackamas, OR 97015-9760
Getting there
Portland Intl Airport11 miSee all flights
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337Reviews4Q+A76Room tips
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rlpack1956 wrote a review Aug 2021
Florence, Oregon100 contributions89 helpful votes
We chose the Monarch at the recommendation of my Surgeon. My stay there was based around a procedure I was undergoing close by. The Front Desk Staff was friendly and welcoming. The restaurant/bar are excellent, when they’re open. (See reviews) Accessible to the freeways/downtown Portland. No high lodging tax. The hotel is pretty tired. It sits close to the freeway on a big, deserted parking lot. Despite this, it is relatively quiet and the security is good. It’s obviously geared toward conventions etc as the guest room I stayed in was not particularly designed for in-room comfort. The “No Smoking” policy was laughable at best. The entire facility had the lingering odor of cigs. Our room had a far stronger odor than the lobby, even though the window had been left open. The open window made the room quite hot as we were having unseasonably hot weather. It took a while for the temp in the room to normalize, but even with the fan on the room was still smoky. The smoking policy also prohibited the use of candles, making a smoke-eating candle not doable. Overall, they should probably just open up for full-on smoking and host Phillip Morris and R. J. Reynolds sales meetings. Our room had tiny, uncomfortable bathroom facilities. The sink area had little countertop and was bathed in a dim, yellow light. The back on the desk chair was broken, making the chair unusable beyond sitting on the edge. Leaning back in that chair would likely land you on the floor. The bed was comfortable. The fridge is nice and big as well as being quiet. We didn’t use the coffee maker or TV. There is no breakfast available beyond what you might find at the little “grab market” in the lobby. There is no room service until 11AM. No breakfast at a facility like this one is unheard of and darned inconvenient. Another HUGE frustration was finding the bar closed in the middle of the afternoon. Yeah. 2:30 PM in the greater Portland area and I find the ONE closed bar. The desk staff encouraged me to select a beer from the grab market. There was one OR beer available, or I could simply wait until 4 when the bar reopened. Thing is, I wanted an Oregon beer at 2:45 PM, not 4 PM. So we decided on a coffee instead. Sorry, restaurant closed too! FAIL. Now to the reason for the one dot rating. In no place does the Monarch Hotel inform Guests that housekeeping needs to be requested. I didn’t see it on the page-long disclaimer that pops up on the website, in my reservation confirmation, in hotel policies nor were we informed personally at check-in. My stay there was predicated on a medical procedure and clean linens were strongly recommended by my Surgeon. After returning to our unserviced room around 1:45 PM, we presumed housekeeping was on the way because they were working in several other rooms on our floor. By 2:20 PM we hadn’t had housekeeping service. I stepped out in the hall and saw a young man pushing a housekeeping cart. I told him that we needed service, but just a bed change with clean linens and clean towels would be OK. He stuttered, stammered and ultimately told me that I needed to call the desk, then he literally grabbed his cart and ran in the other direction from me. I called the desk and told them I needed our room serviced. The desk told me that housekeeping wasn’t available after 2 PM. I told them that I just saw a housekeeping staff member outside my room and he said to call the desk. The desk then stuttered, stammered and said, “well we can send a runner to see if we can catch them”. A “Runner”? Seriously?!? 30 minutes later I called the desk and asked about my request. They responded by telling me that they were calling in the Manager to best decide how to deal with my apparently mind-boggling request. I said, how about sending someone up to change the bed? They told me that they were trying to decide whether to bring us sheets or not, and who if anyone would change the bed. I couldn’t believe what was happening. Ultimately, we get a knock on the door and a young lady hands my partner a stack of folded sheets and towels, turns and walks off. Now, we were not informed that our room would not be serviced. As a matter of fact, there was one of those little “leave me on the bed for clean linens” cards in the room. That says that housekeeping will be in that room. Period. If a hotel has that card in the room, service the room. If you don’t want to service the room, REMOVE THE LINEN CARD!! This experience really tainted our stay. I plan on telling my Surgeon all about this and encouraging him to stop recommending the Monarch Hotel for his Patients. Needless to say, we won’t be staying at the Monarch again.
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: Don’t
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THEODORE S wrote a review Jun 2021
2 contributions
DO NOT STAY HERE UNLESS YOU LIKE THE SOUND OF A DRAG STRIP!!! We attempted to have a date night and spend one night away from the kids. we rented a upgraded room with a Jacuzzi tub. Room 244 on a Saturday night. at about 6:30 pm the room began to sound like we were at a drag strip!! We went home around 930 pm because it was apparent we were not going to get any sleep. Cars racing up and down the on and off ramps to the freeway. This also coincided with the first weekend of the BBQ opening. OUT OF Chicken wings!! The first thing to choose on the menu... Not Impressed and the management was not willing to accommodate after complaints.
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Date of stay: June 2021
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Room Tip: Don't get a room near 244
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ward c wrote a review Mar 2021
Portland, Oregon12 contributions7 helpful votes
While the wait staff, bar tenders, and other employees were fine - the front desk was staffed by people who hated life and their jobs. Made reservation for two rooms, they tried to bait and switch for almost 3x more money. when i showed them their confirmation number, combative employee told me I "had to take it up with expedia". Linda, who at least tried to be helpful but clearly was at the bottom of the ladder, called Debora Runnion-Jessup - who literally could be replaced with a magic 8 ball. Debora couldn't be bothered to understand the problem or devise a simple solution - nope, just easier to be a crank and say no. So I canceled all my future bookings - they could have rented me out a "larger" room at the price they collected, would have cost them a room cleaning. Instead it cost them 2 rooms for the following 3 days. With unemployment this high, having a wretched crank who is "not paid to think" is astonishing. whoever is running the restaurant side of that business, needs to replace whoever is rage sleeping behind the wheel of the front desk management. When your job could literally be done by a post it note, it is time to replace the burnt out light bulb that you're calling a manager.
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Date of stay: February 2021
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Room Tip: There are plenty of good hotels in portland, so don't bother with this one
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Shark wrote a review Jun 2020
1 contribution1 helpful vote
Where to start... hospitality industry. This place needs a refresher on what that means. The staff was short and abrupt. Almost the most unprofessional display I've seen or experienced. (Even to the point of listening to an inappropriate conversation about customers and vendors on site. Disrespectful and just plain rude.) And honestly for the price point on almost everything, is overrated and over priced. Save your money and have a better experience elsewhere. The only good thing about this place is location, but you can fix that by sleeping in your car in the parking lot. They have been having a lot of car break ins also because of the clientele they let stay there. Motel 6 treats you and your belongings better!
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Date of stay: June 2020Trip type: Traveled on business
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Response from Our Team, Marketing at Monarch Hotel and Conference Center
Responded Jun 21, 2020
Baittheshark On behalf of our entire team, please allow us to apologize that your stay was anything less than hospitable. Our goal is to provide the very best in customer service and customer satisfaction for each and every guest who walks through our door. Your valuable feedback will be used to ensure we continue to our mission, we only hope you give us another opportunity to earn your business. Our entire staff
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travelermanPhoenix wrote a review Apr 2020
Avondale, Arizona546 contributions141 helpful votes
I’ve stayed here many times with my company. The staff has always been extremely friendly and helpful. The rooms are clean & modern. The hotel still has hot food available but with a limited menu for now. I was told 80% of the staff was let go because of the Coronavirus:(. It’s sad not to see familiar faces. I’m hoping when things improve that I will see these same familiar faces again welcoming me or serving me in the Restaurant or Bar again.
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Date of stay: April 2020Trip type: Traveled on business
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Response from Tammy Thompson, General Manager at Monarch Hotel and Conference Center
Responded Apr 28, 2020
TravelermanPhoenix, Thank you for staying with us and for taking the time to write a review for the Monarch Hotel and Conference Center. Our guests have and will always be our motivation, we appreciate your kind words and will share it with our entire staff. We also look forward to seeing you again. Our entire Team
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LOCATION
United StatesOregonClackamas CountyClackamas
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Frequently Asked Questions about Monarch Hotel and Conference Center
Which popular attractions are close to Monarch Hotel and Conference Center?
Nearby attractions include Clackamas Town Center (0.6 miles), MindTrix Escape Room Games (0.6 miles), and REI (0.6 miles).
What are some of the property amenities at Monarch Hotel and Conference Center?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Monarch Hotel and Conference Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Monarch Hotel and Conference Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Monarch Hotel and Conference Center?
Yes, free parking is available to guests.
What are some restaurants close to Monarch Hotel and Conference Center?
Conveniently located restaurants include Gustav's, De Fuego Grille, and Claim Jumper Restaurants.
Are there opportunities to exercise at Monarch Hotel and Conference Center?
Yes, guests have access to a pool during their stay.
Does Monarch Hotel and Conference Center have an airport shuttle?
Yes, Monarch Hotel and Conference Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Monarch Hotel and Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Monarch Hotel and Conference Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Monarch Hotel and Conference Center?
Many travelers enjoy visiting Deadman Pass Viewpoint (4.3 miles), McLean House (5.0 miles), and Baker Cabin Historic Site (4.5 miles).