After an 8 hour day on the road my family and I made it to Brookings and needed a place to stay. We were exhausted! This hotel came up on my search and the reviews were good. We checked in with Matt. He is wonderful!! Excellent customer service. We got to put room with 2 queen beds and were pleasantly surprised. The room was large, clean and had every amenities we could have possibly hoped for. We got to cook breakfast in the kitchen the following morning. There was a laundry room and it was extremely reasonable. Matt have us laundry soap and dryer sheets. The let us have a later check out, so we could finish out laundry. Matt was absolutely wonderful!! I would go back to Brookings just to stay here. FABULOUS Experience!! Thanks Matt
We booked our room far in advance for a three day stay in Brookings. However, after the first night, my wife fell ill. I notified the front desk woman, at 10:00 am, about our situation, and requested a cancellation for the following two nights. The motel was fully booked for those two nights, and were turning people away, so rebooking our room would not have been a problem. The woman at the front desk said that I was past the cancellation period, which would have been noon, the preceeding day, so no refund. She used the excuse that they had already turned people away. She called the owner, and the response was the same. "Weak Excuse" So I paid for a night that I did not occupy the room and the room could have easily been rebooked and made someone happy, and I would have been happy. However, I am sure that between 10:00 am that morning and that evening, that one room would have been booked, since they were already fully booked for that night. I give them a very low rating since I believe compassion and making the customer needs a high priority, over the other amenities, that one would expect in any motel.…
this is a suite. CLEAN, Comfortable, perfect. We were amazed. doesn't look like much from the outside but it is truly a GEM! Full kitchen, ample bathroom and bedroom. lots of room. The people are friendly and nice! SO close to the beach... When we left, i left a note on the table that said: Thank You for a wonderful stay. We felt trusted, comfortable and spoiled! Not new but better than new.
A clean, friendly place with the added benefit of home amenities. It was nice to have to option to eat in instead of having to go out every meal. Located right at the harbor it is quick to get anywhere in town. Comfortable and staff was helpful.
More than a motel room, this is a suite. The living room has a couch and large chair, TV and heater control. The bedroom has it's own heater control and TV. There is a full kitchen and the bathroom has it's own heater control. Located in the harbor, Ocean Suites is walking distance to harbor businesses, including good places to eat. The staff is friendly and welcoming. I will stay there whenever I'm in town.