We came here with low expectations... after all, it’s covid time. I can see this hotel being the talk of town when it’s business as usual. Very easy distance to the convention center & good bar services. We had our dog with us, so our room was dog friendly, right next to the trail by the river. However, I made a mistake in booking. Instead of booking 2 queen sized beds, the room had a king sized bed & a sofa bed. It was the worst sofa bed ever, lumpy & tilted to one side. Impossible to sleep on it. I need to have intensive massage treatment after that. In the end, I booked an additional room for the 2nd night. I got a discount for the 2nd room, but it was still not cheap.
While it looks amazing from outside sadly it is falling apart inside. Our room was a disappointment, shower and tub both broken. Tub drain was black leaking hole in bottom with sand paper no slip. I was given a key to room across hall for shower but found the same conditions in that room as well. Light worked sometimes, same with fan.Slider door screen landed flat on ground when opened, lock was broke on both door and slider. Refer was dirty and all food from restaurant was burnt except the brownie, no refund or exchanges available. Indoor and outdoor pools were ok but there are no jacuzzis!! The outdoor jacuzzi is green approx 4-6” water which is now a pond and the indoor jacuzzi. Well because jets are broken it is now a low flow hot tub according to the sign. Finally after a great deal of time spent with maintenance instead of my family I was given a Motel 6 rate, however when I received the final bill they had added the discount back onto the bill and charged my credit card. We ended up paying just under $200 for two queen beds and a TV. I would like to make myself feel better and say that part of that charge was for the wonderful drinks we had, one Shirley Temple and some V8’s. I do not recommend this hotel to anyone but I will say there is a Shilo Inn right next-door and I wish we would’ve went there. Save yourself the grief enjoy your time with family somewhere else, It felt like I spent more time with maintenance and staff than I did with my grandchildren.…
We decided to stay here because it was on the river and allowed dogs. For the higher price we were hoping for the best. We arrived at 5:30 and were told the first floor room we were promised wasn’t available and they hadn’t finished cleaning yet (check in is 3pm). Frustrating, but since they are understaffed and busy due to spring break it was understandable. Finally they found a 1st floor room for us once my husband went in and asked (how they found one in the 5 min between me and him I don’t know, but at least we got the room). The couple checking in next to me was told the same thing and were frustrated as well. Anyway, the fact that the room had an external front door was nice to make it easy to unload. Having a door that opened to the river area was nice too, although the door was so hard to open that we could barely slide it. The room was decent, pretty roomy and looked okay. It did have a bit of a musty/old smell though. Unfortunately the beds were so uncomfortable. The sheets were hard and scratchy and for some reason the beds were so noisy. Almost like there is a plastic cover under the sheets? I listened to my family noisily toss and turn all night. Other than that it was quiet. Bird noises in the early morning which woke me up but was nice to listen to. The pool and restaurant are open now and were both busy. We probably won’t stay here again unless they replace the beds and do some updates. Maybe some rooms are more updated and that’s why some reviews are more positive??…
We were on a business trip and happened upon The Riverhouse by pure chance! The room and view were incredible! The bar was delightful and the staff was pretty incredible. I managed the maintenance crew for a 5 star resort for 8 years. This place was well kept to say the least! I didn't catch any names other than Jarrod because we had to leave early the next day but everyone there that night did an awesome job and by the looks of it, the resort is well managed!
I have really enjoyed my stay at this hotel. It is my first time staying here and I have been really happy with my overall experience. Pros. 1. The staff has been very friendly and helpful. From the front desk to the maids everyone is smiling and very nice. The staff delivering food from the restaurant has also pointed out every time, that gratuity is included with the cost of the food. I really appreciate that because I care about tipping and they take the awkwardness out of wondering if you need to tip them. (I owned a restaurant for 13 years. Friendly customer service was always one of my highest priorities as a business owner. Without it - I never visit a place twice so this is #1 highest kudo points to Riverhouse) 2. The room was impeccable when I got there. Very clean and stocked with coffee, a microwave, a huge fridge AND freezer) All the rooms, from what I can tell - overlook the the river which is absolutely lovely. I called ahead to make sure I got a second-floor room, and again, no issues they were happy to accommodate. Dinner my first night. I ordered from their restaurant and it was very good no problems. 3. Primo was the shower. :) super hot and good flow - way better than the one at home. 4. Finally, they are very dog friendly and I really appreciate that - I travel with my dog everywhere as a part of my business so this is extremely important to me. Cons. OK - so the reasons they didn't get 5 stars after all the glowing stuff above. 1. dinner was great, but breakfast was kind of awful the next morning. It was cold on arrival. I heated it up no big deal but the quality was pretty poor. I ordered the egg omelet with veggies and goat cheese and ended up getting sick later from it. 2. The microwave, lol, kind of my nemesis at this point. I've never met a microwave that was more finicky. Sounds petty - but o man, I totally actually know how to work one, and I have never met one that was so anti-working properly in all my life. Finally figured it. 3. The Lotion. I'm super sensitive to additives and whatever in lotions and scented products. By the 3rd day I my hands were breaking out in itchy rashes - so dumbed about that because it smells good but maybe they can switch to Aveda products or something. 4. Lastly - the tub was totally clogged - every time I took a shower the tub filled up. Which grosses me out So, any hoo - this is really a 5 star place but the food thing for breakfast I couldn't give it 5. I totally recommend staying here - if you order breakfast, order the yogurt! And if you are sensitive to chemicals in products bring your own stuff.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing