I have stayed at the Riverhouse previously with no problems, however, this was the worst hotel experience I have ever had. Upon check in, the person at the desk was not friendly whatsoever and rushed me through the process. Upon arrival to the room, my son went to unfold the sofa pull-out and it was literally covered in peanuts and crumbs. Clearly the cushions on the sofa were not removed to clean below them, which tells me the sofa was not pulled out and the mattress, etc cleaned. That is beyond disgusting. There was no additional bedding in the room for the pull out. I was told due to COVID they don't supply that anymore, however, upon check in they knew there would be 3 of us staying in the room, so bedding should have been supplied prior to us arriving to the room. It's common sense. They sent someone to vacuum up the mess. After that I was skeptical about how clean the rest of the room was. I noticed several things that didn't look cleaned. Luckily I brought my own sanitizing wipes and began to wipe high touch areas down and was appalled at what I found. The wipes I used were literally brown after I was done. I had to use 7 wipes!!! Also, the TV remote that was in a bag stating that it had been sanitized was disgusting. It had something sticky on it and was clearly not even wiped down. GROSS!!!! This is unacceptable for pre-COVID times, let alone in the times of COVID we are currently experiencing. Anyway, to top of the filthy room/bathroom, my son wanted to have a fire in the fireplace so we lit the Duraflame log. I used the restroom and when I came out it looked smoky in the room. My partner checked to make sure the flue was open. To his surprise, there were TWO hotel towels shoved up into the chimney!!! This could've at the very least caused the smoke detector to go off, possibly triggering the evacuation of the entire building & causing the fire department to respond. Worst case scenario, the towels could've VERY easily caught on fire and burned down the entire structure. This is beyond unacceptable. Like I said, worst hotel stay EVER!!!!! :(…
We stopped in Bend on our way home to Boulder and had the luck of picking the River house to stay because we had our dogs, and they are totally ok with it - in fact the rooms facing the river are well suited for letting dogs out for a quick pp in the morning. Our bed was SO comfortable, the room was lovely and clean and the whole campus of the hotel is just perfect.We would stay again and probably will on our next trip
The hotel property is very nice. The river runs just behind the hotel and sounds beautiful . We had a room with a balcony with a patio overlooking the river. It is worth the extra money. It was so quiet at night and we got a great nights sleep. The water in the shower is great - plenty of good pressure and the linens on the queen beds are very clean and crisp. Check in and check out went very smoothly. Now we also had breakfast in the hotel restaurant Currents - the service was very slow, our server couldn't get our order correct and took a very long time getting our bill settled after he went away with our cards. Our breakfast was very good and the view spectacular looking over the river. I highly recommend this hotel.
Loved this property on the river. Stayed 4 nights over Labor Day weekend playing golf in the area . Rooms ok, clean. Currents Restaurant great. Food good with lovely outdoor seating in the sun or shade. Service was good but a little slow during Labor Day weekend. (As expected)
I really liked this place. The kids enjoyed the pools (dad n mom) enjoyed the pools,the bridge walk, being able to take a very short path to sit on the rivers edge, which is beautiful could sit here for many hours. Our room view was beautiful. We had dinner at Currents, river view table, we had clams and deep-fried calamari and the kids had a pasta dish and cheese type casadilla. No complaints. This will now become a family favorite getaway with many summer returns. ..