This was the worst experience of my life. We arrived at 4 pm ready to check in. We were told that our room wasn't ready and that they couldn't tell us when the room would be ready. They said they had 50 rooms that still needed to be cleaned and other people were ahead of us to get a room. Needless to say we left.
I would give this hotel a better review but for the lack of housekeeping services which we were not alerted to until the day before our stay . We stayed 4 nights in a superior pet friendly ground floor room. We love how specious it was, especially with two sinks in the bathroom and plenty of space around the beds. It’s not a fancy hotel although it looks like the room we stayed in Had been redone in the last 5 years . The pool is large and goes to 6’, great for older kids . Housekeeping was friendly enough when we asked for more towels etc, it was just weird to leave dirty towels and garbage outside your room especially when paying about $500/night for the room after taxes and a $35/night pet fee .
Had an amazing 2 day stay. Beautiful property, super helpful and friendly staff, beds were super comfy and you can literally hear the Deschutes river while lying on them. Had breakfast at Currents their restaurant and although busy got food and drinks quick and it was great, their coffee which is Stumptown was delicious and they had awesome Bloody Mary's. Highly recommend
After great communication leading up to our reservation we enjoyed a smooth check in with very friendly & helpful staff. Our beautiful & spacious room overlooking the river. We loved the bridge going across the river to get to the main building. Closed the screen at night so we could fall asleep & wake up to the sound of the river. Housekeeping was so sweet, they helped us find our room & on another occasion brought us more coffee pods when I saw them in the hall. Coffee on the deck in the morning was a perfect start. Only wish we’d of had more time to enjoy Currents on the deck which looked stunning or a drink at their large bar.
We only planned for one night but plans fell through so we stayed a 2nd night without hesitation. Clean comfortable rooms, nice view of the river. We didn't get to use the pool due to previous lightning...understandable but disappointing as it was hot out and weather had settled down/not to mention there was an indoor pool but they didn't allow us to use it either. Otherwise it was a decent stay. A little pricy for being an older hotel (a few issues but they were kindly resolved).
We have stayed in hundreds of hotels over the years and I have to say this wasn't worth it even at the Trivago discount to $159. It's basically a disjointed motel more than a hotel, and they certainly do nothing to make it feel any different. The good: -Decently clean The bad: -No maid service -Uncomfortable bed -You would get more support from a napkin than those pillows. (2 only) -The hot water was just warm enough you didn't need to turn on any cold to have a shower. To be clear it's not a dump by any stretch but you won't be too happy paying their regular prices. I had a big laugh when I saw a note on our door letting people know their maximum room rate was $800 a night! Pure comedy right there! I guess my 22 yr old jeep at home is now worth $25,000 🤣.
They refused to make our bed. They don’t do anything to your room during your stay. There seems to be a disconnect between the “hotel” and the restaurant. It was ridiculous for such an expensive room.
This hotel feels like a motel that has undergone upgrades to make it appear more high end, and they certainly charge as such, but it really is a pretty standard motel. I can’t speak to the restaurant/ patio because we were with our two young children and didn’t eat there. They have a weird system of charging you for your stay at check in, which is fine I guess, except we were charged $452 rather than the $399 I was expecting, and the girl at check in was unpleasant enough that I felt uncomfortable asking. The wallpaper was peeling in the bathroom. And when we went to go to bed, my 7 Year old found a piece of Nicotine gum in the sheets. It was pretty jarring. I don’t know if it was from the housekeeping crew or a previous guest. Also, the pool was nice, but in order to get there you have to hike through a busy parking lot uphill. We asked, but apparently there is no other way through. When we were returning to our room from the pool in drizzly weather uphill in the parking lot, carrying our kids, an employee drove past us in a golf cart and looked like maybe he was going to stop and offer a ride, but he didn’t. Overall this felt like an extremely overpriced motel.…
Checking in to the Riverhouse, I guess I should have known something was wrong when the front desk told me they were going to charge my card for the entire stay up front. They indicated they were changing to a new point of sale system. What they didn't say was that they were too short handed to provide maid service and that they were still 90% occupied with a convention. For the record, they didn't tell me this when I phoned to book the room either. We found out after check in that the hotel is changing ownership. The place is nice. The room was clean. Meaghan at the restaurant was a pleasure. Our next meal there, not so much. Our server (let's call her Wednesday) seemed to have her mind elsewhere and likely so did the chef. Steve at the bar couldn't have offered better service, but I really shouldn't have to ask the front desk to bring toilet paper to my room. Great location, right on the river. Pretty patio seating area. The spa was apparently "understaffed" as well. I don't think it was the cop convention that booked out the spa. Upon checking for a spa service my wife and I were told there was one slot open on Friday and zero slots open on Saturday. Again, this would have been nice to know before we got there. I've worked in a service business for a long time. Understaffed is not an excuse. In my humble opinion, overbooking a hotel or not having sufficient staff and not communicating with guests about the conditions are really not great business practices. …
We had an upcoming conference here and the room cost for conference attendees was $189. Their website mentions to inquire for "offers" to extend the stay, and when we called they quoted an extra night for $289. Later when we decided to take advantage of their "offer" to extend the stay the desk clerk quoted us $405 to stay an extra night. When we expressed shock at quoted price change, and how their new "offer" was almost double the conference price, the clerk laughed and said "Oh the prices change multiple times a day." So it seems like this hotel has adopted the airline pricing model whereby the price of a hotel room varies depending on how many folks are looking at the website or calling in at a given moment. For folks who don't mind getting fleeced this is fine, but otherwise be very careful booking a stay here if you want to pay a reasonable rate…