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This motel is just an average place to stay but what makes it good is the location & arrangement they have with Cancer Treatment Center to offer discount rates to family/patients. Nothing bad to say about the place but nothing overly great.
Pros: Price-very competitive prices, close to the highway, safe area
Cons: bare bones basic lodging, clientele a little interesting, pool disgusting, room ok cleaned, and ok, but barely ok, not a lot of staff working ever, feels deserted.
I needed to do a load of...More
Response from Ruskka G, General Manager at Fairfield Inn & Suites Tulsa Southeast/Crossroads VillageResponded August 5, 2018
molassesoc, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I have shared your comments in our stand up meeting with the rest of the team and thank you for your feedback...More
My family came into town for a family emergency. They had traveled all day, wanted to check in and then go to the hospital. At 2pm, there was NO STAFF at the hotel. They waited and searched EVERYWHERE 45 minutes, finally call the Corp office....More
Thank S C
Response from Ruskka G, General Manager at Fairfield Inn & Suites Tulsa Southeast/Crossroads VillageResponded July 18, 2018
S C, Unfortunately, myself and our Sales Manager was off property when our desk agent walked off the hotel property and I can assure you that we have dealt with the team member accordingly. We did reach out to your family members several times to...More
Attended a conference here in Aug. 2017 and the stay was absolutely wonderful. Very helpful, friendly, courteous staff. Just an overall wonderful experience. Rooms are very clean and comfortable. A/C was AMAZING......You like a cold room? Ours went to 60F... Just saying... Don't think it...More
1 Thank ShaneP1974
Response from Ruskka G, General Manager at Fairfield Inn & Suites Tulsa Southeast/Crossroads VillageResponded July 26, 2018
ShaneP1974, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are elated that we were able to make memorable moments, moments that you can bring back home and to your community and surrounding...More
Hopefully it was only problem in this room. But when the AC kicked on the plastic frame vibrated and made a racket. Eventually found a way to make it less of a problem. Otherwise the room was comfortable and the morning breakfast buffet was pretty...More
Response from Ruskka G, General Manager at Fairfield Inn & Suites Tulsa Southeast/Crossroads VillageResponded July 13, 2018
dbinhou7511, I am very sorry to hear that the AC unit made a rattling noise when it came on during your recent stay with us at the Fairfield Inn & Suites Tulsa Southeast/Crossroads Village. As soon as I heard of this I brought it to...More