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Sheraton Oklahoma City Downtown Hotel

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Sheraton Oklahoma City Downtown Hotel
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632 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Oklahoma City Downtown Hotel
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Showing 620: English reviews
Edmond
Reviewed July 19, 2014

I recently had the opportunity to bring my family to this hotel. My daughter is a special needs child and was having a bad day. As we entered the hotel one of the Managers noticed us and stepped right in to help. He walked us through check out, helped carry our bags to our room and went as far as...

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Helpful?
Thank Beautyontwo
ConcordHospitality, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Thank you for taking the time to share your kind review. Our associates are the key to providing our guests with a memorable stay, I will be sure to share your kind comments. I’m delighted to know we were able to provide your family with some comfort during a difficult moment. We look forward to hosting your family again the...

Forney, Texas
Reviewed July 17, 2014

We went to OKC for a weekend away. We booked it for its central location to everything we wanted to walk to. You are just a short walk to Bricktown area. The rooms were very clean and the staff was very nice, they would tell you hello every time you walk by them. Parking garage there at the hotel was...

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Helpful?
1Thank kevwoh
ConcordHospitality, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was enjoyable. Nothing would please us more than a return visit. Warm Regards, Gregg Pearson, GM

Okc
Reviewed July 10, 2014

What a great staff! The amenities and physical appearance of this old hotel leave much to be desired, but the staff is top notch! From the Check In, to the Restaurant and the Bar, everywhere we went was so helpful and friendly. Special Thanks to Austin and Katy for making our stay complete. James Jones

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Helpful?
Thank Lilliputian1
ConcordHospitality, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear James, We're excited to hear from you, and appreciate your kind review. It's great to know that you had a pleasant time, and we're glad to have been a part of your trip. I'm delighted to learn that you felt our associates were top notch; I will be sure to share you kind feedback. Please make plans to visit...

Rye, Australia
Reviewed July 10, 2014 via mobile

Rooms clean and spacious But no free wifi , no complimentary breakfast, come on Sheraton these are expected services in 2014. Staff friendly enough but didn't seem too interested in giving great service. Location second to none. Check on staff helpful.

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Helpful?
Thank Dave2305
ConcordHospitality, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Dave2305, We're glad to hear from you, and appreciate your review. I’m delighted to hear you loved our location and found our staff friendly. My apologies for the disappointment you felt with regards to internet and breakfast. It is sincere feedback like yours which allows us to positively impact future guest experiences. Sincerely, Gregg Pearson, GM

Columbus, MS
Reviewed July 3, 2014

The hotel is in a very good location in downtown Oklahoma City. We were there in May for a wedding. It is overpriced. The lounge offers a variety of cocktails. The breakfast buffet is very expensive for the type of food that is offered. Gravy was advertised but no gravy, sausage advertised but limp bacon was in the dish. The...

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Helpful?
Thank Bullie9876
ConcordHospitality, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Thank you for taking the time to write. I appreciate you acknowledging our convenient location and helpful staff. I’m disappointed to hear that you did not enjoy our food service. Thank you for recognizing our strengths while providing us some areas of opportunity for improvement. It is feedback like yours which allows us to positively impact future guest experiences. Sincerely,...

Okc
Reviewed July 2, 2014

I stayed two nights at this Location and have stayed many times before. There has definitely been a change in service and cleanliness around this Hotel. The staff seems to be more attentive, the food is great and the atmosphere at the Bar seems much more in line with what I would expect from a Sheraton. I hope it continues...

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Helpful?
Thank AmyAnge
ConcordHospitality, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear AmyAnge, Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests feel at home. I appreciate you taking the time to write...

Phoenix, Arizona
Reviewed June 29, 2014

I booked a room at this hotel at the last minute. The front desk was wonderful to find me a room after hearing my situation with another hotel that I'd booked and had trouble with. The rooms were very comfortable and they were very understanding about my late check out due to a 3 hour race delay. The location is...

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Helpful?
Thank diverlisa197
ConcordHospitality, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Thank you for sharing your kind review with us and other travelers. It’s nice to know you enjoyed our comfortable rooms and convenient location. I’m glad you found our staff accommodating. It’s encouraging to hear that our hard work is affecting the guest experience. I look forward to sharing your kind comments with our team! Thank you taking the time...

Fort Worth
Reviewed June 29, 2014

Well I have stayed at this property many many times. I travel for work a lot and for pleasure. The staff is wonderful and the rooms are cozy. However!!!! Now the problems. My room 935 had black mold growing on the ceiling. Yucky. Also the air seemed to be having trouble. The walls in this hotel seem to need better...

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Helpful?
Thank MaxieFortWorth
ConcordHospitality, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Thank you for taking the time to write. I appreciate you acknowledging our cozy rooms and wonderful staff. I apologize that the cleanliness of your room was not up to the standards our guest have come to expect. I will be sure to discuss this review with our housekeeping staff and heighten our awareness of such issues. We value you...

Owasso
Reviewed June 9, 2014

The service from being initially greeted was phenomenal. Thomas was great at the concierge desk. He helped us find our way through Bricktown. Great directions and suggestions for places to try. The beds were so comfy!! Loved it. Every staff member was superb, from the lounge, to the front desk, to the coffee bar that "proudly serves Starbucks". Thank you...

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Helpful?
Thank KelleOwasso
ConcordHospitality, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

KelleOwasso, We appreciate your kind comments and taking the time to share your experience. We’re very fortunate to have such a great team and it was our pleasure to host you and your friends for your girls weekend. Thanks especially for mentioning Thomas, he was thrilled and extends his personal thanks as well. Take care, Gregg Pearson, General Manager

Dallas, Texas
Reviewed May 30, 2014 via mobile

I stayed at your hotel early May on business. I had an issue with the air conditioner and one of their engineers named Michael came and fixed it within seconds. He was extremely knowledgeable, extremely friendly and even asked how my stay was. I've never had the engineering department care about me as a customer the way he did. You...

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Helpful?
Thank wilsongary
ConcordHospitality, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

wilsongary, Thank you for taking the time to recognize the excellent service delivered by our staff at Sheraton Oklahoma City. Michael and Terrell strive to exceed guest expectations and they will both be thrilled to know their efforts had such a positive impact on your stay. I will be certain to acknowledge both with special commendations. We're pleased to have...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Sheraton Oklahoma City Downtown Hotel. When you arrive at our downtown Oklahoma City downtown hotel you will immediately feel a sense of welcome and relaxation. Located next to the Cox Convention Center, across from the Ford Center Arena, and just a few short blocks from the Bricktown Entertainment District, the Sheraton Oklahoma City Downtown Hotel is the metro's largest business and convention hotel.Why do friends and colleagues gather at Sheraton The proof is in our signature amenities. Get a great night's sleep on our signature Sheraton Sweet Sleeper℠ bed. Break a sweat in our fully equipped fitness center. Savor the authentic tastes of the Southwest at 1889 Land Run Cafe. Or leave your laptop at home and stay connected to work in our Link at Sheraton business center.Located just two blocks from the legendary nightlife of Bricktown, our hotel puts you in the center of fantastic Oklahoma City Attractions. Cheer on the OKC Thunder, learn about the brave men and women who tamed the Wild West at the National Cowboy & Western Heritage Museum. See the animals of the world at the Oklahoma City Zoo. Or press your luck at the Remington Park Racing Casino. ... more   less 

Additional Information about Sheraton Oklahoma City Downtown Hotel

Address: 1 N Broadway, Oklahoma City, OK 73102-9212
Location: United States > Oklahoma > Oklahoma City
Price Range: $131 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Oklahoma City Downtown Hotel 4*
Number of rooms: 385
Reservation Options:
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Also Known As:
Sheraton Oklahoma City
Oklahoma City Sheraton
Hotel Style:
#6 Luxury Hotel in Oklahoma City
#28 Business Hotel in Oklahoma City
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Oklahoma City Downtown Hotel staff and other travelers.
5 questions
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Questions? Get answers from Sheraton Oklahoma City Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“much better hotels in OKC for the Money”
 of 5 bubbles MYOLDGLORY, 1 week ago | Read review
“most of the rooms face E or W and each has advantages - we like the W because of the Oklahoma sunsets and the view of the Devon Tower”
 of 5 bubbles 28BH, Feb 13, 2017 | Read review
“All rooms were clean but maybe ask for newer sections because of noise?”
 of 5 bubbles sbri09, Feb 5, 2017 | Read review
“Recommend the 14th floor - great view of fantastic sunrise but still quiet”
 of 5 bubbles MiltonMom2017, Jan 26, 2017 | Read review
“earn SPG Platinum and they give you a great upgrade at this hotel.”
 of 5 bubbles michaelmR2784DF, Jan 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question