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Residence Inn Oklahoma City South/Crossroads Mall

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Residence Inn Oklahoma City South\/Crossroads Mall
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123 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Lebanon, Virginia
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here for 3 nights while in town for a conference. The customer service was the bright spot of the stay. They are very friendly and quick to accommodate you. The rooms are ok. There are some signs of wear. There were two of us in the room one on the pull out sofa and one on the queen... More 

Helpful?
Thank Mattimpact
Junction City, Kansas
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 14, 2016

I would rate the hotel between a good and a very good based on our experiences. We stayed at the Residence Inn/Crossroads a few weeks ago and had a good experience overall with a few exceptions. The staff is great. Very helpful and attentive, The Breakfast was great and the employees staffing the breakfast were friendly and had done an... More 

Helpful?
Thank 2ROBCR
Ben H, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for staying with us and taking the time to write a review. I apologize about the issues you encountered such as the pull out couch matters Please know that this has been addressed to better prevent this in the future. We definitely understand that when you with a Marriott brand, you set expectations and I apologize that these... More 

Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 9, 2016 via mobile

Our family stayed here for the night and were pleased with our accommodations. The beds were comfy, the rooms spacious, the breakfast was good. My main issue with the place was the $100 pet fee whether you have one or two dogs or you were staying one night or an entire month. This was the highest I have found so... More 

Helpful?
Thank Cheryl K
Ben H, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for your candid review about your recent stay with us. We appreciate the honesty in regards to your Pet fee and the experience you have had with us. we will use your comments to improve our guest satisfaction. We appreciate your loyalty to the Marriott Brand and hope that you will give us another chance to better serve... More 

Grand Forks, North Dakota
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 25, 2016

Stayed here for 2 weeks on business and, to be honest, they were falling short of my expectations and past experiences with the Residence Inn chain. I'm a bit of a clean freak, not that everything has to be sanitized every day, but I expect a certain level of clean. After a few days I noticed that the floor in... More 

Helpful?
Thank FedAgent1896
Ben H, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for staying with us and taking the time to write a review. I apologize about the issues you encountered with our housekeeping department. Please know that this has been addressed with our room attendants to better prevent this in the future. We definitely understand that when you with a Marriott brand, you set expectations and I apologize that... More 

Baytown, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 31, 2016

Hotel itself is clean.. We got a suite with 2 bedrooms and both beds were hard and not comfortable. The foldout sofa my son slept on was so bad he ended up sleeping on the floor even though we had the front desk bring him another one. This is in a good location, I don't know why they include the... More 

Helpful?
1 Thank candacej2009
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear candacej2009, Thank you very much for taking the time to complete a review regarding your stay with us. I am very sorry we fell short of meeting your expectations, but please know that we appreciate feedback such as yours so we can take the much needed steps to enhance our service delivery. We hope you would be willing to... More 

Sedona, Arizona
Level Contributor
408 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 463 helpful votes
4 of 5 stars Reviewed April 30, 2016

Marriott continues to impress in the hotel industry. I prefer their Residence Inn brand to Marriott Courtyard. We didn't hear any traffic noise whatsoever from I-240. The rooms are suites with separated bedroom, living room and kitchen. The mattress and pillows were very comfortable; the comforter, sheets, and bed linens are higher end natural cotton fiber and CLEAN. There is... More 

Helpful?
Thank WorldSprinter18
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear WorldSprinter18, Thank you so much for the great review of our beautiful hotel! I look forward to sharing your comments with my team during our morning meeting. Please be sure to visit us again when you pass back through OKC. Best Regards, Mike Brunger General Manager More 

Austin, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 4, 2016 via mobile

Stayed with family in a 2 bedroom, 2 bath unit. Great layout. Front desk staff very helpful and friendly. Breakfast was so-so. Only real negative was the sleeper sofa mattress which was a nightmare and should have been trashed long ago. Other than that, we would stay there again.

Helpful?
Thank JxB1000
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear JxB1000, Thank you for taking the time to write a review regarding your stay with us. I am going to follow up with you by phone later today. I do hope your drive to Austin was uneventful! Best Regards, Mike Brunger More 

Las Vegas, Nevada
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 2, 2016

Room was clean and functioning, the front desk help was exceptional. We drove up the night before to check out the property and the front desk clerk was very busy, but was overly helpful and courteous. We also met some really great people staying there on business. The food for their mixers was much better than previous Residence Inn's I... More 

Helpful?
Thank Edgy247
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear EdgyCNC, Thank you for the FIVE STAR REVIEW! We are so please that your stay was wonderful and we look forward to your return. Best Regards, Mike Brunger General Manager More 

Brooklyn Park, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 30, 2016

A great location, nice pool, great food at breakfast. I requested a quiet room and was given one. Thank you! Our bedding wasn't as comfortable as what I expect at Marriott but we had a good night's sleep.

Review collected in partnership with this hotel

Helpful?
Thank intuit2
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear intuit2, Thank you so much for the very kind review. I am so glad you were able to enjoy your time in Oklahoma City. Please come visit us again! Best Regards, Mike Brunger General Manager More 

Denton, Texas
1 review
3 of 5 stars Reviewed March 26, 2016

The front desk and common area, including breakfast and evening snacks were great. Housekeeping left a bit to be desired. The sheets and mattress cover were loose and bunched up. The rooms were dated in terms of decor.

Review collected in partnership with this hotel

Helpful?
Thank Michael M
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Michael M, Thank you so much for staying with us and for taking the time to write a review. Thank you for your kind words regarding the desk staff and breakfast. We do strive to provide every guest with a comfortable, hassle free stay. I do apologize for the items you found in your guest room that certainly were... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
A leader among Oklahoma City, OK hotels, Residence Inn South/Crossroads Mall is your home-away-from-home for short and extended-stays. Our central location is key. Find our comfortable Oklahoma City accommodations at the intersection of I-35 and I-240, just 10 minutes from Will Rogers World Airport, 5 miles from downtown and the Bricktown entertainment district and minutes from Tinker Air Force Base. Outshining other Oklahoma City extended stay hotels, we offer free breakfast, free Wi-Fi, on-site market, indoor pool, fitness center, SportCourt® and evening social hours with free light dinner (M-TH). Our sizeable suites feature separate living areas, fully-equipped kitchens and superb bedding for a full night's rest. Guests of Residence Inn South/Crossroads Mall should take advantage of enticing perks such as Marriott Rewards® and easy group booking. Whether relocating or visiting just a few days, make the favored choice of extended stay Oklahoma City, OK hotels: Residence Inn by Marriott OKC South. ... more   less 

Additional Information about Residence Inn Oklahoma City South/Crossroads Mall

Address: 1111 E I 240 Service Rd, Oklahoma City, OK 73149-4405
Location: United States > Oklahoma > Oklahoma City
Price Range: $120 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Oklahoma City South/Crossroads Mall 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Residence Inn Oklahoma City South/Crossroads Mall Hotel Oklahoma City
Oklahoma City Residence Inn
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