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My rating of a 2 is compared to other Fairfields and similar hotels (Hampton Inn, Holiday Inn Express, etc). I typically stay in a mixture of these hotels about 100 nights per year. This one in particular is terrible. I'll just start with the room....More
Response from David D, Front Office Manager at Fairfield Inn Oklahoma City South/Crossroads MallResponded 3 weeks ago
Dear Valued Guest,
I would like to start off by thank you for taking the time to fill out a survey about your most recent stay with us. I understand that your stay with us was less than ideal and I am very sorry that...More
Not just a tired hotel but dirty. The floor had not been vacuumed in my room, the room smelled musty and the bed was too soft and lumpy. There was a large rip in the chair. I did not get a good nights sleep.
Response from David D, Front Office Manager at Fairfield Inn Oklahoma City South/Crossroads MallResponded 4 weeks ago
Dear Valued Guest,
Thank you for taking the time to complete the Trip Advisor Survey in regards to your recent stay at the Fairfield Inn Oklahoma City South/Crossroads Mall.
Please accept our sincere apology for your experience with us. I have shared your comments with...More
Checked in for one night. Booked on name only. Should have read reviews. This looks ok on the outside but it's old and outdated. Beds were sunk in, room stunk, pillows and bed smelled terrible. Carpet was wet near AC. Ick. This property should no...More
Thank Staci D
Response from David D, Manager at Fairfield Inn Oklahoma City South/Crossroads MallResponded June 15, 2017
Thank you for your review with us. I apologize for the experience your had during your stay. Please know this is not the typical experience and we do everything we can to represent the Marriott brand. I have shared your feedback with the team to...More
Spent a few nights here while working at the local Air Force Base. Hotel was nice. Room was pretty dark and with a room facing away from the highway quiet at night. The mall is no longer a mall so no shopping or restaurants there....More
Response from David D, Front Office Manager at Fairfield Inn Oklahoma City South/Crossroads MallResponded February 26, 2017
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide...More
I travel every week for work and always stay at a Marriott so I know their brands and what to expect. I did mobile check in in the morning and received a room ready alert. Got there at 7pm and the keys weren't ready. It...More
Thank Field T
Response from David D, Guest Relations Manager at Fairfield Inn Oklahoma City South/Crossroads MallResponded February 1, 2017
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of how the check in process...More
$66 - $112 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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