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Four Points By Sheraton Oklahoma City Quail Springs

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Traveler (42)
Room & Suite (25)
Dining (4)

About

Location
Cleanliness
Service
Value
Four Points by Sheraton Oklahoma City Quail Springs is an upscale hotel located in the Memorial district near Mercy Medical Center, Oklahoma Heart Hospital, and Integris Procure Cancer Center.
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Property amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Room Service
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
Hotel links
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Location

Full view
54Somewhat walkable
Grade: 54 out of 100
47Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
214Reviews
63Photos
3Q+A
39Room tips
Traveler rating
  • 88
  • 56
  • 35
  • 19
  • 16
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Popular mentions
I have stayed at this hotel several times on my visits to Oklahoma. I have never been disappointed during my stays here. The rooms are neat and clean, and the hotel employees are very polite. The location is also very convenient, there are many restraunts in the area. Highly
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I love staying here, have always enjoyed the hospitality of the owner, the staff, especially cafe attendants. It's very clean, quiet, convenient location. I visit Oklahoma City frequently and like to be in a decent cozy the room, clean and comfy bed. So, that's whatI get.
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Water pressure in shower was horrible!!! Had to wash hair in sink. Sink faucet had to be turned all the way on for warm/hot water...by that time sink water pressure was so strong water would splash everywhere. When reserved had two options for two different prices...one
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Response from mohammadc165, General Manager at Four Points By Sheraton Oklahoma City Quail Springs
Responded Jan 7, 2019
Dear Sir or Ma'am, Please allow me an opportunity to introduce myself; my name is Anvin Sunny and I am the General Manager at the Four Points by Sheraton Quail Springs, Oklahoma City. My Guest service team has advised me of the service you received during your stay with us; first and foremost I want to sincerely apologize for this. We always strive to provide the best service to our guests and especially to regular guest such as yourself and on this occasion we did not exceed your basic expectation. I would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to Oklahoma City. Please be kind enough to contact me directly I will personally ensure that your stay is VIP, And I will extend a special discounted rate for the room with complimentary breakfast to order. I look forward in hearing from you and looking forward to welcome you at Four Points by Sheraton Quail Springs. Yours sincerely, Anvin Sunny General Manager sunny@fourpointsquailsprings.com
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Dirty rooms, broken bathroom fixtures, and to top it off, they charged $250 USD to replace the bedding because of a minor Marinara sauce spill. The general manager refused to negotiate the charge. Quite offensive as the replacement cost for linen bought bulk is far less, and
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Response from anvinsunny, General Manager at Four Points By Sheraton Oklahoma City Quail Springs
Responded Dec 21, 2018
Dear Sir or Ma'am, Please allow me an opportunity to introduce myself; my name is Sunny and I am the General Manager at the Four Points by Sheraton Quail Springs, Oklahoma City. My Guest service team has advised me of the service you received during your stay with us. We have to follow our rules and regulations. It was not just minor Marinara sauce spill only there was something more than that. We had to throw away our entire bedding set which is not cheap. We have a cleaning fee of $250 USD which is the least amount we charged you. The room rate you mentioned is corporate company's rate and you got that rate because you were here with the company. The rooms were not dirty or had any bathroom fixtures. We have a room inspector check every room before we check guests in to the room. We always strive to provide the best service to our guests and especially to regular guest such as yourself and on this occasion we did not exceed your basic expectation. I would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to Oklahoma City. Please be kind enough to contact me directly I will personally ensure that your stay is VIP. Yours sincerely, Anvin Sunny General Manager sunny@fourpointsquailsprings.com 405-418-8448
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Standard facilities. Staff, especially Rhoda at reception was really friendly and helpful. I have been staying at the hotel now 4 times for work - breakfast same year after year - really need to change! Gym facilities - sub standard with many machines not operating properly
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Response from mohammadc165, General Manager at Four Points By Sheraton Oklahoma City Quail Springs
Responded Nov 19, 2018
Hi Stephne, I am sorry for your inconvenience we are doing property renovations next month up until next March we will address this issue to the whole team and make sure you continue to have a fantastic stay with us. I am so sorry for inconvenience.
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Suite
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"Chose another hotel"
"Liked the fourth floor the best."
"Stay on higher floor in this location if you want quiet."
"Rooms facing south offer much more privacy for those who like to keep the drapes open."
"Near elevator for fast internet"
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PRICE RANGE
$92 - $155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton oklahoma city quail springs hotel oklahoma city4 points by sheraton oklahoma city quail springs
LOCATION
United StatesOklahomaOklahoma City
NUMBER OF ROOMS
99
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