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Courtyard Cleveland Willoughby

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Courtyard Cleveland Willoughby
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120 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Alpharetta, Georgia
Level Contributor
106 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Most accommodating, needed extra towels, pillows. Comfortable and quiet. Only reason not 5 stars area on floor in front of air conditioning was very wet...we forgot to mention to manager! Good location for all types of inexpensive restaurants, near major highways for quick off/ins---oh there is indoor pool, too. Didn't use, but looked nice. Near Cracker Barrel, Bob Evans, grocery... More 

Helpful?
Thank Susan M
Thousand Oaks, California
Level Contributor
85 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in town for a wedding and stayed for two nights. The receptionist was nice and friendly. We enjoyed the fact that at 1 am we were able to buy a couple of beers from their mini-store to relax. We needed it after a long day on the road. The king room was nice. The furniture in good condition... More 

Helpful?
Thank R_n_R_Travellers
Strongsville, Ohio
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed here for a night while attending a wedding in the area. Our room was very clean and comfortable. Check in and check out was a little slow. Employees were courteous. We didn't have a need to contact the staff once checked in. No complaints on our stay.

Helpful?
Thank susandele
Hickory, North Carolina
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 14, 2016 via mobile

The Courtyard was a great location for our activities in Wickliffe, Willoughby, and Mentor. With only one elevator, it can be a little wait when the house is full. The hotel was quiet and clean but could have been better. The AC unit for our room did not cool adequately. The bath tub drained so slow that water backed up... More 

Helpful?
Thank Michael G
Josh W, General Manager at Courtyard Cleveland Willoughby, responded to this review

Greetings Thank you so much for being our guest. Please contact me directly at 440-530-1101 to discuss this matter further. Have a great day. Josh W More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 20, 2016

The staff was very helpful during my weekly stay of 4 months. Sunday - Thursday - my home away from home. The rooms were always clean and fresh, outdoor area is nice to enjoy an evening outdoors. Chain restaurants within walking distance however if you don't want to take a stroll to a chain restaurant, the Bistro offers several options... More 

Helpful?
1 Thank Irene A
2 reviews
3 of 5 stars Reviewed July 11, 2016

We checked in for one night. My husband is Gold in the Marriott program and on his profile is that he prefers a high floor, feather free room. I am allergic to feather pillows, so this is important to us when we travel. At check-in, we were told we had a first floor room. He said something to the woman... More 

Helpful?
Thank Susan L
Josh W, General Manager at Courtyard Cleveland Willoughby, responded to this review

Greetings I apologize on behalf of myself and the hotel for your experience with us. While it is our goal to try and meet all guests expectations, we did not in this case. Please call me at your earliest convenience at 440-530-1101 as I would like to try and make this right with you. Thank you for your feedback and... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 8, 2016

We stayed here on both ways of a road trip. We have family nearby and have stayed at this hotel in the past. Our first experience was great. The room was clean and comfortable. We enjoyed it so much that we booked 2 nights on the way home so that we could spend time with family. Our second room was... More 

Helpful?
Thank Lara B
Management response:

Greetings I apologize that your second stay with us was not as great as the first. Please contact me at 440-530-1100 so I may discuss this with you. Thank you for being our guest. Josh W. More 

Chicago, Illinois
Level Contributor
207 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 24, 2016

Greeted by a very friendly and helpful person. My upgraded room was ready early. Room well appointed and clean. Needed directions, which were given clearly and accurately. Located close to many mid-level restaurants and other shopping. Overall, a pleasant experience.

Helpful?
1 Thank Richard J
Baltimore, Maryland
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 9, 2016

I was in traveling for work and I stayed at this property in Jan and April 2016. Checkin and check out process smooth. Breakfast option and Starbucks is available. Wifi access was great. Great atmosphere. I prefer rooms on the top floor. The rooms on the ground floor seem a little older in my opinion.

Helpful?
Thank demi k
Bengaluru (Bangalore), India
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 26, 2016

Stayed for a business trip over a week. Decent hotel with necessary required amenities. Breakfast was ok(note that I am vegetarian ,so limited options). Overall good stay , no complaints and would love to stay again.

Helpful?
Thank Prakash3142
Josh W, General Manager at Courtyard Cleveland Willoughby, responded to this review

Greetings Thank you for the kind words. We hope you enjoyed your time with us and hope to see you again soon. Safe Travels Courtyard Willoughby More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Cleveland Willoughby

Address: 35103 Maplegrove Rd, Willoughby, OH 44094-9698
Location: United States > Ohio > Lake County > Willoughby
Price Range: $157 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Cleveland Willoughby 3*
Number of rooms: 82
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Also Known As:
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
Courtyard Willoughby
Willoughby Courtyard
Willoughby Marriott
Courtyard Cleveland Willoughby Ohio
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