Free full breakfast, free food and drinks in the afternoon and free wifi all added value to the experience.
... way--friendly staff, spotless quiet room, comfortable beds, helpful desk and valet staff, way above average complimentary breakfast and evening drinks/snacks and an easy walk to the Rock & Roll Hall of Fame.
Other aspects that were good: comfortable bed, ample and quiet AC, good shower and water pressure, fast-enough Wi-Fi, and easy-to-use TV with a great channel selection.
This is a great place to stay, easy access to everything downtown Cleveland, Flats, Rock & Roll Hall of fame, Brown's Stadium, Quicken Loans arena, Jacobs Field.
Bad area. Rooms were disgusting. Air conditioners didn't work. Made us pay extra to get a room we didn't want. The owner got mad when we wanted a refund and to leave. He got into his car and left the establishment with only an employee to work with us. We didn't even get our full refund. We waited a week before we called back and he never returned our phone calls. It was only $9 missing from the refund but that's besides the point. We found a better place to stay at.
I stayed at this location for 2 nites. The day before I checked out the location so I knew what my money was going to before I did check in due to this was my for time at this location. The room that was showed was nice and spacious. My room was on check in was spacious and ready for use until I noticed the sheets were dingy and had smoke holes. That nite a snow storm gathered the room became FREEZING and I noticed SNOW COMING IN FORM THE DOOR.I was so pissed had to gather sheets I had to block the busted uneven door/panel. NO REFUND GIVEN.